Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have done my renting with quite a few estate agencies and I can say Enfields has been the most efficient one, special thanks to Abbie she has been extremely efficient, responsable, polite and has sorted all the issues i have had, great service, already said it to her but wanted to write a review.
last thing, thats the way people should manage and offer customer service.
Daniel · 5 March 2023
Agent replied · 24 June 2023
Thanks Daniel, glad Abi and the team have done a great job. We really appreciate you sharing your experience.
★★★★★ 5/5
GoogleMy flatmates and I had a great experience with Enfields! As first time renters we were unsure how to approach getting a house together but our estate agent James made the process easy and comfortable, no issues whatsoever!
Evie · 20 November 2025
★★★★★ 5/5
GoogleI can't speak highly enough of this estate agents! They have been so commited and patient with selling our house. A year and a half (because of covid) of dedication and hard work from the team has finally payed off today when we finally got the news that our house had sold. A special mention to Johnathon, Greg and the rest of the team as they have worked extra hard to make sure that everything was done right with as little stress as possible. Thank you Enfield's!
Jacque · 28 May 2021
Agent replied · 24 June 2023
Jacque, what a glowing review. We are so happy to hear you had this experience with the team here and even under the unfortunate circumstances, provided you with this level of service. You know where we are if ever need anything!
★★★★★ 5/5
GoogleJames was excellent! Took in mind all our needs and wants with our final year uni house and found us just what we wanted!
Macey · 13 March 2026
★★★★★ 5/5
GoogleContacted Bethany about issues with the windows in the property I’m renting,without any hesitation she made time to come see the problem,get the relevant trades needed involved & got them all replaced.really appreciate how quick & easy she made it all happen,keeping updated constantly throughout, extremely happy tenant..thank you Bethany
Jack · 27 March 2024
Agent replied · 26 October 2024
Hi Jack, glad you had a great experience with Bethany! Thank you for your 5-star review, much appreciated!
★★★★★ 5/5
GoogleHad an effortless experience with Enfields as a group of five students. Everything went smoothly and our agent, James, was beneficial and easy to talk to. Made the whole process simple and stress-free. Would definitely recommend!
Harrison · 20 November 2025
★★★★★ 5/5
GoogleJames was really nice and easy to talk to. He made everything simple and not stressful at all. Would definitely recommend him.
Ellie · 19 March 2026
★★★★★ 5/5
GoogleI had a great experience with Enfields in booking my student flat. A huge thank you to Elliot for answering any of my questions and making the process as smooth as possible.
Joe · 20 December 2025
★★★★★ 5/5
GoogleI recently sold my house through Enfields & Rachael Clark was the most helpful person. Throughout the whole transaction her commitment & communication was outstanding, fully updating me at all times & really taking the stress out of the sale. Thank you Rachael, you really are the most communicative person I’ve had the pleasure of meeting.
Caroline · 12 April 2025
★★★★★ 1/5
GoogleDON’T TRUST ENFIELDS
If you’re a student these people tried to up the rent without asking the landlords permission when we wanted to extend our stay for another year.
When we left we tidied and cleaned and left the place in a better state than when we originally moved in.
However LISA will try to hold on to her retainer by any means possible. She tried to charge us £400 for 5 tied up bin bags we’d left out for the council to collect and when she FINALLY sent the invoice we called up that company who claimed they would only charge us £50!!!!!
Same goes for the supposed ‘cleaning costs of £450’ the eventual invoice was for a cleaning company based all the way in London?!
There was a glass panel that was broken when we moved in which they claimed it cost £80 to replace. I decided to look into this by asking the new tenants if I could check it had been replaced and it hadn’t!!!
They are lying fraudsters and I am bitterly disappointed that they go after the poor students who are probably living away from home for the first time! 🤦🏻
Ash · 6 April 2024
★★★★★ 5/5
Googlethe experience was amazing, me and my other 3 friends were looking for student housing and Elliot was being very helpful and friendly to us as we look through the houses
3nder · 20 December 2025
★★★★★ 5/5
GoogleEnfields have taken the stress out of selling my property. Every one I have spoken to there has been courteous and helpful. Most of my contact has been with Jess. It is always a pleasure to speak to her. Always efficient, incredibly helpful and totally professional.
I cannot recommend Enfield’s highly enough.
I am so pleased I chose them to sell my house.
Thank You Enfields and especially Thank You Jess
Yvonne · 15 April 2022
Agent replied
Yvonne, thank you for choosing Enfields to represent you. We are so glad to hear that we have made selling your home as stress free as possible. I will make sure to pass on your kind words to Jess as I know she would really appreciate it.
★★★★★ 5/5
GoogleFantastic experience with Enfields selling my flat in Poole. They were attentive and responsive and trustworthy. Thank you to Jack, James and Kaleigh for all their work and support. I would recommend to anyone.
Phil · 20 November 2025
★★★★★ 5/5
GoogleThe Enfield and all their staff are very professional, extremely polite, and they do their best to solve any problems between tenants and landlords. They get the best contractors with competitive prices and set date of work and finish. Their Director Lisa Thomas and her Property Manager Mr Dan Hunt are keen to help any landlord or tenant with extreme politeness and professionalism to meet their needs with full satisfaction. They work really hard even outside office hours to make sure they solve any outstanding issues from rent to repair. We have been with them 5 years, really happy five years. We recommend them to any one who wants to rent or buy a property. A**** ratings. Well done Enfields and special thanks to Lisa Thomas The Director,Dan Hunt The Property Management, The Lansdown Director Jonathan Thomas and his wif Bethany,Liz, Michael etc...etc. Many thanks from the the bottom of our hearts. We hope to be with you for many years to come. Our best
wishes for your successful offices.
Kind regards
Ramzi Haddadin and Alison Norcross.
Ramzi · 24 June 2020
Agent replied
Thank you so much for your feedback. We are so pleased you were happy with the service Enfields provided!
★★★★★ 5/5
GoogleI have been very impressed with the property management service we have received from Bethany Thomas at Enfields, by far the best we have received from an agent. Bethany is always very quick to respond to any queries we may have, informs us of any issues as soon as they arise and is proactive in dealing with routine inspections and requirements. She’s friendly, professional and so reliable. I would highly recommend.
Jodie · 11 March 2022
Agent replied
Hi Jodie, we are so happy to hear that you have had this experience with our very talented Property Manager Bethany. I know she will appreciate this amazing review and will continue providing you with nothing but the best possible service!
★★★★★ 5/5
GoogleElliot was a pleasure to work with, professional, approachable, and extremely knowledgeable. He made the whole process smooth and stress-free, keeping me well-informed at every step. His communication and dedication were top-notch. I highly recommend Elliot to anyone looking for a reliable and trustworthy estate agent. A true credit to Elliot
F · 29 May 2025
★★★★★ 5/5
GoogleJames was amazing. He gave us some house viewings really quick meaning we could get the house we were really looking forward too. He was very professional but also very chatty and made the experience great.
Emily-Rose · 20 October 2025
★★★★★ 5/5
GoogleNicole was excellent, genuine and kind. She responded quickly within hours to our requests and when we needed people out to do maintenance it was done instantly. Couldn’t be more happy with the service she provided. Thanks again :)
Joel · 26 July 2024
Agent replied · 26 October 2024
Hi Joel, glad you had a great experience with Nicole! Thank you for your 5-star review, much appreciated!
★★★★★ 1/5
GoogleI rented as a student with Enfields back in 2021/2022. The house was in very bad order, with extremely overgrown garden and obviously had been overlooked by the landlord for decades. Consistently, we were let down by both Enfields and the Landlord, though for the life of me I have no idea why they keep such rundown and poorly maintained (and unsafe) properties in their letting portfolios.
The most frustrating part, which I should have listened to previous reviews regarding is that they DO NOT GIVE YOUR DEPOSIT BACK. (Yes, they didn’t take the whole thing, but consistently take from each and every deposit they hold.) I have photos which we took at the start of tenancy and after our three days of cleaning at the end of tenancy, which clearly showed how we had pretty much added value to the property.
The charges included things such as: a mirror we informed them 3+ times was broken including (via email) on move in and for a desk chair which never even existed. All items completely over valued, of course. Due to the complete lack of communication, frustrating disregard for us and just wanting the whole scenario to be over, we eventually accepted the charges as they ended up just holding our remaining deposit money 'ransom' by not replying to us.
I would truly avoid if you can, and if you're unable, be ready for 12 months of pain. It was truly a degrading experience dealing with Enfields for the year.
The photos below give you an idea for the standard of the property at move-in. The inventory was actually honest and made for a comical read- shame it was not referenced to again at the end of tenancy.
Emma · 13 November 2024
Agent replied · 25 August 2024
Hi Emma,
First of all I wanted to thank you for allowing Enfields to help you find your student accommodation and I am sorry to hear of your frustrations. I note your comments about communication and I want to assure you I have shared this with my team. I have also reached out to you directly as I would welcome the opportunity to discuss your experience to ensure we have acted in the best possible way and review with you all of the independent evidence etc.
The property you rented has extremely long rear garden positioned on a steep hill. When the landlord decided to rent the property to students back in 2010 she felt it was unfair to expect you to maintain such a unique garden and didn’t want to charge students what would undoubtedly be a large sum of money in gardening costs if each year they let it grow wild. As there is also a large raised decked area off the back of the property the landlord separated the garden from the main house and offered this raised deck as your main outdoor area (which has been the case for the last 14 years). The pictures in your review relate to the garden area not included in your tenancy which you were permitted to access nor responsible to maintain. In this instance I would agree that the landlord has made the right call not including the garden in an effort to protect students from a huge burden and expense.
Upon double checking your deposit I can confirm we lodged this on your behalf with the Deposit Protection Scheme which is a government funded free custodial service to ensure you are treated fairly at the end of your tenancy. You paid a deposit in the sum of £1557.69 and you signed a copy of the DPS Prescribed Information confirming you had read and understood how to claim your deposit back at the end of the tenancy/how to dispute your deposit if you were unhappy. Your tenancy stated, if deductions were necessary, it may take up to 30 days for these to be processed. An email was sent to you 2 weeks before your tenancy end date explaining the deposit process/offering advice on how to ensure you get your deposit back whilst another email was sent to you 2 weeks after your tenancy ended updating you on any progress. Within 30 days of you leaving the property you received an email with the independent check out report confirming your landlord intended to hold back £161.00 from the £1557.69 for several items that corresponded with the inventory report the landlord had arranged when you moved in.
The DPS offer a straight forward process should you not agree as the burden of proof always lies with the landlord when requesting any deposit deductions. In other words they have to prove they have a legitimate claim and the tenant has no obligation to prove their position. Your deposit was being held by the DPS therefore it is impossible for your landlord (or Enfields) to hold your deposit as ‘ransom’ and should you dispute any deductions the remaining undisputed amount would be paid back to you by the custodial scheme.
Feel free to contact me directly if you need to rent a property in the future, as I would love to ensure the process is dealt with in the best possible.
★★★★★ 1/5
GoogleIt's been almost three months since my daughter moved out of a student rental home in Crichel Road. All four tenants are still waiting for the return of their deposit or at least some news on it.
Shocking lack of communication throughout the tenancy and when faults were reported, they were extremely slow in sorting them out. Particularly with the boiler when it was winter; the tenants had no heating had to take cold showers for a while.
Appalling service and Landlord.
Anna · 20 November 2025
★★★★★ 5/5
GoogleGreat experience going through Enfields for the 2nd time now. James was brilliant with our student group, on multiple occasions and was very quick to respond and help us find our house!
Callum · 20 November 2025
★★★★★ 5/5
GoogleKarina Gegg was amazing. She was very quick to book me into a house viewing and in the same day she had contacted the landlady to ask her questions we had about the property. Viewings were very quick and to the point and if I had any questions I felt like I could call her with any questions I had! I am so excited to move into our new flat!PositiveResponsiveness, Quality, Professionalism, Value
Gee · 26 August 2021
Agent replied · 24 June 2023
Gee, we hope everything is going well at your flat. I am so glad to hear our Sales Negotiators team here at Enfields made you feel this way and I will make sure to pass on your positive words!
★★★★★ 5/5
GoogleEnfields have been more than helpful in obtaining a Tenant for our Flat situated within our home Premises. I would in particular like to thank Jack and Hanna for their help and advice. Many thanks
Selkan10 · 26 September 2024
Agent replied · 26 October 2024
Thank you for your 5 star review, much appreciated!
★★★★★ 4/5
GoogleThe houses are nice and they were happy to hear our interests and requirements for the properties. We have used Enfields before when looking for our previous house, and will be using them again. They offer a great selection of houses, and walked us through the letting process, as it was my first time letting. The only issues was the delay in getting back to us regarding some property viewings, but this has since been resolved. Thank you to Johnathon for getting back to me regarding the problems arranging viewings, the delay was it was due to high demand of viewings requests from other students. I will them recommend to others in looking for property in Bournemouth.
Shaun · 29 July 2019
Agent replied
Dear Shaun,
We sincerely appreciate your loyalty to Enfields Bournemouth and thank you for choosing to use our services again and again.
We are delighted to learn that we found you the rental property that you were looking for, especially your comments about Jonathon which will of course be passed over to him.
We are so pleased that our team took great care of you, even during our busy period when we see a lot of students looking for properties! We hope we are able to help you again in the future.
Kind Regards,
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