Trusted Agent profile · Canary Wharf · Greater London
Verified
★★★★★
667 reviews across 4 platforms
2 Westferry Road, Canary Wharf, Greater London, E14 8JT
Part of Alex Neil Estate Agents, see every office.
Alex Neil Estate Agents's office in Canary Wharf, Greater London, at 2 Westferry Road, is rated 4.4 out of 5 across 667 reviews on four platforms, including 433 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
433
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
22
Reviews on The Trusted Agent
This office
190
Reviews on Trustpilot
This office
Tell us what you need and we'll pass your enquiry to Alex Neil Estate Agents Canary Wharf & Docklands and up to three other top-rated agents near Canary Wharf.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read the review from sellers
I have only met David at this branch but the services provided appears to be very professional, with details of each property I was interested quickly produced ...Read the review from buyers
Used Alexneil in a lettings capacity... Was very happy with whole service from the beginning to the end. Best agent I've ever used and they certainly be getting ...Read all 2 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 7 from tenants
Alex Neil in Canary Wharf & Docklands is your trusted local estate agent for selling and buying properties. We have decades of property experience in Canary Wharf, Docklands, the Isle of Dogs, the Royal Docks, Canning Town, Wapping, Limehouse, Poplar and East London's Bow, Bethnal Green, Mile End, Stratford and Hackney. Home movers have complimented our service standards with high ratings on Google. We have received awards from allAgents and the British Property Awards, and Alex Neil is a member of TPOS.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
5/5
TrustpilotAlex Neil did a great job selling my…
Alex Neil did a great job selling my property in the Cascades tower. Maciej and Hana where very prompt. managed to progress the sale very smoothly. Highly recommended !
Dear Georgia, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleVery quick to find me a flat. it was the very first property i saw with alex neil and Magic & mohammad helped me secure it. process was very easy to follow. Moving in next week!
Dear Martina, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleAlex neil did a fantastic job selling my property in Landmark East tower. Hana and Maciej provided 5 star service, tenant has moved in and is extremely happy !
Dear Chou Cenh. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
4/5
GoogleTwo years ago I was looking for a property, and Anthony, from Alex Neil, was the only agent who didn't bother me with properties that didn't fit my criteria. Within a few days he found one that suited me perfectly!
Dear Erin Jane Thank you for taking your time to add this review. I am pleased you enjoyed your experiences with us and we look forward to many future dealings, kind regards David Hatch, Director
5/5
TrustpilotSpecial Appreciation to Maciej
Very well organised individual, who was straight to the point and easy to work with. Glad that I was able to meet this young man and I was very satisfied with the service.
Dear Jeremy.Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.Best regards,Alex Neil Estate Agents
5/5
GoogleBrilliant customer service from Bora Huseyin,would highly recommend Alex Neil and especially Bora,went above and beyond to sell our house.
1/5
TrustpilotSupposed to move in today but previous…
Supposed to move in today but previous tenant didn't move out!!! They manage the property. Didn't see my money back yet!! I'll see them in courtyes - money back - but property relisted to scam the next client
Dear Lucio, we understand that you have since received email communication from our Operations Director in regards to this matter. She is part of the Alex Neil senior management team and we understand that the funds have been refunded to you. Best regards, Alex Neil Estate Agents
5/5
TrustpilotGrace has always been helpful and on…
Grace has always been helpful and on top of the cases whenever I need her assistance! I would recommend her to everyone and hopefully we will be getting in touch in the future!
Dear Chang Ting,We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotLong term, excellent service.
Alex Neil have managed my two properties for years now and continue to offer a high level of service. Keep me updated on my properties when necessary and always look after my eat interests when issues (such as maintenance) arise.
Dear Sarah,Thank you for adding this review, I am pleased my Property Management department and staff members continue to offer you a high service level and thank you for continuing to use our services, we look forward to many future dealings, kind regards David Hatch, Director
1/5
GoogleRebecca has a attitude problem. Never answers her phone. They are all constantly lying as she is apparently never in. Worst estate agency to rent through. Definitely do not work here or you will be represented like this. Harry takes drugs and constantly is rude to staff and customers. I do not feel comfortable around him. He's unprofessional. Constantly swears.
1/5
GoogleThey did not return keys when contract with the landlord terminated. They then used these keys to trespass and harrass current residents. Are you sure you want to deal with them in any capacity?
Dear Anton Manoylov, Thank you for bringing this matter to our attention, we received your separate email providing more information. We are in the process of investigating the scenario outlined and will respond to you in due course. Best regards, Alex Neil Estate Agents
5/5
TrustpilotMaciej provided me with an amazing…
Maciej provided me with an amazing service. After trying to find a property with other agents. I then came across Alex neil who guided me through the best way to rent.
Dear Mrs Brown. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej and Harry did a great job. I went under offer in under 3 weeks ! Great service provided from everyone working in this company.PositiveResponsiveness, Quality, Value
Dear Tudora, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleGreat working with Maciej Skalski! Very professional!
Dear Stephanie Chiu, Thank you for spending time and detailing your recent experiences with us. We were thrilled to read your comments and hope to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleAmazing experience, booked a valuation within 24h ! Maciej and Harry managed to get me under offer in under a week ! Very happy with the standards of this company
Dear Gloria. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
4/5
TrustpilotRented via this company for the past 3…
Rented via this company for the past 3 years, never had any issues and staff were always friendly and responsive to my property issues. thanks alex neil for a pleasurable experience in london
Dear Rosemary. Thank you so much for your review. We are very pleased to be able to assist you and we look forward to many future dealings. Best regards, Alex Neil Estate Agents
5/5
GoogleThanks to maciej i was able to secure the best possible deal, i found a great investment in the e14 area. it was a pleasure working with the Canary wharf team.
Hello Ion. Thank you for leaving your review for Maciej. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents
5/5
GoogleI've been renting through Alex Neil for the past year and a half. They have always provided a very professional and personalised service tailored to my needs. Very friendly service and kept me informed throughout.
Dear Paulo Fonseca, Thank you for taking your time to add this review, I was please to read your comments and we look forward to many future dealings, Kind regards David Hatch, Director
5/5
GoogleGreat pleasure to work with Tom Ashby, less than 24 hours to agree a deal and I was kept up to date every week with sale progression and completed the purchase in 12 weeks. Highly recommend!!
5/5
TrustpilotGreat Service
Sara from the Surrey Quays branch was great, very helpful, polite and professional. I really liked the way she works, enthusiastic and always response to all queries very quick and with courtesy.
Dear Ethan,Thank you, we are grateful that you've taken time out to leave this positive review about your experience. We look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotSold my house through Alex Neil
Sold my house through Alex NeilExcellent service received from Matteo and Sara who helped with the whole process from valuation to offer and exchange. Would highly recommend them
Dear Ming Yuan Lim.Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
4/5
GoogleMy wife and I have recently bought a property for in Bow. We spoke with Daniel Probyn he's knowledge of the area for both sales and lettings were really helpful in making a quick decision.
Dear James Adechu Thank you for taking your time to add this review. I am pleased you enjoyed your experiences with us and we look forward to many future dealings, kind regards David Hatch, Director
5/5
GoogleGreat time using this agency with the assistance provided by Maciej Skalski. Highly recommend using this agency when it comes to buying properties. Simple and quick with no problems !
Dear Abzh. Thank you for leaving your review. We are pleased that you are happy with the service provided by our Team and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej and Hana did a great job. During the 1st Lockdown i went under offer and i just completed on my dream house in Poplar. Highly recommended.
Dear Dawn, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
7 reviews from tenants, rated 4.1 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold.
Tell us what you need and we'll pass your enquiry to Alex Neil Estate Agents Canary Wharf & Docklands and up to three other top-rated agents near Canary Wharf.
