Every review we hold for the Canvey Island office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy wife and I had a fantastic experience with Bear from start to finish selling our home in Little Wakering. From initial consultations, throughout the sales process all the way through to exchange and completion.
Although everyone we dealt with were consistently excellent we would like to single out Sydney for her work managing the sales progression, giving us advice, keeping us informed, and generally being a lovely person to deal with.
Thank you Bear and we would not hesitate to recommend them to anyone.
Rob & Lucy Lawson
Robert · 28 June 2024
★★★★★ 5/5
TrustpilotVery responsive
They kept us informed throughout the whole buying process. They were very quick responding to our emails/calls. I would use their services again.
Amk · 9 April 2026
★★★★★ 5/5
GoogleCan’t thank Jack and Megan enough. A truly 5* service. Megan worked so hard to get the chain together and was always answering our questions!
Frankie · 28 August 2022
Agent replied · 27 August 2024
Hi Frankie, we really appreciate such a positive response and I know Megan will be thrilled too! Many thanks, Bear
★★★★★ 5/5
GoogleI had a brilliant experience with the team at Bear - they were always happy, helpful and professional. But a special shout-out goes to Megan who despite the challenges with my solicitor was always on it, super warm and friendly on the phone (nothing was ever too much trouble) and she kept me updated at all times. She's a true gem and kept me sane during a difficult purchase - thank you!PositiveResponsiveness, Professionalism
Kevin · 28 August 2022
Agent replied · 27 August 2024
Hi Kevin, that is truly wonderful to hear and I know Megan will be so pleased. Thank you! Bear
★★★★★ 5/5
TrustpilotGreat service from start to finish very…
Great service from start to finish very helpful all the way through the sale I would highly recommend them and will definitely be using them again,
Anthony · 14 March 2026
★★★★★ 5/5
TrustpilotWe recently purchased a bungalow in…
We recently purchased a bungalow in hockley, Zoe was a star she had kept us informed though the whole purchase it made the process so much easier for us . Highly recommended Zoe and her team . Sharon and Martin Parker
Sharon · 19 December 2023
★★★★★ 5/5
GoogleThe Bear Estate Agents Southend team are absolutely fantastic.
Very accurate valuation based on sound knowledge of the local market. The sales team were extremely efficient and our property sold quickly.
The sales progression team are outstanding. Extremely professional and always on hand to provide assistance when required.
We would definitely recommend Bear to anyone.
Emma · 30 January 2024
Agent replied · 27 August 2024
Hi Emma, Happy New Year and thank you so much for this brilliant review, it means so much to us! Bear
★★★★★ 5/5
TrustpilotAmazing team
Amazing team, very polite, updating me every step of the way with my sale, I highly recommend Bear Estate Agents
Alexis · 28 April 2026
★★★★★ 1/5
GoogleMy daughter rented a property from these people 6 months ago and has had issues with them from day 1 she is STILL waiting for repairs to be done by them after 4 months , she has some serious issues with the property and is sick of poor excuses and fake promises , not a fit place to live with a 2 year old toddler, avoid these dis honest people and go to a better agentsNegativeResponsiveness, Quality, Professionalism
Andy · 28 August 2021
Agent replied · 27 August 2024
Hi Andy, thank you for bringing this to our attention. I have researched these issues. Your daughter has NOT been in the property for 6 months. In the time she has been there, both Bear and the landlord have responded to ALL of your daughter’s issues and spent monies to comply. We are the managing agents and can confirm this. I know you are geographically distanced from your daughter but please visit her to confirm this. Bear
★★★★★ 5/5
TrustpilotDon't use anyone else!
Don't use anyone else!I have had some awful experiences in the past, but Bear was a dream to work with. From the initial quote service through to booking viewings and aftercare, communication was always there, always approachable and they did such a stellar job.I am recommending them to anyone i know wants to move and cannot speak highly enough of them :)Thank you team for making this an easy process!
Georgia · 25 October 2024
★★★★★ 5/5
GoogleGreat service especially from Tilly & Sydney
always kept me updated even when things didn't seem to be going smooth but got there in the end
Nick · 16 February 2026
★★★★★ 5/5
GoogleAmazing estate agents! Sold in 2 weeks!!!! Good communication, great marketing and far more viewers than other agents combined. They listened to us and really fought in our corner to get the quick sale we needed. We have sold after being mucked around both selling our house and buying our next house. We have used two other agents who let us down badly with customer service and marketing. I would recommend Bear agents to everyone. The £200 fee weeds out those who put offers on loads of properties and aren’t serious. When you are in a chain, both buying and selling you can’t afford time wasters, it affects so many peoples lives. Well done thanks to the whole team a real pleasure. You have restored my faith in estate agents 👏🏻
Corrine · 28 August 2020
Agent replied · 27 August 2024
Corrine, we are so happy to receive this, especially considering the previous trouble you have had! The £200 fee is returned to buyer on completion, and so pleased it worked for you, Many thanks and Best Wishes from Team Bear
★★★★★ 5/5
TrustpilotMy experience with bear
The team was professional, responsive, and made the whole buying process smooth and stress-free. I felt well supported from start to finish and would happily recommend them.
Eryk · 23 January 2026
★★★★★ 4/5
TrustpilotSpeak to Tilly
After initially undervaluing our property, Bears recovered well and Tilly (after sales) was very helpful, patient and understanding.
Nige · 27 March 2026
★★★★★ 5/5
GoogleExcellent friendly and professional service, our house sold within hours. We had the pleasure of dealing with Kyle throughout our house sale process and despite the number of delays from the solicitors side Kyle continuously chased the relevant parties and made the process a lot less stressful. I would definitely recommend. Thank you Kyle and the team at Bear we certainly could not have done it without you!
Toni · 29 August 2016
★★★★★ 5/5
TrustpilotGreat service
Great service, I would recommend them to anyone. Helen was so helpful and kept us updated throughout. Thank you so much!
Georgia · 31 August 2024
★★★★★ 5/5
TrustpilotBear have been great
Bear have been great, especially George, Helen and Sydney. Very helpful on a very stressful purchase.
Julian · 15 November 2024
★★★★★ 3/5
GoogleMe and my wife were first time buyers. As instructed, we deposited £200.00 to have our intended house removed from the market. We explained to both seller and Bear that we would be unable to pay for the house for 6 months, this was agreed to not be an issue by all parties.
During this 6 month period we received many phone calls from Bear, pressuring us for progress almost to the point of harassment and was told the sellers were considering re-marketing their house if the process was not moved forward which was a little distressing as we were unable to speed anything up.
At the end of the 6 month period we were able to pay for the house in full, the sale went through in the time frame we outlined at the beginning and everything was fine.
We did have to ask four times for our initial £200.00 deposit back and only after threatening them was it returned.
All in all, they did return our deposit, they did provide us information we asked for in a timely manner and did see our purchase through with no issue but not entirely without aggravation.
3/5
Super · 29 August 2019
Agent replied · 27 August 2024
I am so sorry you experienced problems but there seemed to be a breakdown in communication between all parties which was difficult to resolve. As far as the return of the commitment fee, however, as explained, it is only returned after completion of the sale, not after exchange or before.
★★★★★ 1/5
GoogleI contacted Bear estate agents about a year ago when I was looking for a property to purchase. Mine had been sold by another estate agents so just needed to book viewings.
The first offer I made on a property was immediately rejected without them even bothering to contact the seller. It wasn’t an unfair offer made and wasn’t in anyway meant to offend the seller. I personally didn’t think it was worth full price so didn’t offer it.
The asking price was reduced months later as I clearly wasn’t the only buyer who felt this way so I arranged for a second viewing.
The owner of the property asked me what happened as they thought I really liked their home. I told them I did and made an offer which was immediately rejected. The second viewing confirmed this was no longer a property to purchase and I walked away.
Another viewing for a different property was arranged and I made an offer with the help of the estate agents that sold my home assisting. The offer was accepted. I had no problem at all paying the £200.00 reservation fee to show “commitment” in purchasing the property. I was informed the house was mine.
2 days later, I get a call first thing in the morning to tell me someone else viewed the property after me and made a higher offer so I was asked if I’d like to match it. Nobody would tell me what the offer was so I didn’t know if it was worth it. In the end, I decided to walk away and let the house go.
It seems as if Bear estate agents are happy to let gazumping take place where none of the other estate agents do this and explained why.
I was told I would receive my money back but it took me contacting the estate agents ombudsman and a complaint to Bear estate agents before the money was returned as nobody seemed to want to refund me. I was fobbed off by staff that I would receive it the following day but it took longer than the promised 24 hours before I received a refund.
I personally would never use the services of Bear estate agents again. Soon as I see a home is being sold by these estate agents, I literally skip past them and look at another one. No matter how much I like or even love a house-once it’s being sold by Bear estate agents, I will not contact anyone.
The experience was extremely off putting. I was a serious buyer who had a sold property, my mortgage agreed and ready to go and had sent over all my documentation to prove this. To be messed about like I was and for no reason has put me off and I wouldn’t contact them again to buy or sell.
Miss · 29 August 2019
Agent replied · 27 August 2024
Hi Miss N S M, Thank you for your review that has taken you a year to post, although I am a little confused as to whether or not you have been putting in offers for other properties in that time or if you have now bought a property? Whilst extremely low offers may not be meant to offend a vendor, they often do and sometimes leave the vendor feeling distrustful of a possible buyer, which does not help in any future relationship.
The buyer has the services of an estate agent completely free and as it is the vendor who pays us, we can only do as the vendor instructs. If the vendor wishes to accept a higher price from another buyer, there is really nothing we can do, especially if that buyer saw the property before the person who made the original offer.
Gazumping can be a horrible problem which is why we take a buyer commitment fee, so that we can be assured on behalf of the vendor, that the buyer is serious and we will not then show that property to anybody else.
Your fee was returned to you as soon as we had your bank details and had nothing to do with the Property Ombudsman, as you suggest.
Buying and selling a home is a very emotional experience for many people and often may not work out the way individuals expect. Sadly, estate agents do seem to bear the brunt of these frustrations. I hope, however, you have now found your dream home.
★★★★★ 5/5
TrustpilotBrilliant company
Brilliant company. They made the sale process run smoothly from advert right through to completion. Sale agreed within 4 weeks and complete within 4 months. The team worked their magic to make it happen.
Kirstie · 1 November 2025
★★★★★ 1/5
GoogleI would never use Bear estate agents again. I was the buyer of a property and they could not care less about me. They demanded that I paid a fee if I was interested in the property and I would get back when we complete which as yet I have not recieved back. Twice they put the property back on the market once was 3 weeks before we moved in. Kyle the Director couldn't care less about his customers and just laughed when I complained. The other two ladies just kept telling me the personal life of the seller and messed it up from the beginning. I saw the property in March and was held up until end of August. No one calls you back and no one knows how the property market actually works.
Thanks so much for your reply which is all lies our solicitor asked for money off as you sold the property with a front garden which we then found our was not ours so our solicitor asked for £5000 to buy the land. The vendor was shocked by your behaviour and did not want us knowing her personal issues she had. Every one involved has moaned about your company and your service. Ive tried to put in a complaint but the calls always get disconnected so this is the only way. Protect your vendors from people with the money ready to buy the property you were so bad even the vendor told us last Friday we should of cut Every one out and done it ourselves. the sale was never delayed due to our deposit we were told by Helen that actually the vendors mortage leader needed 5 days to do and could not fast track. Possibly check your facts from your staff. I will now be taking this legally further.
Rebecca · 29 August 2018
Agent replied · 27 August 2024
THE FACTS
On March 18th you made an offer for a property that was accepted.
7 WEEKS LATER YOU MANAGED TO ENGAGE A SOLICITOR.
IN JUNE,10 WEEKS AFTER ACCEPTED OFFER, your solicitors were still waiting for MONIES ON ACCOUNT AND COULD NOT PROGRESS THE SALE.
Owing to this, the vendor instructed us to remarket. YOU THEN PAID.
In July we had to liaise with your solicitors as you ‘fell out’ with them.
IN AUGUST, YOU DECIDED YOU WANTED MONIES OFF FROM YOUR ORIGINAL AGREED OFFER.
Our vendor refused and asked us to remarket the property, but you then agreed to pay the original price.
THE ‘PERSONAL PROBLEMS’ YOU REFER TO WERE IMPORTANT ISSUES THE VENDOR WAS EXPERIENCING WHICH YOU HAD NO SYMPATHY FOR.
Exchange and Completion were finally delayed BY YOU as your deposit was not ready.
YOU COMPLETED ON THE PURCHASE ON FRIDAY, 26TH AUGUST, THE BANK HOLIDAY WEEKEND AND YOUR COMMITMENT FEE WAS RETURNED INTO YOUR ACCOUNT ON TUESDAY, 29TH AUGUST, WHEN THE BANKS REOPENED.
We made a total of 93 separate calls and communications on your behalf and you did not need to pay us a single penny for this service.
Your vendor HAS GIVEN US a glowing reference.
Ordinarily, we are able to protect our vendors from buyers like you but on this occasion, you managed to ‘slip through the net.’
★★★★★ 5/5
GoogleBear sold our house fairly quickly with no issues. They took pictures and got it on the market very fast.
They were always happy to help if we had questions and Sydney was great, especially towards the end when we had a slight delay further down the chain.
I would definitely recommend them.PositiveResponsiveness, Professionalism
Kirsty · 26 October 2021
★★★★★ 2/5
GoogleAs many reviews have been from sellers I thought it might be helpful to describe my experience of buying a property through Bear. If I had to sum it up in a few words it would be "polite but disorganised".
I had my cash offer accepted on a place at the beginning of September and from then on until the day of completion I never received one phone call, email or any communication relating to the progress of the sale. The only 3 telephone calls I ever received were asking me if I was still looking to buy, months after I'd committed, engaged a solicitor etc. It was as if no one ever knew who I was or what I was buying! Even 3 weeks before completion when I arranged a final viewing through them a lady still called me the next day to ask me if I was interested in the property - that far down the line! In fairness I did receive an email from one of their directors apologising for their apparent disorganisation and lack of communication but the whole experience did not fill me with much confidence. I have bought and sold several properties in the past and based on my experience of dealing with this company I would not use them in the future.
SJ · 29 August 2017
Agent replied · 27 August 2024
Hi Samantha, I just thought I’d reply to your comment with some documented facts.
1. You agreed to buy the property on 21st September 2016.
2. The property completion took place on 21st December and the process took 12 weeks in all.
3. During this time we drove the sale by contacting you and your solicitor a documented 11 times as well as phoning you several more times.
4. You registered your interest in more properties via ‘Bear Exclusives’ and our software perceived you to be a new client which is why you were contacted again.
5. We were selling the property you desired which is why you ‘used’ us. You did not, therefore, pay a penny for our service to you.
6. For this fast sale, your vendor paid £1295 including vat.
★★★★★ 5/5
GoogleBear have been great from start to finish. Very straight talking in the early stages and endlessly patient as things got tricky. I wouldn't hesitate to use them again.
Lorraine · 16 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
