Enfields Bournemouth reviews

Aidan, thank you for taking the time to leave a review about our Sales Negotiator Amy. I will make sure to pass on the kind words to her!

Dear Mark, Thank you very much for your lovely comments. It is a delight to know that you have always had a good experience with us and that we focus on the parts that are important to you! We are so pleased to hear that you liked the service and our staff have kept on top of any issues with you. We really hope to continue to work with you moving forward and have another successful year! Kind Regards,

Hi Daniel, We are sorry to hear you are unhappy with a property. Feel free to email jthomas@enfields.co.uk to see how we can help.

Reece, We are extremely sorry to read your feedback, and to know that you left your rental property 2 years ago unhappy. We really wish we could have known of these disappointments at the time, in order for us to make things right for you. We appreciative any feedback and hope we can have the opportunity to change your views in the future.

Hi Darren, Thank you for taking the time to write a review online. We will share this with Jack and we look forward to helping you in the future.

Hi Mikaela, Thank you for taking the time to tell us about your recent experience and sorry to hear you have had issues in reaching someone at our office. During the beginning of September we experience high levels of calls as students move into their new homes. Your feedback is extremely important and we are looking at ways to improve during this busy period. Regarding your property in Talbot Road we are happy to confirm that your property was professional cleaned by an independent company prior to your start date (please also refer to the independent inventory report conducted before you collected your keys which has been emailed to you confirming this - we will also send you the cleaning invoice). You are making reference to one of your housemates requesting that an area of the carpet in the entrance hall be professional cleaned to remove a mark which the landlord agreed to organise. We then contacted your housemate and booked the cleaning company to attend on the 2nd September. We hope this clears up any confusion and look forward to assisting you during your tenancy.

Emily, thank you for taking the time to leave this review about Amy! We are so glad to hear she is making her clients feel at ease with her and giving the best 5 star service. You know where we are if you need us.

Graca, thank you for this amazing review and 5 star rating! Knowing you have taken the time to write this means a lot.

Hi Alex, Thank you for sharing your comments. For all landlords we represent we make certain their tenants deposit is lodged with a government scheme to ensure it is dealt with fairly at the end of a tenancy. In your case your deposit was lodged with the DPS who offer a free custodial service who held your deposit for the duration of your tenancy. You were provided with prescribed information relating to your deposit which you read through and signed online to acknowledge its receipt and your landlord paid to have an independent inventory and check out report to ensure there was clear evidence of how your property was given to you and how it was handed back. Once a landlord confirms what dilapidations they intend to hold back from your deposit you have the right to agree or disagree failing which the DPS offer a dispute resolution process handled by an independent, impartial adjudicator. The burden of proof is always with the landlord which makes this process very straightforward as it is based on evidence the landlord shows proving they have a legitimate claim, you as the tenant has no obligation to prove anything (although you can supply your own evidence if needed) thus taking away the suggestion that a tenant can be cheated out of their deposit by a landlord or letting agent. Once again, thank you for taking the time to share your view and we would recommend you getting in touch with our Director via email jthomas@enfields.co.uk who would welcome the opportunity to run through your deposit process to better understand your feelings and redeem some confidence that the correct procedure was followed.

Ben, Thank you for taking the opportunity to review your experience. We are happy to hear that you received your paperwork quickly and on time. Regarding your feedback about messages relating to unsigned paperwork I can confirm that we use an online e-signature website to ensure important documentation relating to your tenancy is signed in an efficient and timely manner. You would normally be required to sign an average of four different documents prior to moving in and as soon as each document is signed the website blocks any further communication regardless of whether any of your other housemates have not signed or not. We have shared your feedback with the website provider who confirm you would only receive continues emails chasing if you had not signed the actual document. We will certainly monitor this and were sorry to read of your disappointment. In relation to costs involved in renting a student house please note that our administration fees are advertised online and we go through these prior to you renting any property. Having compared fees with other local agents our fees are fair and reasonable and cover all administration work prior to you moving in including referencing checks. My understanding is that you rented a five bedroom student house at a rental price of £1825.00 and the deposit you and your housemates paid was £1925.00. This deposit amount is no different to any other deposit amount you would be expected to pay at the rent this property was set. We hope to be able to help you find accommodation in the future and remain on hand to assist in any way we can.

Hi Callum, I will make sure to pass on your kind words to Becky. To know she is having such a positive impact on our clients is something we really value to hear. Do let us know if you ever need anything!

James, thank you for taking the time to leave such a positive review. Knowing we were able to extract the highest price from the market for the sale of your property means we are delivering our promises to our clients!

Hi Jojo, Thank you for your feedback.

Danielle, thank you so much for leaving such a lovely review about our Lettings Admin team. We are so glad to hear we could help you with your questions and queries - you know where we are if you need us!