Enfields Bournemouth reviews

Dear Adam Thank you very much for taking the time to share your experience with us! It is wonderful to know how much we have exceeded your expectations with the service and attention provided by each of our staff members, who make you feel that you are being properly looked after. We look forward to continuing to work with you in the future!

Jack, Thank you very much for taking the time to leave us a review. We are so pleased that you found Kate to be so helpful and to exceed expectations! If there is anything more we can do for you please do not hesitate to get in touch ?

Dear Rowan, Thank you for allowing Enfield's to help you in your property search, we are delighted that we were able to help you secure a new home. Thank you for leaving such lovely comments, we are delighted that your experience with Enfields has been a positive one! Please do not hesitate to contact us if you require any further assistance, we would be happy to help!

Thank you so much for your review, it is so appreciated. We are so happy we could help you find your student home! If you ever need anything else from the Enfields team, please do get in touch.

Hi Michelle, Thank you for your review which gives us the opportunity to shed some light on this. Your daughter rented a five bedroom shared house in which they agreed to pay a £2450.00 deposit which we securely lodged with a government scheme called the Deposit Protection Service. The tenancy ended on the 30th June 2019 and a check out was done by an independent company the next day (rather than the the month suggested in your review). All of the tenants were supplied with this check out report confirming the date of the inspection along with detailed photos etc. We liaised with two students regarding the deposit for the house as it was taken on a joint and several liable tenancy agreement and we have no record of any communication between yourself and our office. Below is the exact list of the deductions from the deposit which was put in writing to all of the tenants along with a copy of the inventory and check out: £50 - Shower room, Clean and treat mould on ceiling £55 - Shower room - Repair shower door off the runners £35 - Bedroom 4, Make good and paint one wall as nails put in (wall straight ahead as walk in) £35 - Bedroom 3 -Window handle missing £80 - Clean contribution inc carpets £35 - Window Clean £45 - Rubbish bin as lid missing £45 - Recycling bin missing Please note all of the tenants (and you as a guarantor) had the opportunity to dispute any of the above deductions and supply supporting evidence to support your case but nothing was received but instead these deductions had been agreed by the tenants based on the evidence supplied to them. Within the tenancy agreement the tenants agreed to have the carpets and house professionally cleaned but, as the landlord planned on doing some improvements after they vacated, requested a contribution of only £80.00 which the tenants agreed. The landlord charged £35.00 for painting one wall as the inventory confirmed that the wall had no damage when they originally moved in whilst the check out report confirmed holes had been made by the tenants during their tenancy. You have made references to a charge for limescale and cleaning under a soap dish but we have never listed these items in our deductions - these items were listed within the independent check out report supplied to you and the landlord which you are now implying were deductions made by Enfields which is untrue. Lastly the wheelie bin was present at the time of the inventory and was missing when the tenants left the property and the tenancy agreement confirms that wheelie bins are the responsibility of the tenants during their stay - once again the tenants agreed to this deduction. I can confirm that the remaining £2070 of the deposit was returned to the tenants via the Deposit Protection Service as soon as they confirmed they were happy with the deductions. To conclude we would recommend you calling our office to discuss your concerns with a member of our team who would be more than happy to walk through the process we followed with you to ensure you are satisfied everyone was done correctly.

Finlay, I was very sorry to read your review. I was happy to note that we were successful in dealing with any maintenance issues during your tenancy but your reference to the lack of communication concerned me greatly. We care passionately about our clients and the opinion you shared of your experience is certainly not what we strive to achieve every day. I can only hope that you can accept my apologies for the difficulties you had. I have now looked into the other problems you encountered and understand that you rented a shared house with five other tenants on a joint and several tenancy agreement which ended on the 23rd July 2016 which is the date your landlord would be taking back possession of the property. I must stress that it is the responsibility of the tenants to make sure all of their personal items are removed from the property before this date. On this occasion we were sorry to learn that you had forgotten your notebook under your mattress and a member of our team went out of their way to visit the property out of working hours in an attempt to retrieve it on your behalf. Unfortunately your landlord had already organised for the property to be cleared quickly as there had been a considerable amount of rubbish left both inside and outside of the house that you had left behind for them to deal with (please refer to your check out report for photos). Although we completely understand how frustrating it must have been to lose a personal possession on this occasion it is unreasonable to expect Enfields to reimburse you the cost of this book. In relation to your deposit I would remind you that your tenancy was a joint agreement so the deposit for the property was regarded as one deposit, even if it is made up of individual payments from tenants. In this instance you were the lead tenant giving you the power to start any dispute process if you disagreed with how the landlord had returned the deposit at the end of the tenancy. As you are aware we received a number of calls from other tenants/guarantors on your joint agreement confirming that relationships had broken down within your group following the end of your tenancy. Although it is not our responsibility to act as an intermediary between tenants given the circumstances we did help you by passing on feedback from other members of your group on how they wished for deposit return to be split. When passing this information there was no need for us to stand our ground and it would be your responsibility to keep the other housemates informed as lead tenant. We received an email from you on the 24th August which thanked Enfields for our efforts in helping you sort out the issues you were having and confirming that you were happy with the amount the landlord had offered for you deposit return enabling this money to be paid back to you. As you were the lead tenant it is your responsibility to ensure that all other tenants receive their fair share of the deposit money once agreed but we understand that other tenants were not happy with what you agreed and have threatened to take legal action against you in the Smalls Claims Court. We do get it wrong sometimes but on this occasion I am bitterly disappointed that our attempts to help you have led to you to feel the way you do. As you know I have already reached out to you but I did not want to miss the opportunity to further explain the events on this forum. I sincerely hope that we can be of assistance to you again. Best Wishes

Dear Nate, Thank you for taking the time to leave us a review. We are so pleased you've had such great service with Kate, we will certainly be passing on your generous comments to her directly. We look forward to working with you in the future! Kind Regards,

Dear Ravinder, Thank you so much for sharing this wonderful review on Google following your experiences with us. I am extremely proud of the reliable and professional team that I have here at Enfields Bournemouth and I am truly pleased to hear that they took the very best care of you; especially Michael who gives good advice and makes you feel so welcome with us. I appreciate your review and look forward to working with you in the future.

Hi Peter, We love this feedback! Thank you so much for allowing us to work with you for so many years!

Marti, what an amazing review to read. Thank you for taking the time to leave such kind words about Enfields and Bethany, you don't know how much this means to everyone here. We are always here whenever you need us!

Thank you for these lovely comments! We have been thrilled with the service you have provided to our clients, you definitely have worked hard which is exactly what we had hoped for. We look forward to you helping us again in 2017 and more doughnuts!

I would like to thank you for choosing Enfields to help find your rental property and for giving us valuable feedback which will no doubt help us as we try and provide the highest possible level of service. It is a real shame to hear that we didn’t live up to your expectations on this occasion. I would like to take this opportunity to clarify some of your points raised above. As an estate and letting agency we pride ourselves on offering a number of different services which include tenant referencing. Once a prospective tenant decides that they wish to reserve a property it is our duty as well as their expectation that referencing fees are taken quickly to ensure that both the landlord and ourselves cease marketing whilst we do all necessary checks prior to move in. As with all of the properties we are instructed to manage tenants are provided with a very detailed independent inventory report at the beginning of their tenancy which they are directed to check over and given the ability to make notes if required. We ensure that every deposit is lodged with a government scheme prior to you moving into the property thus ensuring that you would be treated fairly. We sincerely apologise that you feel we were difficult to work with. Hearing about your experience is hugely important to us, and your comments will be discussed with our lettings department to ensure that this experience is not repeated again in the future. Regarding your other points I would welcome you contacting our Director Jonathon Thomas on 01202 635877 or email jthomas@enfields.co.uk who would be happy to address these directly. .

Hi Sunny, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.

Hi Brian, Thank you for taking the time to share your kind review of Enfields - in particular Michael. It's a pleasure to read that his efforts were so well received. The team will be thrilled to hear that you received such good service and I shall share your glowing review with all involved. We look forward to helping you again in the future. Kind Regards

Dear Sarah Thank you for your time to write such a wonderful review! We are so glad that you find our staff so helpful and knowledgeable, we love tailoring our service to each of our clients for a more caring experience for all involved! We hope to continue to work with you and help our clients with any maintenance issues they may have. Thank you again, kind regards,

Dear Walter I would like to thank you for your generous review regarding your management experience with Enfields Bournemouth. I was delighted to read that we kept you fully informed throughout the process and we efficiently dealt with any maintenance issues. There is nothing more motivating to us than to read comments like yours, I will take great pleasure in sharing your kind words with all of our employees - thank you for recommending us! Kind Regards,

Hi Victoria, We love this feedback! Thank you so much for allowing us to work with you for so many years!

Thank you for your positive feedback! We greatly appreciate it.