Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleLeft a phone message. Did not get back to me. Emailed, no reply. A property they manage at the end of our road is an eyesore full of beer and drink bottles and food containers in the garden.
Tricia · 9 March 2020
Agent replied
Hello Tricia, It is a shame for us to see that our team in Warfield have received a low star rating following your experience with them, we would like to try and obtain some additional information from you so we can notify the appropriate department. If you are happy to do this then please either reach out to the team on 01344 753104 or email us at customerrelations@lrg.co.uk Kind regards Customer Relations Team
★★★★★ 4/5
GoogleFantastic service from Jack Fisher.
Always very prompt in communication. Can be difficult to get through the phone lines (might just be the way of the job/being away from the desk) but always accessible via e-mail.
Franck · 16 October 2020
Agent replied
Hello Franck Ndame
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleRichard at Romans has been so helpful an asset to Romans
Lynne · 31 October 2023
Agent replied · 30 December 2023
Dear Lynne Talor
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAppalling service from all here. When i needed a house they were uncontactable and lost me several places due to their delay in getting offers to the vendors and mis communicating information between us and them. Tried to also sell me a very expensive mortgage adviser saying it was the industry standard to charge this much and i then went on to find one who charged me nothing! Dont bother
Chris · 29 July 2019
★★★★★ 5/5
GoogleWe were notified by our tenant that they did not wish to renew their tenancy. On advice the property was marketed immediately and was let the next day !! The process was hadled very efficiently by Nikki Salmon
Richard · 29 July 2019
Agent replied
Hi Richard, thank you for taking the time to let us know about the service you have received from the Romans Group. It's a shame that your Tenants did not wish to renew their Tenancy but we are so pleased to hear how efficiently the lettings process was handled by Nikki. If there is anything else we can do to help moving forward then please do not hesitate to get in touch. Kind Regards, Romans
★★★★★ 5/5
GoogleHello
Me and my partner rented property with the help of Hannah Lowe
we want to give positive feedback and to say to her thank you for your patience and good work
Best Regards Plamen
Plamen · 29 July 2020
Agent replied
Hi Plamen Thank you for the recent 5 star review of our Bracknell branch. It is pleasing to read your comments about Hannah and glad she could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 1/5
GoogleRating them 1 star because a lower star rating is not possible. Their lettings and property management teams are rude, poor in communication and never deliver to commitments. I would advise everyone to stay clear of Romans.
Aswathi · 29 July 2019
Agent replied
Dear Aswathi Jayachandra - Please can you contact myself swinterbourne@romans.co.uk as I could not find your details on our system to make contact to discuses your disappointment. Yours Sincerley Sue Winterbourne - Lettings Director
★★★★★ 5/5
GoogleWas great. On time for viewing a property. Assisted with the process of the tenancy agreement as well as promptly answering my queries.
Sebastian · 29 July 2022
Agent replied · 29 July 2023
Dear Sebastian,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleVery Helpful to sort out bathroom leak issue and Lisa Fazal arrange very effectively. Absolutely recommended!
Chen · 31 March 2023
Agent replied · 29 July 2023
Dear Chen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGenuinely amazing service from Spencer, who consistently went above and beyond the remit. He was friendly, thorough and professional, and completely understood the criteria for my search. I wouldn't hesitate to contact Romans/Spencer again.
Fiona · 29 July 2019
Agent replied
Thank you for your positive comments regarding Romans of Bracknell. We always aim to offer the best service possible and I am pleased we have met your expectations. Kind Regards Sue Winterbourne Regional Lettings Director
★★★★★ 5/5
GoogleHelpful, understanding, professional, efficient. Special thanks to agent Rohan Iqbal who was very patient with difficult customers like us.
We had some really bad experience with other agencies, but can only praise Romans Bracknell team.
Sanja · 10 January 2019
Agent replied · 8 January 2025
Thank you for your review, I will pass your comments on to Rohan. It’s nice to hear you felt he did such a good in trying to find you a property to buy.
Kind regards
Jonathan Hawthorne
Senior Manager, Residential Sales
01344 400105
jhawthorne@romans.co.uk
★★★★★ 1/5
GoogleThese guys are the reason the government had to bring in restrictions on tenancy fees. I’d go a long way out of my way to avoid renting a property through them.
Mark · 29 July 2020
Agent replied
Hi Mark, we regret to hear that you have had a negative experience with us. We work hard to provide exceptional service to our customers across every aspect of our business and so it’s really It's discouraging to read that this has not been the case throughout your experience. In relation to your comments surrounding fee’s we are saddened to read that you feel Romans fee’s for tenants are so high, we aim to be competitive in respect of our fees. We are members of the National Federation of Property Professionals Client Money Protection Scheme through our membership of ARLA Propertymark as well as The Property Ombudsman and are a clear and transparent agent that do not add fees later on down the line of any tenancy. We are sorry to hear of the issues you faced surrounding the management of the property and the deposit; we would really like to investigate your concerns further around these points however have been unable to locate you on our system using the name provided so would be really grateful if you could get in touch with us around this so we can obtain more information; please write to me at jgilliland@romans.co.uk. Kind Regards, Joe, Customer Care Manager
★★★★★ 5/5
GoogleHelpful, understanding, professional, efficient. Special thanks to agent Rohan Iqbal who was very patient with difficult customers like us.
We had some really bad experience with other agencies, but can only praise Romans Bracknell team.
Sanja · 30 July 2018
Agent replied
Thank you for your review, I will pass your comments on to Rohan. It’s nice to hear you felt he did such a good in trying to find you a property to buy.
Kind regards
Jonathan Hawthorne
Senior Manager, Residential Sales
01344 400105
jhawthorne@romans.co.uk
★★★★★ 5/5
GoogleWe had excellent service from Roman, good number of viewings and always gave us feedback the next day. Kept in constant contact with us regarding the market and Rohan in particular was absolutely excellent, made sure he had full knowledge of the property and very professional. We have moved 6 times over the years, and definitely the best estate agent we have used. Highly recommend.
Karen · 29 July 2019
★★★★★ 5/5
GoogleLucky to have Jack on helping our first rent in the UK, very helpful team and nice follow up.
Vivian · 29 July 2022
Agent replied · 29 July 2023
Dear Vivian,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Googlevery good service. my flat was rented quickly. would definitely use them again. great management service too. very good!
Laurent · 29 July 2022
Agent replied · 29 July 2023
Dear Laurent,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleGood experience. I was dealing with Ben in the lettings team. He dealt with the application very quickly without any issues. Always at the end of the phone to answer any questions.
Jack · 30 July 2019
Agent replied · 29 July 2023
Hi Jack, thank you for your review, we are so happy to read such great comments about Romans and the team at Bracknell. We are so pleased that Ben was able to provide such exemplary service to you throughout your application by answering any questions and helping to make the process as straightforward as possible. Kind Regards, Romans
★★★★★ 5/5
GoogleGreat service from Romans, first time moving into my own place after uni and they made the move very easy. The no deposit scheme is a brilliant system for first time renters!
Cameron · 29 July 2019
Agent replied
Dear Mr Duffy
Thank you for taking the time in leaving such a positive review. I will pass this review onto our Bracknell Team. Kind Regards Sue Winterbourne Lettings Director
★★★★★ 5/5
GoogleGood experience. I was dealing with Ben in the lettings team. He dealt with the application very quickly without any issues. Always at the end of the phone to answer any questions.
Archie · 29 July 2019
Agent replied
Hi Jack, thank you for your review, we are so happy to read such great comments about Romans and the team at Bracknell. We are so pleased that Ben was able to provide such exemplary service to you throughout your application by answering any questions and helping to make the process as straightforward as possible. Kind Regards, Romans
★★★★★ 1/5
GoogleAwful, only looking out for landlords.
Jed · 19 August 2023
Agent replied · 26 August 2023
Dear Jed Dawson,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleRyan Stockley of Romans was fantastic. Helpful, professional, very keen to do whatever he could to assist us in finding the best property. No other estate agent has been as thorough.
Lisa · 29 July 2019
Agent replied
Thank you for taking the time in writing this review. Kind Regards Sue Winterbourne - Lettings Director
★★★★★ 5/5
GoogleI have just returned to using Romans and have been very impressed so far with their management of my rental property. I have known Oliver Hawkins for some years now and have always found him to be approachable, efficient, conscientious and knowledgeable. Without fail, he goes that extra mile to provide a first class service and to resolve any complications that might arise.
Carolyn · 29 July 2019
★★★★★ 5/5
GoogleFantastic service from Jack Fisher
He was brilliant throughout the whole experience and very knowledgeable.
If you are looking to let, go to Jack!
Abdul · 4 June 2021
Agent replied
Dear Abdul
Thanks for taking the time to leave us a review, we appreciate your feedback about Jack at our Romans Warfield branch.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe received a superb service from Jack Fisher and Laura Churm. They were professional and prompt in replying to queries. I highly recommend them.
Kat · 31 May 2021
Agent replied
Hello Kat Cleak
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
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