Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookVery disappointed with the way this agent has treated my case. Tenants, beware!
I have paid the holding deposit for the tenancy at 3 athol square, e3. Have sorted the reference documents out within a day and have failed referencing. Have paid £540. My tenancy was meant to start on the 2nd of may, I have failed referencing on the 21st of April (which is reasonable time for the agent to find a new tenant). The agent didn't even give me any T & C's for the holding deposit and agent Kamen told me that in case I fail the tenancy, there will be an opportunity to present with the guarantor. But it wasn't the case. I have offered more names on the tenancy, the guarantor, asked for alternative options (which any agency usually has, something like paying more deposit), but it was declined right away. It's not a fair practise to charge £540 just for referencing (the standard referencing price is up to £150 per person) and for 'putting the property back on the market'. Very unprofessional and unreasonable expense. Have taken them to Small Claims Court after a legal advice from my lawyer. Wouldn't use again.
Manto · 22 April 2016
★★★★★ 5/5
TrustpilotGreat customer service received by Sara…
Great customer service received by Sara and Kirstin!!
Dealt with my requirement in a professional manner and I'm very pleased to have dealt with them.
Will definitely recommend Alex Neil to anyone looking to a property.
Mohammed · 20 October 2021
Agent replied
Dear Mohammed,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotGreat Customer Service
I have lived at a property managed by Alex Neil for the last 3 and half years.
I really appreciate how quick and professionally the team have responded to queries throughout my tenancy and the speed with which maintenance matters have been resolved.
Erik4 · 15 January 2020
Agent replied
Dear "Erik4"
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
FacebookWas excited to move into my new flat today and it was in a right state! Dirty floors, hairy plug holes, food still in the freezer from previous tenants that had been moved out for a month and no bed in the second bedroom. Phoned the office 5 times to complain and every time they said some one will get back to you today, which never happened. On the last time they said some would come round to see it, and nothing was done. Not impressed at all but not surprised either as I heard on the grapevine that their customer service was below average. Be wary of going with Alex Neil as it seems they're just about increasing their bottom line instead of helping people with their homes :(
Sam · 6 September 2014
★★★★★ 5/5
GoogleMaciej and Georgia had fantastic communication throughout, managed to sell my apartment within 2 weeks! Highly recommend
Shay · 30 September 2023
Agent replied · 28 October 2023
Dear Shay, We appreciate you leaving this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
FacebookI cannot thank Do Yeon enough. He has worked so hard to find me the right place back in summer. I am very happy with everything and overall experience with Alex Neil was absolutely amazing. The admin & property management team are also hidden stars!
Nathan · 30 October 2018
Agent replied
Dear Nathan. Thank you so much for leaving your review for Do Yeon and the rest of the team. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
GoogleAlex neil proves how good it is ! Being able to sell my property during Covid 19 would have been a hard job. But they managed to find me a buyer ! Maciej did a fantastic job !
Gabriela · 14 December 2020
Agent replied
Dear Gabriela,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotI was impressed with the quality of…
I was impressed with the quality of service received from Sara.She was always on hand to answer any of my question, updated on any issue and she made sure we completed the purchase as quickly as possible.
Aimee · 28 December 2020
Agent replied
Dear Aimee,We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
GoogleAnj did a fantastic job selling my property in Canary Wharf. Magic did a great job on taking the photos. We managed to go under offer in just under 3 weeks.
John · 9 February 2022
Agent replied
Dear John,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 3/5
GoogleOverall I had a good experience with Alex Neil, and particularly valued my interractions with the agent who dealt with my sale, Calli Archard.
Sarah · 12 December 2022
Agent replied
Dear Sarah, We appreciate you taking the time to leave this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotMichael Worrell from Bermondsey branch…
Michael Worrell from Bermondsey branch was really great from start to finish. Thank you again for helping on the sale!
T'yana · 19 April 2023
Agent replied · 29 April 2023
Dear T'yana Lea, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
GoogleI've been tenant in one of their properties for 3 years and always responded me in a reasonable amount of time and dealt with all repairs promptly.
Also, being able to to all the paperwork either by email or electronically was quite convenient.
María · 14 January 2018
Agent replied
Dear María Eugenia Sierra Pérez,
Thank you for taking your time to add this review, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director.
★★★★★ 5/5
The Trusted AgentGreat friendly service
Me and my friends just got first home in UK with Daniel. He showed me lots of very good property's and told me a lot about the area. He is very nice person and I am very happy with the help he give me.
James · 26 August 2015
Agent replied · 1 September 2015
Dear James Z,
Thank you very much for taking your time to add this review, I was very pleased to read about your experiences with Daniel.. We hope you enjoy your new home, Kind regards David Hatch, Director
★★★★★ 5/5
GoogleIt was a pleasure working with Maciej and Harry. Worked with them in the past, they managed to sell my property previously now I went on the market again and they done an amazing job !
Gurav · 14 November 2020
Agent replied
Dear Gurav.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotKyra Ceesay
Kyra Ceesay has always been an incredible help - incredibly professional, and quick to answer any of my questions, as well as solving a lot of issues.
Andreea · 15 June 2022
Agent replied
Dear Andreea,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotI was more than satisfied by the…
I was more than satisfied by the services provided by Morel. He made the whole process of finding the right property for me look easy. Would recommend his services to anyone looking for a property. 👍
Jeremiah · 16 October 2020
Agent replied
Dear Jeremiah,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMy experience with Alex Neil was great, they were regularly in contact and kept me in the loop at all points.
Jonathan · 11 January 2023
Agent replied
Dear Jonathan,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback and look forward to assisting you with future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotGood work... much appreciated.
With a situation that could have been both damaging and expensive Rabeya has acted quickly that all parties now have access to the information. This was particularly appreciated as we were moving to the end of Friday.
Alan · 31 January 2020
Agent replied
Dear Alan,We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
GoogleHelpful and responsive, managed our process from viewing to offer stage well, after some tricky experiences elsewhere. Would recommend using for any properties listed.
Matthew · 14 August 2022
Agent replied
Dear Matthew,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI cannot recommend Alex Neil Bow highly enough. Buying and selling a property can be a minefield and very stressful, especially when you don't have much experience (like me). However, the experience was made much less stressful thanks to the vast knowledge and exceptional customer service that was provided by the team in Bow.
Sune · 25 October 2022
★★★★★ 5/5
GoogleCalli's service as my estate agent was exceptional! Her expertise, professionalism, and dedication were evident throughout the entire process. She went above and beyond to ensure a smooth and stress-free experience. Highly recommended for anyone seeking a top-notch estate agent!
Kwasi · 9 December 2023
★★★★★ 5/5
GoogleVery happy with the service i recieved. Very professional and straight forward. Bora was exceptional in helping me and would recommend.
Jeremy · 26 October 2019
★★★★★ 5/5
GoogleMaciej did a fantastic job taking photo of my house in E14. Harry did a great job selling my property a week later within 10 viewings. Very pleased !PositiveProfessionalism, Value
NKO · 28 August 2021
Agent replied
Dear Nko Spmu,
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleFantastic assistance and support throughout my property sale from start to finish.
Golshan · 24 August 2023
Agent replied · 26 August 2023
Dear Golshan, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
