Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery bad maintenance service, No hot water in the property. we were suffering without hot water with very young children.They have sent their contractor and reported to the landlord was no fault in the systems..... both given unacceptable feedback to the Landlord.
Hope they have nice warm house and hot water from tap when need!!!!!!!!! not like us with kettle every time we need some.
Sri · 5 January 2020
Agent replied
Miss Sanna,
Thank you for your feedback regarding the issues you have been having with your boiler, we completely understand the urgency required to assist you in getting your hot water back on and understand your frustration with something so important.
When you reported this issue we immediately arranged a qualified gas safe engineer to attended the property who showed you that you could control the hot water turning off. Shortly after this (on the Sunday 29th December) via our online maintenance tool you reported an issue with the hot water again. The next day we immediately called the gas safe engineer and he advised that you had called him directly and the hot water was back on. My understanding is that the hot water was fine for the next week but you had further difficulties (on Saturday 4th January 2020). Given the difficulties you were having the landlord immediately paid for a new boiler which has since been installed.
Whilst it is unfortunate that you have had to experience issues with your boiler both the landlord nor Enfields could have forseen this happening and we have acted swiftly each time you have contacted us. I also understand that our property manager has also arranged a visit to the property that has already taken place to make sure the boiler is working and you are happy with everything.
We appreciate your feedback and look forward to assisting you throughout your tenancy.
Warm Regards
★★★★★ 5/5
GoogleI've dealt with Enfields for nearly 3 years now and they have always had an excellent communication and response time. If there is any problem with the household items they are very quick to send out an engineer and get everything sorted. They are a very professional and lovely bunch of people to deal with. I've been very happy and will continue using them in future.
Suniti · 29 July 2019
Agent replied
Dear Suniti,
Thank you for choosing to continue to use Enfields Bournemouth and leaving such a generous review.
It is always a pleasure when our clients have wonderful experiences with us and we are especially pleased to read that you were impressed with the excellent level of communication, professionalism and care our team had provided you which made your experience with us so special. We will be sure to pass your lovely comments on to the team.
★★★★★ 5/5
GoogleJames from enfields was really lovely and very attentive. Showed us some great houses! He’s a credit to the enfields team
Amelia · 20 October 2025
★★★★★ 5/5
GoogleJonathon and his wonderful Team worked extremely hard, efficient and very professional! Always in contact regarding our sale. Couldn’t thank you enough for all your work! Massive thank you to Freya! What a absolute GEM!
Would highly recommend Enfields!
Clinton and Klaudy!PositiveResponsiveness, Quality, Professionalism, Value
Klaudyna · 12 January 2021
★★★★★ 1/5
GoogleMyself and my housemates have an absolutely awful ongoing experience with Enfields. They were fine while we were renting, replied to emails in a timely manner however since moving out at the beginning of August, we have still not gotten the whole of our deposit back.
We are currently in a deposit dispute as they are trying to claim money on things that were already damaged when we moved in. No one from Enfields have replied to my emails asking for an update in over a month. This is absolutely ridiculous and embarrassing. As with many of the other reviews from other students, stay away from Enfields, unless you don’t care about getting your deposit back!!!
Molly · 11 December 2022
★★★★★ 1/5
GoogleEnfields are the worst estate agents I have ever had the misfortune of dealing with. PLEASE do not rent with them if you are a student They will ignore all of your calls, lie to your face and take all of your deposit money at the end of your tenancy. The lack of communication between everyone there is actually embarrassing, especially when it comes to sorting out maintenance issues. If something breaks, you'll be lucky to get it fixed within a month. We had no heating for 4 months, multiple weeks without hot water and a good 3 weeks without an oven. Not to mention this was not even the property we initially paid a deposit for, our house was given as a last option after they 'double booked' us in our first property (which we found out for ourselves from the other group of tenants and had to inform them) They took most of our deposit money for random silly issues that were mostly either made up or damages that were there before we moved in. We still wouldn't have our deposit back if we hadn't been calling them up every day to chase it. Long story short: save yourself the hassle, and avoid them at all costs.
Gemma · 11 December 2022
★★★★★ 1/5
GoogleDo not go with this company.
If you are a student in Bournemouth, be assured that they will not help you in any case. They do not care about tenants at all, when you see the good reviews on Google, its only from landlords which I bet receive the best service possible as they are the ones that give them their money.
The lettings agents are rude, they do not follow the regulations such as 24 hour notice before a viewing etc. We had two broken windows that wouldnt close during the winter months and it took 3-4 weeks for EACH window to get sorted out. This is just one of the many examples.
The only person that actually responds to email fast and seems willing to help is Jonathan, the rest of the agents provide the worst service I have seen in the UK so far.
Avoid them at all costs.
Thank you Enfields for a wonderful year.
Savvas · 11 December 2022
★★★★★ 5/5
GoogleEnfields have let 5 of my properties for approx 5/6 years and always been extremely helpful and courteous, whenever an issue has arisen with tenants its been dealt with in a speedy and courteous manner. ive also sold 3 of my rentals and been very happy with the service for both sales and lettings. I will continue to use Enfields services for years to come
Michelle · 29 July 2019
Agent replied
Dear Michelle,
Thank you for taking the time to share your great experiences with us!
It is lovely to read such kind comments regarding our sales and letting departments and especially our services provided for each. We look forward to continuing to work with you in the future!
Kind Regards,
★★★★★ 5/5
GoogleGoing through this process as a first year uni student seemed almost too stressful to handle. However, Charlotte and her team made the process so much easier to handle and gave us all the information we needed. She was very helpful and kind, would highly recommend using Enfields Winton.
Danielle · 29 July 2019
★★★★★ 4/5
GoogleMichael has been great in sorting several of the bill related issues which we have had over our 8 months in the property. He is reliable and trustworthy and makers himself available to deal with any problems which arise. A great estate agent I hold Michael in very high-esteem.
Jack · 29 July 2019
★★★★★ 4/5
GoogleHad a bit of a rough start with a few mess up with the bookings but ended up getting a perfect house, very excited to live there new year. Karina was a great help getting us the house. Would definitely use again :)
Amy · 27 April 2021
★★★★★ 5/5
GoogleWorking with Jack Underwood at Enfields was awesome. He really helped us haggle the price for the property we wanted to buy, and he was super quick to respond to all our questions and requests. Big thanks!
Pei · 14 October 2023
Agent replied · 25 November 2023
Thanks for the great feedback, Pei. We have shared this with Jack who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
★★★★★ 5/5
GoogleGreat company, Sold our flat in 7 days. (After being on with another agent for 3 months) really good marketing and Greg did a professional video walk through. Kept us in the loop throughout the whole sale. Couldn't ask for more, definitely recommend. Great bunch of people.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 26 August 2022
Agent replied
Ian, we are so glad to hear you have had such a positive experience with selling your home through us. Our Sales Manager Greg would be so appreciative of your kind words and I will make sure to pass this onto the rest of the team too!
★★★★★ 1/5
GoogleAvoid Enfields at all costs especially if you’re a student. They were very helpful until we moved in at which point they stopped responding to our emails and calls but rather promising returned phone calls that never happened, took months to make simple but urgent repairs on our house such as a large hole in the garden door, lied about faulty items such as the boiler not being able to provide consistently hot water, Enfields claimed this is “normal” for a shared house but a plumber eventually came and confirmed this was not the case and fixed it. The house was also filthy when we moved in.
These are just a few examples of the countless issues we had.
Currently still experiencing issues as we are chasing our deposit. We want to get this issue resolved so our dealings with Enfields can be over, but even getting a response to a simple email is a challenge
I would rate less than 1 star if i could. It’s obvious how little care they have for their student tenants, I just hope their non student clients aren’t treated the same way.
Karim · 11 November 2022
★★★★★ 5/5
GoogleI have been a client of Enfields for over 12 years. They have always looked after my properties with extreme professionalism. Jonathan, Lisa and their team have always been pleasant & efficient to deal with.
Steve · 21 November 2023
Agent replied · 30 December 2023
Hi Steve,
Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.
★★★★★ 5/5
GoogleRachel, an estate agent here, was so lovely and helpful when it came to picking our new student home.
Jodie · 20 October 2025
★★★★★ 1/5
GoogleOne of the worst agencies in Bournemouth area for communication. I have called more than 10 times for different properties, sent an enquiry on rightmove, left tonnes of messages but not a single call back or email. They always have an excuse. Either someone is off sick with covid or they receive 100s of calls as if They run the busiest agency in town. No respect whatsoever. You miss the chance of viewing the property and on top They dont even notify you that the property is taken. They like keeping it as available on rightmove even tho its under offer. Unethical allover
El · 28 October 2022
★★★★★ 5/5
GoogleOur property search finally led us to a great property which was introducued by a most delightful young agent named Alex. Thank you so much for all your care and assistance. Your service has been superb, not to mention that of Jonathan who clearly explained all the finer details and process of the paperwork.
many thanks to your whole team !!!
Kindest regards, Olga.
Olga · 29 July 2019
Agent replied
Dear Olga,
Firstly we would like to thank you for the lovely review you shared following your experience with Enfields Bournemouth and in particular Jonathon & Alex. We were delighted to read that we were able to help explain the finer details of the process of the paperwork and help you find a great property!
We would certainly be happy to help if you needed us again in the future, we hope you've enjoyed living in your new home.
★★★★★ 4/5
GoogleGreat service very helpful
Harry · 27 February 2026
★★★★★ 5/5
GoogleI am in one of the student houses which Enfields offer and for the price it's perfect. Kate is our property manager and any queries and problems are sorted almost instantly due to her quick response and professionalism. Highly recommendPositiveProfessionalism
Daniel · 26 August 2021
★★★★★ 5/5
GoogleHave always had first class service at Enfields Letting, Winton. From the first phone call enquiring about a property on their website to now being settled in our new home. Paperwork, phone calls and emails dealt with quickly and efficiently. Michael, who now manages our property is always very helpful and friendly and goes that extra mile. Would highly recommend. Many thanks Enfields.
Craig · 29 July 2019
Agent replied
Dear Craig,
We are delighted to read of what an enjoyable experience you have had with us and would like to thank you for taking the time to share your experience with a Google review. It is wonderful that our Estate Agency is somewhere you would recommend to others, for which my team and I are most grateful.
We strive to go that extra mile for all our clients and your generous comments about Michael will be passed on to him. We hope to continue to help you in the future!
Kind Regards,
★★★★★ 5/5
GoogleThank you Greg from helping us buy our first house and for your service too
Roshni · 29 July 2019
Agent replied
Thank you so much for your positive feedback about Greg and the Enfields Service. It is greatly appreciated!
★★★★★ 1/5
GoogleLandlord lets herself into the house - for little to no reason - without prior notice and is rude and disrespectful when you ask her to stop. Enfields will either not notify you that they are bringing people to view your house, or will tell you a time in advance and turn up hours away from it with no apology. Avoid.
Rhiannon · 29 July 2019
Agent replied
Hi Jane,
Firstly due to an issue with GooglePlus we have been unable to reply to your review before now but wish to thank you for sharing your experience.
We were concerned to read about the difficulty you had with your landlord. It is worth pointing out that a large selection of landlords instruct us to locate tenants on a 'Tenant Find' basis only where our responsibilities are restricted to organising all initial paperwork prior to you moving in. The landlord will then deal with all aspects of the management of your house which may include their own property inspections. We would very much like to have an opportunity to speak with you further about this and would be grateful if you could contact us directly on sales-winton@enfields.co.uk so that we can establish which landlord you were dealing with.
We are equally concerned with your observations about viewings that we have conducted during your tenancy. Whilst we always notify tenants of any viewings please accept our sincere apologies that you experienced these issues. We have since addressed this problem by introducing an automated email to tenants when arranging appointments.
In the meantime thank you for choosing Enfields to find your accommodation and we hope to have the opportunity to help you again in the future.
Kind Regards
★★★★★ 5/5
GoogleBeen looking for student houses, Hugo has been a massive help going the extra mile for us really appreciate it. Good communication and very helpful all-round!
Cerys · 9 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
