5/5
GoogleI’ve expressed my gratitude to Keely Wesley from JLL Residential many times in person, but I wanted to leave a review here as well because professionals like her are rare to find these days and I would like to praise that! We’ve been …
Trusted Agent profile · Blackheath, Greater London
Verified
JLL Blackheath reviews
★★★★★
692 reviews across 3 platforms
8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
Part of JLL, see every office.
JLL's office in Blackheath, Greater London, at 8 Montpelior Vale, is rated 4.8 out of 5 across 692 reviews on three platforms, including 676 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About JLL Blackheath
Operating for over 25 years from the hub of the village, our Blackheath team has built a deep understanding of the local property market. With a 5 strong sales team, and a 4 Strong lettings team, and a back office of 15 dedicated property managers, we have every aspect of residential estate agency covered. We also pride ourselves on a consistent employment of experienced, qualified staff, which provides the very best customer service. Our expertise covers all parts of this pretty, historic village and indeed every property type, gaining us an outstanding reputation for the quality and breadth of our services. It is true to say that we have the best offerings of new build and off plan apartments across the whole of South East London, and our bespoke marketing strategy advice ensures that we meet each and every one of our clients expectations and requirements, including the optimisation of return on investment. We have close links with neighbouring JLL offices in Greenwich and Canary Wharf which draws together a City-worker audience and our London wide agency locations, together with extensive global network ensures we reach the widest geography of buyers and tenants. Our proud record of customer testimonials speak for themselves, and repeat business forms a large part of our operation. In this modern world, you can be assured of a response to your enquiry within 24 hours, no matter what time of the day or week you contact us. JLL has been listed as one of the ‘World’s most ethical Companies’ for the ninth year running, and we also seek to be the most sustainable property consultancy in the UK. We have invested £450k into community projects, including 407 volunteering days, and for these reasons we consider ourselves much more than your average high street estate agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Blackheath office, from every platform, shown as written. First names only.
Google5/5
GoogleReal pleasure working with Michael and his team on the purchase of a property, very professional and responsive and helped make the process understandable and altogether relatively smooth! Many thanks
5/5
GoogleI have been using JLL for my last renting application. I have been impressed by the professionalism of this agency. Its agent Michael Chu has been very reliable throughout the whole process, organising the viewing, taking additional videos, answering all the questions regarding the apartment that caught my attention and making sure that I was aware of the situation at every step of the process until the signature of the tenancy agreement.
5/5
GoogleVery happy to have worked with Michael and Bruna of JLL. They were very responsive and helpful and we managed to find just the flat we were looking for. Definitely recommend!
Agent replied · 26 August 2023
Hi Nicole, Thank you for your 5 star review, it means a lot to us! … More
5/5
GoogleWe sold our place through JLL and our agent, Adam, has been amazing! He secured us a very good offer for the flat, in line with our expectations and in a relatively short period of time. Not only that, but he has been present and very helpful throughout the transaction process. He has done an amazing job in making sure both solicitors were moving at pace and was alway available to answer questions and provide help. Amazing service! thanks a lot Adam!
Agent replied
Dear Viola, Thank you for taking time to write this review. We are pleased to see that Adam has provided exceptional service and that you managed to find buyers in short period of time. We will make sure to pass your feedback on to Adam. Kind regards, JLL Greenwich Team
1/5
FacebookWhere do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.
Agent replied
This is extremely disappointing and frustrating. Hope it gets sorted out for you 😬
5/5
GoogleIsobel was absolutely fantastic in helping to get us our flat - super helpful, responsive and professional. Would recommend Isobel and JLL to anyone!
Agent replied
Hi there, Thank you for your review, this means a lot to us! … More
5/5
GoogleThe most amazing estate agents , lovely team and so welcoming , they couldn’t do enough for us and sold our house in three days!!! Would highly recommend if you want a family run business that makes you feel welcome and are always happy to help with anything !! Special thanks to Joe for selling our house so fast and making the whole process stress free!
5/5
GoogleVery happy to have worked with Michael and Bruna of JLL. They were very responsive and helpful and we managed to find just the flat we were looking for. Definitely recommend!
Agent replied
Hi Nicole, Thank you for your 5 star review, it means a lot to us! Bruna and Michael will be thrilled to read your kind works too! Thank you, JLL Greenwich Team
5/5
GoogleThanks to Eilis, I recently find my new flat through JLL during this peak rental season! That was an easy and reliable process.
Agent replied · 21 June 2024
Dear Jiaxi, Thank you for taking the time to share your experience. … More
4/5
GoogleWe went to JLL after being recommended by a friend and we were not disappointed. We found a great flat in the location we wanted and within the limit of our budget. The agents were kind to guide us through every step of the referencing and renting process, which is a bit tedious in terms of bureaucratic paperwork load. Everybody was very professional and we moved in in a flash.
5/5
GoogleWe had a fantastic experience with Eilis Moloney when she showed us the rental property yesterday. She was incredibly kind, professional, and thorough, making sure we had all the information we needed. Eilis took the time to answer all our …
3/5
GoogleI now remembered I forgot to update my remark of JLL. After my negative remark, JLL property manager did her best to fix all the issues I had. Therefore, I will give you a 3* rating as an average of 1* and 5*.
Agent replied · 21 June 2024
Dear Domagoj, We're sorry to see your 1 start rating. … More
1/5
GoogleDec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting. August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.
Agent replied
Dear Mr Mabbott, Thank you for your comments and I am sorry to hear of your concerns. Our Property Management are very client focused and work closely to exceed expectations and I am sorry to hear we have fallen short in this case. I would be grateful if you could send me further details of your complaint so I can have a senior member of the management team look into this and come back to you to help fully resolve your complaint. Please contact me on Hasina.bibi@eu.jll.com or 020 7399 5459. Thanks. Hasina
5/5
GoogleJLL Core Property Manager, Ahmed ShahidAziz, has always provided very reliable services to landlord. He will report important issue to you at the first time. He will co-ordinate with different departments and vendors to solve the problems. We highly appreciated his contribution!
Agent replied · 25 November 2023
Dear Rebecca, We are happy to hear that Ahmed have provided you with excellent service and that he was helpful. We are certain he will be pleased to read your comments. … More
5/5
GoogleKeely Wesley, our property manager at the JLL team was very helpful in getting our washing machine and dishwasher replaced quickly, she was able to get the landlords approval and have the replacement machines installed for us expeditiously. …
5/5
GoogleI actually have a very unforgettable experience of getting Michael Chu’s great help to handle, follow up then make my purchase deal done. My family are so appreciated of his professional and communication skill and hope every success of his career.
Agent replied · 25 November 2023
Dear Edward, thank you for sharing your positive review here. Feedback like yours is valued and we will make sure Michael gets the recognition he deserves. … More
1/5
GoogleDec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting. August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.
Agent replied
Dear Mr Mabbott, Thank you for your comments and I am sorry to hear of your concerns. Our Property Management are very client focused and work closely to exceed expectations and I am sorry to hear we have fallen short in this case. I would be grateful if you could send me further details of your complaint so I can have a senior member of the management team look into this and come back to you to help fully resolve your complaint. Please contact me on Hasina.bibi@eu.jll.com or 020 7399 5459. Thanks. Hasina
5/5
GoogleI’ve had a great experience working with both Amman and Ahmed, the Property Managers overseeing the property I rent as a tenant.
Agent replied · 24 March 2026
Thank you for your positive feedback about Amman and Ahmed. We're glad to hear they're providing excellent property management service. We appreciate your comments and will pass them along to our team. We aim to maintain this high standard for all our tenants.
5/5
GoogleAbsolutely nothing to complain! We were supported by Keely, she was very helpful throughout the whole process.
5/5
GoogleHayley were very helpful and gave info about more available properties. She even stayed behind her working hours to show us the property. All the way from choosing the flat to finally moving in to it was smooth and quick. All agents in JLL we had contact with were easy to get in touch and very quick in replies. Really good experience so far. Thanks :)
5/5
GoogleWas good agent helping us sell our flat, and keep on top of the process to ensure all sides happy. Thanks
Agent replied · 24 March 2026
Thank you for your positive feedback. We're glad our agent was helpful in selling your flat and ensured a smooth process for all parties involved. We appreciate your business and are pleased we could assist you effectively with your property sale.
5/5
Google“Really satisfied with everything. Great communication and excellent quality service.”
5/5
GoogleOur agent Eilis was attentive, quick to respond and made the renting process very easy for us.
Agent replied · 12 April 2023
Dear Joe, Thank you for taking the time to leave this review, wonderful to hear that Eilis … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JLL Blackheath
How many reviews does JLL Blackheath have?
JLL's Blackheath office has 692 reviews across three platforms: 676 on Google, 15 on Facebook (across the whole business), 1 on View Agents.
What is JLL Blackheath's rating?
JLL Blackheath is rated 4.8 out of 5 across all 692 reviews, and 4.8 out of 5 on Google from 676 reviews.
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, Blackheath won Gold.
Where is JLL's Blackheath office?
JLL Blackheath, 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA.
