Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCommitment and Customer Service at its best
I have recently rented a property with the help of Kirstin and Sufaida. They have been saviours for us. Starting from the viewing till the final agreement, they were really helpful and responsiveness to all our queries.
I would highly recommend to connect with them incase of your search for a property.
Deepak · 16 September 2022
Agent replied
Dear Deepak,
We appreciate you taking the time to leave this feedback on your experience dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleVery happy with my purchase, Alex Neil was a tremendous help in securing a smooth transition and chasing solicitors.Thank you Augusta for all the hard work from the beginning till the end!PositiveResponsiveness, Quality, Professionalism, Value
Daniel · 25 October 2022
★★★★★ 5/5
GoogleThank you to Maciej and Harry I found my dream property ! Pleased with everything
Donny · 14 November 2020
Agent replied
Dear Donny.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotMorel has been amazing he helped me and…
Morel has been amazing he helped me and was very good I will recommend hi
Remmel · 19 October 2020
Agent replied
Dear Remmel.Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotPutting Customers First
Joshua Lessore (Property Coordinator) took the trouble to find the most cost effective (and best) solution for a recent problem at the flat they manage for me. Other people might have chosen the easiest for them. Not Alex Neil- they always do the right thing.
Robert · 19 April 2023
Agent replied
Dear Robert, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMy viewing request was dealt with in a quick and efficient manner. Found my flat in a very short period thanks to Augusta’s professionalism and quality of support. Would recommend Alex Neil to everyone!!!
Andreea · 25 October 2022
★★★★★ 5/5
Googlevery good from start to finish.
a particular thanks to Sara and Hanna.
Adhira · 19 February 2021
Agent replied
Dear Adhira,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleTom Ashby was brilliant throughout the entire process, always responding to my queries quickly and efficiently. Very helpful, providing a great service.
Vikram · 25 October 2023
★★★★★ 5/5
TrustpilotMorel has been Incredible his keep me…
Morel has been Incredible his keep me Informed through the whole process. Top guy
Neymar · 18 October 2020
Agent replied
Dear Neymar Junior .
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleRecently sold my flat with the assistance of Alex Neil. Achieved a good offer within two weeks of listing with themselves, after wasting 3 months listing with another agent. They kept the process moving throughout the proceedings. Selling a leasehold flat is complex, however they understand it well and how to mitigate against issues arising. Credit to Calli Archard for overseeing the whole process.
Sundeep · 27 February 2024
★★★★★ 5/5
TrustpilotThanks to Morel for being helpful and…
Thanks to Morel for being helpful and help us find a good property
Rudy · 27 November 2020
Agent replied
Dear Rudy Blake.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleWe recently sold our property through the Canary Wharf branch. We chose them due to the honesty and sincerity provided from Tyler at our initial meeting, and that continued throughout the entire process, which even though turned out to be not as straight forward as we would have hoped, his constant contact, reassurance and hard work made it much easier than other sales we have had without such difficulties.
Tom · 15 January 2014
Agent replied
Dear Tom Jones
Thank you for taking your time to add this review. I am pleased you enjoyed your experiences with us and we look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleHannah and the team we great to work with, will be using again.
Josh · 15 October 2020
Agent replied
Dear Josh,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleCan't recommend enough, Assistant Manager Harry is a good guy to have on your side.
Mark · 14 January 2020
Agent replied
Dear Mark,
Thank you very much for leaving this 5* review of our Canary Wharf office.
We look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotThey are sending me spam letters…
They are sending me spam letters repeatedly and it's just.....creepy!
I live in a block that was actually where you could not buy or sell due to cladding issues, which shows their letters are obvious lies.
The frequency of the letters are just creepy, like an old nasty ex who keeps on messaging!
S · 21 March 2022
Agent replied
Dear S & A,
Thank you for taking time out to leave your comments. We sincerely apologise for any inconvenience these marketing communications may have caused you.
For resolution purposes, please provide your name and address to headoffice@alexneil.com, and we will remove them to prevent future mailings.
We look forward to hearing from you.
Best regards,
Alex Neil
★★★★★ 5/5
GoogleGeorgia and Maciej have been brilliant from start to finish. It was a tricky apartment to sell because of required documents from the lender however they helped me with every obstacle. Couldn't recommend them enough!
Katie · 21 November 2023
Agent replied · 25 November 2023
Dear Katie, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotBrilliant agency. Highly recommend.
The agency was brilliant at dealing with any issues we had first hand. Rabeya in particular was always very helpful, kind and quick to come up with a solution to any problem we had. The checking in process and singing off contracts was really easy as well as tips in setting up our bills.
Jade · 13 January 2022
Agent replied
Dear Jade,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotTo Sara thanks you for your assistance…
To Sara thanks you for your assistance during Covid 19 thanks you for your courage, to be honest Sara am very impressed of your positive attitude and your professional way to spoke to me, if have to give you a not from 0-10. you have my 9/10 I up your nex position is Director. good lock for your future.Jean-david kouaho
Jean-david · 3 November 2020
Agent replied
Dear Jean-David.Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
GoogleCalli has been incredibly helpful and professional throughout my property search. I'm grateful for her hard work!
Nick · 9 December 2023
★★★★★ 5/5
FacebookHighly recommended. Canary Wharf team is super enthusiastic and genuinely happy to help. From the moment I begin my search till the end they were honest in every step and they were also transparent about their fees. I'm sure everyone has different opinion but from my recent experience with Alex Neil I would very much doubt that they would try to scam a client.
Noro · 2 October 2018
Agent replied
Dear Noro. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by our staff. We look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotThey are sending me spam letters…
They are sending me spam letters repeatedly and it's just.....creepy!I live in a block that was actually where you could not buy or sell due to cladding issues, which shows their letters are obvious lies.The frequency of the letters are just creepy, like an old nasty ex who keeps on messaging!
S · 21 March 2022
Agent replied · 24 June 2023
Dear S & A,Thank you for taking time out to leave your comments. We sincerely apologise for any inconvenience these marketing communications may have caused you. For resolution purposes, please provide your name and address to headoffice@alexneil.com, and we will remove them to prevent future mailings.We look forward to hearing from you.Best regards,Alex Neil
★★★★★ 5/5
TrustpilotMorel has been a massive help and also…
Morel has been a massive help and also very patient!
Stephanie · 29 November 2020
Agent replied
Dear Stephanie S Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
GoogleReally appreciate the help that Alex Neil gave me when finding me the perfect property for my needs. Special thanks to Augusta who was very quick and knew exactly what I was after.PositiveResponsiveness, Quality, Professionalism, Value
Oana · 13 January 2022
★★★★★ 5/5
TrustpilotThank you Renata Marinoaia
I would like to leave a great feedback about Renata Marinoaia.Since beginning she was kind and had the keen to assist me with my journey to find a place to live. Unfortunately, we were not able to make a deal at that time, although I will keep her in mind if in the future I will need it.
Renata · 3 November 2020
Agent replied
Dear Renata,Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves.Best regards,Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
