Every review we hold for the Bury St Edmunds office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCannot fault the service from Martin & Co. From the outset, approaching them looking to rent privately in difficult personal circumstances they could not have been more understanding and helpful. I rented an older property that did have a lot of issues throughout the tenancy but I cannot fault Martin & Co's response, everything was dealt with quickly and efficiently with no chasing from me. It is pretty rare that you encounter a business like this where they are truly providing an excellent service in all circumstances. Wholeheartedly recommend them.
Jo · 9 July 2021
Agent replied
Jo thank you! we appreciate you taking to time to give us such a positive and honest feedback! Sending you every good wish for the future, Linda and the Martin & Co Team!
★★★★★ 5/5
GoogleWe were lucky enough to meet Justine recently who valued our house. She was friendly and professional and gave us great advice. Lovely to feel supported and listened to.
Wendy · 25 March 2025
Agent replied · 27 March 2025
Thank you Wendy for taking the time to give a 5-STAR REVIEW! Justine has a wealth of estate agency experience and always gives honest straight forward advice, which is what we find most people actually want! best wishes from Justine and the team :)
★★★★★ 5/5
GoogleFrom the moment I first spoke to Tamara in the office about becoming a landlord she has been amazing. Her professionalism and care have been excellent.
It wasn't an easy time to be letting but she perceivered and managed to secure me a tenant working against the odds.
I can't thank her enough for what she has done and I would recommend her to anyone.
Thanks again.PositiveQuality, Professionalism
Carla · 18 June 2020
★★★★★ 1/5
GoogleI cannot believe how poor Martin and Co Bury St Edmunds are. I understand during Covid things are slower and staff are stretched however every other estate agent I have dealt with through the pandemic have been working without any change in service. Me and my partner are currently about to complete our sale and become chain free and are keen as mustard to buy a new property and I requested details for 2 different properties through right move, called 4 times twice leaving messages and then twice leaving my details with someone supposed to 'call me back when they have time' to arrange viewings and 3 weeks later and numerous emails to them (without a single reply) I’ve had no contact.
Both properties we were interested in on rightmove are marked SSTC (3 weeks later from our initial contact) which is disappointing for us as it would have been nice to at least see the properties but equally not the end of the world as there will be others out there for us to buy.
However if you are thinking of selling your house through them, don’t. Bear in mind our position, which they are well aware of from calls and emails, and this is how they treat potential buyers. They won’t come back to us to arrange a viewing on your property. You could be missing out on offers if they're marketing it.
Extremely disappointed.NegativeResponsiveness, Quality, Professionalism
Dan · 31 May 2021
Agent replied · 30 May 2024
Dear Mr McGuinness - we are sorry to learn that you had such a negative experience recently when contacting our office, where our level of service has fallen short, we aim to improve and learn through our mistakes. Thank you for bringing it to our attention, we will certainly take the necessary steps to avoid a similar incident occurring - please accept our apologies
★★★★★ 5/5
GoogleExcellent service once again from Martin & Co. We always go back to them when our rental property becomes vacant.
Matt has once again been a great help to us he's kept us up to date after viewings and is always very professional. The whole process has gone through very smoothly.
Carol · 10 July 2025
★★★★★ 1/5
GoogleI cannot believe how poor Martin and Co Bury St Edmunds are. I understand during Covid things are slower and staff are stretched however every other estate agent I have dealt with through the pandemic have been working without any change in service. Me and my partner are currently about to complete our sale and become chain free and are keen as mustard to buy a new property and I requested details for 2 different properties through right move, called 4 times twice leaving messages and then twice leaving my details with someone supposed to 'call me back when they have time' to arrange viewings and 3 weeks later and numerous emails to them (without a single reply) I’ve had no contact. Both properties we were interested in on rightmove are marked SSTC (3 weeks later from our initial contact) which is disappointing for us as it would have been nice to at least see the properties but equally not the end of the world as there will be others out there for us to buy. However if you are thinking of selling your house through them, don’t. Bear in mind our position, which they are well aware of from calls and emails, and this is how they treat potential buyers. They won’t come back to us to arrange a viewing on your property. You could be missing out on offers if they're marketing it. Extremely disappointed.
Dan · 27 March 2021
Agent replied
Dear Mr McGuinness - we are sorry to learn that you had such a negative experience recently when contacting our office, where our level of service has fallen short, we aim to improve and learn through our mistakes. Thank you for bringing it to our attention, we will certainly take the necessary steps to avoid a similar incident occurring - please accept our apologies
★★★★★ 5/5
GoogleExcellent service and a swift sale. Justine and her colleagues gave us positive pricing information and professional guidance through the marketing process. Justine and her colleagues kept us fully informed and provided regular updates on the progress of the sale. We would recommend the Martin & Co team
Paul · 30 July 2025
★★★★★ 4/5
GoogleWe got the best agent in my area, using Martins & co then Tamara was a dream come through.
Thank you.
Rosemary · 4 October 2022
Agent replied
Thank you so much Rosemary for taking the time to give us such a great review. We pride ourselves on our professionalism so it was a pleasure to help you as we love what we do! Good luck and thank you, all our good wishes, Tamara, Charlotte, Matt, Fern, Sara and the whole Martin & Co team!
★★★★★ 5/5
GoogleMartin & Co are great to work with. Everyone is professional and concerns are dealt with swiftly. I couldn’t ask for better service.
Nancy · 8 May 2025
Agent replied · 15 May 2025
Thank you Nancy for your 5-STAR REVIEW! we work as a team and our goal is to assist you and ensure your experience is the best possible, glad to have been your agent of choice!
★★★★★ 1/5
GoogleI cannot believe how poor Martin and Co Bury St Edmunds are. I understand during Covid things are slower and staff are stretched however every other estate agent I have dealt with through the pandemic have been working without any change in service. Me and my partner are currently about to complete our sale and become chain free and are keen as mustard to buy a new property and I requested details for 2 different properties through right move, called 4 times twice leaving messages and then twice leaving my details with someone supposed to 'call me back when they have time' to arrange viewings and 3 weeks later and numerous emails to them (without a single reply) I’ve had no contact.
Both properties we were interested in on rightmove are marked SSTC (3 weeks later from our initial contact) which is disappointing for us as it would have been nice to at least see the properties but equally not the end of the world as there will be others out there for us to buy.
However if you are thinking of selling your house through them, don’t. Bear in mind our position, which they are well aware of from calls and emails, and this is how they treat potential buyers. They won’t come back to us to arrange a viewing on your property. You could be missing out on offers if they're marketing it.
Extremely disappointed.NegativeResponsiveness, Quality, Professionalism
M · 23 December 2020
Agent replied · 22 December 2024
Dear Mr McGuinness - we are sorry to learn that you had such a negative experience recently when contacting our office, where our level of service has fallen short, we aim to improve and learn through our mistakes. Thank you for bringing it to our attention, we will certainly take the necessary steps to avoid a similar incident occurring - please accept our apologies
★★★★★ 4/5
GoogleWe got the best agent in my area, using Martins & co then Tamara was a dream come through. Thank you.
Rosemary · 28 September 2022
Agent replied
Thank you so much Rosemary for taking the time to give us such a great review. We pride ourselves on our professionalism so it was a pleasure to help you as we love what we do! Good luck and thank you, all our good wishes, Tamara, Charlotte, Matt, Fern, Sara and the whole Martin & Co team!
★★★★★ 5/5
GoogleMatt and the rest of the Martin and Co team have been incredibly professional and helpful. His communication is always timely, makes me feel like a priority and made the transition into the area easy.
Preston · 6 November 2024
Agent replied · 10 November 2024
Thank you Preston for your 5-STAR REVIEW! Matt works hard to ensure his communication is clear and his professionalism is to be commended - he will certainly appreciate your recognition of this. Matt was very happy to help find you a new home and make the process as smooth as possible for you ! Best wishes from Matt and the lettings team at Martin & Co
★★★★★ 5/5
GoogleGreat experience with Tamara and the team. Effortless from viewing all the way through to signing paperwork. Wouldn't hesitate to work with them again and recommend them highly!
Nick · 27 March 2021
Agent replied
Thanks for taking the time to leave such a great review Aileen, I know Scott was really pleased to get such a quick result for you!
★★★★★ 5/5
Google5 star service. Prompt response and friendly service
Simon · 16 September 2025
Agent replied · 17 September 2025
Thank you Simon for your 5-STAR REVIEW! We were pleased to be able to help and appreciate your positive feedback! From all at Martin & Co
★★★★★ 5/5
GoogleJustine and Charlotte at Martin & Co have been extremely helpful and proactive when dealing with the sale of my flat in Bury St Edmunds.
Sarah · 27 February 2025
Agent replied · 5 March 2025
Thank you Sarah for your 5-STAR REVIEW! Justine and Charlotte love what they do and this is evident when they receive such positive feedback! They are professional at all times, and understand the importance of good communication, they work as a very close knit team which is essential when dealing with property sales, thank you and best wishes from all the team at Martin & Co :)
★★★★★ 5/5
GoogleMartin & CO was awesome will helping my husband and I find a rental property - we are new to the UK, and they were patient, kind, and assisted us in all needs leading up to the move in day. They have been excellent in communication even after move in - highly recommend! Thank you Martin & CO!
Christie · 3 June 2023
Agent replied · 1 July 2023
Thank you Christie for the 5-Star Review! Its a real team effort here to ensure the process is as smooth and pain free as we can make it for you! enjoy your new home and your stay in the UK
★★★★★ 5/5
GoogleWe have just completed on our bungalow and I have to say how great and professional Eleanor was with helping us and nothing was too much trouble. Perry & Teresa
Perry · 27 March 2020
Agent replied
Hi Samantha, thank you for you feedback. I'm sorry that you feel the communication was poor, we work hard to keep everyone up to date as much as possible and I'm aware that both Katie and Charlotte had extensive discussions with you. I'm sorry that on this occasion your offers were rejected and wish you luck in finding your next home.
★★★★★ 5/5
GoogleMatt from Martin&Co Bury St. Edmunds did a great job as our letting agent! He was very knowledgeable, and he and his team made the letting process much easier. Highly recommend!
Thomas · 13 November 2024
Agent replied · 13 November 2024
Thank you Thomas for taking the time to give this 5-STAR REVIEW! Matt is a very experienced member of the team and was very pleased to help you and your family find a new home in the UK! Having local knowledge, together with a very attentive approach, helps to smooth the process which we know can be quite stressful at times! With our very best wishes, from Matt and all at Martin & Co
★★★★★ 5/5
GoogleWe had the best experience selling with Tamara from Martin & Co. and we are extremely happy with the price achieved for my grandfather's house. Tamara was fully supportive and understanding throughout, keeping us updated on any progress and working directly with our solicitor to get the sale completed quickly. We would definitely recommend selling with Martin & Co. to anyone! Thank you Tamara!
Rachel · 31 October 2018
★★★★★ 5/5
GoogleTamara and Elenor was fantastic to deal with.we have got our first proper home now and we couldn’t have done it without them thank you so much. Nic& dan
Daniel · 27 March 2020
Agent replied
Hi, I'm sorry but we don't recognise your name and are aren't aware of any complaint of viewings being missed, I think you may have left your review on the wrong agents page? If you could get in touch we'd be very keen to resolve this for you.
★★★★★ 5/5
GoogleWe had the best experience selling with Tamara from Martin & Co. and we are extremely happy with the price achieved for my grandfather's house. Tamara was fully supportive and understanding throughout, keeping us updated on any progress and working directly with our solicitor to get the sale completed quickly. We would definitely recommend selling with Martin & Co. to anyone! Thank you Tamara!
Rachel · 2 July 2018
★★★★★ 5/5
GoogleIt was a pleasure to deal with Martin and Co, Sara and Matthew were very helpful throughout the renting process.
Shivacharan · 14 January 2022
Agent replied
Thank you so much for taking the time to give such positive feedback, it was a pleasure to help you both find a new home, with best wishes from Sara, Matthew, and all of us at Martin & Co!
★★★★★ 5/5
GoogleCharlotte and Justine have made the house buying experience so positive and easy. They are attentive, pro-active and excellent at keeping us up to date. We couldn’t recommend them enough :)
Jasmine · 18 October 2024
Agent replied · 21 October 2024
Wow Jasmine thank you so much for this 5-STAR REVIEW! It was a pleasure to be able to help and both Justine and Charlotte really appreciate your positive feedback. With very best wishes from the Sales Team :)
★★★★★ 5/5
GoogleDuring our move Tamara was brilliant! She took the stress out of moving completely, even with the current lock down situation we are in. She arranged everything promptly making the whole experience so smooth and was always on hand to answer all of our questions. Highly recommend Tamara and Martin & Co!PositiveResponsiveness, Quality, Professionalism, Value
Adeel · 18 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
