Romans Bracknell reviews

★★★★★ 1/5

Google

Avoid them as best as you can!! Very unprofessional personnel. If you find a house and you want to purchase it, I would avoid them. Unfortunately, they will cause you lots of stress and anxiety. Put lots of pressure on you, and when you find faults and want to find ways to sort it out, they avoid you. Having checked with other of my friends, they all had issues with Romans. I wish I'd known before having to deal with them!! It's not worth the hustle. Just avoid them!!

Elena · 14 March 2024

★★★★★ 5/5

Google

Dear Jacqueline Miles-Miller, I am so grateful for your quick and friendly response to my recent email. I am impressed by the quick action to my request regarding a few items that needed attention at the property, and an action plan put in to place. Thank you for always being mindful of my individual needs and the support you give me. Your support goes above and beyond what I expected and I am very thankful for your kindness. Thank you for truly exceptional customer service; Five Star experience !

Marlize · 14 March 2024

★★★★★ 5/5

Google

Brilliant job selling my house by the Romans team. Particularly Lewis and Joe who worked really hard getting me many viewings, always providing me with feedback and advise about offers. Friendly but professional service, always ready to help and advise. Once under offer the Move Team worked hard for me when negotiations for a completion date became tricky. Would definitely recommend, thanks again

Sheila · 9 October 2020

★★★★★ 5/5

Google

Our property manager Lisa Fazal was extremely efficient when resolving a problem with our front door. From reporting the issue to getting a contractor to the property was very fast and effective, massive thank you to Lisa for completing this all in one day

Charlie · 30 April 2023

★★★★★ 5/5

Google

Lisa Fazal has been our lettings property manager and we couldn't have been happier - she's friendly, professional and understanding. Romans in general have been a good company to work with.

Sam · 14 March 2024

★★★★★ 5/5

Google

I have found your company very professional. In particular I've been dealing with Reece. He has been so helpful and very knowledgeable about each property. Reece has promised to find the right property for me and I believe him. Very honest and good with dealing with people. In an age when customer service isn't always everyone's priority I found it refreshing to have been on the receiving end of true professionalism.

Barbara · 5 August 2024

★★★★★ 5/5

Google

Bryony was really helpful with everything. When we booked our viewing she answered all our questions and showed us around the apartment which was really nice as another estate agent at a different company just told us to “look around”. Everything went smoothly.

Diana · 30 April 2023

★★★★★ 5/5

Google

Me and my partner had recently decided to get our first home. After much searching we found Jack Fisher from Roman's Bracknell and a lovely 2 bed place . Jack was very professional and helpful making our first time moving easy and simple. Would recommend Roman's to anyone first time home finding or not.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 27 August 2021

★★★★★ 5/5

Google

I had the best experience ever in renting a 2 beds house in Bienfiled, Bracknell and this was thanks to Nikki Salmon who amazed me with her professionalism and extreme focus on me as a new customer, helping me under how things need to happen in my relocation challenge from my country to UK. Things moved extremely fast and without any issues.

Corina · 29 July 2019

★★★★★ 5/5

Google

This is my first experience with renting on my own, Romans have made it very easy and great experience. Had great communication and help answering any questions I had. Thank you to Jack Fisher for making it such an easy process and I look forward to moving into my new house!PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 27 August 2021

★★★★★ 5/5

Google

I have been working with Lisa Fazal from the Bracknell office to organise a refurbishment of my rental property. Lisa has used her network to find skilled and trustworthy contractors and I have every confidence that the job will be carried out to a high standard and will deliver value for money. Thank you Lisa.

Tanya · 31 May 2021

★★★★★ 5/5

Google

I would like to give a big thanks to my property manager Lisa Fazal who has managed my property in Bracknell with great care and attention and has always dealt with any issues that have been raised in a timely efficient way . During the time she has been my manager we have struct up a very good friendship . If I was able to give 6 stars then I would have certainly given this

Nigel · 7 March 2024

★★★★★ 5/5

Google

Honestly I can't explain the great service I recieved from the Romans team and the help they provided. The flat I was living in became run down, they helped me move quickly and efficiently, Leo in the bracknell branch was a great go-between, and the manager Callum treated my situation with great respect and humility, I'm glad that I am with Romans

Ben · 17 October 2024

★★★★★ 5/5

Google

As first time buyer im would like to thank you to roman bracknell sale team especially dear lyndsey very helpful & done great job thanks.

Ali · 17 December 2025

★★★★★ 5/5

Google

We viewed a number of properties with Jon and he created the most professional and enjoyable viewing experience by far, of all the many, many viewings we carried out. Jon was knowledgeable and approachable and we didn't feel pressured to make decisions in the moment, as had been the case with some other companies. Thank you Jon!PositiveProfessionalism

Emily · 27 August 2020

★★★★★ 5/5

Google

Massive thanks to Reece @ Romans in Bracknell for helping get a broken shower replaced. Very efficient, professional and diligent.

Michael · 27 June 2024

★★★★★ 5/5

Google

A huge Thank you to Dominic ( Romans- Bracknell) for his help and professionalism in helping me find a new home. I was new to the area and needed to rely on a good service. Thank you. Theodore

Theodore · 30 April 2023

★★★★★ 1/5

Google

I don't like writing bad reviews for services but in this case, I feel I must. In short, a flat was advertised and presented to me as "Furnished". I placed my offer on the flat, was accepted and then signed the contract. Then, when I arrived on my move-in day, I saw that the place had been stripped of all furniture and it was clearly unfurnished. Furnishing the place obviously cost me a lot of money, was massively inconvenient, and this also resulted in me sitting in an empty flat for a week while I waited for things to arrive. When I sent a complaint email to Romans, asking for my message to go to the branch manager, NOT A SINGLE SOUL BOTHERED TO REPLY or call me. Not the branch manager, not the lady I sent it to, not the agent who showed me the place. Nobody. AND I KNOW THEY SAW THE EMAIL because somebody from their branch called the landlord about this issue. They couldn't have cared less about my situation. (It was me that was affected, not the landlord.) Also, as other reviewers have said, they are commission hungry and will try to force you to buy their triple-price Contents insurance. Do not buy it! At one stage, I was even told some silly lies, like: "This is part of your offer agreement; you have to go with our insurance." And, "The landlord insists that you buy this particular cover, only available from us." I didn't fall for that. I ended up getting my own insurance with Admiral at a third of the price for the same (probably better) coverage using a basic comparison site. I also learned later on from the landlord that there had never been any conversations about Contents insurance between them and Romans. Another lie: Several days before I signed the contract, I also asked Romans to check on the sofa situation (e.g. which sofa would I get?) and they said they'd left messages on the landlord's phone about this. It wasn't a big deal, I was happy with any sofa in this "furnished" property, so when I didn't hear back from anyone, I left it. Obviously, Romans never left any messages or called anybody about this. If they had, I wouldn't have encountered the "unfurnished" problem described above. (The landlord had never once heard from Romans that this was supposed to be a furnished flat. She would have known that if they'd called her about sofas!) END.

Joel · 1 October 2023

★★★★★ 1/5

Google

Unprofessionals... When moving in they said the appartment was cleaned professionally when wasn't AT ALL! We sent them pictures and email about it and at the end when we left they still wanted to charge us about £250 for professional cleaning. We obviously didn't agree with that even if they tried to negociate it and make us pay 50%. Don't be afraid to sue them on GOV website and take a 3rd party involved in it. It's free of charge there for you. Make sure you keep dated images (date must be on the photo) and use them as a proof to build your case. Don't be afraid to go against them! Just make sure you have all the proofs in order.

Erik · 1 October 2023

★★★★★ 5/5

Google

Highly recommend Jon Langley. He worked very hard to sell my house and got it sold in a couple of weeks. Always keeping in touch and updating me daily. Also recommend Rory who was very good and spent time going through things with me and updating me and discussing options.PositiveResponsiveness, Professionalism

Lesley · 27 August 2021

★★★★★ 5/5

Google

“Madison was really helpful, she is a great asset to Romans.”

Caroline · 3 October 2024

★★★★★ 5/5

Google

Our move manager Lyndsey has been great to work with throughout, her cheerful style, professionalism and regular updates have been much appreciated during our move.

Fran · 28 May 2025

★★★★★ 5/5

Google

We recently sold our property with Romans Bracknell / Warfield and had very positive experience on the whole. Despite losing 2 buyers in a difficult market they were very patient and enthusiastic about the process, quickly finding a handful of interested parties each time the property went back on the market and twice achieved asking price offers. Particular thanks goes to Jon who progressed our sale and kept us fully up to date and was always available. The sale was eventually concluded from offer accepted to completion in 5 and bit weeks!

Alex · 24 July 2023

★★★★★ 5/5

Google

We recently engaged the services of Romans to facilitate the purchase of our new family home. The team demonstrated exceptional professionalism and support throughout the process. I would like to extend particular commendation to Lyndsey, whose unwavering dedication was instrumental in successfully guiding us to completion. I cannot recommend her highly enough. Nick and Claire 😀

Nick · 11 November 2024