Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe are a couple that, at this moment, has covered half of the necessary steps in renting a property through Enfields. Alex and Hannah were very helpful and we hope to have the same cooperation in the future.
Dana · 29 July 2019
Agent replied
Dear Dana,
Thank you for taking the time to leave such a kind review! We hope the remaining half of the process went just as smoothly - and your kind words have been passed to our team members here at Enfields. We hope we can help you again in the future if you should need it!
Kind Regards,
★★★★★ 5/5
GoogleVicky was amazing, showed us round a few student houses for next year and was able to answer any questions we had. Thank you so much xx
Abigail · 11 March 2022
Agent replied
Thank you for leaving such a lovely review about your experience with one of our Sales Negotiators Abigail. We hope University is going well and please do contact us if you ever need anything!
★★★★★ 5/5
GoogleDuring our tenancy Enfields were not too bad at arranging maintenance for our property, however afterwards, our property manager was awful at responding to emails and never returned missed calls when dealing with our deposit return, which is still ongoing 2 months after our tenancy ended. If you are a student I would strongly advise against taking a tenancy with Enfields, as their lack of communication is unbelievably unprofessional and excuses of 'currently on a property visit' only work for so long. Avoid at all costs.
Ethan · 28 April 2021
Agent replied
Dear Ethan,
Firstly we would like to thank you for choosing Enfield's to help assist you in finding a new home.
We love to read comments from people who have had a great experience dealing with the Enfield's team! Thank you for taking the time to leave such a positive review of your experience with our lettings negotiator Greg, we will continue to use your comments to help us deliver great service in the future.
Please do not hesitate to contact us in the future if you require any further assistance.
★★★★★ 5/5
GoogleWe had both James and Rachel and they were both so amazing! We found our house for university next year and everyone was so kind and patient when we changed plans. Would definitely recommend!!
Sienna · 20 December 2025
★★★★★ 5/5
GoogleA very very big thank you to Kate at Enfields. Always very helpful and friendly. Excellent communication going back and forth between us and the landlord, a real credit to Enfields! I would highly recommend to all.
Megan · 29 July 2019
Agent replied
Dear Megan,
Thank you so much for taking the time to post your review and provide us with your feedback.
Our clients experience is our top priority and we never stop training our staff in order to be able to deliver the best possible service. We are so pleased you've had such excellent service with Kate - who is always friendly and helpful.
We are so pleased you would highly recommend us - and please let us know if there is anything we can do to help you in the future!
Kind Regards
★★★★★ 5/5
Google"Fantastic experience! with Natasha Callaway, (property manager at Enfields Estate Agent, Bournemouth), is an outstanding property manager who takes care of property maintenance and tenant needs with professionalism and efficiency. She is …
Justin · 22 December 2025
★★★★★ 5/5
GoogleHad a really good experience with Enfields with our estate agent James. Very friendly and informative about properties and so helpful for us when looking for a 5 person student house. Definitely recommend
Grace · 20 December 2025
★★★★★ 5/5
GoogleWe sold our house in Bournemouth with Enfields. The team very professional, took great pictures and were realistic about the market. Once the house was under offer we had great service from Rachel who always kept us up to date with what was happening. Recommend this state agents due to that professionalism and always
happy to help.
Helen · 14 October 2023
Agent replied · 25 November 2023
Thanks for the great feedback, Helen. We have shared this with the team and Rachael who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
★★★★★ 5/5
GoogleHad a lovely experience looking for student housing as a group of 6. Our Estate Agent, Rachael, was very informative and absolutely wonderful to speak to, making the process as easy as possible for us :)
Teni · 20 November 2025
★★★★★ 1/5
GoogleIn my experience I would avoid! It's impossible to have any form of communication with them. They take days to respond to emails and are always out of office when trying to reach through phone, it seems the only way to reach them is go into the office. They deducted large amounts of our deposit and we challenged through DPS and received 90% of our deposit back.
Sam · 11 December 2022
Agent replied
Hi Sam,
Thank you for your review and I am sorry to hear you have been unhappy.
I understand one of our team has already contacted yesterday to assist you with a maintenance issue at your property which has been passed to your landlord. I have also had a chance to investigate the problems you have raised. Following the commencement of your tenancy in September you have sent a total of 10 emails to our maintenance team regarding a number of different things and our records confirm we responded to 9 of these emails by the next working day as well as visit you in person on two separate occasions at your property. I note that your email on the 27th September was not replied to for 4 working days for which we apologise - this was received during one of the busiest months of the year where we are trying to improve our response time during that period.
Regarding you deposit from the year before at Heron Court Road please note we ensured your deposit was registered via the DPS and your landlord requested to hold back 40% at the end of your tenancy due to a number of things they were unhappy with. You disputed the landlords deductions and we have acted as an intermediary between both parties and your landlord offered to reduce the deductions to approximately 30% of the overall amount but you have agreed to 11%. In this instance both you and your landlord have been unable to agree therefore it has gone to the DPS deposit dispute resolution team to make a final decision based on evidence produced by you and your landlord (please note the burden of proof is with your landlord). This is exactly why the scheme is there and we are unsure why you would direct any negative feedback to Enfields when we ensured your deposit was protected correctly so that this exact process can be followed. Please note you have not received 90% of your deposit back, in an effort to clear up an confusion you have agreed to 11% of the deductions therefore 19% is in dispute (not the 90% you state) and you and your landlord will receive the DPS dispute decision in approximately 3 weeks time - no deposit amount has been awarded to you at this stage as you state.
★★★★★ 5/5
GoogleRachael was very helpful throughout my buying process and kept me fully updated throughout. Recommend Enfields and the team
Michaela · 11 December 2022
Agent replied
Michaela,
Thank you so much for your positive review about Rachael and the whole team! We really appreciate it!
★★★★★ 5/5
GoogleI can say only this: " They are providing high class services!"
They were better than I thought!
I am very pleased and happy that I made this choice!
When I started to look for the house I didn't knew what's involved.
I didn't had a mortgage advisor or a
solicitor.
Enfields referred me a professional mortgage adviser and solicitor .
Everything went smoothly and efficiently!
Thank you for your service!
Tudor · 25 June 2017
★★★★★ 5/5
GoogleEnfields in Winton are some of the lovely estate agents I’ve met. They’re quick and efficient and always looking to go above and beyond. Hanna Baker stands out for her lovely personable attitude and swift actions. If you can request her, you will not be disappointed.
Emma · 27 May 2024
Agent replied · 26 October 2024
Hi Emma, glad you had a great experience with Emma! Thank you for your 5-star review, much appreciated!
★★★★★ 1/5
GoogleRented a flat with Enfields. They (eventually) sent round contractors to deal with severe mould, and the contractors damaged some jewellery which was a gift from family. This all happened over a year ago and I still have had no resolution, …
Georgina · 20 September 2025
★★★★★ 5/5
GoogleAmy was amazing! Helpful and chatty, she was professional and personable! She responded quickly to any calls or texts and made everything easy for us!
Daisy · 11 March 2022
Agent replied
Daisy, thank you for leaving such a lovely review about our Sales and Lettings Negotiator Amy. I'm glad she made herself accessible to you and made the lettings experience as easy as it can be!
★★★★★ 5/5
GoogleWorking with Jonathan and his colleagues has been an absolute pleasure, since they have been managing our property they’re local knowledge has been invaluable in pointing us in the right direction with regards to everything from refurbishing to licensing.
Their professionalism and proactive approach has been refreshing, and I wouldn’t hesitate to recommend them
Richard · 30 November 2023
Agent replied · 30 December 2023
Hi Richard, We love this feedback! Thank you so much for allowing us to work with you.
★★★★★ 5/5
GoogleMassive thanks to Enfields for helping us find a house for University. James, our estate agent was very friendly and answered all of our questions. Overall the process was smooth and hassle free, thanks again.
James · 20 November 2025
★★★★★ 3/5
GoogleAs tenants, we didn’t have a great experience with Enfields. During inspections we would raise queries about the property, which they photographed and noted, but by the next visit these issues were often forgotten. The communication felt …
S31BY · 20 October 2025
★★★★★ 5/5
GoogleEnfields have been looking after our properties on a tenant fund only basis. They have done well, achieving good tenants and good rental. Thank you to Rhys, Hanna, Lisa and the rest of the team.
Graham · 29 July 2019
Agent replied
Dear Graham,
Thank you for your kind words and we are so grateful that we have been able to provide you with such a memorable level of service! We look forward to working with you and your tenants in the future.
Kind Regards,
★★★★★ 4/5
GoogleAlex and Rhys were both great in getting us sorted for next year with a really quick turn around of just a few days! Really happy with the flat and can't wait to move in!
Laura · 29 July 2019
Agent replied
Dear Laura,
We were extremely pleased to see that our team provided you with great service and that they were able to find your flat within only a few days! It has been an absolute pleasure to read your fantastic review and we hope to have the opportunity to help you again in the not too distant future.
Kind Regards
★★★★★ 5/5
GoogleWe contacted Enfields about looking a houses and was passed onto James. After two sessions of house viewing, he helped us find an amazing house. He was friendly and helped us with any worries.
Abi · 20 November 2025
★★★★★ 5/5
GoogleJack has been fantastic for me over years selling numerous properties for me across Bournemouth and Poole.
Ben · 11 December 2022
Agent replied
Ben,
Thank you for singling Jack out for his hard work over the years, glad he has been successful in finding you buyers.
★★★★★ 4/5
GoogleMe and my boyfriend went through Enfields to rent our first flat together. Elliot showed us around and was nothing but helpful, answered any questions we had and his response time when communicating with him was impeccable
Chloe · 20 October 2025
★★★★★ 5/5
GoogleBecky is great, very helpful
Alfie · 11 November 2023
Agent replied · 25 November 2023
Hi Alfie,
Glad you had a great experience with Becky!
Thanks for sharing and feel free to reach out in the future if there is anything we can do to help you.
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