Trusted Agent profile
★★★★★
307 reviews across 2 platforms
The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE
Alan de Maid's Bromley office at The Old Municipal Buildings is rated 4.6 out of 5 across 307 reviews on two platforms, including 297 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Alan de Maid won in 2026.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
1/5
GoogleNot a good Agent. They are one sided when it comes to vacating house. They have given lot of idea to landlord to take the full advance of Tenant's money. No Honestly.
Peppin, I am sorry to read that your experience has not met your expectations. Countrywide take all feedback seriously and I would ask that you email full details to review@countrywide.co.uk where the Customer Relations Team will investigate and respond to you. Kind regards, Mark
4/5
GoogleAlan de Maid, Bromley found 2 buyers for my flat sale at the asking price extremely quickly in December 2018. Petrena pushed it through at the end. Happy Days.
Thank you for your Kind review of our local team. Best wishes, Scott
4/5
GoogleVery helpful, efficient and easy to work with.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Aurienne. Helped every step of the way where possible and ensured that it went smoothly. If you’re purchasing a property through Aurienne you’re in safe hands, highly recommended!
Thank you Joe for your wonderful 5* review of the great service you received from Aurienne and our dedicated Alan de Maid team in Bromley. It is great to read that you were helped at every step of the way. Best wishes, Emma.
1/5
GoogleUNPROFESSIONAL. DISAPPOINTING. LAZY!
Hello Arabella! We have contacted our local team about your concerns, however, they were unable to find any record of you being a client of the local team. Please do contact us via review@countrywide.co.uk with further details of your experience and how you are a client of our local team. Kind regards, Scott @ Customer Care
5/5
GoogleThe whole process buying our first time home was excellent. Franck, our agent, was always there to help and his recommendations were fantastic.PositiveProfessionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleThese useless agents at Alan De Maid in Bromley never bothers to call back. AVOID them!
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleIt was a pleasure to work with professionals from Alan De Maid Bromley office especially with Bee Camel so kind and responsible Lady . Thanks to all ones again for everything.
Thank you for your lovely review! We are so glad we could help. Kind regards
5/5
GoogleNatasha from the Bromley office was amazing and saw me through the entire process. Very pleased with her warmth and patience in helping me get the right property
Thank you Nelly for your glowing 5* review of our team at Alan de Maid. Best wishes, Scott.
5/5
GoogleAlan de Maid letting team have been really helpful and efficient- the new property manager has done a good job in getting things done on the property,
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
GoogleAs first-time renters, both Bee & Tanya gave us peace of mind with all aspects of our tenancy. Professional, personal service. No hassle. No problems. Highly recommended.
Thank you Samuel for your kind 5* review of our local Alan de Maid team. It is always great to read such positive reviews and recommendations from our clients. Kind regards, Mark
5/5
GoogleGreat, professional and responsive service from Alan de Maid. I recently bought a flat and they were brilliant!
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
1/5
GoogleCompany are not reliable and are not supportive to their customers. They rip people off at any chance and lie all the way through.
I am sorry to read that you feel this way. So that we can look further into any concerns you may still be experiencing, please contact us via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleThe whole process was very quick! Nothing was too much trouble for Katie, she sent me regular emails and had lengthy phone calls with me to make sure I knew what was happening when I rented through Alan de Maid. Whenever i called in, everyone in the office was helpful and friendly. I would recommend to friends and family
5/5
GoogleExcellent service, our estate agent Bee helped us all the way through the process of letting. Highly recommend Alan de Maid.
Thank you for the marvellous 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Bee and everyone involved in our Alan de Maid branch. Many thanks, Lucy.
5/5
GoogleExcellent, professional service from Kerry. Clear communication, responsive and courteous.
Thanks for the glowing 5* review Christopher - much appreciated! Best wishes, Graham in Customer Relations
5/5
GoogleI've just bought a property through Alan d Maid and found Franck very professional and helpful.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleGood service from Bee Cemal, have good experience with Alan de Maid, will continue to use their service.
Thanks Korina for the great review, i am glad we were able to help. Kind Regards, Sarah
5/5
GoogleExcellent service from Bee from the outset. Matched me with the perfect property for my family. Thanks a Million Bee
Thank you for the wonderful 5 star review Darren. We hope you enjoy your new home. With many thanks and warm regards.
1/5
GoogleTrust once lost is a high mountain to climb to regain
Hi Felix, I am sorry if this has been your experience. Please contact us via review@countrywide.co.uk, should you wish to provide us with more details or discuss further. Kind regards, Scott
5/5
GoogleGreat service and assistance from Bee Cemal in getting us into our new home. Thanks.
Thank you for the amazing review Cameron. I will ensure Bee is given the great feedback. We hope you are enjoying your new home. Many Thanks.
5/5
GoogleConsistently great service.
Thank you for your 5* review!
5/5
GoogleBest agency I've ever used.
Many thanks for the excellent 5* review. Best wishes, Lucy
5/5
GoogleFast to communicate and professional
Thanks Valentin for the 5 star review. Great to learn that the Alan de Maid team in Bromley were able to effectively communicate with you in a professional manner. Best wishes. Kind Regards, Sarah
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alan de Maid's Bromley office has 307 reviews across two platforms: 297 on Google, 10 on Trustpilot (across the whole business).
Alan de Maid Bromley is rated 4.6 out of 5 across all 307 reviews, and 4.7 out of 5 on Google from 297 reviews.
Yes. In The Trusted Agent 2026 awards: Alan de Maid, Bromley won Gold; Alan de Maid, Beckenham won Gold; Alan de Maid, Chislehurst won Trusted Agent; Alan de Maid, Orpington won Trusted Agent.
Alan de Maid Bromley, The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE.
