Romans reviews

★★★★★ 5/5

Google

Overall, a great positive experience with Romans. Jacqueline, who has been assisting us the whole way has been very supportive, communicative, and dependable. We could not have a better agent. Thanks very much for all the help!

Adam · 22 June 2026

★★★★★ 5/5

Google

Had issues with sewage drainage today which caused my loo to back up. Called my contact at Romans Reece Probert to help sort it out . Within the hour roughly of making the call someone came round and sorted the problem. Fantastic service thank you Reece 👍👍. Mick Bruniges.

Michael · 19 October 2024

★★★★★ 5/5

Google

Thank you Kaitlyn Young'.for making the return of deposit a simple and efficient process

Sandra · 8 August 2026

★★★★★ 5/5

Google

I have been with Romans Estate & Letting agents for quite few years. They are generally really helpful and leave me out of the most maintenance issues. The minimal I need to do is to authorise the actions. Very happy with the services received at the moment!

Zhu · 6 April 2026

★★★★★ 5/5

Google

Romans has been managing my properties for a number of years. They have a great platform to help me manage things but more importantly the support from Leo has been excellent. Thanks Romans.

Ad · 13 March 2026

★★★★★ 5/5

Google

Fantastic service by Romans Bracknell. I was treated and served with great professionalism from the get go! Lily Rowlands helped with the search and knew exactly what I wanted by recommending me the perfect house. Lorraine Eivers kept me updated throughout the buying process and assisted with any queries I had. Jonathan Langley helped through the final stages and was just a phone call away. Overall an exceptional service by the Bracknell team who were not only friendly and professional but also very responsive to my emails and phone calls. Thank you so much for making my experience a lot easier! Highly recommended! Regards SusannaPositiveResponsiveness, Quality, Professionalism

S · 27 August 2022

★★★★★ 1/5

Google

I’m afraid overall it had been a stressful nightmare. The lettings hub tells you everything is submitted and cleared when in actual fact ours hadn’t - and we weren’t told for a whole 28 days. This meant than 10 days before moving, with a husband having stress seizures anyway and a child with special needs, we were faced with the very real possibility of being homeless. I was told this was because Romans/letting hub had to wait 28 days for us to be rejected (even though we’d been told by Romans AND on the lettings hub that ‘everything had gone through’. The email informing us was sent late in the day just before the weekend so I was stuck worrying without being able to take action. Of course I didn’t sleep. The email was blunt and did not explain why I had been ‘rejected’. At best it was an inhumane way of communicating such a hugely impactful outcome. When I did finally get clarification, I was told it was because my self-employed accounts haven’t been sent. Even writing this now, as a very calm and patient person, this makes my blood boil. I had sent my accounts personally FOUR TIMES by email, my accountant sent them in directly twice by the time we came to move in. I uploaded my tax returns for 2 years (initially only asked for one year) to lettings hub TWICE plus having to entirely redo the whole process 9 days before due move date. I had communicated TWICE - with 2 different people on 2 different occasions (as clearly there had been no communication in the office) that i didn’t know what was meant by a tax ‘receipt’. They didn’t seem to know either by the vague response I received. I asked if receipt of payment was what was needed and that I could only Screenshot my account. I was told that was sufficient, did so, and also uploaded it to the lettings hub. Twice. I wash told - again - ‘yes that’s all gone through’ and that was all that was needed. The next I heard was 28 days later that I was ‘declined’ because I ‘haven’t submitted your tax returns’. I. Was. Livid. How can such sheer incompetence happen to this degree? I have genuinely never known anything like it. We’d been told everything had cleared and the new rental was going through and our end and reference checks complete. It even said so on lettings hub. To add salt to the wound, I had to take a whole morning off work (costing me £140) to completely redo the ENTIRE process on lettings hub - wait for it - BECAUSE I’D TAKEN 28 DAYS TO RESPOND?!!! The same 28 days that I’d just been told I’d had to wait to be rejected. I was absolutely speechless. But I had no choice if I wanted a home for my family in nine days’ time. When I then tried to check what was going on (as nobody contacted me the next day as was promised), nobody answered the phone (at any local branch) and nobody responded to the 3 emails I sent that day. It’s want until the following EVENING that I had a call from Charlotte saying their system had been down all weekend. Given the circumstances of our case, I’d have thought it common courtesy for someone to call and let us know anyway, but especially as we’d been PROMISED communication the day before that didn’t happen. I was then told Abbi was working from home and so wouldn’t have received emails. This isn’t good enough. I’d just gone through the whole process again, not knowing if we had a home, not knowing whether to find another, not being contacted by ANYONE at Roman’s even though at least 2 people knew our situation, and I didn’t even get a call until I happened to think to email the general lettings address. My experience of Roman’s has been despicable, inhumane and totally unprofessional. Had we not been so close to moving I would absolutely have abandoned this rental. I will certainly actively avoid dealing with Roman’s in the future.

Hayley · 29 July 2022

★★★★★ 5/5

Google

Great service from the Bracknell letting’s team in particular manager Tiffany Grainger who always goes the extra mile to sort out any problems and also to Reece Probert my Property Manager who is always on top of sorting out issues that occur with my properties

Mark · 6 April 2026

★★★★★ 1/5

Google

they take deposit from you and they will kick you out later for no reason and they will not sign the tenancy and they are very bad company and the customer service is very rude , do not rent house from them or flat

Paywast · 9 April 2026

★★★★★ 1/5

Google

Property advertised as refurbished but mould in the bathroom, kitchen, washing machine. Cobwebs and dust on all lampshades, hob extractor fan filters filthy. Just generally dirty.

Liesel · 15 August 2026

★★★★★ 5/5

Google

I recently purchased my first property through Romans and the process was managed by Lyndsey Rogers. She was truly amazing throughout the whole process and kept me updated throughout and chased where needed. I have now collected my keys and looking forward to enjoying my first home

Holly · 13 March 2026

★★★★★ 5/5

Google

I've been with Romans as a Landlord since 2009 and in general I've always been happy with the level of service, especially with my assigned Property Managers. Recently I have been looked after by Paul Collins who's been always very helpful and professional.

Diego · 9 April 2026

★★★★★ 5/5

Google

A big thank you to Sarah Boyens, our Property Manager, who has helped us through some difficult issues with true professionalism. Always helpful, quick to respond, very knowledgeable, and a pleasure to deal with. Also, thank you to Reece Probert who, after Sarah's departure, has been very helpful and supportive.

Julie · 27 July 2024

★★★★★ 5/5

Google

The people at the Bracknell branch were above and beyond from booking a viewing all the way to getting out key for the flat. A special thanks to Charlotte Trevers for sorting out all queries and guidimg us through the entire process im a very professional manner. Also, I would like to mention Rochard for his excellent customer service and Jay for her patience and great showrounds.

Vlad · 27 July 2023

★★★★★ 5/5

Google

My experience with Romans has been positive. Jack, who came to value my house came very well prepared and explained the procedures to me very clearly. He also had a lot of potential people who would be interested in a property like the one …

Roobina · 13 March 2026

★★★★★ 5/5

Google

Lisa F is reliable and supportive as a lettings agent. She is experienced and always ready to advise and/or help. I would recommend her to anyone. Would be lost without her.

Lynne · 22 June 2026

★★★★★ 5/5

Google

Jon Hawthorne was incredibly helpful for my recent purchase, taking control of the situation and communicating various back & forth exchanges with the vendor and conveyancer on my behalf to speed up the process. I've dealt with quite a few estate agents since trying to purchase my first home and none have been anywhere near as diligent or straightforward as Mr Hawthorne. I would recommend his services if you want someone to do things properly.

Jonathan · 29 July 2022

★★★★★ 5/5

Google

A big thank you to Wilfred at Romans Estate Agents. From our initial enquiry, Wilfred was very attentive and professional. He gave us good advice and provided answers to questions we’d asked in a timely manner, which gave us peace of mind. I’d highly recommend the agency.

Prab · 27 July 2024

★★★★★ 5/5

Google

Buying and selling a house is a roller coaster ride but a special mention & thank you to Romans. They were professional, approachable and communicated well throughout our process. A special “Thank You” to Jack Kinmond who helped us buy our dream home. Jack is a credit to Romans and was outstanding throughout the journey. I would highly recommend Romans.

Lisa · 31 October 2023

★★★★★ 5/5

Google

I have been renting with Roman's for the past year. Paul our estate agent has been super responsive and helpful, I have had a great experience renting with him.

Anya · 22 June 2026

★★★★★ 5/5

Google

Reece Probert and Lisa Fazal are really efficient Property Managers. They have managed my flats for many years and always respond quickly and support us with any issues. Thanks

Debbie · 22 June 2026

★★★★★ 5/5

Google

Just like to say a big thank you to Ellie Preston of Romans' Bracknell team, she is very professional in her approach to business. She listened carefully to my requirements and came up with a perfect match. She not only provided a first class service, but she also demonstrated a genuine care to complete the sale and issue the "Memorandum of Agreed Sale"

Jamie · 5 August 2023

★★★★★ 5/5

Google

So pleased we chose Romans to sell our house. Rohan was great support throughout and made the process much less stressful. He was really good at keeping us informed during the process and helped us sell quickly, and for a better price than we expected.

Liz · 12 August 2024

★★★★★ 5/5

Google

Fantastic service by Romans Bracknell. I was treated and served with great professionalism from the get go! Lily Rowlands helped with the search and knew exactly what I wanted by recommending me the perfect house. Lorraine Eivers kept me updated throughout the buying process and assisted with any queries I had. Jonathan Langley helped through the final stages and was just a phone call away. Overall an exceptional service by the Bracknell team who were not only friendly and professional but also very responsive to my emails and phone calls. Thank you so much for making my experience a lot easier! Highly recommended! Regards Susanna

S · 2 September 2021