Trusted Agent profile · Bromley

Alan de Maid Bromley reviews

★★★★★ Excellent

345 reviews across 2 platforms

The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE

Part of Alan de Maid, see every office.

Alan de Maid's office in Bromley, at The Old Municipal Buildings, is rated 4.6 out of 5 across 345 reviews on two platforms, including 334 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Alan de Maid won in 2026.

Google logo

4.7 / 5

334

Reviews on Google

This office

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bromley office, from every platform, shown as written. First names only.

5/5

Google

A massive thank you to Ravina and Andrea. Fantastic customer service throughout. The comms was always brilliant and I always got a call after I emailed which was appreciated. It made our property sale a smooth process. Highly recommended.

Philip · 16 September 2023

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We used Alan de Maid in Bromley to sell our property. Teresa, Petrena and Kerry were all fantastic throughout the whole process. We really appreciated how hard the whole team worked, right from the valuation to the property details and photographs, really showcasing our house, to all the viewings, and there were lots, and then keeping everything on track right through to Completion.

Daniel · 13 June 2020

Agent replied · 12 June 2024

Thank you Daniel for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott

5/5

Google

I had a really bad experience with KFH before ADM took on my house sale. They did a great job. Ravina was our main agent and she did an excellent job. She was very thorough and personable. Couldn’t recommend her highly enough.

LENA · 13 June 2023

Agent replied · 12 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

We would like to extend our thanks to Alan De Maid team for helping us to find this property. Special thanks to Ravina Fermah for her dedication and promptness. She has been incredible throughout our purchase of this property. Dr Dita

Spondita · 13 June 2023

Agent replied · 12 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Well, I just wanted to say, how nice, amazing and friendly is this team. Above all efficient, even when we had problems with registration with three energy providers, they helped us quickly amid a lot of stress during the moving time. I truly highly recommend the services of Alan the Maid. We are so thankful to have their support to have our new lovely home.

Amanda · 2 October 2024

Agent replied · 23 October 2024

Many thanks Amanda for taking the time to leave us your fantastic 5* review! We're thrilled to hear that our team could assist you efficiently during your move and help with the energy provider issues. Wishing you all the best in your lovely new home. Best regards, Lucy, Customer Relations Team

5/5

Google

I recently went with Alan De Maid to buy a Flat! From day one there services were brilliant. They did great customer service, made sure I had the right address to the property and also knew where to park when I viewed the flat! In the process of completing to buy the property, they recommended the solicitors called Lewis Nedas Law. They were brilliant from the start as well. Always emailing or phoning me to get certain information or clarification as well. Daniel

Dan · 15 December 2023

Agent replied · 12 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Ravina and the team helped me sell my house for what was probably in record time and record amount of viewings. She supported and advised me every step of the way with sound advice. Can't recommend enough. Thanks

Juan · 13 June 2023

Agent replied · 12 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

Incapable of managing their properties. Caused disruption, damage, and nuisance. Would rate 0 stars if I could. Edit : I had hoped there would be some form of communication or repair work done so that I could alter my review. Unfortunately, Alan De Maid Bromley Branch has a lack of adequate maintenance and a poor housing society system. Myself, my landlord and letting agent have repeatedly emailed and called to sort out a reoccuring leak and a broken window. Their tenant angrily smashed glass out of the top floor window onto the neighbours roof below. This is a safety concern, which has been ignored. Also, allowing tenants to be messy and dirty in the front of the property, not caring for bin area attracting pests, attracts antisocial behaviour such as drug takers stopping by the rubbish to take their drugs. (DISGUSTING!) Also, this has been luring rubbish tippers of the public who pass by and decide to chuck their rubbish on top. So far, I stand by my review as Alan De Maid seems incapable of properly screening potential tenants and maintaining good quality standards. Should this be resolved, then I will update this review and trustpilot.

A · 15 November 2023

Agent replied · 12 June 2024

Hello! We have contacted our local team about your concerns, however, they were unable to find any record of you being a client of the local team. Please do contact us via review@countrywide.co.uk with further details of your experience and how you are a client of our local team. Kind regards, Scott @ Customer Care

5/5

Google

Having just exchanged on my first property, I cannot thank Petrena at Alan De Maid Bromley enough for seeing us through the whole process. She has been on call around the clock, offering advice and guidance every step of the way. Thank you and we can’t wait to move in!PositiveResponsiveness, Professionalism

Nikkigummer · 28 August 2021

Agent replied · 12 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Ravina was fab! We really appreciated her personal touch. Despite many set backs she worked really hard to get our sale through! Thank you!!!

Susie · 13 February 2024

Agent replied · 12 June 2024

Many thanks Susie for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I am happy with the services provided. The property is suitable for my family. Especially Bee is so good. Made every thing really quick and helped to solve many issues. She is brilliant. Also I would like to mention Tanya who too helped me. Great job guys.I will definitely recommend Alan De Maid to my friends.

Hency · 14 June 2019

Agent replied · 12 June 2024

Many thanks for your 5* review and recommendation. Great to read that Bee, Tanya and the team provided you with a professional and effective service. Best wishes in your new home, Tracey.

5/5

Google

Both Samantha and Tanya were amazing in helping me secure this property , quickly and smoothly. Consumate professionals , a stress free move at a busy time ( just after Christmas ) Thankyou for helping me find my dream property . Would 100 % recommend . Thank you ladiesPositiveProfessionalism

CLAIRE · 17 June 2021

Agent replied · 16 June 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Amazing service from Ryan from Alan de Maid. Thanks for the help during a long and tiring process. I appreciate the work!

Steve · 27 November 2025

Agent replied · 27 December 2025

Thank you for your kind words! We are thrilled that Ryan from Alan de Maid provided you with amazing service and made your process easier. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Needed to sell a rental property from distance and was extremely impressed by the engagement and support from Alan De Maid. Munsoor started the process and was extremely understanding of my circumstances, flexible with his time and made the initial part of the process extremely easy. He then handed over (seamlessly) to Ravina who really went the extra mile, helping me navigate the world of solicitors and engaging with them once the process was started. She then guided me through every step of the way clearly explaining and helping to press the right people at the right time. Extremely good service taking a lot of the stress and pressure away from what is usually an extremely challenging process. Very much appreciated. Thank you!

Stuart · 13 June 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Typically I try and stay away from Estate Agencies as pretty much all of my experiences have been very bad and frustrating due to lack of knowledge of the property, experience in the field, maturity or just pure incompetency when it comes to making the process smooth BUT after dealing with Bee Cemal who is the Senior Lettings Negotiator at this business. I can safely say my hope has been restored. She went above and beyond and ensure we had a chance to view our ideal property, was clear. polite and professional. She was clearly looking out for our best interest which is what its all about! Brilliant asset to have in the business and would highly recommend to anyone who is looking for a simple, slick and fair process when it comes to finding your new home. Keep it up!

Olls · 13 June 2023

Agent replied · 12 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Thank you for your recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

If you are looking to buy your dream home, this will be the right place for you. I had Ravina looking after my purchase and I could not thank her enough for her being dynamic and always on top of all the relevant documentation. She is a trustworthy and reliable person, does her job with passion and helped us in all the steps. She is really a person you can count on. Arranged more than one viewing for the property we have chosen and always clear explaining the whole process. If you are looking for the best, she is the right person! Highly recommend her!!!

Dora · 13 June 2023

Agent replied · 12 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Highly recommend Alan de Maid Bromley. Teresa and Kerry were brilliant throughout and pulled out all the stops when our sale fell through to get things back on track. They are professional, friendly and kept us well informed the whole way through.

Catherine · 13 June 2022

Agent replied · 12 June 2024

Thanks for the lovely 5* review ! Teresa and Kerry really appreciate your kind words! Graham, Customer Relations

5/5

Google

As a conveyancer I have had a number of clients buying/selling through Ravina and her team. I have always found her to be extremely helpful and professional. I would thoroughly recommend.

Jack · 13 June 2023

Agent replied · 12 June 2024

Thank you Jack for your kind words and 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Andrea and Ravina were extremely helpful, professional and efficient when taking us through the buying and selling process and keeping us informed along the way. Many thanks!

Alastair · 16 September 2023

Agent replied · 12 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I am a landlord and my property was being managed by Alan de Maid. I would like to note their quick and professional service and friendly disposition. All my questions were dealt with quickly and professionally. I would like to thank Oliver Painter and Sophie Griffin for their help and professionalism.

Yo · 13 June 2020

Agent replied · 12 June 2024

Thank you for your brilliant 5* review! It is great to see that you have experienced a wonderful service from our local team. Kind regards, Scott

1/5

Trustpilot

Don’t be fooled

The agent came in with what sounded like a really good robust approach about how families are moving to our area and they have a database with all their other agencies around the country. In the 16 weeks we were on the market with them we had a sum total of 3 viewings. The photographer refused to show me the photos taken. They were awful, so much so that it looked like the carpeting was raw concrete. The brochure had inaccurate information, was full of spelling mistakes and poor English. I demanded an edit. Between getting the photographer and brochure right it wasted three weeks. We constantly had to chase on information about viewings and feedback. The agent was late for all 3 appointments while the viewers were on time. No apology or calling ahead. Don’t be fooled by the marketing jargon and being told that their agents are proactive and motivated. It’s all lies.

Hayles · 19 January 2025

5/5

Google

Recently sold and brought a property using Alan De Maid. Great service from start to finish, especially from Ravina whose great knowledge of the local area with tips to help us get the most from our new property. Their expertise helped us get through a tricky sale whilst being kept in the loop made us feel more at ease. Would 100% reccomend them to others selling throughout the Bromley area and will use them again in the future.

Remi · 13 June 2023

Agent replied · 12 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Very nice and professional team.

Boyang · 2 April 2026

Agent replied · 11 October 2026

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Recently purchased a property through Alan De Maid. Ravina and the team were very helpful throughout the process, keeping me up to date and helping progress the purchase quickly.

David · 13 June 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

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Questions about Alan de Maid Bromley

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards: Alan de Maid, Bromley won Gold; Alan de Maid, Beckenham won Gold; Alan de Maid, Chislehurst won Trusted Agent; Alan de Maid, Orpington won Trusted Agent.

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