Enfields reviews

★★★★★ 5/5

Google

I had the pleasure of dealing with Kieran initially when viewing the property. He was really lovely and answered all our questions about the property, giving us both time to walk round separately. He also made the application process very easy and we heard back the next morning. Hanna was also lovely! She helped us through the referencing checks, which were completed in under 3 days which meant we weren't left waiting. We also requested an earlier move in date which she was very accommodating with and made sure we were happy with everything. I couldn't recommend them both enough!

Charlotte · 14 October 2023

★★★★★ 5/5

Google

My wife and I were really happy with Enfields customer service. Kieran Symes from the Winton branch was very helpful, friendly and a great support to us during this whole process. He was always available to answer our questions. Kieran is very knowledgeable in regards to the property industry and his friendly approach will put you at ease. We are very happy to recommend Kieran to anyone who is going through this stressful process of finding the ideal home. We also had the opportunity to meet Jack Fletcher and he was very helpful to us.

Errol · 14 October 2023

★★★★★ 5/5

Google

Having purchased my first rental property through Enfields around 10 years ago it appeared appropriate that I use their letting service. Since then I have added other properties to my portfolio including two new ones this summer, and have always called upon Jonathon, Lisa & the team. Jonathon has an enthusiasm and a passion for what he does that is second to none, and is always on the end of the phone to give advice should it be needed. I recently sent a text late one evening asking for a call back the next day, but Jonathon was on it within minutes!!

RICHARD · 14 October 2023

★★★★★ 5/5

Google

We have been a client of Enfields for a few years and can genuinely highly recommend them. Jonathan and his letting team have been an absolute pleasure to work with. They are very hard working, professional and have great knowledge and expertise. Also a big shout out to Hanna and Lisa who have been extremely helpful and spot on with their advice and communications, always responsive with all the queries we have back and forth. They have made the whole process much less stressful than it is for both landlords and tenants. Enfields manages to find and secure great tenants for us every year and has never failed to achieve the maximum potential for the properties. Their client services is second to none! We feel we have been well looked after and wouldn't want to go anywhere. We definitely can recommend them!

Nguyen · 30 September 2023

★★★★★ 1/5

Google

FLAT F, BRINKLEA, BOURNEMOUTH I feel bad for the tenants that moved into the flat I had with Enfields, or any property with them. When I moved into my flat there was mould in the kitchen and bathroom, the oven didn't work, the washing machine didn't work, the paint was wet on the walls, blood stains on the mattresses, doors hanging off hinges, the furniture deteriorating, everything smelt of mildew. At no point did I receive a discount for the faulty appliances or state of disrepair, nor one during the global pandemic. After 3.5 years, where every maintenance issue was bodged, a seemingly bogus EICR report made, various serious fire safety issues, a complete indifference from the agents to the wellbeing of the tenant, and Enfields upping the rent I decided enough was enough. They then lied to me about the end of tenancy process, saying I had to move out at the end of the rental month (it was actually simply 1 month after the day I gave notice), then despite requests for the check-out, they sent me no details about deductions or the check-out report. After weeks of nothing, I had to pay a solicitor to witness a statutory declaration form to force them to send the details. They eventually sent them 6 weeks after the end of the tenancy, a day before it would have been returned, and 15 days past the deadline for deductions as written in the tenancy agreement (clause 6.5). And to top it off, they then went on to claim £1250 (more than the actually deposit) worth of clearly unsubstantiated deductions, things clearly shown to have been defective in the check-in, which was made 3.5 years ago! So, I had to spend even more time putting together all my evidence for the DPS, and now have to wait for another month to get processed and returned to me, which it undoubtedly will eventually. An absolute joke, if you want an Agency that will look after your property or the tenant, go elsewhere. EDIT IN REPSONSE TO REPLY: I'm aware it let for £200pcm more, and that the tenants are probably now becoming aware of how short-changed they've been - that is probably why you advertised it online with photos from 5+ years ago (photos should be representative of the property at time of sale, these were clearly not). It is an Agents responsibility to ensure to the landlord a property is in line with fire and electrical regulations. The property was as described by an electritian a "death trap". You still have not provided a valid EICR report which I have had confirmed to be invalid by the council - if the current tenants happen to read this, please seek legal advice over the electrical safety of the flat. The front door was a victorian shash key, not fire regulation, nor secure in anyway. Non-fused outlets in the bathroom next to shower that was not sealed at all, despite concerns raised with you. Endemic of the state and condition of the rest of the property. I am also well aware of how a check-out works, perhaps you should inform your employees? Waiting 6 weeks for a check-out report and deductions is unacceptable, SPECIALLY given that you just quite clearly state the property was "re-let immediately"! And then for those deductions to be clearly seen in the check-in report before my tenancy (which you or the landlord obviously didn't reference) is just the icing the cake isn't it? Also, never received that email you mentioned! DEPOSIT UPDATE: The DPS decision decided that 4/5s (~£1000 of deductions) proposed by Enfields and the Landlord were all clearly UNSUBSTANTIATED, evident from the check in check out reports, and the last 1/5 were pretty dubious at best. Renters out there, take photos and get them added to the check in/check out report as the "indepedent inventory advisors" are often pals of the agents, and dispute any duductions made by greedy, incompetent agents and landlords, they'll do whatever they can to scam you out of your money.

Rory · 16 September 2023

★★★★★ 5/5

Google

Wanted to rent a student home for next year and Rachel was incredibly helpful with viewings, set up a few based off a short description of what we were after and we were able to find exactly what we were looking for

Nick · 1 April 2026

★★★★★ 5/5

Google

Full of staff that are nice, great communicators, and active. Are very swift with their operations and promptly answer any questions or concerns you have. Especially reliable for university students who are looking for housing as they give you advice and considerable suggestions as well. Shout out to Elliot for the efficient customer service!

Chan · 20 December 2025

★★★★★ 5/5

Google

We are still current tenants with this estate agents, but the amazing check in we had warranted a 5 ⭐️ review. Enfields, but particularly Nicole, have been absolutely brilliant with any issue we have had and they have emailed and been in constant contact with us the whole time, resolving any problems in an exemplary time frame. I would so far highly recommend this company as they have made our move run very smoothly. Thank you ! 😊

Katie · 14 October 2023

★★★★★ 5/5

Google

We used enfields after finding a property through Rightmove. From the first viewing to the moving day all was stress free. Elliott was the guy we was dealing with for the viewings, he was happy for us to look around in our own time didn’t feel rushed at all. Thankyou to all at Enfields in winton in finding our home.

Jack · 20 October 2025

★★★★★ 5/5

Google

Enfields have managed my flat for the last year and I was so happy with their level of service, that when I decided to sell the flat they were the natural choice. This turned out to be a great decision, as although the sale had a few hiccups and delays, (none of which were anything to do with Enfields) the whole process was managed perfectly. Rachael Clark kept me updated at all times and went above and beyond to ensure that everything was stress free and went as smoothly as possible. I would not hesitate to recommend Enfields to anyone looking to sell or rent their property.

James · 23 June 2023

★★★★★ 5/5

Google

Enfields managed my buy to let since 2009 and I have been very pleased with the service over the years. The letting staff over the years have been very efficient and the regular property inspection reports have ensured that my property is regularly maintained over the years. (Something I never got with my previous letting agency). Lisa is a delight to deal with. I subsequently used Enfields sales team to sell my property and was very impressed with the sales team.

Jane · 17 June 2023

★★★★★ 5/5

Google

I first came across Jonathan and his team some 3 years ago - WOW, enthusiastic, professional etc. etc… After dealing with estate agents for over 30 Years - some good, some not so good - I have never dealt with such a professional firm. If Jonathan says he will call you back, he does… They manage a student property of mine and the whole journey is faultless. Jonathan’s knowledge, attitude & integrity is spot on.

Julian · 24 October 2023

★★★★★ 5/5

Google

Enfields, especially James, made our student house hunt so much easier. We were looking for a 5-bed property, and James was fantastic throughout the whole process. He was approachable, organised, and really went the extra mile to make sure we found a place that suited all of us. Thank you James!

Sophie · 20 December 2025

★★★★★ 5/5

Google

Having rented out our property for the past 10 years through Enfield's, our tenants moved out so we decided the time had come to put the flat on the market to sell. I am impressed with the professionalism that Rachael Clark carried out this transaction. Rachael kept us up to date with the progress of the sale and liaised with our solicitor and buyer on a regular basis. I would thoroughly recommend Enfield's whether selling or letting a property.

David · 10 June 2023

★★★★★ 5/5

Google

I can’t thank James enough for helping me and my friends around to find our first student house. James is always attentive and helpful fully of energy, with lots of banter. Enfields are really lucky to have this member of staff. However , he is still the Betc of the office :) .

Jessica · 20 November 2025

★★★★★ 5/5

Google

I had a great experience working with Jack Fletcher from Enfield's estate agents. We put our property up for sale in the May, and found a buyer in June and the house was sold by September! Jack set up a WhatsApp group chat which was a very efficient way of keeping us updated on the sale, could not recommend enough. Quick, easy, professional and efficient would 100% recommend these estate agents (especially Jack) :)

Lucy · 30 September 2023

★★★★★ 5/5

Google

I’m a student who was looking to move into my first house with 5 of my mates we had Emily Enfields. She was amazing and so committed to her job she went above and beyond when our house was stolen from us and she found us so many more on short notice. She drove us around in her luxury car . Great experience wouldn’t have asked for anything more thanks Emily

Cameron · 2 December 2023

★★★★★ 5/5

Google

We are a group of 6 students and we had a really good experience with Enfields: James was so helpful when looking around all the houses, and took away much of our stress by being very clear with all the details about the home and the process of securing it. Highly reccomend!

Hannah · 20 November 2025

★★★★★ 5/5

Google

I dealt with Enfields for my recent property purchase. Jonathan negotiated the sale and then Rachael took it through to completion. The team are friendly, helpful and responsive. Rachael was fantastic when we hit delays in the process and helped get it all moving again. I’ll certainly be in touch when I come to sell.

Kathryn · 26 September 2024

★★★★★ 5/5

Google

When recently looking for a new estate agent to take over the management of the sale of my property, Jonathan at Enfields was recommended to me. From the very first meeting I was made to feel at ease and totally confident that he and his team would do everything possible to get the quick sale I needed. Jonathan was professional, enthusiastic, understanding and very knowledgeable. I thoroughly recommend Jonathan and his team

Katie · 24 October 2023

★★★★★ 5/5

Google

James was really helpful when choosing our second year house. He was understanding that it wasn’t easy to find a group with everyone changing their minds especially this soon after starting uni. He was also really easy to get along with which helped the process feel more relaxed.

Phoebe · 20 December 2025

★★★★★ 5/5

Google

Thank you to everyone at Enfields that helped us through the flat finding process, and a special thank you to Hanna who handled all of our admin. She was fantastic. The agents at Enfields are very friendly, hard working and helpful. The level of communication has been outstanding throughout and I would definitely recommend to anyone looking to rent or buy in the Bournemouth area if you want to process to be as easy as possible.

Madison · 3 June 2023

★★★★★ 5/5

Google

Great letting agency! Very professional with such a lovely team! I rented a second year uni house and Enfeilds made the whole process easy and stress free! They are really easy to contact with any problems. Lisa is an absolute credit to the team. Her email communication is so quick and reliant! She answered every question with expertise and such a lovely tone. The rest of the team is also brilliant!

Molly · 31 August 2023

★★★★★ 5/5

Google

We had a great experience with Enfields. Elliott was a huge help in finding our student house for next year. He listened to what we wanted, answered all our questions, and made the whole process quick and easy. We’d definitely recommend Enfields to other students

Honi · 20 December 2025