Enfields Bournemouth reviews

★★★★★ 5/5

Google

I can’t praise Rebecca Bacchus enough, she didn’t know details of my application when I came into the office for help but that didn’t matter, she immediately took ownership, really heard me and got to quick action finding a solution. She was professional, warm and understanding of what a stressful experience this can be. She turned my whole day around and left me with utter confidence in her and her ability to turn my experience around. I’m very grateful I got to experience her help, she’s a credit to your team.

Sophie · 25 April 2023

★★★★★ 5/5

Google

I have viewed a couple of properties with Kieran S over the last few months, and found him to be charming, patient and responsive to any queries I had. His genuine enthusiasm, friendly approach and willingness to help came through in abundance. I also note Jonathan and his excellent knowledge and approach, which he has clearly passed to others in the team such as Kieran.

Emily · 20 April 2024

★★★★★ 5/5

Google

As a landlord customer of Enfields for 10 years I have come to really appreciate the outstanding service levels Enfields deliver day in day out, I really appreciate the way they have looked after tenants looked after so well by Lisa and her team. Any issues have been rectified promptly and they have worked hard to help make the properties better for the tenants to enjoy. It is a constantly evolving process to make sure the highest standards are provided when letting properties. I know tenants have been very happy and so am I. I have also had very positive experiences selling and buying and feel Jonathon and his team do an excellent job. He connects and communicates superbly and the high quality informative online videos are an invaluable tool to help the process along. You will be in safe hands with Enfields

Office · 19 March 2021

★★★★★ 5/5

Google

The team are young and friendly. They deal with problems quickly and get the best contractors at a good price to sort matters out. I would recommend Lisa and Jonathon Thomas at Enfields in every circumstance and they are both well experienced.

Henry · 11 March 2022

★★★★★ 1/5

Google

Myself and four other students let with Enfields for the academic year 2019/2020 and had an atrocious experience from start to finish. There is unfortunately not one good thing I can say about this company. They let us a house that quite literally fell down around us with a staircase that collapsed, a kitchen that flooded, an electric shower that was installed wrong and tripped all the fuses, a toilet that constantly was running water after they sent a plumber to 'repair' it, endless mould issues, and a dead cat in the shed that was there from before we moved in, and there throughout the entirety of our tenancy. The lettings agents at Enfields were insanely slow to respond to emails 'lost my details' on multiple occasions after having communication over the phone, via email, and in person, and cannot seem so communicate between each other either. It took five months to get our deposit back, the only highlight being we got all of it after having to contest several hundred pounds of claims for damage to the property present when we moved in. Students please avoid using Enfields at all costs for your own sake, and if you must, keep evidence of everything to do with the house, pictures, videos, emails, bills.

Morgan · 24 December 2020

★★★★★ 5/5

Google

Completed today on my flat in Bournemouth. 18 months and several buyers later, Enfields sold the property, and followed through the sale during COVID and despite the chain having problems. Enfields constantly updated me, liaised with solicitors and buyers, dealt quickly and efficiently with all questions. Jonathan as one of the Directors was professional and knowledgeable but particular praise goes to Freya who could not have been more enthusiastic and organised. I recommend them highly. Well done EnfieldsPositiveResponsiveness, Quality, Professionalism

Mike · 27 October 2020

★★★★★ 1/5

Google

AVOID THIS AGENT!! Thought Jon and Lisa were honest . Out for themselves and their profit. Likely they will take your deposit so be aware before you rent.

Magun · 1 July 2023

★★★★★ 5/5

Google

what can we say about this Company. Jonathon and his team exceeded all our expectations with not only selling our home but also finding a tenant for our rental property. Having had our home on the market for over a year with very little interest, Jonathon took both properties on and did an absolutely amazing job. The rental property was snapped up within a couple of weeks and our house was completed within 6 weeks of the offer being accepted !! Enfields are truly a very professional company, the team extremely helpful, with good communication and there to help every step of the way. They even recommended a very good solicitor ! We will definately be using Enfields again and would absolutely have no hesitation in recommending them. Thank you once again and we wish you all well for the future.

Kenneth · 16 September 2020

★★★★★ 5/5

Google

Thank you so much to James who helped me and my friends find our next uni house. He was so committed to helping us and made it such a positive and easy experience!

H · 4 December 2024

★★★★★ 4/5

Google

Recently bought a property with Enfields & we were really pleased with the level of service. Greg was great helping us view multiple houses & really knowledgeable about the properties. After our offer was accepted we couldn't move due to COVID-19 lockdown but Freya kept me informed at all times on what was happening and kept regular contact. As soon as it was possible to move she helped orchestrate this as quickly as possible and I felt she genuinely wanted to be as helpful as possible. She's an asset to the office there. Emma

Emma · 1 August 2020

★★★★★ 5/5

Google

We have recently moved into our new property, let with Enfields and we have been so pleased with the all round communication, the ease of the whole process. Kate Hughes is our property manager and she has dealt with all of queries or any issues in a quick and efficient way and made everything completely hassle free. Kate is friendly and always makes sure to communicate with us and keep us up to date with everything we need to know. They managed to make sure all the maintenance and problems were dealt with extremely quickly ready for our move in date. All round, the whole process has been a world away from the current service we had from our previous landlords and we are extremely happy with the service.

Vicky · 1 August 2020

★★★★★ 4/5

Google

We have had a few maintenance issues with the property and although occasionally things need to be chased up, generally issues are dealt with well. My experience with our property manager Kate Hughes is always friendly, understanding and professional. As a group of students, our house has been a very comfortable home and our landlord has catered to all our furniture needs for the property. We are content with our experience and especially feel confident that Kate ensures our concerns are heard- which is really appreciated as student tenants.

Abi · 27 June 2020

★★★★★ 1/5

Google

Lisa were brilliant and I'll start my review by saying that but the rest of them, disgraceful. We left our property in October and had cleaned the property to a much better condition than what we recieved it in, but we're still charged for them to clean and never got proof of that receipt. Our first day moving into the property a cupboard fell off the wall and hit my parent on the head, we were told to leave it by Enfield's and keep it in the property little did we know when it came to check out we would be charged for the repairs 3 years later and as the person who was dealing with us at the time had left I couldn't retrieve the emails. We sent requests to the landlord for them not to be passed on, we spent a year with a hole in our bathroom floor the whole place was covered in mould and were constantly told it would be sorted and it wasn't. I know agents hands can be tied with bad landlords but they for the most part just took our money and left us to it. We were also told by Enfield's we could have our pet on the property and she could use the garden at her leisure, it turns out this was not the case and we spent months battling the council over it, for Enfield's to carry on telling us to do what we were doing and then decided it wasn't their problem. Despite the fact them nor the landlord had actually checked it out and we were left with the fall out. We've thankfully moved and have a much better letting agent and landlord and thanks to Enfield's we knew what to not look out for with companies when trying to move home.

Kerry · 24 June 2020

★★★★★ 5/5

Google

We recently sold our property through Enfields. The whole process was made easy and smooth by the whole team. From the start in having the valuation to the feedback on views and then the sale section the team were amazing and super friendly and easy to approach with any follow ups we hade. Special mention must go to Greg who came to value the house and over saw our viewings. Greg was an absolute joy to deal with and was super motivated and enthusiastic on the whole sale of the property helping us understand the process from start to finish giving us amazing advise and advising what Enfields offer as a service. He was really friendly and nothing was to much of an ask and he did everything with a smile. Greg would also follow up with us throughout the process which just gave us the personal tough which we really appreciated. Also like to thank Jonathon who was a great help through the process in help answer emails and phone calls throughout the lockdown period and was great in just giving us a call and asking us how we were doing this made us feel we had made mad the right choice in selling through Enfeilds the team are amazing and just make you feel as part of the family. Thank you all for your help in selling our home and allowing us to start our next chapter. Much Appreciated Ben & Laura Shephard

Ben · 24 June 2020

★★★★★ 5/5

Google

A big thank you to Enfields who successfully sold our flat. We were extremely pleased with them throughout the whole process and can't thank them enough for all their help and support. We dealt primarily with Jonathon, Charlotte and Freya, who were all fantastic. At our initial meeting, Jonathon really took the time to explain how Enfields would go about marketing the property and remained on-hand throughout the whole process. Charlotte then quickly found us a reliable buyer for the property - we loved both her enthusiasm and how positive she was. Freya was our sales Progressor and was absolutely fantastic. She was always so friendly and called with regular updates to let us know how things were moving along. She was always contactable if we needed any advice or had any questions. Having previously had an awful experience with a large corporate Estate Agency, Enfields really turned things around for us and we will definitely be using them again if we decide to move in the future. Although we dealt primarily with Jonathon, Charlotte and Freya, we found the whole team to be extremely enthusiastic and helpful. Thank you again to Enfields for everything you have done for us!

K · 24 June 2020

★★★★★ 5/5

Google

I couldn’t speak more highly of Enfields and in particular Yasmin. We have had a difficult scenario which she has handled professionally yet compassionately, she has made this process a lot easier and has been in contact as and when we needed her.

Emily · 30 July 2021

★★★★★ 5/5

Google

Very satisfied with the customer service. James was great in helping my friends and I secure a student house for the next academic year with ease. Highly recommend him and enfields.

Rory · 19 December 2024

★★★★★ 5/5

Google

As a group we had such a wonderful experience with Enfields! We’re a group of five girls looking for our house for second year, and James, our estate agent, was super!! He was really easy to talk to, really friendly and kind, and made the …

Andrea · 22 December 2025

★★★★★ 5/5

Google

My roommates and I, all uni students, rented a house for next year with Enfields. There was some miscommunication at the beginning that delayed our viewings by a few days, but we managed to call and book another. Megan, the agent we were with, was nice and constantly helpful throughout the viewings and all the houses they showed my group were amazing! They helped us out tremendously with the paperwork side of things, and it was a mostly streamlined, easy process. I would rent with them again.

문예림 · 12 March 2020

★★★★★ 5/5

Google

After recently experiencing an electrical fault with our dishwasher and further issue upon installation of a new one Kate has gone out of her way recently to listen to the concerns about how the engineer left the state of my property and broke a cupboard and tap. Despite my frustrations Kate is always so kind and helpful and has ensured I’ve been kept up to date on the progress, she even arranged a plumber the same day I raised my concern which was fabulous. She is such a great member of the team in Winton and I always know she’ll resolve anything I bring to her attention. Thanks Kate, always a pleasure dealing with you!

Laura · 28 February 2020

★★★★★ 4/5

Google

We have just sold a property through Enfields and are very happy with the service we received. Our property had been on the market with different estate agents who had not found us a buyer. Very shortly after listing our property with Enfields, Jonathon found us a buyer. Though there were issues along the way, Jonathon kept in touch by both phone and email so that we were always kept in the loop. He kept us informed at every stage and made the whole process much easier for us. Thanks Jonathon for all your help - we really appreciate it!

Maureen · 24 February 2020

★★★★★ 5/5

Google

I could not recommend Enfields highly enough. Not only are the staff extremely professional, they were relentless in their support they provided me as I looked to sell my property. Rachael needs a special mention as she remained dedicated in the sometimes thankless role of chasing/keeping all parties communicated and ensuring all ducks are in a row. I have no doubt that without her efforts and positive disposition, many sales would have fallen through at what remains a precarious time for both buyer and seller in todays market.

Brian · 27 November 2024

★★★★★ 5/5

Google

Me and my housemates recently attended house viewings in search for a student house. We were accompanied by an agent called Emily who was nothing but amazing and lovely. Taking on board every aspect we wanted in a house and found the perfect place for us, whilst giving us all the necessary information. Was all very easy and she was very attentive, would definitely recommend as a business.

Ollie · 25 November 2023

★★★★★ 1/5

Google

If you’re a student or looking to rent a house with Enfields I would avoid using this estate agency. The service was awful and when we were due our full deposit money back they did everything they could as a company to delay giving it back, Including lying and making up excuses.

Ella · 20 October 2025