Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleExcellent service with a very helpful team of staff. I recently purchased a property and Enfields made the whole process flow through without and troubles. When viewing the property Kieran was very welcoming and helped me when making and offer. I would highly recommend this agency.
Nick Β· 7 October 2023
Agent replied Β· 25 November 2023
Thanks for the great feedback, Nick. We have shared this with the team and Kieran who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
β
β
β
β
β
5/5
GoogleHad a great experience from start to finish. Greg was fantastic as my first point of contact and getting me to offer accepted stage. Following that Jessica has been absolutely amazing throughout with regular updates and ensuring all my questions have been answered, she has made what could have been a very stressful time much more easy. Amazing service!
Kirsty Β· 13 August 2022
Agent replied
Hi Kirsty, We have shared your feedback with the team. Great to hear and thanks again for allowing Enfields to represent you!
β
β
β
β
β
5/5
GoogleJames was fantastic in helping us secure our student home! He was professional, approachable, and made the entire process smooth and stress-free. James was always available to answer our questions and went the extra mile to ensure everything was sorted quickly. Thanks to him, we found the perfect place to call home. Highly recommend!
Tee Β· 19 December 2024
β
β
β
β
β
1/5
GoogleThis Company is the worst Lettings Agents I have used in 20 years! They allowed Squatters to move into the property and did nothing to help get them removed through the Courts and then had the cheek to charge me Management fees for the period the Squatters were in residency?!!! They did nothing to help with the eviction process!! They have already been criticised by The Ombudsman once and I am in the process of contacting them again. Jeff, the owner keeps promising to email me but never does! Now they are rejecting my emails!! I have never dealt with such an unprofessional Company in my life!!
Deborah Β· 15 July 2023
β
β
β
β
β
5/5
GoogleEnfields estate agents have been so helpful in supporting us to find a new rental property! In particular Alex who was extremely helpful and friendly and able to answer all of my questions I had! Hanna has also been very efficient in supporting us with the referencing required and giving us regular updates! Overall we have had a really fantastic experience and we will definitely be using these estate agents again!
Chelsie Β· 29 July 2019
Agent replied
Dear Chelsie,
On behalf of our Enfields branches, I want to thank you for giving us your incredibly positive feedback about our business. Customer satisfaction is our number one goal, and we love hearing that you are receiving the world class service that we expect. We hope to continue to help you in the future if you ever need to use our services again!
Kind Regards,
β
β
β
β
β
5/5
GoogleBig shout out and thank you to Jack Fletcher. Great to deal with an agent who clearly does his research and knows his stuff. Really friendly and a pleasure to deal with. Will 100% be using Jack in the future if I sell my flat.
George Β· 2 September 2023
Agent replied Β· 25 November 2023
Thanks for the great feedback, George. We look forward to working with you in the future.
β
β
β
β
β
5/5
GoogleI would like to thank Rachael from Enfields personally. She has gone above and beyond in helping me sell my house. Rachael kept in touch regularly with updates and is very approachable. She is a huge credit to Enfields Estate Agent π β¦
Sonia Β· 21 October 2023
Agent replied Β· 25 November 2023
Thanks for the great feedback, Sonia. We have shared this with Rachael who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
β
β
β
β
β
5/5
GoogleSimply put, the best letting agency.
We were treated as if we've gotten the property already. Kieran has been a great help. My Son loved the property at first sight "in his words amazing". I will recommend Enfield
Imaobong Β· 25 January 2024
Agent replied Β· 21 March 2024
Hi Imaobong, Kieran loved helping your son with his search and we are all excited he managed to secure such a great property! We look forward to supporting him over the next few months.
β
β
β
β
β
5/5
GoogleSimply put, the best letting agency.
We were treated as if we've gotten the property already. Kieran has been a great help. My Son loved the property at first sight "in his words amazing". I will recommend Enfield
Imaobong Β· 23 January 2024
Agent replied Β· 22 January 2025
Hi Imaobong, Kieran loved helping your son with his search and we are all excited he managed to secure such a great property! We look forward to supporting him over the next few months.
β
β
β
β
β
5/5
GoogleRachel and James were both very friendly and helpful even when we had to deal with big changes
Lewis Β· 20 December 2025
β
β
β
β
β
5/5
GoogleI wanted to sing the praises of the 2 Rachel's at Enfields, but in particular; Rachel Clark. She is an asset to the Enfields business and probably their most valuable employee. Her professionalism, approach to everything and communication whilst navigating the turbulent journey of 2 different flat purchases, has been extraordinary. She's made everything so easy and understandable with no ask to big or small. Thanks for everything!
Rio Β· 20 November 2025
β
β
β
β
β
5/5
GoogleGreat and easy experience, James was massively helpful throughout the entire process and found us a banging student home for our second year
Finn Β· 20 October 2025
β
β
β
β
β
5/5
GoogleHelped us find our student house, they were amazing, worked with James who went above and beyond to help us. Would definitely recommend!
Lana Β· 20 October 2025
β
β
β
β
β
5/5
GoogleMe and 5 other girls are going into our final year at Bournemouth University, we left the house search rather late and weβre really struggling!
Hugo was brilliant in taking us around the houses and arranging times and discussing details with us, he really put us at ease and we found our house finally!
Thank you Hugo
Becca Β· 11 March 2022
Agent replied
Hi Becca, we are so happy to hear you have found your next student property and Hugo helped you throughout the process. We know how stressful it can be trying to work around everyone's schedules due to University so, to know Hugo has made this as easy as possible is something I will make sure to pass onto him. Thank you for taking the time to leave a review!
β
β
β
β
β
5/5
GoogleFrom a renting point of view I can highly recommend Endfield's. Every item on the rental checklist is actioned on time. The inspections are carried out at the correct intervals, with anything of note being passed onto everybody. Also like that plenty of notice given prior to booking inspection. They also are good at really matching client to available property e.g if stairs or parking needing consideration.
Tom Β· 29 July 2019
Agent replied
Dear Tom,
Thank you taking the time to review Enfield's and we were so pleased to read that you would highly recommend us!
Thank you so much for all your kind words and your valuable feedback. We always welcome our clients with extra care and we always try to make sure to listen to our clients needs and wants. I will be sure to pass on your feedback and compliments to the rest of our team here in Bournemouth and Winton.
We hope we can help you again if you need to find your next home!
Kind Regards,
β
β
β
β
β
5/5
GoogleA big shout out to Hannah and all her colleagues at Enfields. I have used Enfields for the past 10/11 years and I have always found them to be a very professional Agency, all my tenants over the years have lived up to their recommendations, which in turn makes me a happy and unstressed Landlord! Wouldnβt consider going elsewhere!PositiveProfessionalism
Rona Β· 26 August 2021
Agent replied
Rona, thank you so much for taking the time to leave such a glowing review and we are so happy to hear you have experienced this through the team and Hanna. We are always so happy to hear we are providing our valued Landlords the level of service they deserve. You know where we are if you need us!
β
β
β
β
β
5/5
GoogleWeβve had a great experience with Enfields. Agent Amy provided us with amazing options and a great houses tours that were not on the market at the time we got the tours. Our first option was even more than we had asked for requirement wise. It was within walking distance of our Uni which was all we had really asked for and they provided us with: spacious rooms, parking places for those of us with cars, several baths/showers washing machines/tumble dryers/dishwashers it was a great first house. Unfortunately our group had not communicated, that we wanted the place, fast enough and once it was on the market another group had put a deposit down for it already. But Amy was so helpful in finding us another place still close by to the Uni (as well as not being on the market yet) and it had the same requirements as the last and this time we were able to place a deposit down straight away. Amy has responded to any questions we asked no matter how silly or trivial they might be and replied straight away. Even with questions that involve bills as many houses now wonβt have bills included Amy was able to help us sort out everything which was a big help as weβve never applied for a place before and didnβt know the first thing to do when dealing with places that didnβt include bills. Definitely recommend this company if youβre looking for housing. Especially student housing near Uni, as weβre a fairly big group of 6 and the first house shown to us was a 7 bedroom house that could be converted to a 6 bedroom so theyβre really good in finding us the right place that suits our needs. AGENT AMY YOUβRE THE BEST!
MC Β· 10 January 2023
β
β
β
β
β
5/5
GoogleWe have nothing but praise for Jonathan, Hanna, Hugo and the dream team at the Winton branch for their exemplary efficiency, their helpfulness, and a can-do approach to helping us find accommodation for several families coming from overseas each year to study at the university. There is consistently clear, and swift communication with them, through which we can keep these families at ease and minimise the ordeal of moving to a foreign country. Hanna and Hugoβs trademark is a genuine concern for those they represent. We cannot express enough our gratitude for how they fight our corner every time. More still, we are grateful for their warmth and patience. Many thanks for everything. Please take this as our heartfelt recommendation of Enfields and the team therein.
Aaron Β· 10 January 2023
β
β
β
β
β
5/5
GoogleRachel and the rest of the Enfields team were absolutely brilliant during the entire process of buying a property and they were very quick to answer any questions I had. 10/10 would recommend.
Jack Β· 1 August 2026
β
β
β
β
β
5/5
GoogleEarlier this year I embarked on my journey as a first-time buyer and was fairly daunted by the process.
Jack at Enfields was incredibly accommodating, empathetic and helpful from start to finish.
Not only was he a friendly face at the viewings, he offered great advice, reassurance (and occasionally solicitor nudges!!) through the buy process right up to that fateful day of completion!
Cannot recommend Jack and Enfields enough - great agents with the keys to unlock a life in a beautiful part of the country!
Josh Β· 11 December 2022
β
β
β
β
β
5/5
GoogleGood customer service, Nicole (brunette at front desk) is excellent. Admin was always very quick and efficient from her end. From putting and offer in to picking up the keys it was a very easy experience. Would recommend.
Liam Β· 30 September 2023
Agent replied Β· 25 November 2023
Thanks for the great feedback, Liam. We have shared this with the team and Nicole who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
β
β
β
β
β
5/5
GoogleJust payed our deposit on our student house for next september. Entire team was very helpful but especially Amy, who was so friendly and had an answer for everyone one of our many questions as first time househunters. Thank you so much canβt wait to move in!
Jack Β· 11 December 2022
Agent replied
Hi Jack,
Thank you for picking Enfields to assist you with your communication. You have a great house and we look forward to helping you throughout your tenancy.
β
β
β
β
β
5/5
GoogleElliott at Enfields has been a massive help for me and my friends, in search for accommodation as students. He has gone above and beyond to guide us and has been available every step of the way in case we felt a little lost. His customer service is impeccable as he truly helps his clients, even with the smallest of queries. He has made the entire process much smoother and alleviated any concerns we had. I would highly recommend Enfields, and more specifically, having Elliott as your guide.
Mobeen Β· 30 May 2025
β
β
β
β
β
4/5
GoogleI want to thank Jonathan at Enfields for all his help. After feeling very disheartened by the services that Enfields provided he has been quick to help and correct any on going issues I have had with my property. This previously was not an estate agent I would have used again but now I am happy with the outcome and look forward to using their services again.
Zena Β· 26 September 2016
Agent replied
Hi Zena,
Thank you so much for posting your review!
We are delighted that you were happy with your interaction with Jonathon and all the team hope we will have the pleasure of helping you and your friends find your next home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.