Bear Estate Agents Canvey Island reviews

★★★★★ 5/5

Trustpilot

Helen at Bear has been amazing!

The team at Bear were fantastic!

Lydia · 8 January 2026

★★★★★ 5/5

Google

In the two and abit years I used the Bear Lettings service I found them to be really responsive, and quick with sorting any issues or even answering any questions. A brilliant overall service, and pain free to deal with. (First time renting)PositiveResponsiveness, Professionalism, Value

Bradley · 28 August 2022

★★★★★ 5/5

Trustpilot

Amazing job

Sydney and the team were fantastic. Communication was excellent. Very helpful, couldn’t ask for more.

Ian · 2 November 2023

★★★★★ 5/5

Trustpilot

Saved the Day

Dealt with the staff mainly by phone and email, they have all ben extremely friendly and helpful.When things got tricky and our purchase was in danger of faltering Helen stepped in and saved the day convincing the vendor of the best way forward.Many thanks again.

Russ · 7 October 2024

★★★★★ 5/5

Trustpilot

Bear Estate Agents review

Bear Estate Agents have kept me informed all the way through from initial viewing to completion. They were good at arranging viewing with prospective purchasers and gave swift feedback to me.

Philip · 17 April 2025

★★★★★ 5/5

Google

We recently sold our house in Leigh through Bear. Our buyers were tricky and complicated to deal with and Ricky the MD took control and was integral to the sale reaching completion. We were extremely grateful and would highly recommend him.

Laura · 27 November 2024

★★★★★ 1/5

Trustpilot

Stay away from Bears Estate agent - very rude, unhelpful, shocking customer service

We bought a property in Southend. We were told that the seller had to move out by 12 noon on that day so we arranged removal van for 13.00 arrival at the property. As we arrived, we found out that the exchange was delayed therefore we cannot enter the property yet. The removal people had to leave all our stuffs outside of the property and my partner and I were waiting in the cold. We called Sydney, the negotiation person at the agent, multiple times to check when we do have the go ahead, whether she can meet us in the property to hand us the key as we are not driving and we do not know the town. She kept saying that she and the team were too busy and no one can deliver us the key.By that time, my partner and I were already waited in the cold for a couple of hours. As we were waiting outside, we noticed that the sellers were actually in the house. We called Sydney again to check if the sellers were inside and asked if she can liaise with them handing us the key. She said she'd left them a message. We also alerted our lawyer that the seller were in the property and the lawyer said they shouldn't be. Shortly after, the sellers walked out of the property, closing the door behind them and leaving the keys inside of the house. We called Sydney again for help as we were very cold and struggled to navigate the town to get to the office to collect the key. Again, she said she can't help. In the end, I had to cycle from the property for 45 minutes to the office to collect the key. We were new to town, moved from London. My phone was dying and I had to take my partner's phone for GPS. It was then getting dark and my father in law, who had my two year old baby, had already arrived the property. So I ordered a taxi from Bears' office to come back to find my in laws, my baby and my partner were all waiting outside in the cold for me to access the property. It was a sad scene to witness on a supposedly happy day of moving into a new property. I think this experience is appalling. I am a customer who paid a large amount for a property and was told they can't deliver me the key for my product and I had to navigate my way in a brand new town to collect the key on my bike, whilst already having waited in the cold for hours. My partner had to wait in the cold for hours watching our stuffs left by the removal people and he couldn't even go to the toilet or accept the offer of waiting inside by our neighbours. By the time we entered the property, it was already 16.30. It was dark, cold and we were hungry with a 2 year old baby needing attention, yet, we still need to unload everything by ourselves as the removal guys had gone. Perhaps it could have been avoided if your office cared enough to liaise with the seller so we can get in as the property was empty, the seller were just inside keeping warm. It was a long stressful day and I'm still shocked at how unsympathetic your team can be. Never mind I'm a customer, it's just not a normal human being should treat another human being. This is the second time I owned a property, the first time I bought my property I was certainly met and greeted by my property agent at the property and handed the key to me, saying thank you and welcome and congratulations. I really don't feel Sydney has valued me as a customer or a person, in fact, I feel being treated like a piece of garbage by her.When we complained, they were just being defensive and offered no apology. Really shocking customer service. Stay away from them. They might be nice to seller, but treated buyer very badly, at the end of the day , if you want a smooth transaction, don't go anywhere near them!!!

Shan · 3 February 2022

★★★★★ 5/5

Google

Yes, like all or most estate agents they dont always return your call promptly and sometimes forget to update their system but overall they are a great company and team of people to deal with. They sold our house at the marketed price and their fees are affordable. Well done Bear and thank you. George

George · 28 August 2020

★★★★★ 4/5

Google

Very helpful and professional service 👍 …

Rose · 16 December 2025

★★★★★ 5/5

Trustpilot

Sold my flat with them

So helpful you deal with the same person all the time they keep you up to date and phone regularly to keep both parties up to date and the solicitors and chase for you if there’s any issues. Great job bear so glad l picked you for my sale.

Linda · 16 July 2024

★★★★★ 4/5

Trustpilot

Thanks to Zoe …

Would like to express gratitude to Zoe Moore, who helped us through a long stressful move. She communicated throughout and guided us through when we really needed it.Her patience , knowledge and warmth was so very much appreciated.All the skills you need for a top Sales Progressor. Thank you .

Juliet · 17 June 2024

★★★★★ 4/5

Trustpilot

Excellent communication

Excellent communication and sales progression once we accepted an offer.

Mark · 9 November 2025

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service, multiple times. They are unprofessional at viewings. On one occasion the estate agent was dressed in his Saturday going out clothes and couldn’t get us out of the door quick enough. At other viewings they clearly seemed disinterested in the property they were selling and tried to sell us other houses at the same time. When we did find a property we liked via Bear, they were poor with communication. We were unfortunate with our chain and rather than speak to us about it, they sneakily re-advertised the house we had offered on again without speaking to us and re sold the house! This is after we had paid a holding deposit and spent money on searches and surveys. The least they could have done was to inform the buyers that the house was back on the market. I found out via right move! We spent hours waiting for calls back from them and mostly found out what was going on via other estate agents in the chain. Would never use them again and do not recommend.

Customer · 27 November 2021

★★★★★ 2/5

Google

Terrible experience from the sales department from the start. Reason I didn't give a 1 star as I can't fault the letting department.

Josh · 29 February 2024

★★★★★ 5/5

Trustpilot

These estate agents are excellent at…

These estate agents are excellent at thier job and very committed to getting a sale and keep you updated. Any questions or queries I had were answered very quickly. Very professional and very friendly. I will be recommending them to anyone that wants to sell. I had a estate agent previous to using bear that were utterly useless.

Catherine · 18 December 2023

★★★★★ 5/5

Google

Megan, Thank You for all the help within our complicated chain. We are in, a week later still have lots to unpack but we are all settled and very happy in our new home. Thank You to You & your team.

Jodie · 28 August 2022

★★★★★ 4/5

Google

We bought a house last month through Bear Estate Agent. we had very pleasant experience with them. Specially Ellie and Helen were fantastic and very helpful. thank you for your service.PositiveQuality, Professionalism

Vallu · 28 August 2021

★★★★★ 5/5

Google

So grateful to the staff at Bear for their patience and kindness during our recent house search in Leigh. Ben and Harry in particular we’re outstanding and went out of their way to provide first class customer service. Relocating to a new area is challenging to say the least but they provided invaluable help by providing early notice on properties and securing weekend viewings during a very busy time. Ben and Harry remained upbeat and positive throughout which was really appreciated and in-turn helped keep us motivated! Thanks very much to all at Bear.

Laura · 28 August 2021

★★★★★ 5/5

Google

Bear estate agents were a great company to work with when purchasing our property. They were positive and friendly from the start of our search and once we did find a property they continued to be helpful. We were able to find our forever home with Bear and as a company they managed our case professionally and effectively. They were sensitive and understanding and were willing to listen. They were also efficient throughout. We are so happy we continued with purchasing this property. We are now in our home and loving every minute of it. We would recommend Bear estate agents.PositiveResponsiveness, Quality, Professionalism

Iysha · 28 August 2021

★★★★★ 5/5

Trustpilot

I'm giving 5 Stars as the initial sale…

I'm giving 5 Stars as the initial sale of my house and communication was first class. We encountered a problem amdnit was solved, very friendly and very professional. Due to the timing of my sale I feel that making them lower would be unfair. The world was trying to get completion before the 30th June and Helen the aftersales professional was obviously overwhelmed with people calling in to chase their own individual sale. Helen never said this but I feel she could have done with some help,it seemed she had to deal with everyone and everything which left me a little frustrated. But she always returned my call. Whether it was because of the stamp duty or not, maybe the work load could have been shared more, or even get another Helen on board although if after sales are normally OK then either with another Helen customer satisfaction would go up or she would have a better work life balance. My thoughts only and as I said it may have just been because of the stamp duty coming to an end

Wayne · 13 July 2021

★★★★★ 5/5

Google

In the two and abit years I used the Bear Lettings service I found them to be really responsive, and quick with sorting any issues or even answering any questions. A brilliant overall service, and pain free to deal with. (First time renting)PositiveResponsiveness, Professionalism, Value

Matt · 27 December 2021

★★★★★ 5/5

Facebook

Excellent service provided thorough out the process. Highly recommended 5/5.

Nazam · 13 October 2025

★★★★★ 5/5

Trustpilot

Bear estates the only estate agent you should use

I can not praise Bear estate agents enough for making my house sale and move so stress free, from the start they have been helpfully profesional approchable and above all friendly and kept me informed all the way, thank you so much Bear for everthing i would highly reccomend Bear estates 🙂

Amanda · 27 February 2024

★★★★★ 1/5

Trustpilot

Abysmal Performance

I registered with this agent and viewed a property, there was an anomaly on the lease, I asked the agent and he said he would get back to me. I heard nothing. They advertised another property and I organised a viewing with them. I turned up, they didnt, I phoned and the appointment was for the NEXT WEEK! They did not make that clear, and were unconcerned. Said they sent me a text. Never have had such bad service from any estate agent.

Bill · 8 August 2020