Enfields Bournemouth reviews

Hi Ben, Happy new year, all of the team hope you and your family are well. Thank you for taking the time to put your feedback online! We loved hearing that you found the team very friendly and have acknowledged the lengths we go to in order to help our clients. We hope you are happy in your new home and do not hesitate to get in touch with us if these is anything you need regardless of whether you are moving or staying put, we would always love to hear from you.

Dear Mr Laing, Thank you for taking the time to leave such a generous review! We were pleased to hear that Michael provided excellent service and that you recommended us to your friend as well, your kind comments will be passed over to Michael directly who will be thrilled. Thank you again, and we hope we can be of help again in the future, Kind Regards,

Mr Sathe, Due to an issue with GooglePlus we must apologise for the delay in our reply but wish to thank you for taking the time to write a review. We can confirm that we lodged your deposit with a government scheme (DPS) prior to you moving into the property thus ensuring that you would be treated fairly. It is common for tenants and landlords not see eye to eye on how the deposit should be handled at the end of the tenancy which is why these schemes are used. In this instance the main issue seemed to be a broken front door lock which you had reported on a Saturday afternoon. The landlord contacted an approved contractor who advised that they could attend to this maintenance issue early the next morning. As the front door could be shut and you had confirmed that you had no plans on leaving the property that evening the landlord went ahead and arranged this repair and you were updated accordingly. Despite knowing this information you took the decision to arrange for your own locksmith a few hours later without the landlords permission at a much greater expense. You then held this money back from your next rent payment without prior permission. The landlord highlighted that the tenancy agreement states “The tenant must not carry out or authorise repairs himself” while you took the stance that the door lock should have been repaired immediately. As both parties were unable to agree on this issue the landlord was happy to leave it to the DPS to review the evidence and decide if they would be eligible to receive the difference in the cost of their contractor to the one you had organised. On this occasion the DPS took the decision that the landlord should cover the full cost of the repair thus bringing this dispute to a final resolution. It is regretful that you are unhappy with how this was dealt with but the DPS by their own admission on their website confirm that tens of thousands of deposits across the country are settled this way. Kindest Regards

Dear Anthony, Thank you kindly for taking the time to share your experience with Michael at Enfields Bournemouth on Google. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind Regards,

Adam, thank you for taking the time and leaving us a review about one of our Sales Negotiators. We are so happy to hear that the professionalism through our staff shined through!

Hi Pamela, Thank you for posting a glowing review of your experience with Enfields. We have shared this with the team who all wish to thank you for your continued support. We can't wait to help you again.

Hi Rania, Thank you for making the effort to write this review and we loved reading your comments! It certainly sounds like Rhys went above and beyond to exceed your expectations, and we will certainly pass on your kind compliments to him directly. We very much hope that you enjoy your new property and have the pleasure of helping you again in the future.

Dear Kieran, Firstly we would like to thank you for thinking of Enfields with the search for your new property. We appreciate your wonderful comments and it is our absolute pleasure to know that you experienced great service from our lettings negoiator Greg. We pride ourselves in giving a valued and memorable service to everyone that chooses Enfields and are delighted to hear that this has been your experience. Once again thank you for taking time to leave a positive review and do not hesitate to contact Enfields for any future requirements.

Dear Terry, We were delighted to read that we helped your decorating complete in a swift & efficient manner. We have long known that our people are our most valuable asset and your praise of Kate's efficiency only serves to confirm that belief. Please be assured that your wonderful comments will be shared Kate and the team. Kind Regards,

Dear Rachel, Thank you very much for taking the time to leave us a review online. We are appreciative for your feedback, and are sorry you had a bad experience with your landlord. One of our favourite elements of our business is helping students throughout their stay in Bournemouth and we know there may be miscommunication here in terms of fees and your deposit. The only fee required when you reserved your home was the administration fee which we advertised online. We also run through the lettings process prior to you reserving the property and note you signed a form confirming you have read and understood what is required. Your deposit was lodged in a government scheme ensuring that the process at the end of your tenancy is fair. Should you have had any disagreements with your landlord about the deductions the scheme gives each party the opportunity to provide evidence before making a final decision. We hope we can be of assistance to you again in the future.