Trusted Agent profile · Braintree
★★★★★
476 reviews across 1 platform
Silk Row, Pod?????s Brook Road, Braintree, CM7 2DQ
Croudace Homes's office in Braintree, at Silk Row, is rated 4.5 out of 5 across 476 reviews on 1 platform.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotCroudace are an outstanding client
Croudace are an outstanding client in their sector. They have a genuine sense of commitment to their environmental obligations and to delivering high quality green spaces and landscape settings at their developments.In working with their Design and Technical teams as a Landscape Consultant for the past 6 years I have always found them to be highly organised, collaborative, and well-lead, with a formidable eye for detail. Nice people to work for.
1/5
TrustpilotThe Grange, Tetsworth, honest review
Unfortunately if available I’m afraid it would be a zero star rating for this house builder. We purchased from Croudace back in April 2020 at The Grange in Tetsworth, Oxfordshire. From receiving the keys on completion day we’ve had nothing but ongoing issues. We walked into our new home to be greeted with scratched stainless steel appliances, rust spots on the cooker hob, scratched sink, exposed electrical wires, electrical sockets not working, cracked plasterboard walls, noisy stairs, toilet seats hanging off, leaking on suite shower (totally unusable), heavily scratched bathroom furniture (cupboards). To be honest the list is endless! We had a visit from their area manager as to add to all these problems we could clearly hear our neighbours at no fault of their own. Words can’t describe how rude this man was towards us. Absolutely disgusting & disgraceful behaviour this man showed in our home to the point I had to ask him to leave. We’ve now had to spend over 10k to try to rectify the poor sound insulation which is totally unacceptable. You shouldn’t be able to clearly hear footsteps whilst your neighbours are walking around their home! This isn’t acceptable in an apartment let alone a semi detached home. During this work we discovered heavy mortar snots sitting on the wall ties within the cavity wall which was described as shocking from the guys who carried out the survey. If you are thinking of purchasing a Croudace home please think twice as this is an honest review of a nightmare year we’ve experienced. We are still finding issues daily (loose bathroom floor tiles today) as are many of our neighbours including flooding in virtually all gardens due to the poor drainage installed by Croudace. What makes the whole experience even worse is we’ve never ever had an apology from Croudace Homes. As mentioned previously if you are thinking of purchasing please think again. Myself and I’m sure many neighbours would be happy to share our experiences with Croudace.
5/5
TrustpilotNothing is too much trouble
A company is only as good as the staff they have working for them , Ana and Steve at The Croft Knebworth are both exceptional , nothing is ever too much trouble. I’ll miss them both when they move to another site.
5/5
TrustpilotReally happy with my new home
Really happy with my new home, the area feels safe and a nice place to be. In addition, since moving in I've had help and support with snagging, particularly from Dave (and Paul) who are so friendly and helpful. Thank you both so much.
5/5
TrustpilotLyn & Gaye are very welcoming and…
Lyn & Gaye are very welcoming and helpful. We have visited a few times and on every occasion they have gone out of their way to helpLyn has been very patient accommodating us. Very professional and a credit to Croudace Homes.
1/5
TrustpilotHomes for staff only?
Disappointed that I waited a year for an new property in Lindfield and at the very last moment Croudace sold the home to one of their staff, off market. How is this fair?
5/5
TrustpilotAfter 28 years at the same address we…
After 28 years at the same address we were tempted away by the development at Ewhurst. We are delighted with the house, the build quality appears to be excellent and the few miner bugs we have found have soon been dealt without fuss.The sales staff were engaged, knowledgeable and friendly.
5/5
TrustpilotA great team!!
Buying a property is quite a daunting experience but Croudace Homes have been so good at understanding my needs. They have provided great advice and patiently answered all my questions regarding the process and timelines. Very responsive and proactive.Lucky to have them always at the other side of the line
5/5
TrustpilotWykeham Vale Estate
Wykeham Vale Estate, WickhamWe have enjoyed an excellent relationship with a group of people, from the sales team to the after care service, provided by Croudace Homes. All personnel involved with the organization, have been professional, competent and provided a first class service. We would recommend any prospective buyers to seriously consider the Croudace experience
3/5
TrustpilotEverythink is fine but sometimes the…
Everythink is fine but sometimes the people needed more information to know before starting applications
5/5
TrustpilotWorking with Croudace
I have worked with Croudace for the past 25 year’s both as an employee and as a consultant. They have an excellent set of teams both for land purchase and all the other stages through to sales. Their attitude towards design is exceptional and they look after all their workforce. Cannot fault them. Great company.
5/5
TrustpilotA decent developer with the right attitude
My company has been working with Croudace Homes for over 25 years now and we have always found them to be a cut above the rest. Their professionalism, friendliness and attention to detail really do set them apart from other house builders. This is quite rare and after working on more than 100 of their developments over the years it is still a pleasure to work for them.
5/5
TrustpilotFantastic service from Sam in the Croudace Customer Care Team
Sam has conducted a number of minor repairs to my property since I moved in almost 2 years ago. He’s incredibly professional and diligent which is exactly what homeowners want from a Customer Care Team representative when minor issues crop up with their new home.
5/5
TrustpilotService with a Smile
The after care service I have received from Kevin & Gary aka the Chukkle brothers has been superb. They are both very helpful & knowledgeable and always arrive with a warm smile. What a credit to Croudace Care. Thank you both.
4/5
TrustpilotThe team have been exemplary at…
The team have been exemplary at Courdace. Thorough in their knowledge and expertise. Homes are beautiful and the team aim to assist as best they can on all queries. Both Sanaz and Marnie at The Brooks in Berkshire are a credit to the courdace business. Well done ladies.
1/5
TrustpilotPoor work
Very poor work, it looks so unprofessional. My newbuild flat is full of issues and most of them the developer does not want to fix as "they were not in the inspection handover". I bought the flat while it was still under construction and was reassured that any defects I can report later. Now they have washed their hands. Very frustrating
5/5
TrustpilotGreat service
We are in the process of buying a new home from Croudace and couldn’t be happier with the service so far. The 3 lovely ladies in the sales office have been fantastic, keeping us up to date with the plots while we were waiting for a buyer and answering any questions we had. So far we have had a 5* experience.
1/5
TrustpilotJust terrible
Just terrible. Only after a quick buck. Home quality isn't the best building on every little bit of space possible. Some of the staff are so arrogant with little interest in your needs and just care about a sale. I would never choose this company. Have spoke to a few snaggers and builders and they all have bad things to say.
1/5
TrustpilotI have had a Croudace home for 17 years…
I have had a Croudace home for 17 years in Chichester. I had snagging issues, everyone does; these were sorted. How would I know that a staircase that was creaking after many years, would be considered a "dangerous" staircase because of creaking and purely down to bad workmanship. I purchased a new build to avoid maintenance issues not bad quality workmanship which could have led to a serious accident. I suggest to anyone who has bought a Croudace home, check your staircase. Sadly because I left it so long, I've run out of the NHBC guarantee and had to foot a bill which left me in a stressful situation for 3 months. I asked Croudace to look into it; refused. Good on you Croudace for supporting homeowners which have bought from you but you do not support even though your workmanship is the issue!!!!!
5/5
TrustpilotCroudace supports local charity
Croudace have supported Step by Step a charity I work for a number of years now. They are engaged and support us in a number of ways from sponsoring a flat for homeless young people to Basingstoke fun run they involve all employees and truly care about the local community.They are responsive and everyone gets involved no matter their position in the company. Thank you Croudace
5/5
TrustpilotA very positive experience with Croudace Homes in Didcot.
I purchased an apartment from Croudace Homes, at their Willowbrook Park development in Didcot. I can't fault the service I have received from the entire team, from the first sales appointment right through to aftersales care. The apartment was finished to an excellent standard and so far I have experienced very few issues.
5/5
TrustpilotLyn and Gaye
Lyn and Gaye in the sales office were kind patient and friendly any issues we had were resolved quickly and efficiently. The home was clean and perfect to move straight into. Welcoming hamper was a lovely touch
1/5
TrustpilotDO NOT BUY FROM CROUDACE!
Don't believe the NHBC rating for this housebuilder. As soon as they have got their 8 week survey in, or it has expired, they don't care. Their attitude towards our sub-standard executive home was to run us out of the 2 year warranty period and throw their customers in to the hands of the NHBC, who are in developers' pockets. When (and it is when, not if) the NHBC find for the developer who pays their fees, Croudace wash their hands completely in an abrupt and callous way. Shocking customer service from Chief Exec downwards.
5/5
TrustpilotQuickest property purchase ever
Quickest property purchase I have ever done - in 4 weeks from offer! Croudace has shown professionalism throughout, keeping me regularly engaged and even checking in several times during my first week in the house. I have bought from a big developer in the past but Croudace far exceeds previous customer service experience. So happy in my new home!
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