Trusted Agent profile · Braintree
★★★★★
476 reviews across 1 platform
Silk Row, Pod?????s Brook Road, Braintree, CM7 2DQ
Croudace Homes's office in Braintree, at Silk Row, is rated 4.5 out of 5 across 476 reviews on 1 platform.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Suzie Lamb
Just wanted to give recognition to Suzie Lamb, she couldn’t have been more willing to help when we came to speak to her today about available properties. She was so kind and understanding with all questions we had to ask. She was extremely knowledgeable and gave us hope with finding a property. Thank you so much for giving us your time today.Kirsty
5/5
TrustpilotFantastic company
I have been working for croudace homes for the last 20 years , I run a cleaning company so we have cleaned 100s of houses and flats for croudace homes ,over these years we have worked for many other building companies including many larger companies.If i was to buy a new home i would only ever buy a croudace home, They really do look after the customer and the quality is always finished to the highest standard.
5/5
TrustpilotFrom a different perspective we work…
From a different perspective we work with Croudace homes as sub contractors at the initial build stage. We find them fair minded and easy to work with. All striving for the same goal, well made homes built to last into the future.We have worked for Croudace for nine years on half a dozen sites in Sussex on award winning developments. Hope to continue working with Croudace Homes for many more years to come
5/5
TrustpilotThe Havens
We are extremely happy with our new home. The quality of the build, attention to detail, the way the site is nicely spaced out and includes large garages not car ports! Gill & Sue from sales have been amazing, honest, very informative and bending over backwards to help us every step of the way during our stressful selling process to enable us to buy our lovely new home. Highly recommend Croudace!
5/5
TrustpilotExcellent service from the Willowbrook Sales Office
Both Charlotte and Laurie from the Willowbrook sales office have provided an excellent service from start to finish, helping us get a completion date sooner than anticipated, preventing the sale of our previous home falling through. They have continued to provide support after we moved into our new home, answering any questions we’ve had.
5/5
TrustpilotNew front door and frame
Front door and frame had to be replaced. Operative Lucas removed old door and frame and carefully refitted everything, including door furniture to a professional standard. He carefully resealed and made good the internal plasterwork and returned early 2 days later to repaint the frame and interior paintwork. Everything left clean and tidy. A job well done!
1/5
TrustpilotBroken promises
I bought from croudace homes hermitage park in 2019, which promised a school onsite, orchards and green space. However, after 3 years they have redacted the school plans and ripped up the orchard and building on the green land. All promises have been broken. Also had leaks, home built on the damp layer, bad plumbing and drains. So disappointing as it is a beautiful home.
5/5
TrustpilotCharity Partner
Croudace are a wonderful corporate partner of Herts Young Homeless, a homeless charity offering free advice & support to 16-24 year olds in Hertfordshire. Croudace have supported hyh for a number of years and donated much needed funds as well as their time by volunteering for us at our Future Roots garden. We are extremely proud to partner with Croudace as they really care about supporting young people in the communities in which they work.
1/5
TrustpilotWorked for this company croudace homes…
Worked for this company croudace homes for on off nearly 40 years ive seen the work and corners taken cheap materails plus trades some still working when i joined them in 1984 plus managers dont trust they have built on homes to a better standerd than the house you live in they stabbed people in the back
5/5
TrustpilotCroudace - Excellent
Croudace provided a seamless house purchase and from the point of offer to completion in under eight weeks. The staff in the marketing suite were always on hand with queries and assistance and we were really grateful for their support throughout the process.The move has been excellent and we are very happy with our decision.Thank you to all of the team for a fantastic house moving experience!
1/5
TrustpilotBad Customer Service
The low level of customer service I encountered whilst trying to deal with the Letchworth office, was quite astounding! They seem to advertise properties on their website which have already sold, making the whole process of inquiring about a property with them very confusing! Whenever ringing their office, I would always get told that the people I need to speak to phone lines were busy and was submissively told I would receive a call back, to which no avail. They also like to advertise their properties with a price of TBC, which I feel is very misleading! Overall, just a bad experience so will avoid them in the future!
1/5
TrustpilotUseless…
Have tried contacting them multiple times about a property I made an offer on and no one contact me for weeks. After two or so weeks I’d recieved an phone call explaining it had gone through and I would have my first house. After preparing and getting excited we went to hand over but no one got back to me. I then recieved an email explaining I missed out. For some reason they didn’t even have the guts to call me! Absolutely pathetic
1/5
TrustpilotPLEASE! do not buy with croudace, they are the worst of society.
Went to buy a flat with this company, signed all paperwork apart from the exchange of contract where I made it very clear I wanted to see inside the property before hand (everyone was happy with this) after seeing the flat I was happy to progress but before I could go ahead with the exchange the company pulled out at the last moment and offered the flat to somebody else, whether it was a rich business man or personal friend/ member of staff, I dont know,but that is my assumption. I was a month away from moving in and sorted my mortgage out, brought furniture,sorted all my help to buy paperwork out (help to buy is no longer available) and this is how they treated me, please think twice about choosing a company that is corrupt and will stab you in the back to serve someone else. They also didnt have the decency to ring me,they only let me know by email and then when I tried to contact them back they have ignored all emails and phone calls, trust me when i say these people really are the worst of society, I have written to my local MP, local press and I am planning on taking legal action as I am so disgusted with this treatment.
5/5
TrustpilotSince moving into our home in Linton in…
Since moving into our home in Linton in June, we have been thrilled with the house that we bought through shared ownership. Though we had some issues on getting to move in day with planning issues, the approachableness of the sales member on site, Lauren, in being empathetic towards our situation and contactable over the months leading to our move in day was incredibly helpful. Since moving in the community has been great and we are happy in our new home.
5/5
TrustpilotWe have been a contractor for Croudace…
We have been a contractor for Croudace Homes Limited for over 7 years now. We work along side many developers but can honestly say Croudace Homes Limited have the highest standards in all areas. The on site teams and management are always accessible and communicative to ensure the smooth operations of the site. Always a pleasure working with Croudace Homes Limited.Directors, Terry Baker & Chris BakerTerry Baker Electrical Contractor Ltd
5/5
TrustpilotGood experience
We were generally very happy with our experience of buying a home from Croudace at Willowbrook Park. We had a snagging survey done prior to completion which identified some snagging issues (mostly minor things) and Croudace has been quick to resolve most of these issues. The development is well designed and we were overall very happy with our first moving experience!
5/5
TrustpilotWillowbrook Park, Didcot
I bought a 2 bedroom property at Willowbrook Park. The whole process from the beginning was very positive, from the friendly sales team (John & Jenny) who gave me plenty of support with making my choices, to the site team (Scott) who diligently made sure my requests were implemented. The quality of the build is to a high standard, in particular I find many people are surprised at the size of the garden which is large for a new build. I did have a few snags at the beginning but these were resolved very promptly. I have subsequently recommended Croudace to friends who have since also purchased a property from them.
5/5
TrustpilotStaying in Vyne Park Was an Easy Choice, Thanks to Charlotte and Steph
We've lived on Vyne Park for the past four years, and as soon as the new phase of the development was announced, we knew we wanted our next home to be here.
5/5
TrustpilotExcellent friendly and knowledgeable…
Excellent friendly and knowledgeable service from the Sales office team from the first meeting to handover of the keys. Prompt action from site manager, plumber and electrician when a problem arose, and all the workmen on site very courteous. The house was spotless and I was pleased with the choices of fittings and decor I had made. The welcome hamper was a lovely touch.
5/5
TrustpilotRecommendation
When I was first considering buying what is now my home, the help I received from Croudace was exceptional, and continued to be so during the often stressing time experienced during the purchasing period. Each member of staff be it in the office or on site has been helpful, polite and carried out any particular request efficiently and promptly.I thank you for your good wishes and the most enjoyable hamper.
5/5
TrustpilotCroudace homes @ Blakemore Hertford
Nikki and Sara have been amazing from the moment we came to view to getting us over the line at the end of the sale. The site is safe and clean, it is also well maintained. The gardens and communal areas are well looked after and we don’t feel like we’re living on a building site. Our house is lovely and finished to a high spec. The demo was informative and professional. We even received a lovely welcome hamper when we moved in.
5/5
TrustpilotThere were very few problems
There were very few problems with the house when we moved in and the small issues which inevitably occur were resolved rapidly
1/5
TrustpilotHouse of errors
Buy a Croudace house if you want to experience numerous structural issues that take forever to get fixed. And once they are fixed they have to come out and do them, again and again, because they try and fix them on the cheap - For instance this morning I heard a tradesmen say- Just wack it up otherwise this will cost me 1000's... Honestly worst property i have ever brought!
5/5
TrustpilotDealing with snagging issues
We have had a few snagging issues from our new build and this has been dealt with quickly and professionallyA special mention for David who has been round a few times to rectify some of the issues and has always been polite and professional and finished his work to a high standard
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Croudace Homes's Braintree office has 476 reviews across 1 platform: 476 on Trustpilot (across the whole business).
Croudace Homes Braintree is rated 4.5 out of 5 across all 476 reviews.
Croudace Homes Braintree, Silk Row, Pod?????s Brook Road, Braintree, CM7 2DQ.
