Trusted Agent profile · Bromley

Alan de Maid Bromley reviews

★★★★★ Excellent

308 reviews across 2 platforms

The Old Municipal Buildings, 19 East Street, Bromley, BR1 1QE

Alan de Maid's office in Bromley, at The Old Municipal Buildings, is rated 4.6 out of 5 across 308 reviews on two platforms, including 297 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Alan de Maid won in 2026.

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4.7 / 5

297

Reviews on Google

This office

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11

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bromley office, from every platform, shown as written. First names only.

5/5

Google

So pleased we went with Alan de Maid for the sale of our property. It became a rather complex process and Annabelle was a star throughout. Always contactable and calm, especially when things got stressful. Everyone we were in contact with at Alan de Maid were professional and helpful. Highly recommend their services.

Lianne · 29 July 2025

5/5

Google

We were very happy with the service provided by Alan de Maid, Bromley. Our house came under offer within a few days of marketing. Munsoor, Ravina and the rest of the team were all very professional, friendly and kept us informed throughout the process. Munsoor was very reassuring given the current climate. We would highly recommend the team at ADM Bromley. Sakthy and Antoinette Pillai

Sakthy · 13 June 2023

Agent replied · 12 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you so much to Ravina Fermah and the rest of the team for selling my leasehold flat in Bromley. From first offer to completion was an impressive 3 months - made all the more impressive with the complexity of cladding and service charge issues to deal with. Ravina was especially knowledgable about the difficulties involved - especially my particular building. Thank you so much!

Daniel · 13 June 2023

Agent replied · 12 June 2024

Thank you Daniel for your kind words and 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

We had a pleasure buying through Alan de Maid in Bromley. It was not an easy ale as we had to sell our house (through another agency) and had a bit of a chain with some inexperienced buyers as well as unresponsive solicitors. Thanks to Teresa Hiscoke we were able to get to the finish line! She not only helped us to ensure her client stays with us but also pushed the whole chain through. She went beyond what anyone would expect from their agent. The level of professionalism and personal support we received from Alan De Maid was beyond we would expect from any agent! She worked as hard for her seller as for us, the buyer. It was our 3 house purchase and I would say Teresa and her team stood out for us and I would recommend.PositiveResponsiveness, Quality, Professionalism, Value

Ewa · 28 August 2021

Agent replied · 12 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I got booked in to visit a house I'd seen on rightmove and Franck recommended another viewing. Turned out to be our dream house! We had a difficult sale of our home (with another agent) but through it all Franck and the team kept in contact and checked in regularly and were warm and friendly and reassuring and we moved in March. Brilliant service and a great team. Thank you - Heather & Jason

Heather · 13 June 2022

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

The service was 10/10 for me. Ndidi made everything easy for me, by getting us the perfect home we needed. The support from Bee was exceptional and guided us through everything made sure she left us with her our home. Great service. I highly recommend

Nyasha · 28 July 2024

Agent replied · 27 August 2024

Many thanks for your marvellous 5* review and recommendation Nyasha. Best wishes, Lucy, Customer Relations.

5/5

Google

As first time buyers we were of course apprehensive, throw in trying to find your first home during a global pandemic and things become even more heightened but how lucky we were to find our dream first home via ADM Bromley! From meeting Teresa at the first viewing (who was friendly, informative and a great first point of contact) to every dealing we have had with Franck - we cannot fault ADM at all. The reviews below don't lie - Franck is the utmost professional, friendly, caring, approachable and has been a dream to deal with. Every e-mail/phonecall was answered and dealt with in a timely manner, nothing was too much trouble. He has been instrumental is this process flowing as quickly and as smoothly as it has. So thank you to all at ADM Bromley for making one of life's most stressful tasks an absolute breeze! You have made us so happy!PositiveResponsiveness, Quality, Professionalism, Value

Lauren · 13 June 2021

Agent replied · 12 June 2024

Thank you for your superb 5* review, kind words and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We can’t recommend the staff at Alan de Maid Bromley (ADM) highly enough... We have used ADM on two occasions now, initially to buy our first property and more recently to sell the house when we were ready for our next move! Their fees / charges are very competitive and after we had the property valued there was no further pressure to list our property with ADM. We dealt with Teresa, Petrena and Franck all of which were fantastic. Franck was our primary agent. He was always very friendly, easily contactable and always provided regular updates. Franck guided us through every stage of the process which was really helpful. We would use ADM again in a heartbeat.PositiveResponsiveness, Professionalism, Value

Stewart · 13 June 2021

Agent replied · 12 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We sold our house through Alan de Maid this month and were so impressed. The valuation they gave us was exactly in the right bracket and we got an offer within a week! Petrena was so organised, kept us up to date, really understood the property and was able to answer questions from the buyers. She also worked with our solicitor to keep the sale on track. Honestly she was brilliant, we didn’t have any stress at all - thank you!

Felicity · 13 June 2021

Agent replied · 12 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

We had an excellent experience with Alan de Maid. We found the service from the whole team and particularly our agent Kerry to be nothing but professional, communicative and high-quality. A particular shout out to Kerry for her proactive response when our sale fell through twice, getting new viewings lined up so quickly and helping us get our sale through with only a short delay, which was amazing. I would highly recommend this branch to anyone looking to sell.

Clare · 13 June 2021

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.

5/5

Google

Ravina is outstanding. My neighbour sold their property (same as mine) in 2 months and she found a buyer within a week for mine. Her work rate is incredible but importantly she is available and propmptly gives feedback. Very knowleageable and goes the extra mile to get the job done. I will certainly only ever use her in the Bromley area.

Nas · 13 June 2023

Agent replied · 12 June 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

I have just sold my flat with Alan De Maid. The estate agent Ravina helped complete a complicated transaction where the buyers wanted to rent the place first and the sale included splitting the freehold. All went well and the transaction was completed smoothly even with all the complications. The service was professional and efficient and I can highly recommend them.

Tariq · 13 June 2023

Agent replied · 12 June 2024

HI Tariq, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.

5/5

Google

Maria was simply incredible ! Handled and completely managed my expectations throughout ! Was not left disappointed even slightly ! She was amazing ! Thank you for helping me with my amazing new home :) !

TheOdonz · 16 October 2024

Agent replied · 23 October 2024

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations

5/5

Google

The sales team at ADM were simply outstanding. After many months of trying to sell I turned to ADM and they got me two offers in two weeks. I was based in Australia which could have made the process really tricky however the team at ADM made it so so easy, with regular updates, great advice and customer service going that extra mile with helping me being so far away. Probably the best customer service I have seen in years, extremely proactive in finding buyers not just waiting for buyers, doing what they say they will and communicating when they say they will - I can’t recommend Teresa, Petrena and the team highly enough. Thanks guys!

The · 13 June 2020

Agent replied · 12 June 2024

Thank you Steve for your great and detailed 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott

5/5

Google

Alan de Maid, Bromley has just sold my property. The service from beginning to end was outstanding, the whole team are super efficient and professional. There were a few hiccups in the chain at various times but Kerry kept the whole chain informed and up to date helping to progress the sale Selling and buying a property is super stressful but my husband and myself were confident we were in the best hands and have no hesitation in recommending them.

LYNN · 13 June 2020

Agent replied · 12 June 2024

Thank you Lynn for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you recommendation. Best wishes, Lucy

5/5

Google

Exceptional service and an incredibly friendly team. After having such an horrendous experience with Purple Bricks, I opted for a local agent and met with a few. As soon as Petrena Brown visited me, I was so impressed with her professionalism, empathy and honesty that I signed there and then. I was not disappointed as Petrena is probably the best representation of what a great Estate Agent should be and a great asset to Alan de Maid. I was always kept updated and there was always an active dialogue; I never had to chase. Petrena and Alan de Maid represent integrity and honesty and tried to do the best for me to get my house sold. The house has now sold and it has been smooth running. The biggest mistake I did was choosing Purple Bricks, thinking it was the cheaper option. Petrena and the team worked hard for me and quite frankly deserve the commission. Very impressed!

Deborah · 13 June 2020

Agent replied · 12 June 2024

Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott

5/5

Google

Ravina Fermah at ADM provided an excellent service in selling a property for me. Ravina’s energy, focus and warm communication kept all parties connected and maintained momentum towards completion. Property transactions can be a long journey and having an agent who doesn’t lose interest is essential. Thanks Ravina!

G · 13 February 2024

Agent replied · 12 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We have dealt with a lot of real estates agents but none like Franck and his colleagues at Alan De Maid, Bromley. Franck went above and beyond and ensured that the property was closed on time. He was always in constant communication with us and very responsive. If not for Franck, we might not have had the property on time. Thanks for everything that you have done. Cheers!

Shilpa · 13 June 2022

Agent replied · 12 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Excellent service from a brilliant team. In particular Franck was exceptional- he was standby during the whole process, answering queries swiftly and doing everything possible to help me expedite the process in order to meet my deadlines and work around my busy job. Teresa was also excellent in responding when my agent was not around. Would recommend Alan de Maid Bromley to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Amira · 28 August 2022

Agent replied · 12 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

The start of the tenancy was all fine and everything run smoothly. . However I moved out a month ago (4 days early ) and still have not received the rent for those 4 days that is owed to them despite the landlord promptly paying it. I had to even sort out my deposit return directly with the landlord as the property manager was inefficient and did not deal with mine or the landlords enquires. Such a shame as the office staff Natasha and Shayna at the start of the tenancy provided such a great service and it has been spoilt by delays and lies by others at the end. BE VERY WEARY Thank you Mike I will email you all the details as your colleagues have now ignored me for 2 days and I still have not received my rent refund.

D · 14 June 2019

Agent replied · 12 June 2024

Thank you Emma for taking the time to leave us your feedback and I would like to assure you that your feedback will be passed on to the Regional Manager. However, if you wish to discuss your concerns further, please feel free to contact us via review@countrywide.co.uk Kind regards, Mike.

5/5

Google

From the very beginning the service with Alan de Maid was brilliant, I received a call from Bee from my enquiry via rightmove. She was brilliant, friendly, helpful. She helped me with my enquiry which led to a viewing, and then on to a us letting the property we viewed. Usually with estate agents, they are very landlord geared& not tenant orientated. This was not like that at all, throughout Bee ensured we were happy with the process, accomodated / brokered both landlord and tenant requirements. Made sure everything was done properly but with a positive approach which left us happy to have dealt with Alan de Maid. All round excellent service& we are moving in tomorrow! New home- Yipeeeee! Just want to say thank you guys for making us feel comfortable and secure throughout the process, I would recommend Alan de Maid to anyone and particularly Bee. Brilliant negotiator :))

Yasemin · 14 June 2019

Agent replied · 12 June 2024

Hi Yasemin, Thank you for the great recommendation. The team are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire process. It's great to see that you were able to benefit from their excellent service. Kind regards, Sarah

5/5

Google

I had a unique situation where I was moving with my family of 4 from LA to London. Natasha P at Alan de maid was absolutely wonderful in every step of this difficult process. She assisted with me with all steps and was very patient when we ran into any issues with this process while I was 3000 miles away. I just moved into my new home and love it. Thanks Natasha and Alan De Maid, I will defiantly be buying my next home through them!! Ayo A

Anderson · 14 June 2019

Agent replied · 12 June 2024

Thank you Anderson for your wonderful 5* review about our local Alan de Maid team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

My experience with Alan De Maid has been extremely positive. We had to find somewhere pretty quick and Harry Burge was extremely helpful with this. Harry was our negotiator with Alan De Maid and throughout he was consultative, informative, friendly and helpful. We had specific requirements that we needed from our home and Harry listened and put forward very accurate / appropriate properties. We viewed these properties quickly after requesting, and were given a full show around - he proved himself to be knowledgeable with both of the properties. The process was quick after deciding which one we wanted and Harry was always very contactable / transparent throughout. Tanya Johnson who works in the lettings team is very helpful also. She’s a fun, friendly and helpful person who always kept us updated and clearly answered any questions that we had. Both are a pleasure to speak with and I commend anyone to them. Thanks guys! :)

Connor · 14 June 2019

Agent replied · 12 June 2024

Hello Connor, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Harry, Tanya and everyone involved at branch. Kind Regards, Sarah

5/5

Google

I worked with the lettings team from Alan De Maid Bromley; Ndidi, Tanya and Bee. Thank you for all your help in making our search and move so smooth. Special thank you to Bee who was so polite and patient whilst showing me the property. Dilan & Baris

Dilan · 14 January 2024

Agent replied · 12 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Alan de Maid's Google reviews

Questions about Alan de Maid Bromley

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards: Alan de Maid, Bromley won Gold; Alan de Maid, Beckenham won Gold; Alan de Maid, Chislehurst won Trusted Agent; Alan de Maid, Orpington won Trusted Agent.

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