Trusted Agent profile · Bournemouth, Dorset
★★★★★
747 reviews across 2 platforms
383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
Part of Enfields, see every office.
Enfields's office in Bournemouth, Dorset, at 383 Wimborne Road, is rated 4.2 out of 5 across 747 reviews on two platforms, including 745 Google reviews rated 4.2.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chloe coppard was my initial contact and she was amazing. Very professional and honest she listened and communicated really well, whilst not wasting my time.Read the review from buyers
I have used Enfields for three years now and they have always found tenants for my properties quickly. They are always courteous and friendly on the phone ...Read the review from landlords
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
GoogleWe've been current customers of Enfields for c. 10 years. We've always been very pleased with the service we've received by the Team and Johnathan. They have been professional, advisory and supportive throughout our tenancies. I'd recommend Enfields to Landlords throughout the Bournemouth area. Best, Karen and Ron Welham
Hi Victoria, We love this feedback! Thank you so much for allowing us to work with you for so many years!
5/5
GoogleI'm very satisfied with the customer service I'm receiving from Enfields. Karina Gegg has been genuine and professional and helped make the process of viewing and proceeding through the application as smooth as possible. The service has felt personalised, and Karina and the team have helped me find a property that feels right for me.
5/5
GoogleJames took us around to show us some houses and made the paperwork very easy
5/5
GoogleShoutout to Greg for being such a friendly agent and guiding us through picking our first home! Thankyou for being so nice and friendly and giving us gum!
Thank you for your positive feedback! We greatly appreciate it.
5/5
GoogleWhilst at uni being a tenant at enfields was great and so easy. Kate was a fantastic property manager throughout my tenancy and she managed to get us moved so swiftly. Kate was so helpful and productive in helping us get the deposit back just a day after we left the property. Thank you very much Kate.
5/5
GoogleHad a great viewing and secured a nice house for second year of uni with Enfields and the help of James would highly recommend
4/5
View AgentsFriendly bunch
I have used Enfields for three years now and they have always found tenants for my properties quickly. They are always courteous and friendly on the phone. When I have had issues, I now always receive a call, and the problems are rectified. Michael is my usual point of contact and I have always found him professional, polite and he get things done.
5/5
GoogleMyself and 3 other flat mates have been with Enfields for the past year. Kate Noble has been amazing this year as she has always helped us with any issues and always been so kind, especially as she has had to put up with us lot the entire year!!! She’s very good with communicating with us - thanks Kate, you star.
5/5
GoogleEnfields were really helpful when we bought a house from the seller they were representing. Rachael in particular was very calm, positive and professional and she managed both sides’ expectations well. Our questions were answered promptly and we had a very positive experience.
Hi Philippa, Glad you had a great experience with Rachael! Thanks for sharing and feel free to reach out in the future if there is anything we can do to help you.
1/5
Googledo not use. I was interested in a studio apartment and started the process of renting. After paying the first deposit (holding) I was trying to get in contact with the lady …
5/5
GoogleI’ve recently completed some maintenance work for Bethany at Enfields and really couldn’t recommend them enough. Extremely professional and insistent on work being completed to a high standard. Mainly communicated with Bethany who is always available to answer any queries in a prompt manner. Popped into the office a couple of times and all staff were extremely accommodating and very friendly. Would highly recommend!
Kieron, what a really positive review to read and pass on to our team here and Bethany. We are so lucky to work with people who have the same values as us when it comes to looking after our clients. Thank you for the 5 star review!
5/5
GoogleWe sold our flat through Enfield's. Their team is very professional and efficient, from the guys who dealt with the sale of our flat, to Jessica Butler who supported our forward purchase and worked hard chasing solicitors and other estate agents for updates, making sure we got the exchange through and giving us the confidence that someone was working for us throughout this process.
Hi Christian, wow what a really lovely review! I will make sure to pass on the kind words to the team and Jessica. Thank you for taking the time to share your experience of you selling your home and we wish you nothing but the best in the future. We are always here if you need us!
4/5
GoogleAs a landlord. I have used Enfields for the 15 years I have been renting my properties. I only use them to find my tenants , which they do aswell as all the credit checks etc. Great service always. Wouldn't list with any other agent!!!
Hi Belinda, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.
1/5
GoogleAbsolutely terrible estate agent t for students doenst answer messages for days for anything that goes wrong long delays in any repairs so. Without hot water and heating for long periods Tried asking to speak to beach manager numerous messages left to no avail Now I’ve heard that they are notorious for not returning deposits Asked for landlords details refused to give them to us and when we complained said it had to be landlord so obviously have no clue Do not rent for students through them !!!! Terrible state of mattress and curtains on moving in will add pictures wanted to buy new mattress said I would have to leave behind and get rid of old one left new curtains behind as felt sorry for next student moving in
5/5
GoogleSo happy finding a house with Enfeilds! So quick an easy compared to other the other companies - group viewing slots, with multiple house viewings was the best thing! Greg was amazing in helping us find houses that would suit exactly what we are looking for and have now found the perfect house for our second year! 😊 …
1/5
GoogleIf your a student do everything in your power to avoid this letting agents, they will take your deposit regardless of how the house is left, after spending 4 days with my parents cleaning the garden and house we revive an email saying we will only revive £100 back each out of six of us. They also charged us for council tax when we where students, explain that when we are exaepmt from it.
Jacob, Firstly I wanted to thank you for taking the time to give your feedback and I am sorry that you feel your deposit was not dealt with correctly. Having looked at each point raised in your review I feel it is important to address your issues. Firstly Enfield’s do not take your deposit as we ensure it is protected through a government scheme called The Deposit Protection Service, the biggest provider of deposit protection in the UK. This ensures your deposit is safe and we arranged for you to sign their prescribed information prior to your renting your property which outlines everything you need to know on how to claim this back at the end of your tenancy. Please note that your tenancy agreement is with the landlord, not Enfields and it is the landlord that has provided us the deductions at the end of your tenancy. In this instance we are acting as an intermediary and have forwarded to you what the landlord has supplied to us. Having reviewed your deposit I must stress that an inventory and check-out were completed by an independent company and the check-out was supplied to you as evidence along with a list of the deductions and invoices for works completed. Your tenancy spanned over 2 years and the landlords deductions were as follows: £20.00, Bin Contamination £160.00, House Clean (Six Bedroom House) £50.00, Professional Upholstery Clean (Sofa) £175.00, Professional Carpet Clean £40.00, Professional Rug Clean £65.00, Professional Oven Clean £60.00, Painting to Walls (landlord was charged double this but allowance made for wear/tear) £84.99, Contribution towards new freezer (total cost was £169.99 but allowance made for wear/tear) Without wanting to post your check-out report online I have looked at the deductions that the landlord requested against this report and the photographic evidence categorically supports every deduction the landlord has requested. Having lodged your deposit with the DPS if you wish to dispute any of these deductions you will have the right to supply your own evidence which we encourage in an effort to ensure your deposit is dealt with in a fair manner. In relation to your claims that Enfields have charged your council tax I must stress again that this is untrue. Your landlord was provided with a bill from the council for unpaid council tax in the sum of £569.60 during your tenancy. We contacted the council on your and the landlords behalf and they informed us that they provided you with a council tax exception form to complete in April but you failed to respond which was the cause of the landlord receiving this bill. We would encourage you to contact the council directly on 0330 088 7966 who can confirm the same. When we initially forwarded on your deposit deductions supplied by the landlord it included the council tax bill. At this time it was explained to you in writing why the landlord was charging this amount (as they had tried to get this removed from the council themselves without success) and that you need to contact the council directly to confirm your exception and if successful the landlord would remove this deduction. On a more positive note following on from your review I understand that you have now done this and the council have removed this charge thus removing the charge to the landlord. Again, thank you for your review and hope we have managed to highlight how the process was handled. Warm Regards
4/5
GoogleAs a landlord. I have used Enfields for the 15 years I have been renting my properties. I only use them to find my tenants , which they do aswell as all the credit checks etc. Great service always. Wouldn't list with any other agent!!!
Hi Belinda, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.
5/5
GoogleI am finally in the process of moving into a flat ,after some difficult time. It has been an absolute pleasure to have Hannah help me through this process. I have felt incredibly supported, her customer service skills are amazing. I would recommend renting through Enfield's ☺️
Thanks for the great feedback, Ada. We have shared this with Hanna who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
1/5
Google£24k per year, and your maximum allowable rental will be £775pcm. All they're able to offer for a single parent with a 9 year old is a studio, if that. Sickening.
Thank you for adding your review, we are sorry to hear you were disappointed with the outcome of your enquiry. As we said during the call we appreciate how difficult it is to rent a property in the current market. In your situation to successfully pass referencing you will firstly need to meet the affordability criteria set. The calculation is that your gross annual salary would need to be at 30 times the monthly rent which is very much the industry norm, not just something that is required by Enfields. In your circumstances based on an annual salary of £24,000 you would pass a referencing check with a monthly rental up to £800PCM. Whilst we understand why you find this disappointing the reason these requirements are set across the industry is to ensure someone renting a property will be able to afford to pay the rent as well as the cost of living. We are sorry we were unable to help you with the property you wanted to view but if there is anything more we can do to help with your search please feel free to reach out.
5/5
GoogleBethany at Enfields has been outstanding with her professional and supportive communication. I have found her to be honest and reliable. I do not live in the area and therefore rely on her to support with the running of my property. I cannot fault this in terms of finding tenants and dealing with maintenance issues. I cannot recommend her and her company enough.
Rich, thank you for taking the time to leave this glowing review about our amazing Property Manager Bethany. To know she is delivering this high level of customer service is something we pride ourselves on. Thank you for your continued support and you know where we are if you need us!
5/5
GoogleHannah is always friendly, happy to help and the reason I continue to use Enfields
Scott, I will make sure to pass on your kind words to our wonderful Lettings Administrator Hanna. We know she will appreciate you taking the time to leave a review!
5/5
GoogleHave had a wonderfully efficient experience with Freya at the helm. Certainly would recommend using Enfields for sales and purchasing processes. Thank you Freya! :)
Hi Mary, thank you so much for your feedback about Freya and the Enfields team. It is greatly appreciated and we are so pleased that you were happy with the Enfields service! Please get in touch with the team if we can do anything else for you.
5/5
GoogleThanks Bethany for the excellent work with my property. Always helpful, professional and available.
Hi Sandro, thank you for the kind words about our amazing Property Manager Bethany. We hope to continue providing this level of service to you! We are always here if you need us.
5/5
GoogleEnfields’ sales team were fantastic throughout our first-time home purchase. Freya, their sales progressor, was always accessible, totally on the ball and communicated with us throughout. Jonathan and Greg were also great; the whole team were always friendly and helpful. Thanks for helping us get our dream first home without too much stress!
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