Trusted Agent profile · Bromley
★★★★★
308 reviews across 2 platforms
The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE
Alan de Maid's office in Bromley, at The Old Municipal Buildings, is rated 4.6 out of 5 across 308 reviews on two platforms, including 297 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Alan de Maid won in 2026.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
TrustpilotAfter nearly choosing an Estate Agent i…
After nearly choosing an Estate Agent i had some concerns. I had seen 5 of the best Estate Agents,but was told i had missed Alan De Maid. So Mansoor called and answered all of my concerns in a professional and honest manner. This is a Probate sale but handled so well by them. The photographer/ EPC representative was also professional and polite and produced a photo package that surprised me. Only have to sell it now! Lol
5/5
GoogleA fantastic experience with Alan de Maid. Franck has been an absolute star in the overall buying process for newbies like us. Despite living abroad at the time of the purchase, and the COVID pandemic, Franck and team really went the extra mile to provide us an excellent service and communication. I cannot thank them enough to help us purchase our dream home!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleFantastic experience! The Aurienne and the rest of the staff at Alan de maid Bromley where really pleasant and thoroughly they acted as great representing during the process of purchasing our first property. I would absolutely highly recommend their service to first time buyers. Also a big Thank you to Petrena for going above and beyond with assisting with my engagement surprise this made the day even extra special.
Thank you for your fantastice 5* review! Congratulations on your first house purchase and engagement. Exciting times. I'm delighted the team at Alan de Maid made the purchase process go well for you and that Petrena, went above and beyond in helping with your engagement! Hope you are settling into your new home. Best wishes, Tracey.
5/5
GoogleI was very happy with the service when Petrena sold my house within 3 weeks of going on the market with Alan de Maid Bromley branch. Petrena Brown went the extra mile with the sale, she exceeded all expectations! A very competent, helpful and professional estate agent, I would not hesitate to recommend her services to friends and family should the occasion arise in the future.
Thank you Victoria for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
GooglePerfect experience as a tenant moving into a new property, from start to finish the whole team has been very professional, and extremely helpful & supportive during the move. Big thanks to Tanya J, Abbey K, Bee C & everyone else involved. Would highly recommend!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommend Alan De Maid. Just exchanged on the sale of my Grandmothers house and Ravina was our agent, she was professional, full of energy and so helpful during the whole process. Thank you Ravina!!
Thank you Jenny for your excellent recommendation and 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. I look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe can't praise Alan de Maid enough. Excellent service from first viewing to completion. Rebecca Corbett, Teresa Hiscoke and everyone at the Bromley branch were on top of everything throughout, providing a professional and friendly service that made the whole process easy and as stress free as possible. Communication from Rebecca and Teresa was excellent. Thanks for helping us find our perfect first home! Andrew and Allison
Thank you for the fantastic 5 star review. The Alan de Maid team in Bromley are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire process. It's great to see that you were able to benefit from their excellent service and have found a perfect first home for you. Best wishes from us all. Kind Regards, Sarah
1/5
TrustpilotI called and messaged the locksbottom…
I called and messaged the locksbottom branch of Alan De Maid all day and they never answered the phone or replied to my messages on 6th July 2026, you would think they wanted to sell properties wouldn't you?
5/5
GoogleBoth Maria and Robin have been amazing during the purchase of my new home. They've both gone over and above in answering any questions, and helping me with planning the renovation ideas for when I finally get the keys. My constant ask of 'can you please help me measure this please' has always been met with warmth and enthusiasm and it's just making the whole experience more exciting, rather than daunting. Thanks guys!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleA massive thank you to Ravina and Andrea. Fantastic customer service throughout. The comms was always brilliant and I always got a call after I emailed which was appreciated. It made our property sale a smooth process. Highly recommended.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Kerry Dexter at Alan De Maid who was a brilliant Estate Agent from start to finish. She was very professional and friendly, and went out of her way to arrange extra house viewings for us and ask the seller any questions we had. We would highly recommend working with her to anyone! Harriet and JordanPositiveProfessionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have had an excellent experience from the Alan de Maid team at Bromley. Petrena was fantastic when it came to the sale of our flat. She was very professional, responsive and ensured everything went smoothly. I would also like to thank Franck and Teresa for all their efforts. Great team and wonderful overall experience!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and kind words. Kind regards Lucy, Customer Relations
5/5
GoogleWe used Alan de Maid in Bromley to sell our property. Teresa, Petrena and Kerry were all fantastic throughout the whole process. We really appreciated how hard the whole team worked, right from the valuation to the property details and photographs, really showcasing our house, to all the viewings, and there were lots, and then keeping everything on track right through to Completion.
Thank you Daniel for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
GoogleI had a really bad experience with KFH before ADM took on my house sale. They did a great job. Ravina was our main agent and she did an excellent job. She was very thorough and personable. Couldn’t recommend her highly enough.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe would like to extend our thanks to Alan De Maid team for helping us to find this property. Special thanks to Ravina Fermah for her dedication and promptness. She has been incredible throughout our purchase of this property. Dr Dita
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWell, I just wanted to say, how nice, amazing and friendly is this team. Above all efficient, even when we had problems with registration with three energy providers, they helped us quickly amid a lot of stress during the moving time. I truly highly recommend the services of Alan the Maid. We are so thankful to have their support to have our new lovely home.
Many thanks Amanda for taking the time to leave us your fantastic 5* review! We're thrilled to hear that our team could assist you efficiently during your move and help with the energy provider issues. Wishing you all the best in your lovely new home. Best regards, Lucy, Customer Relations Team
5/5
GoogleI recently went with Alan De Maid to buy a Flat! From day one there services were brilliant. They did great customer service, made sure I had the right address to the property and also knew where to park when I viewed the flat! In the process of completing to buy the property, they recommended the solicitors called Lewis Nedas Law. They were brilliant from the start as well. Always emailing or phoning me to get certain information or clarification as well. Daniel
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRavina and the team helped me sell my house for what was probably in record time and record amount of viewings. She supported and advised me every step of the way with sound advice. Can't recommend enough. Thanks
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleIncapable of managing their properties. Caused disruption, damage, and nuisance. Would rate 0 stars if I could. Edit : I had hoped there would be some form of communication or repair work done so that I could alter my review. Unfortunately, Alan De Maid Bromley Branch has a lack of adequate maintenance and a poor housing society system. Myself, my landlord and letting agent have repeatedly emailed and called to sort out a reoccuring leak and a broken window. Their tenant angrily smashed glass out of the top floor window onto the neighbours roof below. This is a safety concern, which has been ignored. Also, allowing tenants to be messy and dirty in the front of the property, not caring for bin area attracting pests, attracts antisocial behaviour such as drug takers stopping by the rubbish to take their drugs. (DISGUSTING!) Also, this has been luring rubbish tippers of the public who pass by and decide to chuck their rubbish on top. So far, I stand by my review as Alan De Maid seems incapable of properly screening potential tenants and maintaining good quality standards. Should this be resolved, then I will update this review and trustpilot.
Hello! We have contacted our local team about your concerns, however, they were unable to find any record of you being a client of the local team. Please do contact us via review@countrywide.co.uk with further details of your experience and how you are a client of our local team. Kind regards, Scott @ Customer Care
5/5
GoogleHaving just exchanged on my first property, I cannot thank Petrena at Alan De Maid Bromley enough for seeing us through the whole process. She has been on call around the clock, offering advice and guidance every step of the way. Thank you and we can’t wait to move in!PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe bought a property through the Bromley Branch. Ryan kindly took us on two tours of the place before we decided to go ahead with the purchase. He was really communicative and friendly throughout the whole process, making everything run smoothly.
5/5
GoogleRavina was fab! We really appreciated her personal touch. Despite many set backs she worked really hard to get our sale through! Thank you!!!
Many thanks Susie for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am happy with the services provided. The property is suitable for my family. Especially Bee is so good. Made every thing really quick and helped to solve many issues. She is brilliant. Also I would like to mention Tanya who too helped me. Great job guys.I will definitely recommend Alan De Maid to my friends.
Many thanks for your 5* review and recommendation. Great to read that Bee, Tanya and the team provided you with a professional and effective service. Best wishes in your new home, Tracey.
5/5
GoogleBoth Samantha and Tanya were amazing in helping me secure this property , quickly and smoothly. Consumate professionals , a stress free move at a busy time ( just after Christmas ) Thankyou for helping me find my dream property . Would 100 % recommend . Thank you ladiesPositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Alan de Maid, Bromley won Gold; Alan de Maid, Beckenham won Gold; Alan de Maid, Chislehurst won Trusted Agent; Alan de Maid, Orpington won Trusted Agent.
