Alan de Maid Bromley reviews

★★★★★ 4/5

Google

Tanya, Bee and Abbey were all very helpful and supportive during my move. :) especially Tanya, who was a great coordinator, she responded to my every request in a timely manner, her services were amazing. It would have been perfect if Alan de Maid could answer my call as well instead of transferring it to a voice mail. As most of our communications were via emails. Also, if there were more agents who could answer my inquiries rather than just one person, Tanya.

Annie · 18 July 2023

★★★★★ 5/5

Google

We had a fantastic experience with Alan de maid Bromley. Finding a suitable home was challenging since we have a dog, but their team was incredibly supportive and understanding throughout the entire process. Special thanks to Ndidi and Bee, whose dedication, patience, and professionalism made the search so much easier. Even after we moved in, the agency’s exceptional management and prompt responses to any inquiries or issues have truly impressed us. We highly recommend them to anyone looking for a reliable and compassionate agency!

Shima · 26 February 2025

★★★★★ 5/5

Google

Where to start! Ravina, Kerry and Mak were all exceptional at selling our house. In this current climate things won’t necessarily go to plan - you want an estate agent who can adapt, problem solve and have plan B and C when things don’t go as expected - which is exactly what they did. The service is very personal - we didn’t feel like just another house sale to them which we felt with other agents. They gave 100%. Customer service, expertise and professionalism were exceptional. Wouldn’t go anywhere else now!

Juls · 13 June 2023

★★★★★ 2/5

Google

Purchased a property through Alan de Maid. On the day of completion, I told Ravina the time my family and I would be at the property. We waited with our 6 month old baby for half an hour. Then to be told via email “I have left your keys with my collegue in branch as I am out on appointment”. The colleague would not come out as it was not “protocol” and she said that there was no one else available. Thankfully, a neighbour dropped me to Alan de Maid to get the key. Not only were there plenty of staff. But Ravina was there and was now telling me that they did not have the key. Worse still, she accused my surveyor of having it. Once that was disproved. She then blamed the seller and said if I needed a locksmith I can then make a claim against them via my solicitor. Not a great start, suing someone who would also become your neighbour. Ravina then went looking in the back office and returned with the key, without apology. Now, all of a sudden she wanted to come to the property, against their own “protocol”. All this time and embarrassment could have been avoided with better communication.

M · 13 June 2023

★★★★★ 5/5

Google

I feel I had good communication from my estate agent (Ravina F) managing my sale and that they helped progress it. Due to the slowness of solicitors, the communication was paramount in my confidence that the sale was progressing. The estate agent really put me at ease by explaining technical and legal jargon in layman's terms as well as advising on matters in my best interest where they were able to. Alan de maid price was was more reasonable than others with some charging double, I definitely feel they were good value for money and would recommend to others. I will now be popping into the office just to say hi as they were such a lovely team to deal with. Thanks Ravina!

Innocent · 13 June 2023

★★★★★ 5/5

Google

Thank you Ravina Fermah for all her help. We are really grateful to have had you helping us. Ravina has made the difference in our sell. We had a hard time with selling our property due to house market crisis, yet she has been able to manage the situation with confidence and professionalism. We sold our house at the asking price thanks to her. Thank you for Ravina, and also Munsoor. Best wishes Elisa

Elisa · 16 September 2023

★★★★★ 5/5

Google

Very good and nice experience... Ryan was very helpful with our process and in general, everyone was super nice!

Sam · 27 November 2025

★★★★★ 5/5

Google

We just exchanged on a house with Alan De Maid (completing next week) and were very happy with the service. Ravina was our point of contact, found us our perfect house, and was great with her communication through the whole process (including speaking up and down the chain to help us progress). I would 100% recommend them as estate agents to anyone buying in the area.

Graham · 13 February 2024

★★★★★ 5/5

Google

I recently bought a flat through Alan De Maid and the agent was Ravina Fermah. It was a great experience throughout as she was always welcoming. She acted as a great point of contact between us and the sellers. We also used the solicitors Lewis Nedas law recommended by Ravina and we are really satisfied with them as well. Would highly recommend Ravina

Vishnupriya · 13 February 2024

★★★★★ 5/5

Google

Following my recent property purchase, I would like to say a huge thank you to Ravina. She has been professional, supportive, tenacious and compassionate throughout this process. She was informative and attentive to my needs and communicated effectively at all times; she was key in assisting me through stressful and frustrating parts of the process (not relating to her or Alan De Maid) and getting the purchase over the line. Thank you Ravina!

Jo · 13 June 2023

★★★★★ 5/5

Google

I had a great experience working with Alan deMaid in central Bromley. Every member of the team I dealt with was consistently friendly, professional, and helpful throughout the proces, even if it was just passing on a message. I want to give special mention to my specific agent, Annie, who was absolutely excellent despite very challenging issues being presented throughout. She strikes the right balance between being professional and personable, which made a huge difference during a stressful sale and is what you want from an estate agent, in my opinion. Her communication was great also; she was always happy call to provide an update or chase things up on my behalf. I recommend the Bromley branch, and Annie in particular.

Alex · 2 April 2026

★★★★★ 5/5

Google

I have worked closely with the team at Alan De Maid in Bromley for around 10 years and would have no hesitation in recommending them to anyone looking to buy or sell a property. They are proactive in managing transactions, work hard to keep chains together, and ensure all parties are kept fully informed throughout the process. Their friendly approach, combined with a strong attention to detail, consistently makes a real difference in getting matters over the line smoothly.

Claire · 2 April 2026

★★★★★ 5/5

Google

We have had the best service and help from Alan De Maid Bromley. The patience and support from start to finish has been overwhelming. We couldn’t thank enough the whole team for helping us finding our first dream home. In particular, we would like to thank Kerry Dexter, who really helped us in every step of the way, always kind and a pleasure to talk to. We will definitely go back with ADM Bromley in the future should we need to, and would advise anyone looking to go here - you will not regret it!! Thank youPositiveProfessionalism

Alberto · 28 August 2022

★★★★★ 5/5

Google

From the start of our house buying journey to the end, the process with Alan De Maid was very smooth and professional. Franck was always very prompt with responses, would chase for any information requested and would call back straight away if he was already on a call or at another viewing for any questions that needed answering. He also knew a lot about every property he showed us and in a lot more detail than other estate agents. You could also tell that he was very passionate and hardworking about his work. Some of the other houses we've seen with other estate agents, in the same area, have been of a shocking quality. Not to mention always over priced. However with Alan de Maid we viewed many houses and all of them were of a high standard with very good prices. I couldn't recommend them enough!PositiveResponsiveness, Quality, Professionalism, Value

Mo · 28 August 2022

★★★★★ 5/5

Google

Huge thank you to Maria from Alan De Maid who helped to take a lot of the stress out of the moving process with great communication between all parties in a friendly and efficient manner. Thanks again to Maria and all the team at Alan De Maid!

Michael · 18 October 2024

★★★★★ 1/5

Google

I agree with reviewer - A Frost. Not the experience I was expecting. From me personally, I’d say they were argumentative, defensive, insulting and abusive. They didn’t listen, lied (but as they didn’t listen, they’d probably put that down to “misunderstanding”) Their Delboy give us all your money attitude rubbed me the wrong way. I’ll never forget their comment “that’s how the market is. That was then, this is now, the market’s changed. I’ve seen 3 on that street go within days, we’ve already got 10 viewings booked, what even is your budget?” They don’t need me, clearly, from their attitude, but they should remember that WE don’t need them. Lettings: if you have a response, respond publicly. Tell everyone. Don’t bother telling me to get in touch. My money is elsewhere (and believe me, it’s above the asking price)

Jax · 13 June 2022

★★★★★ 5/5

Google

A brilliant team and experience - we'd recommend to anyone. Petrena was responsive and helpful throughout, providing all the information we needed, helping us understand the process, and recommending properties that matched our search until we found our perfect home! From our first viewing to when we came to pick up our keys, everyone we spoke to at Alan DeMaid was helpful and supportive and happy to help with whatever we needed to complete our purchase smoothly. Thank you all for your help and particularly Petrena, Teresa and Kerry :)

Lizzie · 13 June 2022

★★★★★ 5/5

Google

We had been looking for a house for a while, and ADM were the only agents who kept me us up to date with new instructions and would check in on us to see how our search was going. They also refrained from sending us random emails weekly with properties that did not match our requirements and really took the time to understand what we were looking for. We ended up buying a house through them which was perfect and they were extremely helpful throughout the sale progress. Kerry and Theresa went the extra mile. By far the best agents in Bromley.

John · 13 June 2022

★★★★★ 5/5

Google

We contacted Alan De Maid when when we decided to sell our home and were truly impressed by the professionalism of our estate agent, Franck Rouget, from our first meeting. Throughout the process Franck and his team gave us honest advice, were aways available to answer questions and were excellent at attending to detail and pushing other parties to meet deadlines in what was quite a challenging sale. They went above and beyond to protect our interests and we are extremely grateful for their efforts.

Quinton · 13 June 2022

★★★★★ 5/5

Google

Ravina was amazing, she was our designated agent and was very supportive throughout the process of selling our property. She was constantly on the ball to ensure all parties were moving and always looking after my best interest. Ravina was very attentive and helpful. Many thanks Ravina you are amazing and wishing you all the best as you have a superb career ahead.

Katia · 15 November 2023

★★★★★ 5/5

Google

Ryan was great to work with when selling our house. He kept us updated throughout, was always quick to respond, and made the whole process much less stressful.

Antonia · 2 April 2026

★★★★★ 5/5

Google

Very pleased to have had a trouble free sale of a one bed room flat. Had a number of viewings as soon as the property went on the market and quickly got an acceptable offer. Was recommended Amphlett Lissimore as solicitors who were excellent and was able to exchange contracts within 2 months of accepting offer. Completed 5 days later.

Stephen · 14 January 2024

★★★★★ 1/5

Trustpilot

Very poor experience as landlord

This agency "managed" my house rental very poorly with no push for any rent increase over 8 years+ and no on-site visit during this whole period despite being a contractual obligation, probably due to agency being extremely lazy as well as corruption for having some form of relationship with my tenants. I strongly recommend you avoid using this agency.

CS · 29 July 2026

★★★★★ 1/5

Trustpilot

A great disaapointment!

We met several estate agents during October / November 2025 with a view to putting our house on the market and taking their guidance on pricing and timing. After an impressive sales pitch we decided to go with Alan de Maid in Locksbottom. Things moved quickly with agreement signed and then photography arranged, pricing and timing we took their full advice, that is where things started to go really slowly and wrong. From the moment of signing the contract onwards i often had to chase for updates, I was only looking for a weekly chat or email just to sense check where we were at as obviously we had our eye on properties we wanted to purchase too. Often waiting 2/3 days for a reply or returned call, plenty of promises given every conversation and loads of examples of what else they are selling to assure us the market is moving. After 8 weeks with one viewing I suggested a price reduction and asked their view on the level, they said good idea and suggested a new price I accepted and away we went with more promises the viewing would materialise. In the end we had just the one viewing in 12/13 weeks, the family came back twice in a week but opted for another property just before Christmas so not a single viewing in January or February. Even getting any meaningful feedback on that was incredibly hard. Overall it has been a hugely disappointing experience and one I will regret, so many assurances given that things would improve and so little activity. It felt like they were desperate to list the property to hit in internal targets but once they called their client list it just sat on rightmove with no other action. I had to chase to get it shown in their window and for some reason they were unable for the whole contract period to show it at the correct location on their website. No doubt this is not representative of everyones experience with Alan de Maid as they have been around a long time but it is ours, at no point did we do anything other than agree with every aspect of the process and listing that they reccomended so on this occasion it is on them.

Phil · 18 February 2026