Martin & Co Bury St Edmunds reviews

★★★★★ 5/5

Google

Charlotte and Justine have been brilliant throughout the process of selling our flat. They always had a good understanding of where we were in the process and any queries from us we’re dealt with immediately, a thoroughly professional service. Thanks Mark

Mark · 11 December 2024

★★★★★ 1/5

Google

As young, professional, newcomers to the world of renting, our experience with Oliver nearly put us off trying to find a house altogether. We were left between a rock and a hard place when we asked for a second viewing after being chosen first by the landlord (due to my disability and inability to get to the first viewing with my partner), as Oliver told me that the landlord was unsure of us if we were unsure. Oliver knew the details of my circumstances but left us feeling that if we wanted somewhere to live, we had to pay up - so I paid the £200 holding deposit. As we went through referencing, my partner failed on the grounds of an undisclosed CCJ - something neither of us knew about. I tried tirelessly to work with Oliver to find a way to work with this information and keep the house, but he was more interested in flash side of the job, rather than doing any actual work. I submitted a SAR to find out more information of the supposed judgement and even ask to be referenced alone - but was told I didn’t reach the threshold salary. I then started to research the referencing guidelines for tenants, where I found that I could have been referenced alone as I had a guarantor - something which, again, Oliver knew I had. Eventually, Oliver said the only way to be able to move into the property was to pay a shortfall of £2000 upfront, which just wasn’t feasible. We lost the property and was told I would not get my holding deposit back on the grounds of an undisclosed CCJ, to which I asked how can I do anything with something I don’t know about - Oliver’s predictable response was ‘I don’t know how to answer that’. I still have not had my holding deposit back, despite not being the ones to pull out of the situation - Oliver made that decision for us. Absolutely fuming, will never recommend and have avoided all properties to let by Martin & CO since.

Molly · 27 March 2022

★★★★★ 3/5

Google

We unfortunately never met anyone from the letting agency during our time trying to select this property. This was a for sure reason in this property being second guessed by us prior to choosing. It never seemed to be a priority for them to meet us and make us feel welcome.

Patrick · 10 September 2026

★★★★★ 5/5

Google

Always a pleasure dealing with Justine. You can rely on her to do exactly what she says, in fact she usually goes the extra mile. Very happy to recommend Justine and the team.

Nicola · 21 February 2025

★★★★★ 5/5

Google

During our house search, we were lucky to have Charlotte show us around two properties, both times proving knowledgeable about the area and the properties themselves. Then from offer until completion on our eventual new house, she was great throughout, keeping us up-to-date on any progress and chasing parties when needed to minimise stagnation. We're really grateful for all her hard work, and we're now happily in our new home!

Ryan · 2 July 2025

★★★★★ 5/5

Google

Justine was great - professional but very friendly with it! She helped smooth out some issues through the transaction and kept us updated and informed throughout.

Gary · 11 May 2025

★★★★★ 5/5

Google

We came from a bad situation with a previous agency. Martin and Co was an amazing experience. They were helpful, patient and thorough. They were quick to repair and even explain anything we did not understand. I highly recommend this company for all your housing needs

Sharon · 3 October 2026

★★★★★ 5/5

Google

Martin & Co were knowledgeable of the market, very professional in getting the most out of marketing the property, communicated proactively and took the business of selling my house very seriously.

Rebecca · 10 June 2026

★★★★★ 5/5

Google

Outstanding Service from Martin & Co, 15 Years of Excellence! I have used Martin & Co to help with letting and managing our property for the last 15 years, and they have consistently provided an outstanding service. Their entire team has always been helpful, proactive, and highly professional, ensuring a seamless experience for both landlords and tenants. From the point of move-in and throughout the tenancy, they have been there every step of the way, expertly navigating all sorts of issues, from maintenance concerns to tenancy matters, with efficiency and care. Their dedication and attention to detail truly set them apart. Most recently, Kate handled the renting of our flat to a new tenant, and I was once again impressed by the speed and efficiency of the process, especially considering the challenges of the Christmas period. Her ability to turn everything around so quickly while maintaining excellent communication gave me complete peace of mind. What I appreciate most about Martin & Co is their effective and responsive communication. No matter the situation, I know that any issues at the property will be dealt with swiftly and professionally, making the entire letting and management process completely stress-free. I thoroughly recommend the team at Martin & Co for anything related to selling, renting, or property management, they are truly experts in their field and a company you can trust. Thank you to the entire team for your continued dedication and excellence!

Lucy · 21 February 2025

★★★★★ 5/5

Google

Working with Justine Hoy on a challenging sale was a genuine pleasure. Her expertise and persistence were instrumental in keeping the sale on track, and her clear communication helped everything run smoothly. Complex sales often require strong teamwork between estate agents to succeed, and Justine’s collaborative approach truly made the difference. I’d be more than happy to work with her again in the future!

Martha · 26 August 2025

★★★★★ 5/5

Google

Many thanks to Justine and Charlotte for their guidance and support throughout the process. Always professional and accessible, we cannot recommend them highly enough. Thank you again! Alison and Ron

Ron · 16 March 2025

★★★★★ 5/5

Google

Fantastic service from start to finish - Martin and Co have been excellent, did what they said they would and most important of all, communication was on point. Far too often Estate Agents are given a bad name - well, not Martin and Co. Outstanding.

Dominic · 6 October 2026

★★★★★ 1/5

Google

As young, professional, newcomers to the world of renting, our experience with Oliver nearly put us off trying to find a house altogether. We were left between a rock and a hard place when we asked for a second viewing after being chosen first by the landlord (due to my disability and inability to get to the first viewing with my partner), as Oliver told me that the landlord was unsure of us if we were unsure. Oliver knew the details of my circumstances but left us feeling that if we wanted somewhere to live, we had to pay up - so I paid the £200 holding deposit. As we went through referencing, my partner failed on the grounds of an undisclosed CCJ - something neither of us knew about. I tried tirelessly to work with Oliver to find a way to work with this information and keep the house, but he was more interested in flash side of the job, rather than doing any actual work. I submitted a SAR to find out more information of the supposed judgement and even ask to be referenced alone - but was told I didn’t reach the threshold salary. I then started to research the referencing guidelines for tenants, where I found that I could have been referenced alone as I had a guarantor - something which, again, Oliver knew I had. Eventually, Oliver said the only way to be able to move into the property was to pay a shortfall of £2000 upfront, which just wasn’t feasible. We lost the property and was told I would not get my holding deposit back on the grounds of an undisclosed CCJ, to which I asked how can I do anything with something I don’t know about - Oliver’s predictable response was ‘I don’t know how to answer that’. I still have not had my holding deposit back, despite not being the ones to pull out of the situation - Oliver made that decision for us. Absolutely fuming, will never recommend and have avoided all properties to let by Martin & CO since.

Anon · 27 July 2021

★★★★★ 5/5

Google

Absolutely fantastic people especially Tamara Rowe and Steve Tailor, I was a purchaser, but I don't know what I would have done without their advice and help, they were 5* from beginning to end, much more help to me than my rubbish solicitor! I wouldn't hesitate in recommending them to anybody, they went above and beyond for me and I will always be so grateful for their help.thanks guys you were fantastic.PositiveResponsiveness, Quality, Professionalism

Judy · 3 June 2022

★★★★★ 5/5

Google

I can't sing their praises any higher. Head and shoulders above the rest! I mainly dealt with Harriet who was very personable, attentive, understanding, and an absolute pleasure to deal with - a credit to the company. She actively listened (unlike many of the estate agents in BSE) and found the perfect option based on my requirements. Even with Christmas and New Year going on, Harriet managed to secure it for me in record time by going the extra mile and I can't thank her enough. Also want to say thanks to Ollie who was also very helpful when we spoke, and Tamara for getting the papers sorted at short notice. What a wonderful team ❤PositiveResponsiveness, Quality, Professionalism, Value

Craig · 18 June 2021

★★★★★ 5/5

Google

Great team at martin and co . Listed with them and within 2 weeks we had a buyer sorted. Will use again.shout out to Justine and charlotte. Keeeeeeep selllllling

Howard · 20 March 2025

★★★★★ 5/5

Google

Five stars aren't really enough! Tamara and her team are excellent. We had many challenges with our house sale: a buyer pulling out after 4 months and luckily a successful sale recently. We were dealing with this from abroad and without Tamara I don't think we would have got through the stress. Great support, extensive knowledge and lots of human kindness. Thank you.

Sylvana · 10 June 2023

★★★★★ 5/5

Google

Casey did an expert job helping through the process of moving. The company was very helping with understanding and accommodating my individual situation.

Aidan · 22 July 2026

★★★★★ 5/5

Google

My experience with Justine Hoy was outstanding. She was supportive and informative at every stage of the sale process.

Justine · 28 June 2025

★★★★★ 5/5

Trustpilot

Support for house purchase

Just to let you know that Justine Hoy has been wonderful throughout a very difficult period leading to our house purchase via your Bury St Edmunds branch. She has been a friendly and kind support as well as being practically valuable and a brilliant link between us and the seller. Absolutely fantastic - could not have been better.

Brian · 3 April 2025

★★★★★ 5/5

Google

I WOULD LIKE FOR CASEY UNDERWOOD TO BE RECOGNISED FOR HIS WORK. CASEY WAS EXTREMEKY HELPFKL, CALMING, PROFESSIONAL AND WENT ABOVE AND BEYOND. EVEN TO CALL A WEEK LATER TO ASK IF ALL IS WELL. HE IS A CREDIT TO YOUR AGENCY

Sam · 3 October 2026

★★★★★ 5/5

Google

Matt was very polite and professional and helped us find a beautiful townhouse under our budget. Highly recommend!

Dave · 15 June 2025

★★★★★ 5/5

Google

We’ve sold numerous properties throughout the years and dealt with several local agents and have never been entirely happy, I then came across Justine (Martin &Co whom restored my faith in Estate agents. Justine exceeded my expectations. The assistance, market knowledge and outstanding communication provided throughout the transaction was excellent!! negotiation skills simply superb!!Charlotte took care of post transaction arrangements faultlessly. I truly felt like I was dealing with true professionals. I'm very happy with the service I received here and will highly recommend using this estate agent.

Michelle · 16 November 2024

★★★★★ 5/5

Google

Charlotte Hopwood is diligent and proactive; a great asset to a solid and effective team.

Julian · 19 June 2025