Enfields Bournemouth reviews

Hi Julia, we appreciate you taking the time to write these really lovely words about our Property Manager Bethany! I'm glad you feel continuously informed and any issues are dealt with in a timely manner. Five star review, we couldn't ask for anymore.

Thank you for taking the time to leave such a positive review about our valued Property Manager Bethany. Coming back to our landlords and keeping everyone updated is something we always strive to do as we know how important communication is. Thank you for your continued support!

Dear Daniel, On behalf of all the team at Enfield's we would firstly like to thank you for thinking of us to help you find your next home. Thank you for your wonderful comments and your recognitions to our valued member Greg and his efforts to help you through the process! We pride ourselves on giving great service to everyone who visits Enfields and we are pleased that we left a lasting impression on you! Please do not hesitate to contact Enfields in the future for any help you may require.

Hi Stephen, thank you for your feedback. It's great to know you were happy with the Enfields service!

Great to hear Ben! We hope to be assistance to you again in the future!

Hi James, Thank you very much for taking the time to write your review. We value all feedback but on this occasion we were disappointed with the comments made as they are inaccurate. You had originally arranged to view this property in the middle of January which is well known as the busiest month of the year with thousands of students all searching for the best houses. The property you reserved is an extremely popular detached house with four double bedrooms, two bathrooms, three toilets, large lounge/dining room and parking for three vehicles. It is also situated within a short walk of the University and the marketing price was extremely reasonable at £75 per week. Each year it regularly gets reserved in the first couple of viewings so it is unreasonable to suggest that this type of house received no interest from other students during the busiest period of the year. Most viewings we arrange are usually confirmed with the current tenants 24 hours prior as the order of houses we show change frequently given the volume of properties that are reserved daily therefore I would not have expected the current tenants to be aware of exactly what viewings we had arranged. Not surprisingly you decided to reserve the house and it is worth mentioning that three of your house mates renewed for a second year after you left. In relation to your deposit return I can confirm that this is completely untrue. As you are aware we had securely lodged your deposit with a government scheme (DPS) and at the end of your tenancy three of your housemates all renewed for another year. In order to retrieve your share of your deposit the remaining tenants were required to sign an addendum which was sent by our office via an online signature website within 24 hours of you moving out. Unfortunately not all of the tenants signed this document. After we chased the remaining tenants on your behalf eventually the last person came into our office to sign the addendum over two months after the original request was sent. Despite this being done the DPS have confirmed that you failed to contact them to request your deposit back and supply them with your bank details. The DPS confirm that you eventually got in contact with them on the 07/01/15 when they subsequently sent our office an email asking for confirmation of the amount to be returned. We replied to this email on the same day and the payment was sent to you on the 09/01/15. Both our office and the DPS have records to prove all of the above. Your deposit was returned to you after four months, not the nine months you claim in your review and any delays were not caused by Enfields. I would also like to point out that we did not manage your property throughout your tenancy. Your landlord instructed us on a ‘tenant find’ basis only where we were only asked to initially locate tenants and complete the paperwork prior to you moving in. I hope this clears up any misunderstanding and if you have any queries relating to the above please do not hesitate to get in touch.

Meg, Amazing! Glad we managed to secure you the result you wanted! We have shared your feedback with Rachael and always feel free to get in touch if there is anything we can for you in the future.

Mr Gifford, Thank you for sharing your feedback. We have taken into consideration your remarks and feel it is important to highlight exactly what happened. On the 3rd March 2015 you reserved a student house with a group of friends and were required to pay a non-refundable administration fee. At this time you were comprehensively explained the process when renting a property and signed a form confirming that you had read and understood the terms and conditions (copies can be provided on request). Following the reservation of this particular house, despite attempts to contact you and other members of the group, we received very little in the way of communication. An email was sent to you on the 25th April 2015 outlining the difficulties we were having and we updated you what we required in order to complete the administration work. Shortly after this your guarantor refused to provide information requested by an independent referencing company in order to pass the employment section of their references. Our records indicate that you pulled out of the let in May 2015. At this time we referred you back to your signed administration form where it clearly states in the first paragraph "If you or any of the prospective tenants should withdraw from the proposed let for any reason then the payment will not be refunded. If you or any of the prospective tenants/guarantors fail the referencing procedure of if inadequate references are received then the payment will not be refunded." In this instance the landlord/enfields allowed the remaining members of the group to find a suitable replacement rather than re market the house. On the 27th May we were contacted by this person who was required to pay their own administration fee as outlined in the initial terms and conditions. Overall we regret you felt this way but hope we have managed to overcome your concerns. Kindest Regards

Phil, thank you for taking the time to leave us this positive review about our amazing Property Manager Bethany. We are so glad to hear you would highly recommend us here at Enfields as we know and appreciate what a recommendation means!