Trusted Agent profile · Bracknell, Berkshire
★★★★★
642 reviews across 2 platforms
New Manor House The Ring, Bracknell, Berkshire, RG12 1JT
Part of Romans, see every office.
Romans's office in Bracknell, Berkshire, at New Manor House The Ring, is rated 4.2 out of 5 across 642 reviews on two platforms, including 641 Google reviews rated 4.2.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
GoogleThank you Recce Probert, Thank you very much for helping me solve the laundry washer problems so quickly. Best estate agency.
Dear Iwona Klimek Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Google🏆 FIRST CLASS 🥇 I’ve been speaking with Jon Langley for years now and he is always on top form. Jon is exactly what the property market needs. There is no wonder he is doing so well. He is an absolute credit to Romans and anyone he works with. Total gent and professional. Thank you Jon.
Thank you for your review. I agree wholeheartedly, he is a real asset to our business and I will make sure to pass your feedback on. Kind Regards Jonathan Hawthorne Senior Manager, Residential Sales 01344 400105 jhawthorne@romans.co.uk
5/5
GoogleWould definitely recommend Roman's Estate Agents for Warfiled and Bracknell. Excellent through out for our sale and purchase. In particular on our purchase, Lewis in the Warfield office found us our dream home. He was superb with us as a customer and worked on a personal level which was refreshing and professionalism was second to none.
Thank you Lee for you review, I know it was a long slog to find you the right home, I know Lewis worked tirelessly to find the perfect property for you and hopefully you will be happy there for many years to come. Kind Regards Jonathan Hawthorne Senior Manager, Residential Sales Direct Dial: 01344 400105 Email: jhawthorne@romans.co.uk
5/5
GoogleIf we could give Jack Barton 6 stars we would! Myself & my partner are currently going through the process of buying our first home, and Jack has gone above and beyond to help us. He has been communicating with us throughout, even when there isn't much of an update to give, he has still just been checking in with us, which is much appreciated. Highly recommend getting in contact with him.
Dear Isobel Burton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service from Rohan and his team. Thank you for selling my property.
Dear Liliana Walduck Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMatthew has been super helpful with sorting out our mortgage
Dear Connor Woodley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHollie and her team have been incredibly helpful in helping us find a new property to rent. They matched us only with properties which met our criteria and ensured the process went through smoothly and quickly. Would highly recommend for tenants and landlords!PositiveResponsiveness, Professionalism
Hello Katie Lavender Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleI was very pleased with the service i got when I was looking for a new property last July but unfortunately after having my offer accepted I got stuck in the most horrendous chain through no fault of Romans …
5/5
GoogleI am very grateful to my agent Jade Henton for being incredibly friendly and helpful with all my questions, she is very customer oriented and a true professional. It only took a few hours from viewing the apartment to signing the preliminary agreement and placing the holding deposit. I am very excited and can't wait to move into our new apartment as soon as possible. Thank you!
Dear Olena Fedorova Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRohan Iqbal really helped us to find our new Flat . This young men was very patience and showed us around few houses . Well done Rohan Iqbal hope you keep your spirit and level of helpfulness, it was very lovely to meet you . Thank you Rohan Iqbal you have done a grat !!
Thank you Anita for taking the time to leave such a glowing review, it’s fantastic to hear you noticed so many positive traits in Rohan. Kind Regards Jonathan Hawthorne Senior Manager, Residential Sales 01344 400105 jhawthorne@romans.co.uk
5/5
GoogleHad the pleasure of dealing with Lyndsey Rogers during the period of having an offer on my property to completion. I found her very friendly and helpful and tried hard to move things along after they’d slowed down a bit. She certainly did her best to take a little of the stress away.
Dear Janice Charles Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCharlotte was great. Even came to personally drop the keys off and show me around my apartment on her day off. Testament to the business.
Dear Jack Wilson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you so much Rory and and team. You understood our needs and you delivered. The way you conducted youselves was so professional. At every step we were guided through the whole process and kept in the loop. We now have a lovely home! Thanks again.
Hello Rayhill Dirwayi Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
1/5
GoogleGiving 1 rating because there is no less. I scheduled my viewing at a certain time and I am coming from feltham to view the property in bracknell( approx 40mins journey). Unfortunately my train broke down and it causes me a delay of 17 mins, I still managed to call the office and told them situation and promised them I will be visiting for a viewing and one of the staff from Romans accepted ti( don’t wanna name ) I forgot to mention , the property is 25 mins from the station. Now, I reached the property and called her to get in, and she then tells me sorry I have left the property , can we reschedule! I understand there is a delay but Atleast they could have told me before leaving, that could have saved me 25 mins of walk and energy! This made me total bonkers! Very bad experience with Romans, will not to suggest to anyone!
Dear Sumanth Duthuluru, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleReece has been extremely helpful, polite and professional. Thanks!
Dear Jack Griffiths Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing company and lovely group of people in particular Jade who helped and organised my upcoming to move to a rental property. Would definitely recommend
Dear Oliver Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI do not recommend! Fraudsters, extort money without any basis. They're harassing the news. Do not rent a resident of this Agency. Everything is nice only at the beginning, as the problems begin to move out. In the apartment I had a lot of …
Dear Magdalena Gracjasz, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI can only say that the two Jonathans and Florence were outstanding in there commitment to the marketing of my property. They were efficient and courteous at all times even when i grumbled. I can honestly recommend them to any potential vendor or buyer if you are looking for professionalism.
Thank you Mr Craker for this kind review, also for the cases of beer and the flowers you dropped into the office. Hopefully the move down to Devon goes smoothly for you, if we can be of any further help please let me know. Kind Regards Jonathan Hawthorne Senior Manager, Residential Sale 01344 400105 jhawthorne@romans.co.uk
5/5
GoogleI found dealing with Romans Estate Agents a real pleasure Rohan Iqbal was so very kind personable and extremely helpful. He have the impression that he would go the extra mile and he did. I can thoroughly recommend this Agency they are all lovely kind patient people Thank you Rohan!
Jane, thank you so much for the kind words, it fantastic to hear Rohan stood out from all the agents you dealt with as being so helpful. I will make sure I pass your feedback on to Rohan. Kind Regards Jonathan Hawthorne Senior Manager, Residential Sales 01344 400105 jhawthorne@romans.co.uk
5/5
GoogleWe had an excellent experience with Romans, particularly from the lettings team who were quick to respond and answered all of our questions. Sarah and Bethany were both really helpful and made the process of finding our new home really easy. We would definitely use Romans again with confidence.
Dear Kirsten Johnston Thank you for taking the time in leaving such a positive review. I will pass this review onto Sarah and Bethany. Kind Regards Sue Winterbourne Lettings Director
1/5
GoogleLet Down By Lettings Maintenance Team After requesting attention to a seven metre Leylandii hedge on a property they manage some four months ago, Romans Property Manager, Lisa Fazal gave us written assurance she would have them pruned. Here we are months later and nothing has been done. They blame their contractor, Grass Hoppers who did turn up but failed to complete the work. We're all judged by our performance and this falls well short of expectation. Romans used to manage property for us and were very efficient back then.
Dear Ray Collington, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleFound chloe to be very helpful. Extremely good at communicating throughout the process.
5/5
GoogleCommunication, the chase and support on property hunting specially from the girls at Romans is delightful. Highly recommended Estate Agents by me at least for Bracknell area.
Dear Adrian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleOur experience has been great since we moved in but the moving process was awful. Every time we asked an agent to find something out it wasn't done and we weren't contacted. We had viewings where we waited here for ages before realising we had been forgotten about, then had to call the office and wait for someone to come out. We were assigned to different agents all the time and nobody could keep up with what was actually going on. Also had a girl who kept calling and emailing me every day, and even pretended once that it was the last day to submit something (which it wasn't) in order to get us to do it. I felt incredibly badgered by the team at Bracknell Romans, it was quite exhausting. It was also ironic how every time they wanted us to do something we got emails and called 3 times a day, however every time we wanted to know something about the property or the landlord it was NEVER done. I'm talking 5 or 6 occasions we had to thoroughly chase it up. The first time we even saw the place we had been triple booked and spent less than a minute inside, and the poor agent seemed very stressed that someone had done something wrong with her diary. However, Liga has been great with us so far and I'm glad we managed to get paired with her, she listens to anything and was very polite and nice when we had our inspection.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Bracknell office has 642 reviews across two platforms: 641 on Google, 1 on View Agents.
Romans Bracknell is rated 4.2 out of 5 across all 642 reviews, and 4.2 out of 5 on Google from 641 reviews.
Romans Bracknell, New Manor House The Ring, Bracknell, Berkshire, RG12 1JT.
