Every review we hold for the Bury St Edmunds office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleShit service. I set up a viewing for them a week in advance, just for me to show up and no one be there. When I call Matt Meyer the Negotiator, he tells me that it was taken today. Yet he sent me a confirmation for viewing this morning. They wasted my time, which I took off work and didn't even have the courtesy to inform me. Also if someone was in the process of letting the apartment then why not inform me for proper expectations. I emailed him this and he just ignores it. So they have no regard for ones time, not even enough to apologize. Instead they try to suggest some other apartment that looks like a motel. Do not do business with these people. They're selfish.
Cristian · 21 October 2025
Agent replied · 24 October 2025
Dear Christian, we are very sorry and disappointed to have let you down on Monday. We strive to maintain our professionalism so when our service falls short of our own expectations, we are forced to review our actions. This is no excuse, but we had terrible problems on Monday with the internet AWS global outage (Amazon Web Services) which affected our online diaries and caused confusion between some of the negotiators. As a result of your complaint, we have reviewed our online diary management and put in new processes to avoid this happening again.
★★★★★ 5/5
TrustpilotGood experience with Martins
Justine came into the process partway through and brought a real boost of energy and professionalism to the sale of our house. She was enthusiastic, proactive, and clearly committed to getting the best result for us.
In the end, the buyer turned out to be someone who had originally viewed the property through a different agent, but Justine handled the situation with total professionalism and integrity. No drama, just a focus on getting the job done well.
We were really impressed with how she managed everything and would thoroughly recommend Justine and Martins to anyone looking for an estate agent in Bury St Edmunds.
Mark · 17 April 2025
★★★★★ 5/5
GoogleI have been using Martin and co for a year now, they are all lovely to speak with and very helpful throughout everything I have needed them for. After having a bad experience with another agency (haart)I felt like I needed to express how helpful this one was. Thanks 👍 …
Connor · 10 June 2026
Agent replied · 10 October 2026
Thank you so much Connor for this 5-STAR REVIEW! We are an experienced professional team and we take such pride on our work so your kind words are appreciated! :)
★★★★★ 5/5
GoogleI found that the team at Bury St Edmunds were very accommodating , sincere and helpful towards me purchasing a property. Good communication to all other parties involved when required and the sale process from fruition to completion was seamless. This was a property I really liked and I always believed and trusted it would happen so thankyou so much Tamara and team. Now the enjoyable part ... unpacking ! Only I can do that. Thanks again and I would certainly recommend this branch of Martin& Co.
Rose · 11 October 2023
Agent replied · 12 October 2023
Rose thank you so much for your 5-Star Review! Personal recommendation is very important to us, we work very hard to ensure your house buying journey is a smooth one, and we are with you all the way! Its very much a team effort and on behalf of the whole team, we wish you the very best in your new home! Tamara, Charlotte, Sal, Matt, Lucy in the sales office and best wishes from the back 'engine room team too!
★★★★★ 5/5
GoogleMartin and Co made buying our first home a really easy process. Staff at Martin and Co couldn’t do enough for us. They helped chase our solicitors, kept us updated regularly and answered all our questions and as first time buyers we had many!
Anna · 22 July 2026
Agent replied · 22 August 2026
Thank you Anna for your 5-STAR REVIEW! We work as a team and were very happy to be part of your home ownership journey! Best wishes from all at Martin & Co x
★★★★★ 5/5
GoogleCharlotte Hopwood was the estate agent dealing with the property I was purchasing and she was amazing, so incredibly on the ball with chasing both my solicitors and the seller's solicitors to make sure everything was moving ahead smoothly.
She was absolutely lovely throughout with friendly communication keeping me up to date with goings ons, and so thorough with her approach that honestly I was able to be quite hands off through the whole process which let me focus on the documentation and planning for the move.
Will def go through Charlotte if selling or buying another property if possible 👍
Tom · 27 March 2025
★★★★★ 5/5
GoogleCharlotte at Martin & Co Bury St Edmunds has consistently demonstrated excellent communication and professionalism. She keeps clients fully informed, responds promptly to queries, and handles every interaction with care and attention to detail. Her approachable manner, reliability, and commitment to delivering a high standard of service make her a real asset to Martin & Co and a deserving candidate for staff recognition.
Alexio · 22 February 2026
Agent replied · 10 October 2026
Thank you Alexio for your 5-STAR REVIEW! Charlotte has excellent communication skills, which is a rareity today! Her attention to detail is her secret weapon and we are so pleased to have her recognised by others!
★★★★★ 5/5
GoogleWe bought a house through this company and the process took 11 weeks from offer to completion.
Charlotte supported us throughout the entire journey, and she was fantastic.
From first point of contact to collecting the keys, she was always available to speak to.
Nothing was ever to much trouble, and she kept us updated every step of the way.
We would highly recommend using Martin & Co to buy or sell a property - straightforward, efficient, and with excellent communication throughout.
Elissia · 25 August 2025
Agent replied · 9 October 2025
Thank you Elissia for your 5-STAR REVIEW! It is good to know that the process can be swift and smooth when you are in the capable hands of Charlotte! She is very detailed in her approach and this certainly aided your purchase! best wishes in your new home from Charlotte and the sales team x
★★★★★ 5/5
GoogleJustine arrived on time, removed her shoes (!) and spent time discussing my needs before viewing the entire house. Justine was thorough, professional and knowledgeable about the current market and I was totally satisfied with her visit.
Roberta · 19 June 2025
Agent replied · 26 June 2025
Thank you Roberta for your 5-STAR REVIEW! With 30+ years Estate Agency experience, Justine's knowledge and feedback is based on facts, market comparables and having sold thousands of properties in the local area! As an expert, she also knows all the potential pitfalls and is happy to guide her clients through the journey ahead- with or without shoes! Best wishes and thank you for your feedback, from Justine and the Martin & Co Sales family :)
★★★★★ 5/5
GoogleThe tenancy was up on our rental so the natural choice was Martin & Co. Ellie was brilliant in finding the perfect USAF tenant. Her skill and tenacity in arranging all the necessary inspections/certifications etc has resulted in just one fallow day between let’s! Recommend highly to any landlord looking for great service and high quality tenants.
Nikki · 24 September 2024
Agent replied · 27 September 2024
Thank you so much for taking the time to give Ellie a 5-STAR REVIEW! With years of experience in the local property industry, Ellie is proactive and works smartly and effectively for her clients, minimising any void periods for landlords without compromising, and ensuring that only the most suitable tenants are put forward to achieve the right match for everyone! We look forward to being of continued service to you in the future! from Ellie and the whole Sales and Lettings team at Martin & Co
★★★★★ 5/5
GoogleMatt went above and beyond to make sure I got the place that was right for me. Very friendly staff that have a great response time. Liz also was very helpful and responsive with all the paperwork that was needed.
Megan · 20 April 2025
Agent replied · 21 April 2025
Thank you Megan for taking the time to give a 5-STAR REVIEW! Both Matt and Liz are really pleased to read your kind words! They work very hard to ensure you have the best experience possible with Martin & Co, many thanks and good luck in your new home :)
★★★★★ 5/5
GoogleThe most important aspects when working with a letting agent is their ability to effectively communicate with the landlord and to match the correct tenant with your house. Ellie (Eleanor) succeeded in both of these areas effortlessly, and so we couldn't be happier with the new family living in our home. Thank you Ellie.
Matthew · 24 September 2024
Agent replied · 28 September 2024
Matthew thank you so much for you 5-STAR REVIEW! Ellie was so pleased to read your kind words online, it is just so rewarding to receive recognition for her hard work and she really does love what she does! On behalf of Ellie and the whole team at Martin & Co, we look forward to welcoming your new tenants and continuing to offer you a first class managed service
★★★★★ 5/5
GoogleSuch a great estate agent. Justine Hoy is amazing.
M · 26 September 2026
★★★★★ 5/5
GoogleWe are thrilled to have found Martin & Co when looking for a house to let. Matt helped our family find a place that met all our needs all while we were still living overseas. We are grateful for the work he did to make sure everything was ready for our move in date. Thank you Matt and Martin & Co
Ashley · 19 July 2025
★★★★★ 5/5
GoogleMartin & Co have given us a first class service marketing & selling our property and have supported us throughout the journey. They have been a vital link between us & the other properties & solicitors in the chain, enabling a successful sale. We would particularly like to thank Justine Hoy for her excellent selling & communication skills.
Lynda · 17 August 2025
★★★★★ 5/5
GoogleFrom the first viewing to moving in, a stress free and a fully professional experience. A special thank you to Matt but a pleasure dealing with all members of the Martin & Co team. I would not hesitate in recommending them to friends and family.
Terry · 17 December 2024
Agent replied · 21 December 2024
Terry thank you so much for taking the time to post this 5-STAR REVIEW! Matt in particular will be really pleased to receive your feedback, he works very hard to provide a professional service and takes his work very seriously. Our whole team at Martin & Co, including our full time property management angels will continue to look after you during your tenancy. with our very best wishes, from all at Martin & Co!
★★★★★ 5/5
GoogleAlthough we have decided to wait to sell our house at the moment ,we were very impressed with our visit from Justine to value the house for us. We found her very ,professional, friendly and helpful with many years experience. When we do decide to sell we will definitely be contacting Justine again and would recommend Martin & Co.
Denise · 20 December 2025
Agent replied · 21 December 2025
Thank you Denise for taking the time to post a 5-STAR REVIEW! Justine gives straight forward honest advice, based upon her years of industry experience in the local area. We look forward to helping you sell when the time is right!
★★★★★ 1/5
GoogleAs young, professional, newcomers to the world of renting, our experience with Oliver nearly put us off trying to find a house altogether.
We were left between a rock and a hard place when we asked for a second viewing after being chosen first by the landlord (due to my disability and inability to get to the first viewing with my partner), as Oliver told me that the landlord was unsure of us if we were unsure. Oliver knew the details of my circumstances but left us feeling that if we wanted somewhere to live, we had to pay up - so I paid the £200 holding deposit.
As we went through referencing, my partner failed on the grounds of an undisclosed CCJ - something neither of us knew about.
I tried tirelessly to work with Oliver to find a way to work with this information and keep the house, but he was more interested in flash side of the job, rather than doing any actual work. I submitted a SAR to find out more information of the supposed judgement and even ask to be referenced alone - but was told I didn’t reach the threshold salary.
I then started to research the referencing guidelines for tenants, where I found that I could have been referenced alone as I had a guarantor - something which, again, Oliver knew I had.
Eventually, Oliver said the only way to be able to move into the property was to pay a shortfall of £2000 upfront, which just wasn’t feasible.
We lost the property and was told I would not get my holding deposit back on the grounds of an undisclosed CCJ, to which I asked how can I do anything with something I don’t know about - Oliver’s predictable response was ‘I don’t know how to answer that’.
I still have not had my holding deposit back, despite not being the ones to pull out of the situation - Oliver made that decision for us.
Absolutely fuming, will never recommend and have avoided all properties to let by Martin & CO since.NegativeQuality
Molly · 1 July 2022
Agent replied
Dear Anon,
Thank you for taking the time to give feedback, I am sorry to hear that your experience fell short of what we would expect as we pride ourselves on our professionalism. If you would like to discuss the details of your application further, please contact me at the office so that I can can deal with your issues personally, with our best wishes, Tamara Rowe (Director), and the Martin & Co team.
★★★★★ 5/5
GoogleJustine was very friendly and helpful. She answered all my questions with honesty and was extremely knowledgeable of the market. I wouldn't hesitate to use her again.
Claire · 24 June 2025
Agent replied · 5 July 2025
Thank you Claire for your 5-STAR REVIEW! Justine was so pleased to receive your positive feedback. Her 30+ years experience means that she really does know everything there is to know about estate agency! This means she also knows the pitfalls and can anticipate them before they occur, smoothing the journey for our buyers and sellers! Best of luck from Justine and the whole team :)
★★★★★ 5/5
GoogleMartin & Co marketed and sold a property for me in the last month or so. They were GREAT !
Attention to detail and very efficient
Charlotte was fantastic and kept in touch with me throughout the process. A credit to the firm
Would always use these guys, excellent !
Peter · 10 August 2024
Agent replied · 17 August 2024
Thank you Peter for your 5-STAR REVIEW! Charlotte has a very professional approach, attention to detail and we agree she is a real asset to our team. Best wishes from all at Martin & Co
★★★★★ 5/5
GoogleMy experience with Martin & Co thus far has been perfect.
I brought a house through them, now I am going to rent a house with them.
Justine, who has been looking after me is very professional with a great sense of humour.
Gary · 15 April 2026
Agent replied · 10 October 2026
Thank you Gary for your 5-STAR REVIEW! Justine is a true professional and we are pleased you could see how much fun she is to work with!
★★★★★ 5/5
GoogleHad a wonderful experience working with Martin & Co. Matt was very helpful and flexible to accommodate my busy schedule and assist me with the moving process. Will be recommending them to friends and family!
Ethan · 6 March 2025
Agent replied · 7 March 2025
Thank you Ethan for this 5-STAR REVIEW! Matt works very hard to accommodate peoples needs as he understands how important it is to be flexible when arranging appointments. His great communication skills means he also has a natural ability to put people and property together! With very best wishes from Matt and all at Martin & Co :)
★★★★★ 5/5
GoogleWe recently moved to our new place with Martin and Co. Matt was absolutely brilliant. Clear about the details, very friendly and helpful. We really do appreciate how approachable and professional the whole process has been.
Madhu · 21 February 2025
Agent replied · 24 February 2025
Thank you Madhu for your 5-STAR REVIEW! Matthew said it was a pleasure to help find you a new home in Bury St Edmunds. We pride ourselves on our professional, yet friendly service and really appreciated your positive feedback! Best wishes from Matt and all the Martin & Co team
★★★★★ 5/5
GoogleMartin & Co was an excellent company to work with. Charlotte Hopwood was our agent. Her communication was open, clear and prompt. Her kindness and understanding were superb. They would be our first choice for anything relating to renting or purchasing a home. We recommend them highly.
Christopher · 14 September 2024
Agent replied · 25 September 2024
Thank you Christopher for taking the time to give Charlotte this 5-STAR REVIEW! Charlotte takes such pride in everything she does and is exceptional in her communicative skills, property knowledge and ability to put people at ease. Charlotte has a natural capacity to understand the needs of the person she is dealing with, whether that is a seller, buyer, landlord or tenant. With very best wishes from Charlotte and the whole Martin & Co family :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
