CJ Hole Bishopston reviews

★★★★★ 5/5

Google

Have always had a great experience with the people at this estate agents! Quick to reply, always super friendly and always get issues fixed fast. Magda has been helping with our tenancy renewal and switching a tenant and she has been amazing! Have had zero problems and it’s been sorted so fast and efficiently.

Megan · 23 December 2025

★★★★★ 1/5

Google

CJ Hole were consistently useless, always unprofessional and often Illegal. Highlights included: - Letting people come into my house to remove my dishwasher without warning me. - Letting people into my bedroom for "maintenance" without warning me. - Stating that we had to give back the keys early. - Booking viewings at unreasonable times and when we rejected them asking us to organise viewings ourselves. - Taking 11 months to fix a roof leak, during which time I had to scrape mould off my walls - Offering to bribe me to remove this review. - Delaying an agreed rent refund until after we had moved out and then denying knowledge of it. I twice had to threaten them with legal action to get solutions to the problems I raised. Avoid at all costs.

William · 19 September 2025

★★★★★ 5/5

Google

Where to begin? Andy and his team have been incredible from start to finish. Clear communication, honest responses, and calm in the face of adversity. The sale of my property has been far from straightforward, but Andy remained proactive and positive throughout and always kept me fully informed. I am incredibly grateful for the support along the way and for the determination to get to exchange under challenging circumstances. A huge and heartfelt thank you to the team, but particularly to Andy who adopted my sale as his personal baby!

Laura · 27 August 2023

★★★★★ 5/5

Google

We are really grateful to Karly for all her support and guidance in buying our first home. The team at CJ hole were always very professional and prompt to get back to us making the process so much smoother.

Lily · 18 June 2025

★★★★★ 5/5

Google

As a buyer, Ed Thornton was the main point of contact at CJ Hole, Bishopston and I found him to be a breath of fresh air in the world of estate agents! He knew his stuff about the property in which I was interested, and if he didn't he said so straight away and then promptly went and found me the answers I needed. I really valued that honest, straightforward communication and it just felt like I was dealing with a real person, rather than a salesperson with an agenda. He was polite, approachable and professional, always on time with appointments and email/phone responses. Because of Ed, I already had a positive attitude when it came to dealing with the next point of contact in the buying process, Andy, who also seems really professional. I would recommend the CJ Hole Bishopston branch, especially if the rest of the staff are as good as Ed and Andy.

Ciara · 28 June 2023

★★★★★ 5/5

Google

Rafal has been an excellent property manager. He replies promptly to emails, usually the same day, and arranges contractors quickly. I found the maintenance reporting website easy to use. Thank you for your hard work Rafal!

Jessica · 10 July 2025

★★★★★ 5/5

Google

I've had the pleasure of working with the team at the CJ Hole Bishopston office for both residential and property investment matters, and I can’t recommend them highly enough. Emily, in particular, has been exceptional, her professionalism, expertise, and dedication have truly made a difference throughout the process. Edward and Barry have also been fantastic, offering valuable support and insight along the way. Their transparency, attention to detail, and commitment to clients really set the team apart. If you're looking to buy, sell or invest in property, I highly recommend the CJ Hole Bishopston office. It’s been a pleasure working with them.

Steve · 14 February 2025

★★★★★ 1/5

Google

CJ hole are trying to deduct over £600 from us upon moving out of their platform property. This included an extortionate £330 for a ‘Light’ clean which is above the tariff given to us via email. Inventory is clearly not up to date as they are trying to also charge £140 for fridge repairs which was in the same condition it was given to us! Might I add the flat was filthy upon moving in and they believe the best way to treat mould is simply to paint over it, leading to me becoming ill as a result! Just another company trying to line their pockets with student money and do not pick up the phone. If you are a student I would avoid CJ hole as much as humanly possible as they believe it is okay for students to live with mould and take their money.

Jasmine · 24 May 2023

★★★★★ 5/5

Google

As a company, CJ Hole have been very responsive and kind whilst my friends and I have been trying to find a new home. Leigh showed me around two properties, one of which we have recently been accepted for. I found that Leigh was one of the more prepared agents I have met since my long search for a home in Bristol. He was ready with an answer to every question and sugar coated nothing, which I greatly appreciated. He was ever so kind where other agents I sometimes find can be blasé and I was glad to find that he would be the one showing me around multiple properties. I believe it was Leanne I spoke to in the office who was also very responsive and professional and helpful. I would definitely recommend CJ Hole, and ask for Leigh!

Christopher · 24 May 2023

★★★★★ 5/5

Google

Been a pleasure working with this branch, made the process very easy especially for students. Jess in particular has been very helpful to us throughout making sure we were on top of everything and making the whole process easy to understand/smooth sailing in general! Thanks Jess!

Steven · 28 February 2025

★★★★★ 5/5

Google

Rafal at CJ Hole has been first class! He had managed my letting period perfectly and is super professional. I would definitely rent my apartment with Rafal and the CJ Hole team again.

Nick · 22 July 2025

★★★★★ 5/5

Google

Really helpful team. Andy and Karly especially, were great!

Sam · 27 February 2026

★★★★★ 5/5

Google

I am very happy with the service I get as a landlord from the guys at Bishopston CJ Hole. Special mention to Rafal who always is available and expedited things when they occur.

Georgios · 11 July 2025

★★★★★ 5/5

Google

CJ Hole Bishopston were absolutely brilliant to work with when buying a house. They were personable and honest and provided all the answers to all the questions I had - and there were many! Thank you - highly recommended

Leanne · 23 April 2025

★★★★★ 5/5

Google

CJ hole agents are amazing, helped me to find the rental property in my preferred location in budget. Huge shoutout to Finn specially!!

Kashmira · 11 October 2025

★★★★★ 5/5

Google

Andy Musker was my contact at CJ Hole Bishopston for the purchase of my next home. I have experienced him to be most kind, thoughtful and responsive, giving advice and facilitating communication with the previous owner. This was what I needed as the experience of selling my previous property at the same time was traumatising. Thank you Andy for such personal care and making me feel valued and welcome here.

Mei · 20 November 2023

★★★★★ 5/5

Google

Finding a home as an immigrant can be challenging, however, CJ Hole's agent Matt was really helpful in explaining the process and ensuring I got all the support I needed. Even when things didn't go well, he used to reach out to me to offer support. It took a little while but we got there. It was a great experience after all. Well done.

Abdulazeez · 22 March 2024

★★★★★ 5/5

Google

I was in a rush to get a rental property sorted for myself and my Partner before Christmas Holidays 2022. Upon finding an ideal place with CJHole I was able to get a viewing sorted the day of enquiry and ultimately signing the tenancy contract the Friday of the same week, I would certainly recommend them. I'd like to thank Sophie G for getting me into the property viewing so quickly, Colin D for promptly communicating my offer to the landlord and big thank you to Magda L for her friendly professionalism handling the millions of questions I asked on calls throughout that week. You all helped me secure the letting so quickly that I was able to enjoy a stress free (relatively!) Christmas, so thank you all very much.

Tom · 26 January 2023

★★★★★ 2/5

Trustpilot

Poor property management

I have been living in a property managed by CJ Hole for 5 years. The property itself is great (and we think the landlord is sound although we have never met them). However, CJ Hole have been consistently horrible at communicating and solving maintenance requests. All projects are done cheaply and have led to more maintenance needing done. They demand things of us rather than collaborating with us, particularly on property inspections and contract renewals. It feels as if they don't consider this our living environment, but rather just a means to profit. Capitalism shocker.

Eilish · 21 April 2026

★★★★★ 5/5

Google

Rafal was a great agent for our rental property in Bristol. He was very responsive and dealt with issues promptly. He was a pleasure to deal with - thank you Rafal!

Emily · 6 July 2025

★★★★★ 5/5

Google

Emily and team helped secure our dream home. We were impressed with their dedication and responsiveness and really valued their input. A big thank you to Emily and the team.

William · 10 July 2025

★★★★★ 5/5

Google

Rafal was an incredible point of contact and made the entire process incredibly smooth.

Caleb · 15 August 2026

★★★★★ 5/5

Google

CJ Hole is an excellent company. They are very reliable, responsable, efficient and fast solving things. I'm delight with them managing my rent and for sure I will contact them when I need help in the future to find a house. MAGDA has been very patient and really helps me with my renewal. I'm feel very grateful with all the people in that office

Pepe · 17 November 2025

★★★★★ 1/5

Google

Unfortunately this branch lacks communication between themselves and between them and clientele. We’re first time buyers who put an offer on a property of theirs. We called to make an offer, to be told by the lady on the phone we needed to complete an offer form. Completed it and sent it back to her, and CC’d the guy who showed us around the property. We had not been told who to send it to so thought we’d just send it to both (and the only) people we’d had contact with. We sent this Friday evening and heard nothing Saturday, Monday or Tuesday. I called up Tuesday afternoon to chase, to which I was shrugged off by the same lady who said “well you’ve sent it to me but I don’t deal with sales”. She told me she’d forward it to the relevant people, to which I questioned why she couldn’t have done this when she received it? We then received a grouped email by a different guy telling us we were in a bidding war, so upped our offer slightly, but again no communication back to confirm receipt of the offer for days. When I called Friday I was told I hadn’t sent it to the correct person (to this day I don’t know who this was) and to send the increased offer to the general bishopston@ email for it to be dealt with. We were shrugged off to different people everytime we called up and not once did we receive an email confirming either of our offers. We did not get the property but in hindsight this was a blessing as we have since had a very positive experience with a very personalised estate agent who is in constant contact with us. I appreciate they deal with offers day in day out, however as a ftb this was our first offer and was a big deal for us & it left us very unsettled for over a week just wondering if they had even received our offers. I would not recommend unfortunately

Jas · 2 June 2025