Trusted Agent profile · Braintree
★★★★★
473 reviews across 1 platform
Silk Row, Pod?????s Brook Road, Braintree, CM7 2DQ
Croudace Homes's office in Braintree, at Silk Row, is rated 4.5 out of 5 across 473 reviews on 1 platform.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing Sales team hand in hand with a Quality Build
Sales team at our development has been outstanding. Always kept us up to date with developments and helped and supported us when we needed it They have been very friendly, professional and approachable.Thoroughly explained each stage and guided us through everything. The site team have also been fantastic, a very informative Home Demo given 2 weeks before we moved in which was very helpful
5/5
TrustpilotBrilliant service!
Cannot fault the service from Croudace! Paul and Dave are always extremely helpful and have quickly fixed any issues we have had. They take their time and put care into what they do, a credit to Croudace. Very happy with our new home!
5/5
TrustpilotCroudace Silk Row
Wow from start to finish Steve and Ana could not of made buying my new home any more pleasurable .The experience did not stop there Tony the site manager went above and beyond making sure that we had everything we needed and all was to my satisfaction and working.My forever home is perfect.
5/5
TrustpilotGreat customer aftercare
Steve from the customer care team was great help in fixing some issues with the front door, he was prompt in his visits to the house and made a good job at rectifying the issue. Very kind and polite deserves a bonus !
5/5
TrustpilotI have worked with Croudace in a…
I have worked with Croudace in a professional capacity along with a number of other housebuilders. I have always found the developments and homes to be finished and designed to a very high standard of finish. The teams within Croudace are friendly and approachable to work with and seem committed to delivering top quality homes throughout the UK.
1/5
TrustpilotAvoid these cowboys
Avoid these cowboys. The amount of issues that have developed is simply not worth putting yourself through. They should be stopped as they are making peoples lives a misery. Please do not buy from these people! I would recommend buying a home that is old (and which you know work is needed) and doing it up yourself rather than buying a new home and your heart breaking each time there is an issue. Quality of build is awful- STAY AWAY
5/5
TrustpilotBuying a home at Silk Row
Buying a home at Silk Row, as first time buyers, was made as simple and stress free as possible thanks to Croudace and the Sales team at Silk Row. The house itself is lovely, we have been very impressed with the amount of detail that has gone into the properties.
5/5
TrustpilotCroudace Home we’re nothing but helpful…
Croudace Homes were nothing but helpful when we we bought our first home last May. Nikki in the Hertford site was beyond amazing with every question and query we had. Even since moving in, any snag that has needed fixing has been fixed within a week and everyone is so friendly. Honestly couldn’t recommend Croudace enough.
5/5
TrustpilotDefect repair! Good customer service
We had Jason Capone-Taylor visit our house to repair a defect and he was really friendly, polite and professional. He did a good job with the repair and we are pleased the problem is sorted now!
5/5
TrustpilotCroudace Homes Ltd are an excellent developer.
We were excited to commit to buy our new build home with Croudace Homes Ltd in Blakemore Manor, Hertford.My wife and I would highly recommend Croudace to anyone buying a new build home for the quality of build, together with excellent pre move in sales assistance, technical customer service and post move in customer care.
5/5
TrustpilotAmazing guys to work with
I have been working with Croudace Homes for the past year or so helping them with IT procurement. It has been a great year and they are an amazing company to do business with. Never has any issues and the relationship is growing strong. I look forward to working with them in 2024!
5/5
TrustpilotThis was my first move in forty years!
This was my first move in forty years! I discovered a new small development by Croudace and looked no further, my brief was a new build in a traditional style, and my new home ticks all of the boxes.From the very first visit I found everyone at Croudace professional, kind, friendly and very helpful.
1/5
TrustpilotPoor service
In July I visited the offices in Tupwood Lane to find info on your developments in West Sussex.The receptionist was most unhelpful as Ididn’t know the names of the developments,she did not offer to look them up, there were no brochures available and no salesmen to hand to help me. I left in disgust.
1/5
TrustpilotAvoid Croudace built houses and flats like a plague
We are living in a Croudace built house. It's currently 6 years old. Shower has leaked into the wall and the guy who came to fix it said that apparently "this is a Croudace special, they do not seal showers off properly." When I've spoken to people on our development, this has happend to almost everyone in these houses. They use spotlight fixtures which blow out in a few years and you cannot just replace the bulb, you have to replace the entire light fixture. All radiators and all bathroom chrome fixtures have started rusting over; bathroom radiators are really bad. Surely if you're putting fixtures up in bathrooms, they have to have some kind of moisture protection?! Sealants around the bath, shower, sinks and all kitchen appliances are shockingly bad and smudged in places - it looks like a 5 year old has been learning on these houses. All floors on the 1st floor creak really badly (wood laid on wood with no layer in between?!). Moisture and dirt gets trapped between two layers of double glazed windows and the windows do not shut out any sounds, smells or even wind - really bad quality. Frames around doors have started cracking now.This house is only 6 years old and I dread to see what it will look like in another 6. We have to move before it falls apart completely! Shockingly bad fixtures and "workmanship" used throughout the house. The problem is that it all looks fine cosmetically until you actually start living in these houses. Will make sure I will never move into a Croudace house again in my life.Please note none of these are actual 'wear and tear' cases. We have lived in different house before for almost 5 years and it was much older and we have never had problems like these.
5/5
TrustpilotLenmark Construction working with Croudace
"We at Lenmark are privileged to be a part of Croudace's remarkable journey in crafting exceptional homes. Their unwavering attention to detail and unwavering commitment to providing their customers with the finest experience is truly unparalleled. We applaud Croudace for their achievements thus far and eagerly look forward to continuing our journey together. Well done, Croudace!"
1/5
TrustpilotDon’t buy from this pathetic company with over 50 directors
Don’t buy from this company They changed the lease after I brought the flat and allowed my arrogant neighbors laminate flooring. I can hear everything including sexual acts disgusting! Croudace as pathetic the flat is so poorly built, customer services need training including the legal team the women I have been dealing with is a moron, she doesn’t read emails correctly and her answers are pathetic kind of reminds me of a parrot! You changed the lease after the purchased the flat, and won’t send me a copy! My Solictior stated only one copy has been issued. I have a medical issue that the loud banging and thumping doesn’t help and Croudace do not Care once they have your money that’s it. Your a disgusting company.
5/5
TrustpilotExceptional quality and attention to detail
We are an electrical contractors that have been working with Croudace homes on their developments for several years now and can honestly say their attention to detail is second to none, always ensuring a high quality finish to every new home for their customers. A great company to work with.Baird and Brown Ltd Electrical Contractors
5/5
TrustpilotThe Chuckle Bros. …
The two brothers that carry out any snagging on our development are brilliant they brighten the day with their banter. They are very professional in all aspects of their work. I can’t praise them enough.
1/5
TrustpilotI work for this company for 2 years an…
I work for this company for 2 years an half is bad quality,cheap staff they use to save money and you can't even shut the door 😅 i hope the people get smart and don't buy from them if you don't want to have moulding and leak inside the house 👍🏻
5/5
TrustpilotWisteria Gate
Lyn and Gayle from Wisteria Gate have been so helpful in helping us find our next home. The service has been amazing and they’ve made the experience that much more special. Thank you
1/5
TrustpilotThe worst builders in the UK?... Maybe
With glossy brochures and fabulously styled show homes Croudace certainly know how to sell you a lifestyle. However Croudace are very theatrical in their methods as the smoke and mirrors hide a multitude of sins! Coming up to 2 years of living in my new home made by Croudace and barely a month passes without having to speak to their care team. My home has been riddled with problems from heating, plumbing, flooding, incorrect ventilation, door alignments, poorly fitted windows.... the list goes on. Sadly the care from Croudace is lacking. No sympathy and no urgency when dealing with the issues they have inflicted upon us. When engineers do eventually attend to correct the endless faults they are often poorly skilled and blame other trades for the issue and leave without resolving the matter. I honestly don’t have a positive word to say at all about Croudace.
5/5
TrustpilotVery happy
We have been in our croudace new build since may 2022. Croudace have always been helpful and quick to respond to any issues (we had a blocked drain caused by us) which they fixed free of charge and quickly. Sales office staff were always patient and helpful. All around a good experience.
5/5
TrustpilotLadies at Aspley guise
I popped to the sales office at Aspley guise and the ladies there were extremely lovely and helpful. Really knew what they were talking about and no question was too small or stupid.
5/5
TrustpilotCroudace snagging
Both Kevin and Gary couldn't have been more helpful on the numerous occasions they've been out to fix our snagging issues. Always a pleasure to see them, and nothing is too much trouble.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Croudace Homes's Braintree office has 473 reviews across 1 platform: 473 on Trustpilot (across the whole business).
Croudace Homes Braintree is rated 4.5 out of 5 across all 473 reviews.
Croudace Homes Braintree, Silk Row, Pod?????s Brook Road, Braintree, CM7 2DQ.
