Bear Estate Agents Canvey Island reviews

★★★★★ 1/5

Trustpilot

Sellers beware!!!

Probably the most unprofessional real estate agent I ever came across. Arranged a viewing for which I received at least 2 reminders from Bear. Came all the way from a different city only to find out that the seller had no idea I was coming. Not even an apology from Bear. They don't deal with criticism well apparently. Recently started searching for a property again and had one viewing secured with Bear once again. The most disinterested agent who didn't even bother to show me the garden as apparently 'i can see well enough from the window'. Tried to arrange at least 4 other viewings for properties that matched my requirements and basically never heard back. SELLERS, beware that Bear doesn't show your property to all of the potential buyers! They pick and choose. If a buyer previously complained about something, he automatically goes to the black list probably. Do advertise with other local estate agents. I have decided that no matter how much I like the property advertised by Bear, out of principle I will only go through a different estate agent. So far the difference in professionalism is massive.

A · 3 May 2023

★★★★★ 5/5

Google

Contact with Bear came from recommendation and I couldn't be more pleased with the professionalism and quality of the sales and letting teams. They've been pro-active in moving things forward and responsive to the changing circumstance of this year. I'm very appreciative of the work they've done and would highly recommend them as a trustworthy and excellent Estate Agent.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 28 August 2021

★★★★★ 5/5

Google

Although I didn’t sell my property through them I truly wish I had. The viewing and offer process I’m presently going through has been made a pleasure by the professionalism of Bear estate agents in general and by Rob in particular. Very impressed

Philip · 28 August 2023

★★★★★ 5/5

Google

Bear Estate Agents are fantastic in my purchase, Helen, Joe and the rest of the team always respond to my queries very promtly, even when things seem uncertain with regards to sales, they were always there to support. These guys are highly recommended.

Akin · 28 August 2023

★★★★★ 5/5

Trustpilot

Helen and all the staff are amazing!!

Staff are so helpful, and one lady in particular, went out of her way, every day, to push our sale and purchase. Her name is Helen, and she has been my Angel. When I have been frustrated with it all, she has had kind words, for me. We are so very grateful we chose Bear Estate Agents.

Tina · 23 August 2024

★★★★★ 5/5

Trustpilot

Thank you to the Bears team for excellent service

Thank you to the Bears team for selling both my properties in Cotswold Road. Friendly, professional, great communication and advice. Thanks to Rob, Helen and Sydney. Would definitely use Bears again

Andrew · 16 April 2023

★★★★★ 5/5

Facebook

Very professional estate agent provided support and feedback at all times throughout the process no problem was to much to ask highly recommend 5 STAR from me

Ken · 11 September 2025

★★★★★ 5/5

Google

The team at Bear are simply lovely. They made us feel valued and supported through the whole process of selling, kept in close contact with us and offered assistance whenever we needed it. Couldn’t rate these guys highly enough. Thank you guys!

Kevin · 28 August 2023

★★★★★ 5/5

Trustpilot

Great Estate Agents, would defintely recommend

We instructed Bear to sell our house and the whole process on their side was very smooth. From Joe coming round initially and also taking photos, to Ellie and Sean organising viewings, and especially to Leigh-Anne who was absolutely brilliant in pushing everything through and chasing things for us.We would definitely recommend Bear Estate Agents, to anyone looking to sell their property.

MARC · 8 May 2024

★★★★★ 4/5

Trustpilot

This Estate agent quickly valued house…

This Estate agent quickly valued house and put on the market. Good pictures and description of house. Good footfall in first weeks but no sensible offers.

Lynne · 23 August 2025

★★★★★ 5/5

Google

We have just purchased a property with bear and we could not fault them. From the beginning they kept us informed all the way through and everyone we dealt with was extremely professional. We would recommend to anyone and we would definately use in the future for buying or selling.

Laura · 28 August 2022

★★★★★ 5/5

Google

We bought our property through Bear recently and everyone we dealt with throughout the whole process has done a 10/10 job. I would definitely recommend them to anyone buying or selling a property.

Mateusz · 31 December 2023

★★★★★ 5/5

Google

Joe helped us sell our house middle of December 2022 had a great experience with Bear Estate Agents very helpful and was always there on the end of the phone to answer any questions. Thankyou again highly recommend.

Ben · 28 August 2023

★★★★★ 5/5

Trustpilot

Excellent!

Having not moved house for 18 years I didn’t have a clue about how it all worked but Bear made everything so easy and simple from our very first chat through to completion! All the team were extremely friendly and always on hand to answer any queries (which there were a lot from me!) and were very responsive! Nothing was too much to ask. Couldn’t recommend them enough!

Josanne · 14 October 2023

★★★★★ 5/5

Trustpilot

Professional and consistent

Everyone in the Bear team was great, but specific mention to Helen and Sydney from sales progression, who professionally and consistently supported this sale to completion. I am very grateful to everyone.

Gillian · 24 May 2025

★★★★★ 1/5

Trustpilot

Would Not Recommend - Awful Service to 1st Time Buyers

We recently brought out first home with Bear (the Leigh on Sea office) and the whole experience with them has been extremely negative. We received no contact for weeks on end, we would continuously call and message and be ignored, given we were first time buyers we expected a lot more support and advice. We actually went two months without hearing from then, we was lucky we was in contact with the sellers as they was our only source of information. When we did get in contact they was rude and unhelpful, like we are bothering them for asking for updates. However this all changes quickly when an completion date was proposed, they gave us 6 days’ notice and the date was when they knew we was on holiday so we could not agree to this, they then continued to call us and tell us how disappointed the seller was, even though we was in contact with the sellers who were absolutely fine. The worst part is on the day we completed, we was waiting for the call to collect our keys, it got to 3pm with no contact so we had to call to which their response was 'oh your keys are here', so frustrating and unprofessional given we was waiting to move out all day, we actually found out the seller dropped the keys to them at 11am so it goes to show how useless they are. We have been in the property for 3 weeks now and have not heard a word from them, they haven't checked in to confirm if we actually moved in, and we still have the sold sign sitting outside as no one has contacted us to collect them. In addition, they take £250 when you have an offer accepted and advise they will reimburse you once you complete, they failed to pay us this back so we had to call and ask for this, do not forget to do this as they will keep your money!!

Rebecca · 11 August 2022

★★★★★ 5/5

Google

Excellent service in every aspect from the Bear team. A difficult sale in the present market but all achieved with very little input from me! I will definitely be reverting to them for my next sale.

Marilyn · 28 August 2023

★★★★★ 5/5

Trustpilot

Very Good Service

We found when buying from Bear Estates Hockley, Zoe Moore the sales progression advisor was really helpful and knowledgeable in keeping us up to date with phone calls and emails on our property purchase. Would highly recommend if you are looking to purchase a property

Mrs · 11 November 2024

★★★★★ 5/5

Google

Dealt with the staff mainly by phone and email, they have all ben extremely friendly and helpful. When things got tricky and our purchase was in danger of faltering Helen stepped in and saved the day convincing the vendor of the best way forward. Many thanks again.

Russ · 11 October 2024

★★★★★ 5/5

Google

Bear Estate did a good job selling my property. They took a stress away considering that I live in the other town. Thank you. Overall positive experience and highly recommended.

Natasha · 31 December 2023

★★★★★ 4/5

Trustpilot

Pro active

Pro active, regular communication, available with help through the whole process.

Chacha · 3 December 2025

★★★★★ 1/5

Trustpilot

What can I say but seriously look into…

What can I say but seriously look into the reviews on Bear before you EVEN contemplate using them to buy or sell a property. I stupidly didn’t read the reviews until now and it seems everyone has the same experience. I can review on buying and selling with them and the games they play. Firstly selling, I started with Tony at the Leigh branch. Charm and decided to go for it. Always check the paperwork as what we agreed in person was not the same fee on the paperwork. Read it before you sign. After 2/3 weeks you will be told that you should lower the price as there has not been an interest as they thought there once would be. I’d like to add I put my property up with them when the business was at its highest. I lowered the price as I though they know there stuff. Then something told me this was not right. I got friends to call/email to arrange viewings and these leads were never followed through. No call backs so I questioned it and was told covid and maternity leave left them short staffed. I knew they took the Lion share of the market at that time but poor service and following from there was complaint after complaint. I was looking at purchasing a property with them and basically was told as I am buying and selling though them they hold all the cards and can manipulate this so I can get the house I wanted. Not what anyone who is also selling wants to hear. They even re-listed my property under their other branch so it came up as a new listing. Now buying with the Southend branch, wow I’m not sure where to start. From advising the seller that I’m not interested in them completing the installation of the shower door and splash back in the kitchen they would tell me one thing and the seller another. Luckily we had exchanged numbers and could sort all this out directly. But let’s say that 2 months since completion bear still haven’t contacted me to see if I have the keys to the property. Avoid avoid avoid.

Sarah · 25 May 2022

★★★★★ 5/5

Google

Exceptional service from Helen. Every query I had was answered with an update. Always got back to me I was never left waiting or ignored. Can't fault the service I received from Helen, she went above and beyond to sell me property.

Kim · 12 December 2024

★★★★★ 5/5

Google

Bear were fantastic in helping us secure an offer on our property quickly and we're subsequently really supportive for the rest of the buying process. Thanks for your help

Billy · 25 May 2025