Romans Bracknell reviews

★★★★★ 5/5

Google

We’re so grateful to Lydnesy for all her help in purchasing our new property. She was always quick to chase up any questions we had and kept us in the loop with solicitors, making the whole process so much smoother. Her advice was invaluable, and she really went above and beyond. Thank you!

Abigail · 16 April 2025

★★★★★ 1/5

Google

Avoid at all costs, moved into a 2 bedroom flat being promised that a touch up paint job would be done which was on the contract but after moving in I had realised that nothing was done about it, when phoning up was told "yeh will see if we can do something" and never heard anything back. The day we moved in early December we realised that there was no heating so had to call up numerous times to get that sorted which took roughly a week, during our stay some light bulbs required replacing which we replaced but were charged for this on the check out report because they weren't the same ones as before. When moving in, the flat required a little cleaning as there were dust on the floors and the table top in the kitchen and when moving out spent hours cleaning the whole place spotless and guess what!! we were told to pay £320+ for cleaning fees because apparently the cleaning wasn't professional enough! on top of that during the initial checkin they had stated 3 keys were in the kitchen for the flat which we never saw and we were charged £30 for that. Any little scrubs or marks that appears on the walls doesn't count as general wear and tear for Romans and they charge a minimum of £5 for even the smallest scratch they can find. Although leaving the flat in a better condition then moving in we ended paying over £400+ just for these so called charges. When I had requested the invoice from the cleaning company for the job they had done it seemed like this cleaning company no longer existed, smells very fishy doesn't it. An empty 2 bedroom flat which we cleaning spotless using all cleaning products we can ended up as 4* on the check out report. Does it make sense that a perfectly clean small flat can cost over £320 to re-clean? I have uploaded some images of the flat when we did the cleaning and as you can see but it wasn't good enough so they called their buddies to probably 50/50 the money from the cleaning costs, and they added some very silly and stupid charges which they have come up with (to be fair I don't even think any cleaners came at all). Do bear in mind the check out report was 3 pages with more charges to follow for totally bullsh*t pumped up charges I had no idea what they were about. AVOID!.

Cihan · 3 December 2019

★★★★★ 5/5

Google

Fantastic service from the lettings team. Codi was very helpful, informative and friendly. Thank you

H · 30 December 2022

★★★★★ 1/5

Google

Worst letting agency ever. We rented a property with them previously for 3 years with no issues. We had direct contact with the landlord and he was more than happy to resolve any issues we had within a day or two of us contacting him. We now rent a different property with a different landlord through Romans, and we now have to go through a Romans representative to get any work done. Our landlord is a complete rogue who doesn't care what state his property is in and will only use his contractor because he's cheap, even if that means leaving us for months with issues unresolved. Our representative is fine with this and instead of fighting our corner to have the property we pay good money in working order, she argues or ignores us. Since moving into our property, we have had; a leak, the washing machine broke, the electrics are faulty, the front door lock was broken, our water tank only produces enough hot water in a day for one use of the shower and one sink full of water for washing up. The property is absolutely dropping to bits and when we moved in it had not been cleaned after the previous (disgusting) tenants, so we had to wait outside while an emergency cleaner was sent out. All of the soft furnishings left in the property were dusty, stained and smelt disgusting. The carpet was dirty, there were stains all up the walls and the oven was full of black tar like goo. Romans tried to blame the cleaning company and told us somebody HAD been sent out but they mistakenly thought they only had to do the bathroom - which was also disgusting. Absolute bullsh*t. As I said before, any issues we have we have to report to a Romans middle person who is, in a word, terrible. We reported the issue with the hot water a month into our tenancy - 5 months later it still isn't resolved as she often makes excuses or point blank ignores my emails. Our washing machine broke over a month ago and it's finally being replaced tomorrow - only after I called to complain and ask for her managers details! We of course still have to pay our full rent even though it is in our tenancy agreement that white goods are included. If you want a decent service, vetted landlords who don't let their properties fall into complete disrepair and representatives who aren't lazy and care about protecting their tenants - I seriously would not use Romans.

Abigail · 11 October 2019

★★★★★ 1/5

Google

Romans Bracknell - These Estate Agents are the most snidey, underhanded, dishonest people I have ever had the displeasure to deal with. They overpriced our house to begin with, getting you hopes up, seems to the way they try to hook you into a contract, and drive the market up. Then when you get very little viewings and you contract expires they constantly try to get your business. Either by suggesting "a one off viewing" knowing full well they would have the right to charge you commission for a finders fee or introduction fee. If you do put you house back on the market with another estate estate, then they do their level best to spook any potential buyers by suggesting the valuation of another estate agent is over priced. SNEAKY SNEAKY double standards complete bunch of liars. DO NOT TRUST THEM @Jonathan don't bother reaching out with your seamingly shocked responses this will never change my view of Bracknell Romans - like others have commented, there are alot of positive reviews posted, which I believe are FAKE one off - yet another sneaky tactic to boost your ratings ....what a big fat joke of a company

Mr · 30 July 2019

★★★★★ 5/5

Google

We have been looking to move to Bracknell since July last year and have had many viewing with Romans. Rohan sort of become our go to man for bookings and questions and i have to say he is one of the nicest people i have met. Nothing was to much for him and he always checked up on us. Unfortunately we did not buy through Romans and honestly feel quite gutted we didn't! Rohan your welcome round for a cuppa anytime once we move in!!

C00mes · 30 July 2019

★★★★★ 1/5

Google

This is my first experience buying a home in the UK ( I have 3 other properties not in the UK ) and it has probably been the worst experience ever - the agents were never at the office when I called, there was no callback unless they were threatened by email , I had to fly to the UK twice as they messed up the paperwork , they could never get hold of the vendor, the exchange on the property took 6 weeks longer than originally planned - and this was a cash buy with no chain (shudder to think what would happen it involved a chain and requiring a mortgage) - I could go on , but that would take too long - suffice to say when we finally collected the keys, ( no garage key , the back door was open and the property is digustingly filthy) the 2 keys they had, was thrown at me from an agents desk onto the counter - shameful !

Eldor · 29 July 2019

★★★★★ 5/5

Google

I have had the great pleasure of having Romans Estate Agents assistance in acquiring our new home and it was an absolute delight to have some of the finest people to handle our affairs. The house searches took us through quite a few estate agents who seemed to just want to sell houses but not understanding and catering to the actual household need that we faced. Then we found Romans and to our delight a young vibrant young man, Sam Masey entered the picture... absolutely brilliant and fully knowledgeable of the marketplace... a good listener who then decodes what he hears and converted it to a sensible knowledge of what the real need was. He proceeded to assist us in viewing and accessing properties that could cater to our real need. Surely, things as they normally do never seem to go without hitched and bumps in the road but thanks to an excellent move manager Yasmine Hunter who handled the acquisition process like a charm, the hurdles got lowered and now we can be proud of our new home. An excellent team of folks who know what the role is about and always made themselves available upon request, I cannot recommend this team highly enough and I must express my sincerest thanks to you all for an excellent service.

Michael · 29 July 2019

★★★★★ 5/5

Google

I got recommended to this company and I was not disappointed. As I'm leaving the country for a stint, I wanted for my house to be fully managed while I'm gone with minimal fuss and that's precisely the experience that I've manged to have so far. The Letting Agent (Alex) has been nothing but helpful in overseeing the let so far and all the staff members who have been involved in this process have all been much the same. It's obviously early days yet, but everything so far has been positive.

Nick · 29 July 2019

★★★★★ 5/5

Google

Exceptional service from a great team, Jonathon Langley who took time to go through everything with me and nothing was to much trouble. A very efficient young man, Daisy, Lewis, and the rest of the agents who showed potential buyers around and kept in constant touch with me keeping me updated. My house was sold in 4 days after 14+ viewings and 5 offers !! The follow up service was just as good with all others involved from solicitors Dexter Montague, Amelia Brown Yasmine Hunter to name only a few. I would highly recommend Romans. Penny Hope

Penny · 29 July 2019

★★★★★ 4/5

Google

I have recently rented my property with Romans Bracknell, specifically represented by Alex Pedersen. I found him to be extremely professional in every way whilst having a friendly manner about him. He is always impeccably dressed, which counts a lot to me in respect of business-like professionalism. He is very knowledgeable and efficient - especially in his communication skills which were always prompt, helpful and relevant. This is true even now after essentially his work is done as he successfully secured a tenant for me, but remains a trusty source of help and information if required. Romans' customer service is first class and if mistakes are made they take responsibility for them and make amends. For their business-like professionalism and customer service alone I would have no hesitation in recommending Romans Bracknell to any prospective landlord.

Linda · 29 July 2019

★★★★★ 1/5

Google

I'm pretty much sure 99% of the positive reviews on here are fake, each one has just one review and the way the reviews are written and the grammar are identical. Although the fees for tenants are clearly displayed in writing and online, the fees are double compared with competitors., no wonder the government are now changing the law in 2018/2019 to stop people getting ripped off. Such a shame me and wife really liked a house, but the fees which worked out over £1100 for a measly credit check and an hours admin was nothing but a scam compared with 8 other local agencies fees which worked out at £500-£700 max. Stay well clear, this lot simply cannot be trusted.

Andy · 29 July 2019

★★★★★ 5/5

Google

We have had an outstanding experience using Romans. Rohan Iqbal helped us to find our perfect home. I know we did not make it easy for him as we had some very specific preferences. Rohan knew exactly what we were looking for but also gave us the opportunity to think outside of the box. After the owners accepted the offer, Rohan would still touch base to see how things were going. Once we started the process of gathering all the necessary paperwork, we met Lorraine Eivers and her assistant Caroline Shillock who kept us up to date on the progress of the rest of the chain. They happily answered any questions we had. When we were ready to exchange we unfortunately hit a few bumps on the way but that was when John Langley reached out and sorted it all out in just a few hours. We would highly recommend Romans Bracknell and the Move team from the Romans Group. Thank you again for all your help, we really do appreciate it!

Marijke · 29 July 2019

★★★★★ 1/5

Google

My experience with Romans has been very poor from the start. The first ever house we viewed with them they sent someone with the personailty and charisma similar to my Grandad's and thats because he's dead... After refusing to view anymore houses with them for multiple months, we unfortuantly had to give in as the one property we really wanted was with them and to my surprise the service was much better. The problem then came once they had recieved all the money, and lets not miss the fact that their fees are absolutly RIDICULOUS! They had advised me when I signed the tenency document that I will be told the time I can pick up the keys closer to the date, so I waited and waited, and waited until it was 4 days before I was due to move in. I sent an email explaining that I need to know the time so I can arrange the removal service before there are no slots available for that date, well 48 hours passed and still no response to the email... I give the branch a call and am advised that no one in the office knows and that they will need to give the landlord a call to confirm, at this stage I express the urgency for me to know this information and am advised they will call them immediatly and get back to me on my number. Well after 3 hours of no response and it being 6pm so the branch is shut, I know that they are not going to bother so I source the landlords number my self and have to get in contact with them. Luckily I do and manage to secure my removals service just in time, howver I wait to see if Romans will get back to me out of interest and would you believe it, no, no they did not... I pay all that money for admin fee's and the only bit of work I asked them to do, they dont bother to do and then have the audacity to contact me asking me to submit a 5 Star review. ABSOLUTE JOKE of a company

Paul · 29 July 2019

★★★★★ 5/5

Google

We could not have asked for more from the team at Bracknell. Efficient, caring, and all going above and beyond the call of duty to ensure we had a smooth process from start to finish. The communication from the team was excellent and by the end of the sale I felt like they had all become friends. An excellent professional service that we would highly recommend to anyone requiring a knowledgeable estate agency. Thank you to a wonderful team who guided us successfully every step of the way.

Jo · 29 July 2019

★★★★★ 5/5

Google

This is the first time we have used Romans to find a tenant for our annexe and I would highly recommend their services going forward. We have had one main contact, Ben, throughout the whole process and it has been a breeze. From the offset he has been really helpful, knowledgeable and responsive throughout the process. In fact, the turn around time from initial point of contact to getting a tenant in has been ridiculously quick and easy and that is definitely thanks to the great service that we have received from Romans. Ben provided us will all the information we needed at every point, explained everything clearly and followed up at every point to ensure that we understood and were happy. Great service, would highly recommend and also will use them again if and when this tenancy ends. Thank you:)

Anna · 29 July 2019

★★★★★ 5/5

Google

Romans have been excellent from start to finish. We had a bad experience with an online estate agent, but you certainly get what you pay for with Romans. We were looked after well by the the whole team and in particular by Rohan who was our main contact and he looked after us with regular updates about current activity, feedback on viewings etc and I really felt he understood what we needed to be able to complete the sale and for that be right to enable us to purchase what we wanted, all in a difficult market. Thank you Romans.

Richard · 29 July 2019

★★★★★ 1/5

Google

Lack of respect and liars. This market is hard enough without them lying about viewings and not giving you a chance to view. All they care about it money and not the stress of people trying their hardest and doing what they can to view and get an offer in etc. They need to stick to their word and do what they can to help people.

Esmee · 29 July 2022

★★★★★ 1/5

Google

I had a viewing on property this morning and after being asked if I had any children was told we would have to cancel the viewing as it's a landlord stipulation. This is illigal under the Equality Act 2010 and the landlord allegedly has requested Romans and Agent to discriminate against people with children and deny the right to view/rent.

Phill · 1 March 2023

★★★★★ 1/5

Google

I've seen so many great properties with Romans but just like what everyone else says locally and via social media we refuse to pay two lots of fees including reference fees when joint tenants have come from a previous property elsewhere. Until they only charge one set of fees from previous joint tenancies I would certainly avoid. Although the properties are a little cheaper locally compared with other agents you'll find the fees are pretty much doubled. Avoid.

You've · 24 February 2020

★★★★★ 5/5

Google

Excellent service from Hollie Evans and the team in Bracknell finding my first flat in a new region. Everything has been quick, clear, and efficient.

Josh · 15 June 2021

★★★★★ 5/5

Google

Thank you to Emma Loane at Bracknell Romans, she offered fantastic service, kept us informed and made the rental process and moving into our new property a comfortable and easy process.

Samantha · 29 July 2019

★★★★★ 5/5

Google

Jon and team sold two properties for me at close to asking price. A buyer provided an offer on my first property before they had even taken photos or put a for sale sign up! The second property they returned two offers within 24 hours of the flat going on the market. I cannot fault the service and I would definitely use again.

Adam · 29 July 2019

★★★★★ 5/5

Google

Excellent service. Always respond to our calls and emails. I would like to say big thank you to Rohan. He is an expert. He looked after us so well. Highly recommended

Julija · 29 July 2019