Enfields Bournemouth reviews

★★★★★ 5/5

Google

I was experiencing some issues with Enfields where my emails were not being responded and i felt abit left in the cold however when I phoned I got through to a Michael at Bournemouth office who was on his third day and he was extremely helpful, I am moving soon to Bournemouth where I will be living and renting from Enfields I had a lot of stress trying to get hold of property details and was being passed around the office a little bit to much, however Michael listened to me on the phone and went and got as much information as he could due to it being his first week, he remained calm and collected even when I was stressing, later I contacted Enfields again where I was greeted so politely by Freya who again is at the Bournemouth office, she listened and understood my request and apologised repeatedly making me feel like someone was listening to me. She dealt with my request as a matter of urgency and took my request as a priority and remained professional at all times! She dealt with my request within 30 minutes and The same day I had everything I needed and everything signed and sent back. She really helped me a lot and relieved huge amount of stress from myself. I am extremely grateful for both Michael and Freya’s assistants. Excellent work from them both.

Kirsty · 1 August 2020

★★★★★ 5/5

Google

Thanks so much Yasmin and Hanna for helping us getting sorted so quickly and professionally!! Highly recommend these guys to anyone moving. Thanks so much ladies 😀 …

Hannah · 24 June 2021

★★★★★ 5/5

Google

5 STARS ⭐⭐⭐⭐⭐ (FOR BAD SERVICE) My mum and I looked at a house to rent they said no we can't have. No help then phoned up they said you can have the viewing for the house to rent only to book us in the same time as someone else and to ignore us and to say we can't have it. Talk about good customer service really they very rude and shout on the phone I fought really make someone deaf. Never recommend this estate agents

Rachael · 24 June 2020

★★★★★ 1/5

Google

Not a great experience with Enfields, which was such a shame! At the beginning, myself and my house mates were looking for our first rented accommodation, we received a great service, the staff really listened to what we needed and found us an 'ideal' place. When we moved in, I wouldn't say the place was professionally cleaned, as stated. Lack of receipts to actually prove that windows, carpets etc had been cleaned. The house was damp and moudly due to a leak, admittedly this was looked into and fixed! However, there was on-going issues with mould, on the wall, bed and furniture (I have photos, before any disputes are made about this). I informed the agents and landlord about this. I was left with the moudly bed and draws for the whole year! This was due partly to a vent (in the bedroom) , not covered on the outside! It was so cold, it was due to be replaced (after months) another vent was put in next to the original. I was told this would be corrected, it was not! I had one double plug socket in my room, which was hanging off the wall, it took over a month to get this sorted. Our oven broke a few months into the tenancy, 6 of us lived in this house, Enfields, repeatedly did not deal with this, we were without for at least 4 days, until a parent called, next thing, someone was coming to fix it that day. This was extremely unprofessional that we as adults, were not taken seriously, particularly after multiple calls and emails! We were also promised a vent in the kitchen, time and time again, but this was never done either. Finally, we moved out end of July, it took until yesterday to get the deposit resolved! Enfields took months to action the dispute online, even though it was clear there was a disagreement. Multiple emails were sent, different staff would email and say different things, the communication was poor! The evidence I sent was ignored and I was told that the landlord would increase the deposit deduction by a further £50 if we took it to dispute, as 'she felt could charge for more and hadn't'. Luckily, the DPS had already refunded us the non-disputed amount. Needless to say, myself and the tenants got the majority of the deposit back through the DPS. If you go with Enfields, document everything! I have learnt my lesson. As a paying customer, the service was poor and I would never personally go with them again.

Kelly · 24 June 2020

★★★★★ 5/5

Google

I moved into my property let by Enfields last August and had Kate Hughes as our property manager. I haven’t had many issues with the property but the few problems that have occurred, Kate has always been efficient in answering our emails and always gives 100% to try and resolve our problems straight away. Kate has always been extremely professional, polite and nice to all of the tenants and is the main reason for our positive experience with Enfields :)

Chelsea · 19 June 2020

★★★★★ 5/5

Google

Acquiring a student let property puts you on a steep learning curve, so we have been delighted to work closely with the team at Enfields. They are experienced, professional and friendly and have helped us through a very quick turnaround at the property, which we couldn't have done without them.

Alan · 29 July 2019

★★★★★ 5/5

Google

Very happy with our new property manager Heather reported issues have been sorted fast and efficiently!!! Highly recommend Thanks so much x

Hannahlouise · 15 April 2022

★★★★★ 1/5

Google

If you’re looking for a house to rent for uni, DO NOT go with enfields. Never had such a bad experience with a company before. They’ll make you pay endless amounts of fees, charge you an arm and a leg for a horrible smelly and dirty house. Make you pay to clean the house that should be clean in the first place! Honestly they’ll try and charge you for anything. The amount of money you pay you’d expect the house to be clean when you arrive! The actual estate agents are not friendly and not helpful. Originally we signed a house before they’d even checked it with the council lol, and then the day before we left uni for the year they rang and said we couldn't have that house. No help to find another. No compensation. Honestly it’s not worth the stress and hassle! Go elsewhere or go into halls as they won’t mess you around like these money hungry vultures. Not a good word to say about this company I’m afraid and trust me I’m not alone, majority of students HATE this company! They think they can walk all over students and that’s disgusting.

Danielle · 8 March 2020

★★★★★ 1/5

Google

Rented my second year student house through enfields and was very disappointed. Originally the company seemed helpful but was clear later on how bad their communication is. Throughout the lockdown period they allowed contractors to come into our house without telling us and they never wore any PPE. We would complain and get nothing reassuring back. I know we were a group of students but we shouldn't have been made to feel inferior.NegativeResponsiveness, Quality

Ella · 26 August 2021

★★★★★ 4/5

Google

I have let two properties through Enfields for a number of years now and have always found them to be professional in their approach and offer excellent value for money - Sam in particular sets a very high standard in customer service and works tirelessly to resolve any issues

Jason · 29 July 2019

★★★★★ 4/5

Google

My experience with Enfields have been reasonable and thorough. Their follow-up, providing information, periodic updates were all fine. More importantly they are far better on the street compared some local agents in this location.

Amrutpal · 21 October 2024

★★★★★ 5/5

Google

Jessica was especially helpful and supportive in the speedy turnaround of our purchase. Very grateful to the team at Enfields.

Rob · 14 June 2022

★★★★★ 1/5

Google

A completely miserable experience from start to end. My flat sold very fast but 2 days into our sale the woman in charge of conveyance walked out of her post, leaving me with a solicitor that they recommended and no one to pass information from buyer lenders or to answer questions etc. To cut a long nightmare short I was selling not in a chain to a 1st time buyer. 6 months of jumping through hoops for the buyers el cheapo cowboy lender, (Platform), the lender agrees to lend, we get to exchange of contracts and the buyers pull out!! With no conveyance in place and a recommend solicitor that does not want to work with Enfield's we are left with nothing and back to square one. This really is below Purple bricks service for a hell of a lot of money, with no conveyance and no care or diplomacy. Arrogant with a complete lack of content, please don't be pulled in by the lies and promises. All I can hope is that if you are reading this please save yourself the risk of selling with this un-professional joke of an agent.

Retail · 17 September 2019

★★★★★ 5/5

Google

we had an amazing experience finding a student house with amy! she made us feel so welcome and went above and beyond to find us a place to live within all of our requirements and budget. she was incredibly friendly and professional, and made the process so easy and enjoyable. would absolutely come to enfields if looking for another rental property in bournemouth:)

Maddy · 11 December 2022

★★★★★ 5/5

Google

Jack was professional and knowledgeable throughout the whole of the selling process. Would definitely recommend!

Liam · 11 December 2022

★★★★★ 5/5

Google

I spoke with Yasmin. She was extremely helpful and patient. Answered all of my questions and soothed all of my worries. She helped me fix all of the issues I was having and overall I had a great experience speaking with her.

E · 21 May 2021

★★★★★ 5/5

Google

my wife and i found a property to let with these estate agents and found all the members of staff very pleasant and helpful in every aspect .considering we signed up with at least ten other local agents and at least eight didn't get back to us. we saw two properties in the area and on both occasions both members of staff were on time and very helpful .the aftercare from the office staff was first-class and the letting fees were a lot cheaper then other agents in the area we highly recommend this agency

Anthony · 29 July 2019

★★★★★ 5/5

Google

Enfields rescued us when we were let down by another agency and got tenants for our flat in a matter of days. The staff are always friendly and helpful, but above all professional. Any problems are quickly fixed and we look forward to them managing our next purchase.

Shane · 29 July 2019

★★★★★ 5/5

Google

South Coast Boiler Services LTD carry out plumbing and heating work for Enfields. We have worked for various letting agents in the past and have found lots of them leave tenants for long periods of time without things like heating and hot water. I have found Enfields to be very proactive in their approach. Micheal always calls us the same day to get an update as to what is happening with a particular job to ensure tenants are getting a great service as well as landlords. I feel that some agencies only worry about keeping the landlords happy which is a shame. Overall I would recommend Enfields as I feel they offer a good service to landlords as well as tenants. Everyone on thier team is always friendly and helpful and they are a pleasure to do business with.

James · 29 July 2019

★★★★★ 5/5

Google

Rhys contacted me because my flat was on the market to rent with another agency and had been for some time. The other company failed to get a tenant for about 6 months, Enfields found me a tenant in 2 days. Wish I had used them from the start! I don't know why there are negative reviews about the staff, I think they are way more friendly than their competitors and I always enjoy chatting to them, I've also found them to be super efficient and LOVE that they use a system so I can sign paperwork online rather than posting it.

Paul · 29 July 2019

★★★★★ 5/5

Google

I am a landlord and Enfields have found tenants for our student and family lets for a few years now. They deal with all our questions and queries promptly and professionally, and keep us up to date with how the tenancy finding is progressing. They also collect the rent on our behalf. They have found us very good tenants. The staff have been on hand to help us with our first student rental and have given us good advice. We have also bought a property through Enfields and they negotiated a good price on our behalf. They updated us on a regular basis during the purchase.

Bruce · 29 July 2019

★★★★★ 5/5

Google

I was so impressed with Enfields. They are very efficient. They always answer calls, phone back when they say they will and do all those little things that need doing to keep the sale moving. Our agent Lucy even drove to and fro collecting documents and emailing them on the sellers behalf etc which is amazing. We did complete - thankfully - but without this, it may have been a very different story. Thank you so much to Enfields. I would not hesitate to recommend them. Daisy Sharer

Daisy · 29 July 2019

★★★★★ 5/5

Google

Using Enfields for my final year student accommodation was a great decision. Any queries or questions we had as tenants regarding the property were dealt with efficiently and in a very professional manner. I especially feel like having Kate as our property manager made all the difference! Maintenance issues were dealt with as soon as we notified Kate and she worked extremely hard to make sure the property was kept to a high standard. She always met us with a friendly and approachable attitude and no problem was too big for her to help us out with. I would highly recommend Enfields when seeking student housing, and it’s just a bonus if you get Kate as a property manager!

Melissa · 29 July 2019

★★★★★ 5/5

Google

I am really impressed. This team did even more than I could have hoped for, from big to small. They even put a new battery in a key fob and got it reprogrammed for me. I could not visit but they achieved everything without me. Well done. UPDATE: I decided to sell. They found a buyer and sale was agreed 8 days after being put on the market. They monitored the sale and kept on top of solicitors. They deserve my 5 stars and I am happy to recommend them.

Michael · 29 July 2019