Enfields Bournemouth reviews

★★★★★ 5/5

Google

Wicky was very helpful and arranged a view viewings very quickly! She helped to answer all the questions that I had and put forward some great suggestions of some places that fitted the criteria I was looking for.

Roxy · 11 March 2022

★★★★★ 5/5

Google

Me and my group had a great experience with this agency and a big shout out to elliot for helping us find the right home, honestly made our experience stress free and we had a good laugh on our journey! Would 100% recommend to others!

Abigail · 20 December 2025

★★★★★ 5/5

Google

I recently bought a property through Enfields (completed today!) and have been very impressed with their level of service. From the initial viewing to completion they have been extremely professional and reliable. I was given a named contact at the start of the process and Freya has been excellent - pushing both sets of solicitors and really driving the process forward. She really kept me in the loop which was much appreciated as it meant I did not have to chase her for information.

Tracy · 5 November 2019

★★★★★ 5/5

Google

We would like to say how extremely helpful Hannah was at Enfields Winton branch nothing was too much trouble. She has always ensured all our problems and questions are dealt with quickly and efficiently.

Gary · 26 August 2022

★★★★★ 1/5

Google

Incompetence does not cover it. It has taken over 2 months to finally make progress in getting our deposit returned. I calculated in one 10 day period during this 2 month process, I emailed Jonathan (our property manager) 4 times and telephoned 6 times, each time to be told he would call me back the same day, and never received any contact whatsoever. Enfeilds has a reputation in the student community in Bournemouth for being useless. I would avoid. Basic maintenance issues reported upon getting they keys to property in September, and these issues were still not resolved by move out date in August. The landlord is now attempting to charge for these to be resolved, despite them being pre-existing before we moved into the property. We are having to look into the lengthy process of taking Enfeilds l, and the landlord, to small claims court to try and get our money back.

Oliver · 11 November 2022

★★★★★ 1/5

Google

If I could give Enfields 0 stars I would. Honestly they do not know what time management is, they have no clue what sending an email by the end of the day means, no they send their emails weeks later. Communication with this company is really bad, they suck at responding, they are unserious and bad at what they do. As students staying months without an oven begging them for someone to come and fix it is ridiculous. Overall my experience with them was awful and I don’t recommend.

Svilen · 11 November 2022

★★★★★ 5/5

Google

Absolutely top marks to Jonathon at The Enfield Estate Agent for being a complete star throughout all the processes of baying a new flat. was an excellent and responded quickly to texts or calls. It was particularly reassuring to know it would always be him at the end of the phone and not someone unknown in an office team. Enfield is just the right blend of professional and friendly, and was unfailingly helpful and cheerful.

Amer · 19 March 2021

★★★★★ 5/5

Google

A big thank you to Enfields who successfully sold our flat. We were extremely pleased with them throughout the whole process and can't thank them enough for all their help and support. We dealt primarily with Jonathon, Charlotte and Freya, who were all fantastic. At our initial meeting, Jonathon really took the time to explain how Enfields would go about marketing the property and remained on-hand throughout the whole process. Charlotte then quickly found us a reliable buyer for the property - we loved both her enthusiasm and how positive she was. Freya was our sales Progressor and was absolutely fantastic. She was always so friendly and called with regular updates to let us know how things were moving along. She was always contactable if we needed any advice or had any questions. Having previously had an awful experience with a large corporate Estate Agency, Enfields really turned things around for us and we will definitely be using them again if we decide to move in the future. Although we dealt primarily with Jonathon, Charlotte and Freya, we found the whole team to be extremely enthusiastic and helpful. Thank you again to Enfields for everything you have done for us!

Katrina · 27 August 2019

★★★★★ 1/5

Google

Rented a student property for a year with two others. Had a plethora of issues with the property, including bug infestations, broken heating during Winter months (with poor insulation). It took 3 months for them to fix heating, so I had to move out of the property for said time due to health complications caused by the damp and coldness. I requested for matters to be solved on many separate occasions, and was met with complete apathy and a lot of 'it is the tenant's responsibility...' (despite it being written in the contract that it is solely the landlord's responsibility to ensure the heating appliances are functioning). Many issues weren't solved for the remainder of the tenancy, and we are now potentially being charged for said issues not being solved at the end of the tenancy. I requested compensation for the costs incurred by having to find somewhere else to live, but the landlord refused (despite having no involvement in the property's upkeep during the tenancy). Property was described as part-furnished, however most furniture at the property had a form of issue (either broken or bug infested, and for a student property there were no desks). Again, Enfields were informed of this, but no action was taken. Landlord had people come round to the property to pick up equipment/ cut down trees in the garden without giving us any notice. When Enfields were asked about this, they were extremely unhelpful, and ended up ignoring my future emails to them. In all honesty, I am unsure what their purpose was as property managers as they were unsuccessful at communicating between tenant and landlord and were extremely neglectful agents. It took a lot of chasing up, time and effort to get even the smallest help from them. Despite all the issues with the property not being fixed, the rent has somehow been increased for next year's tenants. Absolutely disgusting. Would definitely not recommend, and I am concerned about the number of students they are treating like this.

Tasmyn · 29 July 2019

★★★★★ 5/5

Google

As a tennant in a student house, we have had a positive experience with enfields. Although the house has suffered a few issues, enfields - in particularly Kate Noble (our house manager) has been very efficient in ensuring our problems are solved i.g. proving us with a new fridge, oven and hoover promptly when asked. Kate is efficient in replying to emails and has a friendly manner in which we haven’t really received from alternate letting agents. We will be using Enfields again!

Phili · 29 July 2019

★★★★★ 5/5

Google

Excellent agents. As a landlord i highly recommend them. Found us tenants really quickly, in the first instance the first to see rented the place. Very good at matching the right tenants to the property too. I also carry out maintenance work for Enfields and i find that they always want any problems with properties resolved straight away. This is excellent for the tenants plus friendly staff, (in particular Michael, Lisa and Ryhs) that are always happy to help with any issues.

Tim · 29 July 2019

★★★★★ 4/5

Google

We have recently let a property through Enfields in Winton. They dealt with us as prospective tenants with the utmost of care and respect. Liz who looked after the paperwork and liaised with us on moving in dates was so helpful and provided great customer service with my many last minute questions and concerns. Alex was also kind enough to meet me at the property so I could take some measurements prior to us moving in. I have already recommended Enfields to our previous landlord to support him a sale and friends who are looking to rent. The stress of moving has been somewhat eased by this agencies professional approach.

Sorrelle · 29 July 2019

★★★★★ 5/5

Google

Being first time buyers you never know what to expect and having dealt with many estate agents in the Bournemouth area we had almost lost hope in finding a property that ticked all the boxes. Enfields were fantastic right from the first call! From previous experience we were quite apprehensive to the service we would receive following offer being accepted however Lucy and the team have completely changed our opinions, by providing such an excellent and personal service. We have been provided with regular updates by Lucy throughout the process which makes you feel really valued by the them. Thank you to each member of the team that has helped us on our journey. We can't wait to move in!

Rose · 29 July 2019

★★★★★ 5/5

Google

They say a great first impression is what counts the most. This was certainly the case contacting Enfields for the first time. Sophia Riley was an absolute champ from start to finish. She was warm and welcoming on the phone, set up property viewings straight away and showed us around the properties quick and efficiently. Her bubbly personality and undoubtable enjoyment of her job really stood out to us. The property we ended up purchasing for next year is absolutely perfect and it's all thanks to how good Sophia has been. We are very excited! Being a fussy bunch due to previous experiences with property purchase, we didn't make it easy for her, but she stood by us till we were happy! So a huge thanks Sophia, for your great service and hard work! We really appreciate it!

Kiri · 29 July 2019

★★★★★ 5/5

Google

We can’t recommend the service given by Enfields enough. The advice we have received has been extremely helpful. Everyone we have dealt with so helpful, especially Hannah, who has answered all our queries promptly. Thanks so much!

Lizzie · 11 March 2022

★★★★★ 1/5

Google

If I could take away stars I would.This agency provided us with the worst ever experience in our lifes so far .We signed up with them to sell our property because of Bethany's proffesionalism ,but now we regret ever opening the door of their office .First viewing and their agent that should have been responsible for the safety of our property ,Charlotte,left the property unsecured as didn't even bothered to close the entrance door to the flat.Neil took over ,and he was great .He did his job.We had a buyer within a few weeks.Their conveyor was spot on ,but after two emils ,she left the company ,and this is when everything went ..down .Deep down .For weeks we haven't heard anything from anyone in the agency .Then we got in contact with the buyers(what I have learnt from this experience-don't ever do that)as neither of knew what is happening as no one was talking to us.For weeks.Then Jonathon put the responsibility of conveying on Neil,not his job!Then he took it on -Useless!To cut th e story short....er:We had to chase them for every information ,they refused to answer to my phone calls ,so we had to hide the number or call from my husbands phone(And We were supposed to pay for this service?!?!?!)When we managed to get hold of im ,in many conversations I had to ask why it feels like they are working only for the buyers?After all ,we were going to give money out to them .Not the byers.And we are not unfair people.But when it is good three months in ,and nothing has moved and Jonathon kept doing nothing...Well ,wouldn't everyone start asking questions?!Almost six months in ,million requests later,the buyers pulled out This would have never happen with Bethany being in the office ,or a proper conveyor.Thank you a lot Enfields! Not even an apology from Jonathon .Just a slimy smile...sorrythis happens....Yes it does if you are around......Wonder if you would be ok to put your daughter and wife into same situation you put my family into?

Bela · 25 June 2019

★★★★★ 1/5

Google

Where do I start.. rented a student property through Enfields at the start of the academic year, throughout they were fairly good at getting our requests sorted. However, since we have moved out almost 2 months ago we’ve been left in the dark regarding our deposit. Each of us receiving copy and paste answers that have been sent to not only our house but others as well. They have been absolutely shocking and constantly been pinning it on the Landlord when it is obviously an issue within Enfields. We have been moved out for almost 2 months now and new tenants are moved in so clearly nothing to have been claimed on deposit. Would not recommend them as a student tenant at all, let alone a normal tenant.

Isaac · 12 October 2022

★★★★★ 2/5

Google

Friendly staff when you can speak to them, however very poor communication overall which requires constant reminding to get anything done. The agent who first showed us our property didn’t appear to know anything about it and only gave us about 5 minutes to look. Our property was in a poor state when we moved in although I understand that is not entirely the estate agents fault and they did sort it quickly. Our tenancy is now over and we are awaiting our deposit back however we haven’t received any information or updates about it and it’s been over a month now. I’ve tried to get in touch both through email and phone calls over the last couple of days and have had no response. Not impressed.

Macattack · 12 October 2022

★★★★★ 5/5

Google

We’ve just bought a property through Enfields and found the team to be really helpful throughout the entire process. Amy in particular has been absolutely amazing and we both felt completely at ease with her from the very first viewing. She was both friendly and professional, gave us the space to view the property at our own pace and always came back to us promptly when we had questions or wanted to arrange another viewing. She remembered us when the initial sale fell through and called us immediately to let us know, a lovely personal touch and ultimately meant we have now moved into a house we love. Thank you!

Liz · 12 October 2022

★★★★★ 2/5

Google

Friendly staff when you can speak to them, however very poor communication overall which requires constant reminding to get anything done. The agent who first showed us our property didn’t appear to know anything about it and only gave us about 5 minutes to look. Our property was in a poor state when we moved in although I understand that is not entirely the estate agents fault and they did sort it quickly. Our tenancy is now over and we are awaiting our deposit back however we haven’t received any information or updates about it and it’s been over a month now. I’ve tried to get in touch both through email and phone calls over the last couple of days and have had no response. Not impressed.

Max · 30 September 2022

★★★★★ 5/5

Google

Kate has been amazing getting repairs done efficiently that have been going on for years her communication has been excellent. I have been renting with enfields for a few years now and I have to give Kate 5* for all her help!!! Thank you its much appreciated!

Kirsty · 29 July 2019

★★★★★ 5/5

Google

Really good experience with Enfields! Rachael helped me and my friends find our student house for next year, she was friendly and answered all of our questions clearly, making everything stress free!

Maddie · 25 March 2026

★★★★★ 1/5

Google

If I could take away stars I would.This agency provided us with the worst ever experience in our lifes so far .We signed up with them to sell our property because of Bethany's proffesionalism ,but now we regret ever opening the door of their office .First viewing and their agent that should have been responsible for the safety of our property ,Charlotte,left the property unsecured as didn't even bothered to close the entrance door to the flat.Neil took over ,and he was great .He did his job.We had a buyer within a few weeks.Their conveyor was spot on ,but after two emils ,she left the company ,and this is when everything went ..down .Deep down .For weeks we haven't heard anything from anyone in the agency .Then we got in contact with the buyers(what I have learnt from this experience-don't ever do that)as neither of knew what is happening as no one was talking to us.For weeks.Then Jonathon put the responsibility of conveying on Neil,not his job!Then he took it on -Useless!To cut th e story short....er:We had to chase them for every information ,they refused to answer to my phone calls ,so we had to hide the number or call from my husbands phone(And We were supposed to pay for this service?!?!?!)When we managed to get hold of im ,in many conversations I had to ask why it feels like they are working only for the buyers?After all ,we were going to give money out to them .Not the byers.And we are not unfair people.But when it is good three months in ,and nothing has moved and Jonathon kept doing nothing...Well ,wouldn't everyone start asking questions?!Almost six months in ,million requests later,the buyers pulled out This would have never happen with Bethany being in the office ,or a proper conveyor.Thank you a lot Enfields! Not even an apology from Jonathon .Just a slimy smile...sorrythis happens....Yes it does if you are around......Wonder if you would be ok to put your daughter and wife into same situation you put my family into?

Peaceful · 1 January 2019

★★★★★ 1/5

Google

I have rented a student property with Enfields and have been extremely disappointed with their speed of responses and customer service. When we moved into the property it had not been cleaned at all, there were old rusty bikes dumped in the garden, bin bags full of waste left in the shed, overgrown trees and bushes, smashed glass left in the garden, broken doorbells, disgusting mouldy blinds on all windows (of which they only replaced half of after we chased them up for 2 months to have fixed), broken back gate, a toilet door that was hanging off. We were left locked out of the property for 2 days on a Bank Holiday as their emergency out of hours locksmith would not answer and they were closed, we were given a black bin without a lid and told it was up to ourselves to replace it and pay the fee for it (even though it was broken when we moved in). We complained about mould and damp for months until they sent a contractor who simply bleached and painted over the mould so that it returned, the carpets in the house were black with dirt and thin as anything. We cleaned the property when we vacated and have yet to hear back about our deposit over a month ago with no contact. Unfortunately, I am renting with them next year too and have already had similar issues about keeping a deposit for weeks on end that we were owed and having to constantly chase them up for any kind of action to be taken.

Georgia · 12 September 2022