5/5
GoogleI just want to say a massive thank you to Hannah, she is very professional, I highly recommend this agency 5 Stars.
Agent replied · 26 October 2024
Thank you for your 5-star review, much appreciated!
Trusted Agent profile · Bournemouth, Dorset
Enfields Bournemouth reviews
★★★★★
747 reviews across 2 platforms
383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
Part of Enfields, see every office.
Enfields's office in Bournemouth, Dorset, at 383 Wimborne Road, is rated 4.2 out of 5 across 747 reviews on two platforms, including 745 Google reviews rated 4.2.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Chloe coppard was my initial contact and she was amazing. Very professional and honest she listened and communicated really well, whilst not wasting my time.Read the review from buyers
Landlords1 review
I have used Enfields for three years now and they have always found tenants for my properties quickly. They are always courteous and friendly on the phone ...Read the review from landlords
Reviews
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
Google5/5
GoogleWe had such a great experience with Enfields! We’re a group of five students looking for our house for third year, and James, our estate agent, was amazing. He was really easy to talk to, super friendly, and made the whole process fun. He showed us loads of great properties that matched what we were looking for. Honestly, couldn’t recommend this company more!
5/5
GoogleRachael was very helpful answering all our questions and was very kind throughout the process
5/5
GoogleSpoken to a gentleman called James, James done a wonderful job helping my mate and I find a property in short notice. Very professional and easy and comfortable to talk with. Thanks
5/5
GoogleRecently sold my flat with Enfields and cannot fault the service. From start to finish they were great, would recommend and use again. Rachael Clark handled which is often the most stressful part - dealing with solicitors. Her communication was fantastic, she called me weekly with updates throughout the sale and always replied promptly to my emails. Thanks, Rachael!
5/5
GoogleI’m a student who was looking to move into my first house with 3 of my mates, we had James. He was amazing and so committed to his job he went above and beyond to help.Great experience wouldn’t have asked for anything more. Thanks James
5/5
GoogleJames was really helpful with helping us find our house for next year. Thank you very much
5/5
GoogleI have been a landlord in the Bournemouth area for 16 years and used a number of agents in the past. Enfields are by far the most professional and trusted agent I have dealt with. They always achieve great letting results and have always been available throughout the year for advice and assistance, despite me not actually having their full management service. They are always ahead of the legislative changes and ensure they pass crucial information on. The team are lovely to deal with, honest, reliable and very focused on the job at hand. Great partners to have for sure as a professional landlord.
Agent replied · 30 December 2023
Hi Toby, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty.
5/5
GoogleI use Enfield's to provide their "find a tenant service" for my student properties. I am extremely impressed with the service I receive from the initial rent valuations to the viewing of potential students. The Enfield's team work very well together and provide a quick feedback on the viewings. The team provide a professional and friendly service which makes working with Enfield's a pleasurable experience. As a private landlord I can recommend Enfields letting agents based on the excellent service I have received.
Agent replied · 30 December 2023
Hi Steve, Thank you for such a lovely review! We have shared with the whole team.
1/5
GoogleHave tried to get student housing through enfields for 2 years in a row now and both times have been very disappointed, takes days to get in touch, no one seems to answer the phone and when we did finally get in contact we’d never get a call back about our viewing options or appointments, lots of people have had issues with the deposits and trying to rent as well. Jonathan did get in contact about this review and apologized but we will not be contacting again for any future rentals.
Agent replied · 25 November 2023
Hi Ciara, thank you for taking the time to share your feedback and we are sorry to hear you had difficulty reaching our team. I understand our Director Jonathon has been in touch with you directly. We hope we can be of service to you in the future.
5/5
GoogleThank you so much to Kieron and Hanna for all they’ve done for us. Kieron was excellent in showing us properties and Hanna has given the most amazing customer service. Thanks guys!
Agent replied · 25 November 2023
Hi Mollie, Glad you had a great experience with Kieron and Hanna! Thanks for sharing and we appreciate you allowing us to help you find your next home :- )
5/5
GoogleI was recommended to Enfields by a friend and they have been very efficient dealing with the sale of our property. Jack at Winton has been excellent, friendly and very good with communication throughout. I would definitely recommend them.
Agent replied · 24 June 2023
Hi Karen, thank you sharing your experience! We appreciate you allowing us to represent you in the sale of your home and glad Jack has lived up to expectation. Always feel free to get in touch if you need any help or advice in future regardless of whether you are moving or staying put, we would always love to hear from you
5/5
GoogleI have been a landlord for over thirty years. I have owned properties in Manchester, London, Bournemouth and overseas. I have used multiple estate agents to manage my properties in the past. This also applies to Bournemouth, and I have had many business dealings with several estate agents in the Bournemouth area. Through the years their management services have disappointed me for one reason or another. It was eight years ago that I was introduced to Enfields estate agents. I have never looked back! All of Enfields staff are extremely helpful and polite. When it comes to property management Jonathon Thomas and Lisa Thomas are the best people I have encountered in this business. They are always friendly, helpful and efficient and are totally dedicated in providing first class service to their customers, either being landlords or tenants. Whenever a problem arises it is resolved immediately. I am very grateful and satisfied with the services that they provide. I wish them success and good health for the future Amir
Agent replied · 25 November 2023
Hi Amir, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the last 8 years!
5/5
GoogleI would like to write a review due to our most recent home visit as we are renting a property with Enfields for 1 year now. We are very happy with the service and Heather came to our home regarding some small concerns we had, she contacted the landlord and took appropriate actions to get this sorted as we had a plumber coming to our house very quick. Heather was very empathic and listened all our concerns, she is a great asset to the company.
4/5
GoogleMe and my friend left looking for our third year uni flat really late in the year so were anxious about finding something suitable. However Karina has been really helpful and efficient in finding us a good property last minute, as well as helping us communicate some queries' we had to the landlord.
Agent replied · 24 June 2023
Jen, we are sorry to hear you were feeling anxious about finding your next student property but I am so glad to hear our Sales Negotiator team here made you feel at ease. I will pass on your review to the team here. Hope everything is going well for you!
5/5
GoogleI wanted to take a moment to express my deepest gratitude for the exceptional service you provided during my recent experience with you. Your outstanding communication skills, coupled with your extensive track record, truly set you apart in the industry. Having worked with you for over 15 years, I can attest to your unparalleled expertise in the letting market. Your ability to match properties with tenants is second to none, and I have been consistently impressed by the quality of tenants you've secured for my properties. Your keen understanding of market dynamics and local trends has been invaluable in maximizing the returns on my investments. What sets you apart, however, is your remarkable communication skills. From our very first interaction to the successful letting of numerous properties, you have consistently provided updates, insights, and advice with exceptional clarity and promptness. This level of transparency and responsiveness is a testament to your dedication to ensuring that clients like myself are always well-informed and confident in the letting process. Your proactive approach and attention to detail have made a world of difference, ensuring that every letting experience has been smooth and hassle-free. I've never had to worry about a single aspect of the process, knowing that you were handling everything with the utmost professionalism and care. Furthermore, your accommodating nature and willingness to work around my schedule have made the entire letting process incredibly convenient. Your flexibility in meeting my needs is greatly appreciated and has contributed to a seamless working relationship. In conclusion, I cannot thank your team enough for your exceptional service and the countless successful lettings we've achieved together over the years. You are a true professional in every sense, and I would wholeheartedly recommend your services to anyone seeking a letting agent with a proven track record and exemplary communication skills.
Agent replied · 25 November 2023
Hi David, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the last 15+ years!
1/5
GoogleTIME WASTERS It took me a week just to book a viewing. I tried emailing them, phoning them, webchat etc. When I did eventually get a booking I spoke to Amy. She took my details and booked me in for the next Monday. I emailed Amy asking for some more details about the property. No reply. I then find out from their website that the house had been sold. Amy didn't bother to tell me that. She knew that I lived in Malaga and that it would take me a great deal of time and expense to travel to Bournemouth. Presumably she wouldn't have even bothered turning up. There is literally zero respect or professionalism from this company. Avoid.
5/5
GoogleEnfields took over a long-running management contract I had to with Clifftons. I have been working with Bethany. Bethany has been fantastic, she has managed redecoration, boiler issues, kitchen appliance replacements and even organised the windows to be updated. Enfields have relet my property within 2 weeks of my tenant moving ensuring I have no loss of rental income. All I am looking for is competent management of my rental property to free up my time and Enfields are delivering on every front. Great job Bethany and the rest of the team.
5/5
GoogleI had a positive experience with Enfields, purchasing a house. They were responsive, good communication. They were knowledgeable, and Rachael went above and beyond. Thank you
Agent replied · 21 March 2024
Hi Sandra, Glad you had a great experience with Rachael! Thanks for sharing and feel free to reach out in the future if there is anything we can do to help you.
1/5
GoogleAbsolutely poor customer service! Would give 0 star if i could, moved out of our rented house in beginning of August and we still have no update regarding our deposit and its now a few days away from November. Staff and property manager give excuses every time we call and don't reply to emails so unprofessional and unacceptable.
1/5
GoogleOne of the worst agencies in Bournemouth. Such a shame!! So disrespectful and unprofessional in terms of supporting the tenants with basics maintenance. After one year fighting to get fixed a liking which was looking more as a proper waterfall in the middle of my flat and jeopardising all the block as it was probably damaging all the electrical systems as the water was coming through the lights, now is another nightmare to make them com close the hole they left on the ceiling. All the noise, dust and the dejects from the flat above is coming off. Sad!! It's all about money and no humanity.
Agent replied · 26 August 2023
Marillia, Thank you for your review and fully appreciate the inconvenience you have suffered. Maybe I can explain that Enfields only recently took over the management of your tenancy on behalf of your landlord, you let the property through Cliftons Estate Agents who were your managing agents for the most part of your 9 year tenancy. In relation to your comments about the leak I am aware of your situation and understand why you are so frustrated. Unfortunately a number of the problems you have encountered are out of our hands as you live in a purpose built block of apartments so you nor your landlord has authority to complete any repairs outside of the flat you are living in. In reference to the leak this originates from the flat directly above you therefore your landlord is not the responsible party nor has control of stopping the leak. After several attempts to gain access to the upstairs flat as a last resort a hole was made in your entrance ceiling in March to determine the source of the leak. Following this we were able to facilitate access to the upstairs apartment and your landlord paid for a plumber to inspect where he confirmed the leak was due to a combination of a very old bathroom that needs replacing and the occupiers being irresponsible when showering, as you know the owner of the flat upstairs has refused to take any action. Your landlord has paid and already had the entrance hallway stain blocked and redecorated as well as pay to have your carpets professionally cleaned as a gesture of goodwill. Regarding the hole this was the only way your landlord could investigate the issue given the lack of access upstairs which the plumber requested not to be covered up as the leak kept repeatedly come back. Following this your landlord had to wait for the ceiling to dry out before having it covered up and redecorated which I understand took place this week. Whilst I acknowledge that these issues were not what you would have expected I can procedures were followed and I am satisfied that no foul play was involved in terms of us ignoring the issue. If you would to discuss this further please reach out to me directly via jthomas@enfields.co.uk
5/5
GoogleSo happy finding a house with Enfeilds! So quick an easy compared to other the other companies - group viewing slots, with multiple house viewings was the best thing! Greg was amazing in helping us find houses that would suit exactly what we are looking for and have now found the perfect house for our second year! ??
Agent replied
Dear Em, Firstly we would like to thank you for choosing Enfield's to help you in finding your next home. Thank you for your lovely and positve comments about Greg, we pride ourselves on delivering exceptional customer service and are pleased that Greg helped to find you accomodation for your next academic year! Please do not hesiatate to contact Enfield's in the future if you require any further assitance.
5/5
GoogleWe have been dealing with Enfields for many years to let our student properties. They have proved themselves time and time again to be just what we require. Helpful, efficient and always come up with the ideal clients. Many thanks to Johnathan & His team.
Agent replied
Hi Terry, we really appreciate you taking the time to write us a review. We are so pleased to hear that we meet your needs and requirements and we will always do our upmost to keep it this way!
1/5
GoogleOffered little to no help in helping me and my housemates get our deposit back. Been waiting for 9 weeks even though it’s supposed to be back to us within 4 weeks. Need to wait another 2 weeks to fill out a second form too. Had to do the whole process manually without any help even after 3 phone calls.
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