Croudace Homes Braintree reviews

★★★★★ 5/5

Trustpilot

New home Silk Row

We have just purchased a new home on the Silk Row development in Braintree. The whole experience with Croudace has been fantastic from start to finish and we highly recommend them to anyone buying a new home. Tony, the site manager, has been particularly helpful and has gone above and beyond to make sure our home is perfect. He has dealt with any minor issues in a timely way and his customer service is outstanding. Thanks also to the sales consultants, Ana and Steve, for all their help and making the whole process less stressful!

Laura · 29 August 2023

★★★★★ 5/5

Trustpilot

Excellent pre and post-sale support

Croudace provides excellent new home information packs and a useful home demo experience. Lauren has been supportive during post pre and post-sale, taking on feedback and responding promptly and with friendly professionalism at all times.

Richard · 13 May 2023

★★★★★ 5/5

Trustpilot

Supply chain valued

I have been working with Croudace over the past year as an external consultant and part of their supply chain. I have found them to be easy to engage with, open to new ideas and fair. My experience with Croudace is that they are an organisation who value and appreciate their supply chain and are interested in building long term relationships. A good client to work for.

James · 16 May 2024

★★★★★ 5/5

Trustpilot

Suzie is really lovely and kind

Suzie is really lovely and kind She helped me lot and explained things throughly

Saif · 10 August 2024

★★★★★ 5/5

Trustpilot

Outstanding Company

I've had the pleasure of working with the Croudace Team nationally, involved in many of their build projects, for the last 6 years. I can honestly say, working with many UK home builders, that Croudace are poles apart. They not only truly care about the quality of their developments but also the overall experience for their residents. I would not hesitate in recommending Croudace as a company or think twice about buying one of their stunning homes.Nicole Baker

Nicole · 14 September 2023

★★★★★ 5/5

Trustpilot

Fantastic Experience Buying Our First Home with Croudace Homes

As first-time buyers, the journey to home ownership felt a little daunting, but Croudace made the entire experience smooth, exciting, and truly memorable from start to finish.

Anon · 13 October 2025

★★★★★ 5/5

Trustpilot

Silk Row - Braintree Development

We have been living in our new home for 5 months which initially included a detailed snagging list performed by an external source, this has been fully rectified without complaint by Croudace. We could not have wished for a better home, whatever we have asked for has been has been completed without questioning by Croudace. We would like to say that this purchase has been the best experience we have achieved from a new developer to date.

Kevin · 4 October 2023

★★★★★ 5/5

Trustpilot

Third Croudace property purchase

Croudace have kept us fully informed of the sales process from first viewing through to completion. Special mention to the sales staff in this connection. Since moving in 4 months ago there have only been a couple of minor issues with property which were speedily resolved . The site manager has been particularly helpful and friendly in this regard. This approach has also been evident amongst many of the on site workforce. In summary we are very pleased with the property and would be happy to recommend Croudace to prospective purchasers.

Fiona · 7 July 2023

★★★★★ 5/5

Trustpilot

5 Stars *****

Bought a 1 bed maisonette in Blakemore Manor, very very happy there. Everything is perfect.

Jess · 11 July 2024

★★★★★ 5/5

Trustpilot

House Bought On Silk Row Estate, Braintree.

We purchased a house by Croudace Homes earlier this year on Silk Row estate after being recommended by both of my Sisters who also own homes built by Croudace. Once we had purchased the house we paid for a professional Snagger who did pick up several pages of cosmetic snags, thankfully nothing major. When we first moved in there were a few teething problems but I can honestly say the service we have personally received since bringing these issues to Tony (Site Manager) & Ryan (Site Manager) has been super efficient and professional in making sure these snags were completed ASAP by the team. A huge thank you must also go to Steve from the Customer Care Team who helped complete majority of our snagging list. Tony, Ryan & Steve are an absolute credit to Croudace Homes and have made the process of moving into our first home a lot smoother than some of the horror stories I have read online. Overall, we are exceptionally pleased with our new home.

Emily · 30 June 2023

★★★★★ 5/5

Trustpilot

Can’t thank Laurie and Charlotte enough…

Can’t thank Laurie and Charlotte enough for their help so far

Mel · 11 September 2024

★★★★★ 5/5

Trustpilot

We bought a home from Croudace in the…

We bought a home from Croudace in the summer of 2022 and they’ve been exceptionally great! Croudace are extremely responsive and have always been on hand to help with an issues we’ve faced (there haven’t been many at all!) Guy in particular has been a great help to us and is so lovely, he is a credit to Croudace! Thanks very much!

Georgia · 18 July 2024

★★★★★ 5/5

Trustpilot

Great company

Emma is quick and efficient when dealing with my snags, and Steve is very quick to fix them professionally.

Teresa · 16 April 2024

★★★★★ 5/5

Trustpilot

Brilliant sales team

Brilliant sales team, undivided attention, great product knowledge, exceptional service.We recently moved into our CROUDACE home at Hermitage Park Maidstone and are on cloud 9. The home is beautiful, the whole team from start to finish have been amazing. We experienced a few delays due to unforeseen circumstances but was always updated with an full explanation. We appreciate that this could happen when buying a new build but the wait was well worth it. Thank you girls in the sales office for looking after us and thank you to the build team for meeting us to explain causes for delays so we had a better understanding. We will definitely recommend CROUDACE HOMES.

Francis · 14 June 2023

★★★★★ 5/5

Trustpilot

The Hertford staff are a credit to Croudace Homes

Two things - 1) The staff at the Hertford, Blakemore Manor development were all professional and have offered us a a 5 star level of service even after moving in.They were all a credit to Croudace. Dealing with Nikki Chaston & Sarah Holmes in particular made the experience of buying a new home from Croudace a particularly good experience 2) The build quality and thus the small snagging list made the early months easier to deal with. Shrina Patel & Dean who dealt with us from the after-sales team have resolved everything in a friendly & professional way.Having experience of buying new build, the Hertford Croudace staff came out as the best to deal with compared to any of the other previous developers

RohinT · 13 June 2023

★★★★★ 1/5

Trustpilot

Terrible sales staff terrible service

Terrible sales staff terrible service. This is to do with the Croudace Homes in Maidstone on Hermitage Park site. If you come across Marta (won't say second name due to trust pilot policy but will say first name due to warning and for help to others) then run for the hills. We had nothing but problems from the lack of enthusiasm when your spending over half a million on a house you want a sales person who engages with you to make you want to hand over your money she did not. I looked at a couples of homes on the site and wanted to reserve one. I went for a 2nd viewing and was told that if I wanted it Id come in first thing and could reserve it so I did. On arrival not even a hello from this member of staff just got the keys and walked to the property. Trying to ask questions either she didn't want to answer as we were just ignored or were told I don't know the only thing she said was that our builders are the best and the brick work is great. Looking at the rear of the house the brick work was not flush at all and bowed out in the middle which we pointed out and she just shrugged saying its been approved. With such a negative attitude and unwillingness to help. After looking around some more and getting ignored she just waited outside. We then went back to the office where I said I like it and can pay full price but wasn't happy on a few bits and said we can pay full price but I want to put an offer in as I believe that it was massively over priced coming down just a little. She said we would be in contact which we thought was ridiculous as you want to know then and there or at least within 15minuites or so. So we left to then 5 hours later getting a call saying someone else had put in an offer and there's was accepted. I was fuming to get a call 5 hours after saying someone else has the property where was my phone call where was my chance to up my offer I even said Id pay full price nothing. Then to be told 'it didn't seem like you were that interested' EXCUSE ME who are you to say what I am or am not interested in. This was unprofessional and out of order, especially when I went without sleep for over 30hrs to come and see the property 2 days in a row whilst on night shift. From start to Finnish useless. Id stay well away from these people

Sean · 12 June 2023

★★★★★ 5/5

Trustpilot

Have kept me up to date with regular emails

Have kept me up to date with regular emails re the properties at WisteriaGate

Doctor · 12 July 2024

★★★★★ 5/5

Trustpilot

We at Suapfit Flooring have worked for…

We at Suapfit Flooring have worked for Croudace Homes for many years and having been trading for over 55 years working for many house builders, Croudace Homes have been by far the best builder to work for, from Benjamin Walters head of the interior design team, all Sales teams across Burgess Hill, Lindfield, Caterham and Ewhurst. The Accounts team, All site Foreman across these sites and including other trades have made working for Croudace easy, communication has been good, everyone is friendly and they are easy to work with to resolve any issues, Croudace have a great team across these sites that all pull in the right direction to build some of the best quality builds we have come across. If I could give 6 stars for all staff at Croudace Homes across these sites I would, keep up the good work.

Trevor · 24 May 2023

★★★★★ 5/5

Trustpilot

Very good homebuillder

We have worked with the Croudace Caterham office for over 18 years. We would consider ourselves well versed in the (South UK) construction scene working with over 100 homebuilders. Myself (and team of 70+ engineers) would perceive Croudace as being one of the UK's leading homebuilders in terms of organisation, build quality and aftercare.Importantly they develop and maintain relationships with both supply chain & end users, in turn constantly enhancing the product and service they provide. A great builder whom I would whole-heartedly recommend.

Mr · 23 May 2023

★★★★★ 5/5

Trustpilot

Beautiful House at Blakemore Manor

We completed on out purchase last June at Blakemore Manor and would comment that there were some distressing moments with the process, solicitors and various other parties, however, we cannot speak highly enough of Nikki Chaston as the sales manager, who was there to chase, badger, reassure and offer assistance wherever needed.Nikki has genuine empathy and bonds well with buyers and nothing is ever too much for her, no call are left unanswered, always responded to us promptly. We love our “little” or not so “little” house and know that we will be truly happy for many years to come.

Mrs · 15 May 2023

★★★★★ 4/5

Trustpilot

The Pastures, Linton

The sales team, Danni and Lauren, were excellent, as was the site foreman, Calvin. Most of the follow up, of snags etc, has happened quickly and professionally. A shame about the drainage problem which has be exacerbated by the over zealous local council, which, by purchasing at the top of the estate, was avoided by us. Also could have achieved the moving of the 30 mph signage to incorporate the site entrance which is ongoing. Otherwise all good, the house is well appointed and all services work well.

Brian · 13 May 2023

★★★★★ 4/5

Trustpilot

Knowledgeable and helpful advice

Gaye was friendly, helpful and knowledgeable when discussing our needs and potential options

Crystal · 11 July 2024

★★★★★ 1/5

Trustpilot

Priced Beyond the Stratosphere, Deluded Beyond Belief

White Stork Vale Downsview Avenue

Callum · 2 April 2026

★★★★★ 5/5

Trustpilot

We have been welcomed into the the…

We have been welcomed into the the Croudace team as a subcontractor, we are a family run business and can’t speak highly enough of the high standards of Croudace Homes, their site team & management . Have found all to be approachable & professional with an outstanding end product of beautiful homes. We are proud to be a part of our current project in Tenterden . Directors , Leigh West & Maria WestLAW Roofing ltd

Leigh · 30 August 2023