Trusted Agent profile · Bromley
★★★★★
307 reviews across 2 platforms
The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE
Alan de Maid's office in Bromley, at The Old Municipal Buildings, is rated 4.6 out of 5 across 307 reviews on two platforms, including 297 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Alan de Maid won in 2026.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleRavina and Ralph in Bromley from Alain de Maid both did an excellent job. Thank you for all your help!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBee Cemal was lovely. She even drove us from one place to another as we did not have a car. Communication was great during the process of moving in also.
5/5
GoogleAmazing, professional and really helpful team. Being a fist time buyer, they helped a lot to get trough the whole procedure.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleOnce again Alan De Maid do not let themselves down. I have now successfully rented out my second property through this Bromley branch. I had James come out to my property within an hour of my calling the office. He was very professional, personable and an absolute pleasure to speak too. He spent an hour in my property going through everything with me making sure that I understood everything and I was happy. Not many agents bring there own DSLR camera and take time and consideration with the pictures for the web. My property was rented within 3 days for a higher rent then first discussed! I could not be happier as a landlord and I would never dream of taking my service anywhere else. Thank you!
1/5
GoogleHorrible experience buying through this agency. Felt stalked with constant calls at the workplace and unbelievable pressure (especially when we were not the ones with the onward chain slowing the process down). I will never us this agency to handle selling or buying property ever again.
I was very disappointed to read your review as our clients and customers come back to us time and time again because of the excellent service we provide at Alan de Maid. We offer a personal, customer focused service at Alan de Maid and are surprised to read a review from someone we do not have a record of. As the Branch Manager I take pride in the level of service my team and I provide and would like the opportunity to discuss the issues you say you experienced whilst purchasing through us. Please do call me on 020 8261 7071.
5/5
GoogleGreat service from all at Alan de Maid Bromley. The team managed to go above and beyond for us to get a sale through within 6 weeks. Thank you to all the team in Bromley and would highly recommend selling via the team.
Thank you Joseph for your glowing 5* review! I will of course make sure your kind words are forwarded to the whole Alan de Maid team. Best wishes, Scott
1/5
TrustpilotLack of Serivces
We had a property marketed with for the duration of 16 weeks, not a single viewing even though they advised on the guide price, and there only correspondence is sending Rightmove Market Trend on our property.
5/5
GoogleVery helpful and professional! Would recommend!
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
1/5
GoogleI think letting a property with bathrooms that don't work and with windows that do not close or lock is discusting. Then to be told by Oliver that properties do not need to be secure, I would strongly advise to use a different letting agent.
Thank you for bringing this to our attention. As you know we are currently in talks with you about the situation. We look forward to speaking to you soon so we can help to resolve your problem
5/5
GoogleFranck worked very hard regularly contacting the whole chain to get our purchase through during lockdown. Was great to be in our new home with a garden not locked up in our old flat!
It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations
5/5
GoogleVery good service as agents. Professional and easy to deal with. Quick to resolve issues and Sophie Griffin has always been on top of any problem that has come to light during my tenancy. I would highly recommend.
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
GoogleAlan de Maid were extremely efficient from our first contact with them. They explained the letting process clearly and found the perfect tenants (we hope!) in double-quick time, with the outcome being a completely hassle-free let. A very professional service.
Thank you Lois for the fantastic 5* review. As always, we are glad to hear excellent reviews about the service we provide to our customers. I will pass your comments on to everyone involved at the Alan de Maid branch. Best wishes, Lucy.
5/5
GoogleI recently sold a property through ADM's Bromley Branch. Franck's advice and help was absolutely excellent and the whole transaction was handled very professionally and successfully. My very grateful thanks.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review! Best wishes, Scott @ Customer Relations.
5/5
TrustpilotRecently bought a property through Alan…
Recently bought a property through Alan de Maid (Locksbottom). Team were friendly and helpful. Kept me up to date with the purchase. Went above and beyond, would highly recommend them.
5/5
GoogleGreat service provided by Oliver, Bee and Tanya throughout the tenancy process. Swift, polite, professional and knowledgeable. As a Landlord I highly recommend ADM.
Thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBEE is so helpful in all the process. Thanks to her team as well ALAN DE MAID. very happy now after moving in new home and such a nice property in excellent location. Thanks once again.
Many thanks for your wonderful 5* review and recommendation. I hope you are settling into your new property. Best wishes, Tracey.
5/5
GoogleVery friendly and professional team. Me and my wife are especially grateful to Bee Cemal as she always was I'm touch and quickly helped with all the questions we had. Will definitely recommend to my friends
Thank you Oleg for your wonderful 5* review and recommendation of our team at Alan de Maid. Kind regards, Scott
1/5
TrustpilotVery poor
Where do I start. Over valued. Poor comms very poor viewing literally this is the kitchen this is the bathroom.
5/5
GoogleIncredibly professional service, personable and very thorough. The team were always available to answer our questions and tried to make everything as smooth as possible for us.PositiveResponsiveness, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleWe received great service from Aurienne during the purchase of the property, and she was a great help in ensuring the purchase completed successfully, pushing the solicitors as necessary and reassuring the vendors when things appeared slow.
Thank you Carol for your wonderful 5* review of Aurienne and the team at Alan de Maid. It is great to read that the team were able to provide you with all the help and support you required to achieve your purchase while keeping all parties informed. Kind regards, Scott.
5/5
GoogleChanging tenants was handled efficiently and quickly by ADM with all of my queries being answered. I have found the staff to be proactive and reliable in both property management and sales.
Hi Valerie, thank you for your comments and 5* review. Kind regards, Mike.
5/5
GoogleWould highly recommend, very professional and supportive from start to finish.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLovely agency, they were super helpful and supported us throughout the renting and referencing process. The team are very friendly and professional. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleWeekly updates during selling process. Team are all up to date with sale of property viewings, feedback, solicitor & survey. Return calls promptlyPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alan de Maid's Bromley office has 307 reviews across two platforms: 297 on Google, 10 on Trustpilot (across the whole business).
Alan de Maid Bromley is rated 4.6 out of 5 across all 307 reviews, and 4.7 out of 5 on Google from 297 reviews.
Yes. In The Trusted Agent 2026 awards: Alan de Maid, Bromley won Gold; Alan de Maid, Beckenham won Gold; Alan de Maid, Chislehurst won Trusted Agent; Alan de Maid, Orpington won Trusted Agent.
Alan de Maid Bromley, The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE.
