Trusted Agent profile · Bromley
★★★★★
307 reviews across 2 platforms
The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE
Alan de Maid's office in Bromley, at The Old Municipal Buildings, is rated 4.6 out of 5 across 307 reviews on two platforms, including 297 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Alan de Maid won in 2026.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleThank you Bee for being extremely professional and helpful. Helped us find a nice property very quick. Definetily recommend it !!
Clayton, congratulations on your new home and thank you for your great 5* review and recommendation. Best wishes, Tracey.
5/5
GoogleGreat service - Franck was great to work with and an excellent sales person.
Thanks Ben for the great 5* review.
5/5
GoogleFranck at ADM has been exceptional at helping us find and buy our first home. Very professional, personable, helpful and always providing immediate responses to any question or concerns we had. Despite these unprecedented times and some unexpected difficulties faced as a result, Franck has made the process as smooth and stress free as possible. Thank you for the excellent service.PositiveResponsiveness, Professionalism
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRobin was very informative throughout the process and provided regular updates. Would recommend.
5/5
GoogleHave raised the bar on what to expect as a landlord. Focus on filtering candidates to avoid (as much as possible) future problems was both refreshing and, in my experience, highly effective. In addition, the rent that I achieved was higher than that proposed by other estate agents in Bromley. Can't praise Oliver and team enough.
5/5
GoogleA pleasure to deal with and very professional yet friendly throughout the transaction. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review Samantha! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful throughout our house purchase, particularly Kerry Dexter. Would definitely recommend.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleI have been lied and taken advantage from Alan De Maid Bromley. Lies about my evidence of payment and left us down even after bank references. Also lied right in my face and robbed of our holding deposit. I have never had such a bad experience and wish nobody finds themselves in my position. Looks like taking advantage of tenants is their best job.
Hi Sofia, I am sorry to read that you feel this way. So that we can look further into any concerns you may still be experiencing, please contact us via review@countrywide.co.uk. Kind regards, Scott
1/5
GoogleVery quick and efficient to move me in, but failed to mention the property was unsecured, had no gas supply (which once turned on after a week had a £505 debt on it), a useless landlord that doesn't reply to you even in emergencies, and is infested with rats! My advice do not rent with Alan de Maid and stay away from any properties on Homesdale road.
Dear Mr Bradley, We are sorry to hear that there were problems after your move. We endeavour to ensure that all moves into properties go as smoothly as possible whilst ensuring all legislative and offer requirements are met. The landlord for this property manages the property themselves and I understand that he has now addressed the problems. I hope the tenancy will be smooth and enjoyable from now on.
5/5
GoogleWhat a pleasure to deal with Ravina at Alan De Maid. Always prompt with replies and viewings and has made the process so easy. 6 stars wasn't an option annoyingly. James Witt
Many thanks for your fantastic 5* review James. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently rented a property through Alan De Maid, they are very professional, punctual and guided me through the whole process with a great amount of patience. Definitely would recommend their expertise anything property related. :)
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCommunication with the agents was easy and they were very patient and helpful when setting up the tenancy agreement.
Many thanks for your outstanding 5* review and your generous comments Sean-Kee. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have gone through Alan de Maid to find a rental property. The team were brilliant and incredibly helpful answering any questions we had, communication were excellent, I highly recommend it for excellent service.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleRavina helped me with the purchase of my house. I can’t fault the service she gave us. She went above and beyond and made the process as painless as it can be. Easily the best estate agent I have dealt with.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lettings team at ADM helped my with a recent move and I was really impressed with their professionalism throughout the process. From the initial meeting through to starting my tenancy the team were proactive; helping me to find me a suitable property within my budget and making all of the paperwork as painless as possible. I will use ADM in the future.
Thank you Adam for your 5* review and kind comments. All the best, Mike.
5/5
GoogleI have been dealing with Annabelle Bennett and she has been amazing from the start. Always helpful and keeps me up to date with what’s going on. She has a calming attitude and is lovely to deal with and has made a stressful time an absolute joy!! A total superstar.
5/5
GoogleSuch an easy and quick process with Alan de Maid from purchasing the property and letting it out straight away. I did not need to do a thing, they covered everything.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSophie is a great Property manager, always helpful and fast in replying!:)
Thank you Eleonora for great 5* review. Kind regards, Lucy
5/5
GoogleDear Sophie, Yes we are very reassured that your control of the property management is well organised and efficient. Yes we are also happy to have the wall cracks and tiling repaired as you describe. Thank you for the work you have already got in hand and we are pleased to have you managing our property. Kind regards Robert Dennis
Thank you Rob for your kind review, I will ensure your comments are passed on to Sophie. Best wishes, Mark
5/5
GoogleAs a first-time letter, I am happy to say that this was a very smooth and quick process! Abbey and Tanya have both been very helpful and have provided a lot of information during the application/signing.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have peace of mind that my properties are in safe hands with Alan De Maid looking after them and would have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an absolutely great experience with ADM. A very kind lady called Bee showed me around the property. She was very informative, answered all of my questions and extremely friendly and professional. I am very happy that I decided to go with Alan De Maid!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleQuick response from the estate agent Ravina in following up all the pending legal work with the buyer solicitor and the seller solicitor. The service was professional and efficient and I can highly recommend her.
Thank you for your terrific recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleRavina managed my sale, she did an excellent job, she did not let my buyer reduce and we felt.very protected and wouldn’t hesitate to recommend or use her again
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alan de Maid's Bromley office has 307 reviews across two platforms: 297 on Google, 10 on Trustpilot (across the whole business).
Alan de Maid Bromley is rated 4.6 out of 5 across all 307 reviews, and 4.7 out of 5 on Google from 297 reviews.
Yes. In The Trusted Agent 2026 awards: Alan de Maid, Bromley won Gold; Alan de Maid, Beckenham won Gold; Alan de Maid, Chislehurst won Trusted Agent; Alan de Maid, Orpington won Trusted Agent.
Alan de Maid Bromley, The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE.
