Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
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1/5
GoogleRomans are ok to deal with.
However, under no circumstances should you take on their conveyancing services. Manor Hall Law are shocking they're not transparent with their billing, they sell data on without permission, they delay transactions by trying to insert various insurance products and are generally difficult to deal with.
Manor Hall Law is a terrible and doesn't match Roman's requirements at all. Roman's should drop them and find a company more in keeping with their values. I won't use Roman's again while they retain services from companies such as Manor Hall Law.
Mark Β· 30 July 2016
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5/5
GoogleI had been for a few viewings throughout Bracknell with minimal luck with agents and timely responses. I by chance walked by the Romans Lettings team in Bracknell and decided to pop in and ask for assistance. Within 4 days, we had been shown 3 very high quality apartments and organised a rental agreement. Iβd recommend Romans to anyone looking for good quality service ! Thank you so much for your assistance and high enthusiasm Charlotte Travers ππ»π.PositiveQuality
Wayne Β· 27 August 2022
Agent replied Β· 29 July 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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5/5
GoogleThank you to Bryony, Tiffany, Shona, Charlotte and Dom for helping me secure my rental! Very professional and helped with all my questions
Charlotte Β· 30 April 2023
Agent replied Β· 29 July 2023
Dear Charlotte
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleExcellent service, thank you to Jade and her team at Romans|Bracknell.
Olga Β· 20 February 2024
Agent replied Β· 21 March 2024
Dear Olga Hooton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe were really impressed with the service we received from Ollie Hawkins and his team at Romans Bracknell. We were completely new to lettings but Ollie explained everything clearly and thoroughly and put us at ease about the process. The process of finding tenants went more quickly and easily than we could ever have imagined thanks to Ollie. Would definitely recommend Romans to anyone letting out a property based on the first-rate service we have received.
Lusana Β· 29 July 2019
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4/5
GoogleMy experience with Romans in Bracknell has been excellent.
I dealt mainly with Charlotte Wild, whom I found very professional and courteous. Whenever I left voice mail or "e" mail, Charlotte never failed to return correspondence. Always very helpful, with any problems that arose.
I was renting a property through Romans, and it all went very smoothly. Then when I needed assistance to vacate prematurely, Charlotte did everything she could to make it as painless as possible.
I found everyone I dealt with at Romans, Bracknell very courteous and helpful. Always greeted when visiting the premises, never left to be ignored.
Well done and thankyou.
Michael Β· 31 July 2013
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5/5
GoogleCharlotte has been extremely helpful with our rental property. Will definitely be recommending Charlotte and the bracknell team to friends looking to buy/rent a property in the future.
Sophie Β· 2 October 2022
Agent replied Β· 29 July 2023
Dear Sophie,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleJack Fisher was really helpful, responsive and attentive when completing our search for a 4 bed rented property. All has gone well and we have now received the keys to our new property! Thanks Jack and Romans
Hamza Β· 31 May 2021
Agent replied
Hi Hamza, it is great to hear you had such a positive experience from us and the service you received from Jake. We hope you are happy in your new home.
Kind regards
Customer Care Team
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5/5
GoogleFantastic job from all the Team on selling my house so quickly you all did such an amazing job. Special Thanks to Jonathan Langley for always being my property sounding ear, friendly and professional. Always a pleasure to work with.
Holly Β· 7 September 2020
Agent replied
Hello Holly Callard-brooks
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
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5/5
GoogleWe were delighted with all aspects of the Romans, Bracknell selling experience. Jon Hawthorne was a pleasure to deal with as he was genuinely interested and caring. The members of team we dealt with were competent, efficient, polite and helpful. Thank you Romans.
Richard Β· 29 July 2019
Agent replied
Thank you for your positive comments regarding Romans of Bracknell; in particular your comments regarding Jon Hawthorne.
We always aim to offer the best service possible and I am pleased we have met your expectations.
Kind Regards
Mark Wright
Regional Director, Residential Sales
01344 404705
mwright@romans.co.uk
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5/5
GoogleFrom the first contact with Reece Probert we were provided with full information and were supported at every stage about our property. He put every effort to keep us informed and we are very thankful for his dedication and commitment. Mr Probert also organised the tradespeople when it was needed to resolve any issues.
Dusan Β· 28 April 2024
Agent replied Β· 29 July 2023
Dear Dusan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleThe turnaround was really quick regarding first contact, visit same day, taking off the listing same day and putting me in touch with the right people in less than 24hours.
Towards the end of the process the communication response time slowed down but I believe it must have been because Romans had passed over this to the owner.
Great team and special thanks to Amie - of Bracknell branch for really good customer experience.
Patricia Β· 2 September 2019
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5/5
GoogleWe've dealt with Romans for about a year and have found them to be very helpful, especially Rohan and Tom, they've kept us up to date and have answered our many questions promptly, we will be letting our house through them shortly
David Β· 29 July 2019
Agent replied
Hi David
Thank you for the review. I appreciate you have experienced Romans as both buyer and seller now, so it is all the more pleasing to hear the positive comments.
Hopefully we can conclude your purchase in the next few weeks and look to introduce you to our lettings colleagues and they can live up the standards we have set.
Thank you again for the review and do call me if you need anything in the future.
Kind Regards
Jonathan Hawthorne
Senior Manager, Residential Sales
01344 400105
jhawthorne@romans.co.uk
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5/5
GoogleA shout out to Jack Fisher and Andrew Cullen at Romans for their rapid, professional responses and their patience, understanding and empathy. Would recommend working with these chaps.
Pete Β· 29 July 2022
Agent replied Β· 29 July 2023
Dear Pete,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe were really impressed with the service we received from Ollie Hawkins and his team at Romans Bracknell. We were completely new to lettings but Ollie explained everything clearly and thoroughly and put us at ease about the process. The process of finding tenants went more quickly and easily than we could ever have imagined thanks to Ollie. Would definitely recommend Romans to anyone letting out a property based on the first-rate service we have received.
Lusana Β· 30 June 2017
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1/5
GoogleBy far the worst letting agency I have had the "pleasure" of dealing with. They arrange visits and don't turn up. You send emails and they don't reply. No matter what option you select when you call, it is never the right team and they cover each other. I had a leak in the bathroom over a year ago and I am still waiting for action. As a tenant, I have given notice to leave the flat due to their incompetence and lack of prefessionalism not because of the flat. I cannot comment on the service provided to the landlords but the service provided to the tenants is non existent.NegativeResponsiveness, Quality, Professionalism, Value
Alba Β· 10 December 2021
Agent replied
Dear Alba
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleSarah Hood from the "Lettings Department" has provided a fantastic service from start to finish with my new letting agreement.
Her exceptional service, dedication and attention to detail made the process an easy and pleasurable experience.
*** Thank You Sarah ***
Paul Β· 29 July 2019
Agent replied
Dear Mr Lyczba
Thank you for taking the time in leaving such a positive review. I will pass this review onto Sarah. Kind Regards Sue Winterbourne Lettings Director
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5/5
GoogleRomans were a pleasure to work with, I would highly recommend them to anybody at selling their property. Joe and Lewis were outstanding, punctual and kept communication high so I knew exactly how the sale was progressing right through to completion.
Ted Β· 29 July 2019
Agent replied
Thank for your review. Knowing you are in the business and work for such a high end developer, it means a lot more as I know your standards and expectations were very high. Best of luck for your move.
Kind Regards
Jonathan Hawthorne
Senior Manager, Residential Sales
01344 400105
jhawthorne@romans.co.uk
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5/5
GoogleHighly recommend Jon & Lewis without any hesitation.
I also had the pleasure to deal with Joe & Jack briefly.
Wish them all the very best :)
Isra Β· 29 July 2022
Agent replied
Hi Isra
Thanks for taking the time to leave that review and thanks again for the vouchers and Chocolates, it's always a pleasure working with your family.
I hope you have settled into the new house well.
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5/5
GoogleJust moved into my new apartment. The process was smooth from start to finish, and Jack Fisher was always on hand with all the info required. The service from Jack especially was five star.
Lewis Β· 22 April 2021
Agent replied
Hello Lewis Hedges
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
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5/5
GoogleI have had a great experience dealing with Sarah Boyens at the Bracknell office. Responses were swift and relevant.
ΠΠΌΠΈΡΡΠΈΠΉ Β· 31 March 2023
Agent replied Β· 29 July 2023
Dear ΠΠΌΠΈΡΡΠΈΠΉ
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleAfter 2 years renting with Romans, I was disappointed with the lack of flexibility from the letting team.
They are very rigid when it comes to serve notice and do not take into account any of your requests to vacate the property despite giving the agreed 2 months notice.
I felt like I was put on a corner and they forced me to serve notice at the end of the tenancy term and to keep on paying for the utilities despite not being at the property. What I found it disappointing was the fact that they did absolutely nothing to find some common ground.
I will never use them again and I will discourage my acquaintances from using this company.
Valerio Β· 27 August 2021
Agent replied
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk
Kind regards, Customer Relations Team
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5/5
GoogleI use this Estate Agents to manage my property in Bracknell as I am not local to the area. I am constantly impressed by Donna-Marie Brant. Donna goes above and beyond regularly for both my tenants and myself as a landlord. I have not met anybody in this field that undertakes their role with such passion and commitment. I feel confident that my property is in safe hands and that my interests as the landlord are well represented. This industry needs more people like Donna! I would recommend any landlord considering to use an agency for maintenance in this area - I am no concerns about my property being in good hands.PositiveResponsiveness, Quality, Professionalism, Value
Clare Β· 27 August 2021
Agent replied
Hi Clare Pennington,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Bracknell & Warfield. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleStaff are helpful and caring. Although they're paid by vendors and have the vendors interest at heart, nevertheless they get to know potential buyers and try hard to meet the buyers wishes. We dealt a lot with Beth Murphy. Sometimes constant calls are a nuisance. However, here we had an agent who wanted to sell us the right house for us. Any call from Beth was always helpful.
Len Brotherston
Len Β· 26 February 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
