Romans Bracknell reviews

★★★★★ 5/5

Google

I came into the office and spoke with the lettings team. Charlotte Travers and Charly Walker were very helpful with my search. Thanks guys!

Vicky · 2 October 2022

★★★★★ 1/5

Google

I've had the misfortune of dealing with these cowboys. They will give you the best valuation so that you sign up, yet 1 week later they will call explaining that you need to drop the asking price! A price that THEY came up with!! Either their staff are incompetent or they are just plain shady - one to avoid in either case....

JOTI · 5 August 2023

★★★★★ 5/5

Google

Jack from lettings has been absolutely amazing! He has answered all my questions, kept me updated and sorted out all the maintenance issues. He is always polite, professional and helpful. Thank you Jack!

Mara · 29 April 2021

★★★★★ 5/5

Google

Could not thank Charlotte Travers from lettings enough, she done my viewing and was very professional, very helpful and all round just amazing!

Sharon · 2 September 2022

★★★★★ 1/5

Google

VERY DISAPPOINTED!!! I am having a very bad experience with this company, it started well but everything got worse. The people who showed my property did not know several things about the house, they did not let me know the only thing they said to the buyers I do not know. They were late for the appointment, did not respect that they had to take off their shoes, etc. Now I am about to complete the sale of my property and they do not call me to communicate the situation, I am the one I have to call, even the agency from which I am buying the other property are helping me, it is a shame, there is no communication, they say many Lies, until now I don't know what I'm going to pay them for if I don't see any work done by Romans, only the photos they took of my property and that they have on their website.DO NOT TRUST !!!

Sofia · 15 April 2021

★★★★★ 5/5

Google

I rung up and spoke to Tiffany Grainger about my property and she was very helpful with the information that I needed

Rose · 2 October 2022

★★★★★ 5/5

Google

We have felt grateful for support from Romans Lettings team, esp. Alex Pedersen. Alex has acted on our case so professionally with great strategy and efficiency. Thank you Alex and the team for the excellent service!

Fengling · 13 January 2020

★★★★★ 5/5

Google

We have rented from Romans Bracknell office for almost 9 months and always have found them to be very helpful and easy to contact and answer any questions we may have and deal with anything we ask of them promptly. Lisa Fazal is our contact property manager, she is a lovely young lady who is very helpful, friendly and very efficient at her job. We appreciate her very much.

Terry · 29 July 2019

★★★★★ 5/5

Google

Have been dealing with Jack Fisher at this branch and the service has been impeccable. From start to finish he has been organised and professional and incredibly friendly. Think he needs the 'trainee' removed as he's been far more informative than other companies non-trainees! The process has been very easy to understand, Jack doesn't throw jargon about and the process has gone so smoothly I never realised how easy it could be with the right person and company! Many thanks to the whole team and would highly recommend using them!

Hannah · 28 February 2021

★★★★★ 5/5

Google

Me and my partner would like to say a huge thank you to the team at Romans Bracknell for their hard work in finding us our first property. From the first phone calls with Keiran to the lovely Lilly showing us around the properties; their service has been amazing!! No questions we had were left unanswered and Lilly must have the patience of a saint as we wasn’t always the easiest clients but nothing ever felt like hard work for her. She made the experience enjoyable and as a team we highly recommend them. Thank you!!

Amy · 25 February 2021

★★★★★ 5/5

Google

Charlotte Travers was polite and very helpful with the viewings and trying to get things sorted for us. Thank you for this legend!

Guys · 29 July 2022

★★★★★ 5/5

Google

Working with Charlotte Walker has been a great experience. Brilliant customer support and great advice given. Will definitely recommend to friends and family.

Sherrilee · 29 July 2022

★★★★★ 5/5

Google

Keziah was amazing and so helpful during the process of letting my flat, always kept in touch and made it stress free for me as a first time landlord.

B · 8 May 2021

★★★★★ 1/5

Google

AVOID THIS LETTING AGENT! We were flabbergasted by the exorbitant charges Romans imposed upon us at check out. Much of this amount seems completely gratuitous. We were charged for things which were either problems before we took up tenancy, or are the result of expected wear and tear in some areas. We were even charged for structural damage, and most disappointingly things that we reported and Romans were abysmally slow to act upon until we included the landlord in our correspondence. 1. Deterioration and marks to the bedroom ceiling due to problems with a leaking shower. This was identified as a fault with the build quality of the shower and not something we were responsible for. 2. Cracks in the ceiling which are structural damage. 3. Cleaning charges. Romans stated the property needed a full clean, which was untrue, as we had swept, cleaned and hoovered the entire property before we left. What was even more ridiculous is that Romans said the carpets were brand new at the start of our tenancy therefore they are deemed as being professionally cleaned, and they expected us to have to have the carpets professionally cleaned upon check out! We were charged £140 for “professionally cleaning” carpets! Plus £30 for window cleaning, plus an additional £210 cleaning charge! To add insult to injury they added £115 “compensation” charge to the landlord! A bunch of con artists only seeking to withhold as much money as they could from departing tenants. 4. The en suite was thoroughly cleaned before leaving. They sent us photos showing what would be normal wear and tear to a bathroom caused by moisture that would be expected to occur in a bathroom area naturally. This did not give a fair and accurate representation of the condition we left the en suite in. 5. We contacted Romans with regards to not being able to remove the mattress as we had been in touch with Bracknell Forest Council and they told us that because of the COVID19 pandemic they closed the recycling centre, and will not be undertaking curb side collections for the foreseeable future. We advised that we had no other choice but to leave the mattress in the garage. Yet they still charged us for this, even though we spoke to the incoming tenant and they informed us they arranged for the council to collect once the lockdown restrictions have been lifted. Avoid this Lettings agency at all costs I implore you. There are other reviews here that I wish I had read before letting a property with Romans. Romans has a practice of unjustly and dishonestly withholding money from tenants moving out. I’ve seen the generic response from Romans to all reviews highlighting their shortcomings. Don’t bother leave a response to this one. I’ve already exhausted all attempts at a fair and amicable outcome.

Andrew · 29 July 2020

★★★★★ 5/5

Google

Keziah was amazing and so helpful during the process of letting my flat, always kept in touch and made it stress free for me as a first time landlord.

Ben · 12 April 2021

★★★★★ 1/5

Google

DO NOT RENT from Romans. They do not care about their Tenants. DO NOT use their zero deposit scheme. It has been very carefully designed to hand power back to the landlord. In the long run you will pay more and when things go wrong (and they will) you will pay again. Romans were caught price fixing in the property market, so it should be no surprise they are scamming tenents as well. You have been warned. IN RESPONSE TO YOUR REPLY... I tried to deal with Romans customer service and you ignored me and would not listen to my complaints. The bottom line is you do not care about the Tenants in the properties and the other comments on here show that. Romans have been proven as cheats who will happily cheat their customers, so your reply means nothing! The bottom line is if my comments on here stop just one person using Romans, you lose far more than I ever did. You had your opportunity to resolve this and you failed.

Tristan · 3 July 2020

★★★★★ 5/5

Google

Very professional service and friendly staff, especially Sarah Heddle, who was a great help and made everything so easy and stress-free. Much appreciated. Great service from a friendly, professional young lady.

Jane · 25 August 2020

★★★★★ 2/5

Google

- Most of the times new contract does not reflect what was agreed. - If I complain of something usually it takes 2-3 months, if not even more, for someone just to contact me.(ex: I complain about something on 19th Feb, probably in late March someone will mail/call me and in April/May something will be done. - When the lady visit the house last year, some issues where pointed to her, that was in Oct 2019(4 months+). Nothing until this day.

George · 4 April 2020

★★★★★ 3/5

Google

Ideally we would like one person to be our contact for everything. We have Lisa for property maintenance and feel that she does a good job. However, when we change tenants we seem to have a team of people that we don't know sorting things out and when there are problems, we don't know who to turn to. Also we are not happy about the charges which seem to have rocketed over the past couple of years for less and less included service.

Tony.Yvette · 4 April 2020

★★★★★ 1/5

Google

I left my flat nearly a month ago, the same day I carried out the inspection with my landlord... Afyer a month I still have not received my deposit. I have already called them 3 times about it but apparently nobody cares. Before leaving without any autho9they gave my personal number to the engineers to electricity check, they. My letting manager should have called me and asked me my availability and not sharing my personal details with strangers.

Joana · 5 November 2020

★★★★★ 5/5

Google

Not having rented for a while, charlotte made the process very easy and accesible. She responded regarding our viewing appointment promptly and was even able to change our slot for us at the last minute. She’s been quick on the other end of the phone to answer queries and advise us of what our next steps should be. Can’t fault the service at all.PositiveResponsiveness, Quality, Professionalism, Value

Zanisha · 27 August 2022

★★★★★ 5/5

Google

I have had a great experience dealing with Charlotte Walker at the Bracknell office. She has provided me with timely updates and is never difficult to get a hold of when i need something urgently. Charlotte even went the extra mile, providing me with information whilst away on holiday in sunny Mexico; she is an invaluable asset to the team and our development in Bracknell.

Shane · 1 November 2022

★★★★★ 2/5

Google

Used Romans for close to 6 years. They were very keen to stay in contact when they needed our money or had to do compulsory visits to the house we rented in Windor. Apart from that, we hardly ever had any help with correspondence. We ended up having 6 different estate agents in the space of 6 years. When you send an email, no one responds and after several months you'll end up hearing there is a new agent who then knows nothing of previous agent's correspondence and the whole process is started from scratch. As tenants, it felt like we never had anyone in our corner, especially with a landlady who couldn't care less about the state of her house. Took them more than a month after a set date given to pay back our deposit. At the end of this process, I was left standing on the phone in the Romans Bracknell office to sort out my own problem whilst the lady that helped me just packed up her stuff and went home. It did put the cherry on the cake. Poor service throughout. Do not use them. I know Joe will respond with some generic message of how sorry they are to hear this and how they strive to deliver great service. Please stop that and get your house in order. People spend their hard earned money with you and your service is less than standard. You need to go look at how you train your employees and look up the word professionalism.

Wynand · 31 December 2019

★★★★★ 5/5

Google

Just rented a property through Romans and was impressed with how everything was handled so quickly and efficiently. Really professional service - thank you to Sarah Heddle for handling my move so well

Jasmine · 29 July 2019