Every review we hold for the Canvey Island office, from every platform, shown as written. First names only.
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5/5
GoogleFantastic service, way above my expectations
Freindly helpful team, especially Leigh-Anne who was amazing, so grateful for her help when my solicitor let me down, she kept me informed and sought out the information I needed, very grateful.
Wouldn't hesitate to recommend Bear
Thanks for great service
Dorothy Β· 7 December 2024
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5/5
GoogleCannot recommend Bear highly enough. Helen Wilson was assigned to help us with the purchase of our house & she was absolutely fantastic, went above & beyond to help us with what proved to be an extremely long winded & stressful experience (due to having to deal with the sellers unbelievably incompetent solicitor)!
Very very happy with the service we received.
Anna Β· 28 August 2020
Agent replied Β· 27 August 2024
Helen will be so pleased to get this praise from you Anna. She is a very experienced Sales Progressor and always does her best to help. Thank you!
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5/5
TrustpilotHighly recommend!!!!
We had such a great experience with this estate agents! The team were so helpful, friendly, and genuinely lovely to deal with from start to finish. Nothing was ever too much trouble, and they made the whole process feel easy and stress-free. Weβre so grateful for all their support, highly recommend!
Tina Β· 26 February 2026
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5/5
GoogleBear have been amazing.
From the first viewing to exchanging they have always gone the extra mile.
Attentive and chased up any queries we had. Cannot fault them.
A massive thank you to Sydney!!
Matt Β· 1 November 2023
Agent replied Β· 27 August 2024
This is really great news and we know Sydney is a star sales progresserβ¦she will love reading this, thank you Matt! Bear
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5/5
GoogleThanks to the Hockley team, especially Zoe, for the invaluable support throughout our journey. Despite facing a few challenges along the way, we felt supported and reassured.
Ciegle Β· 30 March 2024
Agent replied Β· 27 August 2024
Hi Ciegle, itβs good to hear your positive feedback and Zoe will be delighted she was able to help. Thank you! Bear
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5/5
GoogleWe purchased our home through Bear, initially dealing with Ricky and then Sydney.
Both were super helpful and responsive to any questions we had whilst keeping us updated along the way.
I would definitely recommend π
Ellie Β· 28 August 2023
Agent replied Β· 27 August 2024
Hi Ellie, thank you so much for putting your thoughts out there. We are so happy to see them and Ricky n Syds will be so pleased! Bear
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5/5
TrustpilotBrilliant team
Brilliant team. Sydney and Helen were amazing. So happy with how smooth the sale went. Thank you Bear for all your help and relentless work!
Maddy Β· 27 July 2025
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5/5
FacebookThank you to the Hockley team on getting us moved!
Very professional and friendly team!
Special thanks to Zoe Moore for all of the help and updates from all parties π
Richard Β· 13 May 2025
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5/5
TrustpilotBear have been brilliant. Very friendly and professional.
Bear have been brilliant.
Friendly and helpful staff who have kept in touch with us regularly throughout the process.
Lovely ladies Sydney and Helen who have advocated for us and achieved everything we asked for.
Jackie Β· 19 June 2026
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5/5
GoogleBear Estate Agents have been fantastic with my house sale.
Excellent and respectful taking photos of the property, innovative with aerial shots and nothing was too much trouble.
Continued open and easy communication. Helpful and tactful with the sales progression also. Always knowledgeable and helpful with advice when required.
Very professional, and yet compassionate and empathetic.
The team's compassion and understanding was invaluable to me.
Wouldn't hesitate to use Bear EA again - very happy to recommend them.
Jennifer Β· 31 December 2023
Agent replied Β· 27 August 2024
Itβs always so heartwarming to receive feedback like this and we thank you so much, Jennifer, for giving it to us. Selling a home can be a story full of twists and turns with all the emotions that brings and Bear tries so very hard to manage all of it in a positive way. Thatβs why this feedback is so very important to us. Thanks again, Bear
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1/5
TrustpilotWe were looking to buy a property inβ¦
We were looking to buy a property in the Rayleigh area and contacted bear as a lot of properties in Rayleigh were listed under them. We live in Woking and so it is a 2-2.5 hours journey for us to get to Rayleigh. Bear cancelled our appointment last minute citing that the vendor had already accepted an offer! This was a working day for us and we had made quite a few arrangements to get to the viewing - getting to Rayleigh early morning and booking a hotel to work in until the appointment time etc., spent nearly Β£200 and 5 hours total journey to and fro. Would have appreciated if they could have informed us in advance if the cancellation rather than waiting until the last minute! Over-promise and under-deliver. Not professional and I don't think we'll ever book a viewing with them again.Unless you live in the Rayleigh / Hockley area and wouldn't mind last minute changes and empty promises, avoid this estate agent.
Sarayu Β· 8 June 2022
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5/5
TrustpilotWould recommend Bear Estate Agents.
Would recommend Bear Estate Agents.My first move in nearly 20 years and Sydney was a life saver for me. Always at the end of the phone or email to support me if I had concerns or questions. With such a friendly, professional manner, Sydney was always extremely helpful to guide me through selling my home.
Tracy Β· 14 May 2024
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5/5
TrustpilotBears Estate Agents have Just Sold myβ¦
Bear Estate Agents have Just Sold my House. I could list everything they did , but thereβs not enough room. 10 out of 10 well done everyone. I would recommend them to anybody Thankyou All At Bear Estate Agents. Mark Gregory
Elvena Β· 28 April 2026
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5/5
GoogleFrom start to finish Megan and team went above and beyond in helping with not only the purchase of my new home, but also the sale of my previous address. The support, advice and compassion received was second to non. Thank you everyone at Bear for all you done.PositiveResponsiveness, Quality, Professionalism, Value
James Β· 28 August 2021
Agent replied Β· 27 August 2024
Hi James, thank you for letting us know about your positive experience with Bear.. we really do try our best to support and care for our clients and this review is invaluable to us... again, thank you! Bear
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5/5
GoogleI would absolutely recommend using Bear estate agengs to anyone stuggling to sell their house. They have been very supportive throughout the whole process and there is always someone there to answer your calls!
Great staff at the hockley branch and the after sales team are excellent too!
Brilliant service and very satisfied!
Parul Β· 16 January 2026
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5/5
TrustpilotCustomer service was very good
Bear Estate Agents were professional from the start . Helpful staff who were friendly .
They gave me a good service I recommend them to anyone who wants to move house.
Roswhite Β· 5 July 2026
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5/5
GoogleDear Bear Estate Agents Team,
We wanted to take a moment to express our appreciation for the incredible partnership we've had with Bear Estate Agents. Over the years, your organisation has been an absolute pleasure to work with, and we are truly grateful for the trust and collaboration we've shared.
As the dedicated apprenticeship provider for all branches of Bear Estate Agents, we've witnessed firsthand the commitment you have to the growth and development of your team. Your dedication to nurturing talent and providing opportunities for apprentices is commendable.
We look forward to continuing this enriching partnership, supporting your apprentices and contributing to the ongoing success of Bear Estate Agents. Thank you for your trust, your shared vision, and for being an exceptional partner.
RM Β· 2 October 2023
Agent replied Β· 27 August 2024
Thank you!
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5/5
FacebookFrom the moment Ellis came around I knew I had chosen the right Estate Agents. My property was up and sold within 9 days and I had an offer accepted on another of Bears properties. Zoe took over and was on top of everything from the very beginning up until I received my keys. I was never left in the lurch and was regularly updated along the way. I was really impressed with the professionalism I received, a real please to work with. I would highly recommend if youβre thinking of selling or buying a new property. It was a pleasure. Thanks, Ben
Ben Β· 31 March 2025
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5/5
TrustpilotIβm very happy to be new home and veryβ¦
Iβm very happy to be new home and very nice service and bear estate agents workers
Kanesathas Β· 5 October 2026
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5/5
GoogleI sold my house with Bear Estate Agents, with Ricky Foker our estate agent. We put the house on the market late December and completed mid April. They got me the price I had wanted. The process was very smooth and painless. They have "Sales Progressors" whose job it is to look after you and the sale once the EA has found a buyer, ours was Sydney Mackie, and this means you're not chasing someone who would rather be selling wokring on their next sale. I found both Ricky and Sydney to be very professonal, and I would recommend them to anyone.
Martin
Martin Β· 28 August 2023
Agent replied Β· 27 August 2024
Hi Martin, thatβs a brilliant review and we are happy that our business format worked for you. Ricky and Sydney will be especially pleased. Thanks so much, Bear
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3/5
GooglePurchased a property through this agent and paid a Β£250 buyers commitment fee, refundable upon completion and exchange of contracts. Nearly 2 months and several emails after completion date and still no refund. Just been told by Jamie on the phone the Bear member of staff I am emailing (with others in copy) has left the company and the Director and accounts staff are all in Spain, so refund cant be made at the moment.
*Update by reviewer - refund made same day as review left, I have amended to 3 stars in the interest of fairness, but its a pity I had to take this action in order to receive refund. Thank you
Andy Β· 28 August 2023
Agent replied Β· 27 August 2024
Hi Andy, thank you for bringing this to our attention. Your Commitment fee has been refunded as are all of our Buyer Commitment fees after completion of purchase. Our vendors like this process as it stops people offering on properties they do not intend to purchase. The delay was owing to a staff member leaving our employment but Iβm not sure what the βSpainβ conversation was about! Thanks again, Bear
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5/5
GoogleLast year we put our house up for sale with Bears and within a weekend our house was sold. Their customer service, professionalism and care that Bears (Joe specifically) showed was second to none and we couldnβt fault it for a second. The advertising was out of this world and this reflected in the very quick sale that we had. Unfortunately due to personal circumstances the sale fell through and has been put on hold for a while until the time is right again but we would not hesitate to use Bears again in the future.
Sophie Β· 28 August 2023
Agent replied Β· 27 August 2024
Hi Sophie, thank you for this review. You managed a difficult situation with grace and still take time to post these praises. We will certainly be there to do our very best for you when you need us to.. thanks again, Bear
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5/5
GoogleBear recently sold my fatherβs house - The team really impressed us with their efficiency and we felt that the person who came to value was very professional and realistic over pricing as we appreciated that the house needed a lot of work. The fact he wasnβt pushy also impressed us.
The details were swiftly uploaded on to rightmove etc and the house sold within 24 hours. Communication with the team was always good and we would definitely use them again.
Stephen Β· 28 August 2023
Agent replied Β· 27 August 2024
Hi Stephen, itβs a pleasure to read your review and we are very happy it went so well. Thank you for taking the time to write it! Bear
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5/5
TrustpilotExcellent-Bear Estate Agents (Hockleyβ¦
We used Bear Estate Agents (Hockley Branch) for the purchase of our home. As first time buyers, the team were patient and helpful, they guided us through the process with ease and professionalism. Roman kept informed throughout the initial viewing and negotiations and then Zoe chased the purchase throughout, ensuring that there were no delays and overall made the process a stress free experience-Thank you!
Amy Β· 24 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.