Trusted Agent profile · Bournemouth, Dorset
★★★★★
747 reviews across 2 platforms
383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
Part of Enfields, see every office.
Enfields's office in Bournemouth, Dorset, at 383 Wimborne Road, is rated 4.2 out of 5 across 747 reviews on two platforms, including 745 Google reviews rated 4.2.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chloe coppard was my initial contact and she was amazing. Very professional and honest she listened and communicated really well, whilst not wasting my time.Read the review from buyers
I have used Enfields for three years now and they have always found tenants for my properties quickly. They are always courteous and friendly on the phone ...Read the review from landlords
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
GoogleAs a student I’m sure you can imagine that we are skeptical of certain agencies but Enfields have been great. Elliott showed us a few properties the other day and he was delightful. Answering any questions we may have and telling us as much as he could about the property to ease our minds. Had a really great experience :)
5/5
GoogleElliot was very helpful and found us the perfect 3rd year house!!
5/5
GoogleI just wanted to say thank you to Enfields and a special thanks to Kate Hughes who looked after us as our property manager throughout our tenancy. She was very responsive with her emails and dealt with any issues we had promptly and effectively. Would recommend any landlord to use these guys to look after their tenants.
Alex, Thanks for the great feedback! We hope to see you again in the future should you be looking for accommodation in Bournemouth : - )
5/5
GoogleIt is a pleasure to work with the team of Enfields. Thank you Jeff, Jonathan and Lisa plus the professional and friendly support from Jack Underwood, Hanna and Nicole
Thanks for the great feedback, Terence. We have shared this with the team who were happy to help! Feel free to reach out in the future if there is anything we can do to help you.
5/5
GoogleBethany Thomas has been fantastic at managing the properties I let with her. The responses to queries, email and calls are prompt and any property related issues are dealt with quickly. Overall, Enfields has been the best experience I've had to date when letting my properties.
Hi Samuel, thank you for taking the time to post a glowing review about the team here and our valued Property Manager Bethany. We always try our best to resolve any query in the most timely and professional fashion so, hearing you have experienced this from us fills us with such joy! We thank you for your continued support.
5/5
GoogleI have used Enfields to let my 3 student houses for over ten years . They have always provided a first class service in finding tenants and processing the applications with related guarantor forms . I would not hesitate to recommend their services . I decided to sell one property last year and Jonathan found a buyer from his extensive contacts within a few days . The sales process continued without any problems . Excellent service .
Hi Carol, We love this feedback! Thank you so much for allowing us to work with you for over 10 years!
1/5
GoogleI can honestly say that as a parent of a student, renting a house from Enfields has been an absolute nightmare when an action for repairs or general maintenance, not dealt with in a professional way no support no hot water or heating for one month no reduction in rent, appliances, broken, and had to wait for considerable time to be replaced! Please be mindful that if your child doesn’t damage or loose keys , it’s a collective action that will take the cost! So glad that this experience is over!
Thank you for taking the time to share your feedback, I completely understand your frustration when maintenance issues arise during a tenancy agreement. In this instance the tenants reported an issue with the boiler in August and your landlord was notified immediately who authorised and paid for a qualified gas safe engineer to do an in-person inspection where they were able resolved the fault by doing a boiler reset and left with the boiler working. On the 5th September and the 9th September the tenants reported that the boiler was not working again and your landlord instructed the same engineer to revisit on both occasions who reset the boiler and, on both occasions, left the boiler working. As the problem persisted the engineer recommended and got authority to replace the pressure sensor which worked temporarily until it had another fault. At this point your landlord asked for a quote for a new boiler which the engineer supplied to them straight away and the new boiler was ordered and replaced a week later. This must have been incredibly frustrating for the tenants, but the issue was not ignored and your landlord took all necessary steps to ensure the problem was resolved in a timely manner. Regarding keys please note it is the responsibility of the tenants to return their keys at the end of their tenancy. In this instance we were informed by the tenants that they had posted their keys back through the letterbox of the property on their tenancy end date but no keys were found on the check out leaving your landlord with no choice but to change the locks at the tenants expense. The tenants accused Enfields of lying about the keys going missing only for a friend of the tenants called ‘Harry’ to walk into our office two weeks later to return the missing keys. We have shared your feedback with your landlord who appreciates your frustration but wanted to point out as a landlord they are unable to foresee maintenance issues but dealt with the boiler issues as quickly as possible despite the tenants paying their rent late each month during their tenancy and ending the tenancy still in rent arrears of over £1800.00.
5/5
GoogleEnfields were great in finding my friends and I student housing for next year. Specifically James, who was really helpful and friendly and managed to find us a perfect property within a week of our first enquiry! Would definitely recommend to all students.
5/5
GoogleWe had a great experience with our estate agent James, and would recommend, from the Bournemouth branch. He was lovely and helpful, he helped us find the exact house we wanted and managed to book us in for viewings the next day. We now have a house and are sorted for our next year at uni!
5/5
GoogleReally happy with how quickly things were moved forward, not only did Greg get me in to see a property at the very last minute all the details and contracts had been sorted and approved by the next day. And now looking forward to moving in to a perfect property. Would highly recommend Greg and Enfields.
Thank you for your 5 star review! We are so pleased that you were happy with Greg and the Enfields service. Please get in touch if you need anything else from the Enfields team. Thank you again for your feedback!
5/5
GoogleEnfields had a great range of 6 bedroom houses lined up for us to view and contacted me back quickly. James in particular was very helpful and friendly when we went around for our viewings. He made the whole process quick and simple when we didnt know what we were doing. Thankyou!
5/5
GoogleHaving been badly let down by my agent I evaluated other agents and selected Enfields. Jonathon was given the task of replacing my tenants from Sept for 12 months and if possible find a short term let for Mar-Sept. Enfields rose to the task and within two weeks my property is now fully booked for the next 18 months. My thanks to Jonathon and Karina for keeping me closely informed of the progress they were making, long may this relationship continue.PositiveResponsiveness, Professionalism
5/5
GoogleMy previous tenants gave me notice they wished to leave after 3 years. Jonathan went straight into action working super-hard to find new tenants. After doing a video of the flat last Saturday, he called various prospective tenants and by Monday, just 2 days later, had found someone who sounds excellent and wants to move in asap. Jonathan is a very enthusiastic, friendly, experienced and above all professional person. We discussed the rent for the new tenant and I feel he really knows the market very well. I am absolutely thrilled to have had such a superb, brilliant service! I've been dealing with Enfields for property maintenance (as well as lettings), for several years and genuinely have been so happy with the way their professional, friendly and hard-working staff handle things. I wouldn't hesitate to recommend them to friends and family. I have great trust in their excellent business. Do give them a call. In these tough times you need a company who you feel you can rely on to make good things happen!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI did some viewings and got a place with James, made the whole process so easy and helped us in every way he could.
5/5
GoogleWe applied for a house very last minute and scored our favourite one with the help of James ! Such a quick process :)
5/5
GoogleKate has been my property manager for 10 months and she has been great! For the few problems we had with the property Kate kept us up to date with everything we needed to know thoughout the issues being solved. She’s also very lovely and I would recommend her to anyone letting from this agency.
Melissa, We are so pleased that you have taken the time to write such a positive review. We will certainly be sharing your comments with Kate and the rest of the team. We appreciate you allowing us to help you find your current accommodation!
5/5
GoogleEnfields have just sold my apartment and I cannot praise the company enough. Jessica was fantastic, giving me weekly updates on the progress of the sale and nothing was too much trouble if I had any queries. I would highly recommend Enfields.
Prakash, we appreciate you sharing your experience! Thanks for the recommendation and we hope to be of assistance in the future :-)
5/5
GoogleI am very pleased that I have Kate Hughes looking after my let property with Enfields Winton. Kate is professional, supportive, highly efficient and effective in all that she helps me with. I truly appreciate Kates speedy response to my questions and she provides excellent care and attention to detail. I have no problem recommending Kate as a property manage and I have nothing but the upmost trust, respect and gratitude for her. Thank you Kate for looking after me.
5/5
GoogleWe used Endfields to sell our house and I can’t thank them enough. All of the team played their part in making this a successful sale. Greg was very enthusiastic and gave us every confidence in selling our house and Charlotte was prompt and thorough with our viewings and provided great feedback. The most stressful part waiting to exchange was made easier by Freya in particular who was constantly in contact with solicitors on all sides helping to move the process along. I would strongly recommend these guys to anyone.
5/5
GoogleI've used Enfield's to sell two properties for me. Always first class service. Jessica was amazing and kept me updated on a regular basis. Took all the stress of selling a property away. Thanks for all your hard work- much appreciated!
Joanne, Thank you so much for coming back to us for a second time! Moving can be so stressful so its great to hear we helped take some of that away. Regardless of whether you stay put or move in the future always feel free to get in touch :-)
5/5
GoogleI’d like to thank Nicole B for all the help over the summer months - all the team are always smiling and helpful across the busiest period!
Thanks for the great feedback, Mark. We have shared this with the team and Nicole who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
4/5
GoogleI am currently looking to buy my next home and have a tight budget. Enfields are determined to help, and are always cheerful and attentive. Bethany is the person who is usually with me at the viewings, and is perceptive, efficient and friendly which is comforting when one is undecided on what to do!
Dear Angela, Thank you for taking the time to write this generous review about your experience with us. I hope we were able to help you find your forever home within your budget, Bethany will be very grateful for your kind words and we will ensure these are passed on to her. Thank you again for your compliments. Kind Regards,
5/5
GoogleJames was incredible, we have been shown student homes by other companies and estate agents and James by far was the friendliest and more importantly, helpful in finding our new home answering all questions! Thanks
5/5
GoogleBecky was able to help us in a tough spot and was quick, responsive and helpful. We were able to get our wifi sorted ASAP, couldn’t have sorted it without her.
Thanks for the lovely words Alex! Becky has been in the industry for many years and always tries to help everyone so its lovely when this gets recognised!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Enfields's Bournemouth office has 747 reviews across two platforms: 745 on Google, 2 on View Agents.
Enfields Bournemouth is rated 4.2 out of 5 across all 747 reviews, and 4.2 out of 5 on Google from 745 reviews.
Enfields Bournemouth, 383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ.
