Enfields Bournemouth reviews

James, thank you for taking the time to leave such a positive review. Knowing we were able to extract the highest price from the market for the sale of your property means we are delivering our promises to our clients!

Hi Jojo, Thank you for your feedback.

Danielle, thank you so much for leaving such a lovely review about our Lettings Admin team. We are so glad to hear we could help you with your questions and queries - you know where we are if you need us!

Hi Vannie, Thank you for taking the time to leave your review for us! We are so pleased you were so happy with our staff's knowledge and expertise - we train all our staff to give such high quality service and we will ensure our lettings team are aware of your kind review! Kind regards,

Mark, Thanks for the 5 star review! We appreciate you allowing us to service you!

Hi Dominic, thank you for taking the time to write such a wonderful review about our amazing Lettings Administration Manager Hanna. I will make sure to pass on your kind words and we hope to continue providing you with the upmost service.

Hi Feda, I am so sorry to learn of your negative review and wish to offer my assistance to see if I can help in anyway and better understand what has happened. Myself and my team are committed to providing all of our customers a great experience and I would ask that you email jthomas@enfields.co.uk so I can identify the issue and have a chance to resolve your concerns. Jonathon Thomas Owner

Thank you Jake, Amy works very hard to help her clients find the right property and will be glad to receive your feedback. We appreciate you allowing us to help you find your next home!

Hi Jennifer, Thanks for the 5 star review! We appreciate you allowing us to service you!

Miss Raymond, Firstly due to an issue with GooglePlus we wish to apologise for the delay in our reply but want to thank you for giving us the opportunity to review your feedback. We are obviously disappointed to read your comments and this is certainly not the experience we want to provide but we were surprised that you felt that we offered no help and advice. In your case you rented a student house on the 14/01/15. At this time you were comprehensively explained the process when renting a property and signed a form confirming that you had read and understood the terms and conditions. This form not only confirmed the process but also outlined due dates for forthcoming payments and helpful information of things you may wish to know if you have not rented a property before (copy can be provided on request). Shortly after this we emailed you requesting that you read through an attached tenancy agreement which acts as a contract between you and your landlord outlining the legal terms and conditions of your tenancy. At the same time we sent you information relating to you deposit which included how it was protected through a government scheme and specified tenancy related information. We requested you sign both documents confirming that you had read through them and understood the information that had been given. Following this we had to send you two follow up emails on the 02/07/15 and 08/08/15 chasing payment for your first month’s rent in advance as well as missing information. At the time as this payment was over a month late you ran the risk of the property being remarketed but we allowed you more time to arrange this payment which makes your feedback even more disappointing. You had also failed to read through and sign the documentation relating to your deposit which also had to be chased. After reviewing your emails we note that you emailed our office on the 28/08/15 at 22:00 highlighting that we had not responded to a previous email. We sincerely apologise for this and responded to you at 08:30 the next morning confirming the same before supplying you with the information you requested. In relation to our response time we are aware during the summer months when we are dealing many students moving in and out of their houses the time in which it takes us to respond to enquiries can increase and we wish to assure you that we are working on improving this. Overall your remarks are appreciated as they will help us to improve our service. Kindest Regards

Hi Susan, Thank you so much for the positive feedback! We hope your friend managed to secure somewhere.

Hi Stacey, thank you for your review and we are delighted to hear that you had a great experience with us! I will make sure to pass on the your words to the team as I know they would really appreciate it.

Gabi, Thank you for taking the time to write a review following your tenancy at Capstone Road and sorry to hear you have been unhappy with the overall experience. We have taken the time to review your communication with Enfields and understand you had a couple of maintenance issues with the property during your stay. On the 6th October you notified us that the glass screen of the oven was not secure and we passed this onto your landlord who asked us not to take any action as they intended to rectify the issue themselves. It was not until the 26th October that your landlord contacted us requesting that they wanted us to arrange the repair and our contractor then attended within 48 hours. We understand your frustration in this instance but we can only take action once we have received your landlords authority. One of our team has already reached out to you directly in order to help turn your experience around.

Dear George, Thank you for taking the time to leave a review of your recent experience with Enfield's! We are happy to read that you have recieved an excellent level of service from our lettings negotiator Greg and that he was able to help you secure a property for your next academic year! Thank you for allowing us to help assist you in finding you new home for the next academic year and please do not hesitate us if you require any further assistance in the future!