5/5
GoogleSecond year in a row now James has sorted us a student house, absolute legend always up for a laugh and very professional also.
Trusted Agent profile · Bournemouth · Dorset
Enfields Bournemouth reviews
★★★★★
747 reviews across 2 platforms
383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
Part of Enfields, see every office.
Enfields's office in Bournemouth, Dorset, at 383 Wimborne Road, is rated 4.2 out of 5 across 747 reviews on two platforms, including 745 Google reviews rated 4.2.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers1 review
Chloe coppard was my initial contact and she was amazing. Very professional and honest she listened and communicated really well, whilst not wasting my time.Read the review from buyers
Landlords1 review
I have used Enfields for three years now and they have always found tenants for my properties quickly. They are always courteous and friendly on the phone ...Read the review from landlords
Reviews
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
Google5/5
GoogleJames at Enfields very quickly helped secure my friends and I a student house. We did not understand the process and he helped us out so much
5/5
GoogleFantastic company and staff, have been with enfields for over 10 years now, the support and advice theyve given with ever changing rental regulations is great. Jonathan, lisa and all their staff have never failed to help me both in sales and rentals. Thanks
Agent replied · 25 November 2023
Hi Simon, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the last 10+ years!
4/5
GoogleJames has really helpful and showed us a great selection of houses until we found the right one for us.
5/5
GoogleExcellent service from Enfields. Megan has been brilliant too and really attentive to our requirements and proactive in helping us find somewhere.
Agent replied
Hi Mark, Thank you for the fantastic comments about Megan. She certainly works very hard and is very passionate about providing a world class service to her clients - its lovely to hear that you appreciate all of her efforts.
5/5
GoogleEnfields are very good at finding me lovely tenants. I know who to speak to if I have any queries about my property or tenants and Michael is very friendly and efficient. I have also used their sales team who are very responsive. I wouldn't hesitate to recommend Enfields and I wouldn't use anyone else.
5/5
GoogleVery happy I have found my first uni house. Thank you Greg!
Agent replied
Molly, we are so glad you have found your first student house and hope it is all going well! I will let Greg know you have left him this lovely review.
5/5
GoogleAmy went above & beyond for us and found us the most amazing, affordable property for us students. Very friendly and professional and made us feel very welcome, would definitely recommend for a great personalised experience !!
1/5
GoogleThese are the worse estate agents in Bournemouth! Fact! I was told it would take up to 12 days for my deposit to come back to me. I have now been waiting over a month for them to make it available. i have tried to call them day after day for the last 2 weeks. i keep on getting told they will call me back, but nothing! Please stay clear of the estate agency.
Agent replied
Mr Holmes, Firstly due to an issue with GooglePlus we wish to apologise for the delay in our response but are thankful for the opportunity to now look at your review in more detail. We appreciate the time you have taken to write about your experience when renting through us and note the issue seems to be surrounding the end of your tenancy. In order to get a clearer understanding of what happened we have put together a timeline of events: 11/08/15 - Your tenancy end date. 14/08/15 - Check Out completed by Independent Company. 21/08/15 - Check Out report received and referred to Landlord - We receive confirmation that Landlord wishes to hold back for gardening/cleaning etc. 22/08/15 - Contractors visit property to estimate for deposit deductions 28/08/15 - Received invoices/quotes from contractors 03/09/15 - Email sent to you with Invoice for work relating to deposit deductions. We confirm that we await landlords confirmation that they will remove the cost of weeding at your request. 08/09/15 - Landlord agrees to reduce deposit deductions to only include general clean and carpet clean. An email is sent to confirming this and that we have submitted the agreed figure on the DPS website for you to claim back. 10/09/15 - You agree to the deposit deductions online. Please be aware that we lodge all deposits received through the Deposit Protection Service (DPS). By doing this it will ensure that you are treated fairly and give you peace of mind that your deposit is with the largest and most experienced supplier of deposit protection in the UK. Although we always strive to assist you in getting your deposit back as quickly as possible we must stress in some cases where deductions are necessary it is not always possible. In this instance we were able to facilitate your deposit being agreed and complete the repayment process online within 28 days of the tenancy end date despite having to obtain a check out report, contractor quotes and negotiate the final amount agreed. However we understand your concerns and agree that you should not have been waiting for a call back and sincerely apologise for this. We would like to assure you that we take all feedback seriously and have discussed your comments at great length with the team in order to improve the overall experience. With this said, we hope to have an opportunity to help you again and redeem your confidence in our company. Kind Regards
5/5
GoogleEnfields are very good at finding me lovely tenants. I know who to speak to if I have any queries about my property or tenants and Michael is very friendly and efficient. I have also used their sales team who are very responsive. I wouldn't hesitate to recommend Enfields and I wouldn't use anyone else.
5/5
GoogleI have been renting through Enfields for 3 years now and Enfields have been the best agency I have rented from. They are so understanding and professional, they care about both the tenants and landlords. Michelle was especially amazing with regards to organising my boiler replacement. Thank you so much!PositiveProfessionalism
5/5
GoogleVery helpful staff. We had Keiran show us round quite a number of properties and he didn't rush us around and found houses that met our requirements. I would definitely recommend this estate agents if you are a student.
Agent replied · 30 December 2023
Hi Chloe, Kieran loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months.
5/5
GoogleFreya, Sonny and the team were really helpful, super friendly and really made us feel like our situation was carefully being managed in their hands. Getting a property should be with the help of a good team and these guys were amazing. Thank you, cant wait to move in!
5/5
GoogleJames our estate agent made things so easy, was really friendly and helpful made the the whole process simple.
5/5
GoogleI recently sold my flat with Enfields I was very happy with the service they provided. In particular Rachael was unbelievably helpful and chased everyone throughout the process, I can’t thank you enough!
5/5
GoogleEnfields was a great agency to work with trying to move into my uni home & we had the luxury of an agent Amy helping up who was very professional and helpful finding us a load of houses to look at & was very patient with our standards and met them to a tee!
Agent replied
Thanks for those kind words about Amy, we know she works hard at making sure her clients get first class service!
5/5
GoogleI trusted Jack Fletcher with the sale of my late grandmothers property. Immediately I knew he was the agent to choose. Despite speaking with plenty of other estate agents in Winton, only Jack filled me with the confidence he would secure me a sale …. and that he did. Before he’d even been round to take photos, he’d identified a cash buyer and we quickly agreed a sale at a price to suit us. His communication is superb, often updating me both in and out of usual work hours. HIGHLY recommend Enfields and Jack in particular. Wish you well and all the best!
5/5
GoogleAbbie was particularly great in helping assist with a property maintenance issue! She sorted the issue the same day as we raised it, a great and friendly service was provided by her!!
5/5
GoogleI was assisted by an agent, Yasmin Burden, during a quite difficult time for my housemates and I where we were struggling to renew our tenancy agreement. Yasmin was extremely helpful, patient and kind. She was quick with responses which is something we greatly appreciated.
5/5
GoogleA big thank you to Enfields for selling my property, especially to Jack Fletcher and Rachel Clark. Communication was good throughout and they made the process smooth and seamless. I will highly recommend Enfields to my friends and family.
Agent replied · 25 November 2023
Thanks for the great feedback, Sue. We have shared this with Jack and Rachael who were happy to help! Feel free to reach out in the future if there is anything we can do to help you.
1/5
GoogleVery bad maintenance service, No hot water in the property. we were suffering without hot water with very young children.They have sent their contractor and reported to the landlord was no fault in the systems..... both given unacceptable feedback to the Landlord. Hope they have nice warm house and hot water from tap when need!!!!!!!!! not like us with kettle every time we need some.
Agent replied
Miss Sanna, Thank you for your feedback regarding the issues you have been having with your boiler, we completely understand the urgency required to assist you in getting your hot water back on and understand your frustration with something so important. When you reported this issue we immediately arranged a qualified gas safe engineer to attended the property who showed you that you could control the hot water turning off. Shortly after this (on the Sunday 29th December) via our online maintenance tool you reported an issue with the hot water again. The next day we immediately called the gas safe engineer and he advised that you had called him directly and the hot water was back on. My understanding is that the hot water was fine for the next week but you had further difficulties (on Saturday 4th January 2020). Given the difficulties you were having the landlord immediately paid for a new boiler which has since been installed. Whilst it is unfortunate that you have had to experience issues with your boiler both the landlord nor Enfields could have forseen this happening and we have acted swiftly each time you have contacted us. I also understand that our property manager has also arranged a visit to the property that has already taken place to make sure the boiler is working and you are happy with everything. We appreciate your feedback and look forward to assisting you throughout your tenancy. Warm Regards
5/5
GoogleI've dealt with Enfields for nearly 3 years now and they have always had an excellent communication and response time. If there is any problem with the household items they are very quick to send out an engineer and get everything sorted. They are a very professional and lovely bunch of people to deal with. I've been very happy and will continue using them in future.
Agent replied
Dear Suniti, Thank you for choosing to continue to use Enfields Bournemouth and leaving such a generous review. It is always a pleasure when our clients have wonderful experiences with us and we are especially pleased to read that you were impressed with the excellent level of communication, professionalism and care our team had provided you which made your experience with us so special. We will be sure to pass your lovely comments on to the team.
5/5
GoogleJames from enfields was really lovely and very attentive. Showed us some great houses! He’s a credit to the enfields team
5/5
GoogleJonathon and his wonderful Team worked extremely hard, efficient and very professional! Always in contact regarding our sale. Couldn’t thank you enough for all your work! Massive thank you to Freya! What a absolute GEM! Would highly recommend Enfields! Clinton and Klaudy!PositiveResponsiveness, Quality, Professionalism, Value
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Tell us what you need and we'll put you in touch. Enfields hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bournemouth.
