Trusted Agent profile · Benfleet, Essex
Verified
★★★★★
442 reviews across 2 platforms
Phoenix House, 211 High Road, Benfleet, Essex, SS7 5HY
Part of Williams and Donovan, see every office.
Williams and Donovan's office in Benfleet, Essex, at Phoenix House, is rated 4.9 out of 5 across 442 reviews on two platforms, including 257 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Benfleet office, from every platform, shown as written. First names only.
5/5
FacebookWilliam's and Donovan were fantastic. from the start, they gave us a realistic valuation which we were happy with and our house sold really quickly. from then, William's and Donovan kept us well informed throughout the process and helped make the whole process stress free. Thankyou! 🏡
Thank you for leaving such a great review Kath, hope you and hubby are happy in your new "old" home!
5/5
FacebookRecently sold property with this estate agents, first class service all the way. Highly professional staff and would recommend to anyone thinking of selling to use this very friendly local estate agents. Thank you all very much for the excellent service and making the stressful process so much easier.
Hi Sharon, thank you very much for your kind comments, we were delighted to have been able to help you.
5/5
FacebookGreat experience dealing with Williams and Donovan. Special thanks to Denise, Jack and Lily for the communication you provided and keeping us updated throughout. Thanks again
5/5
FacebookFantastic team who helped us through a difficult sale, which was no fault of them or our buyers but lower down the chain! Gave realistic valuation and sold our house in less than a week! All the team went above and beyond of what was asked of them.
Thank you Hayley, it was a pleasure working with you. Good luck to you both in your new adventure!
5/5
FacebookVery professional, helpful, friendly service. I think I spoke to most of the staff at one time or another and everybody was just as helpful. I would definitely recommend this estate agent if you’re thinking of selling your house 🌟🌟🌟🌟🌟
Hi Jane, thank you very much for taking the time to leave a review for the team at Benfleet, we hope you and Adrian will be very happy in your new home.
5/5
FacebookIncredible service! Tom went the extra mile in helping with clearing and selling the property and did so with efficiency and detail! Thank you!
5/5
GoogleWilliams and Donovan were entrusted to sell my late mother's property. I have to say they were exceptional from start to finish. They provided an accurate initial valuation, attracted many potential buyers, and kept me fully informed throughout the process.
Hi Andrew, many thanks for taking the time to leave a review for the Benfleet team. We're pleased to hear that you were happy with the service you received from them all right up to Completion last week. Sending our best wishes to you and the family.
5/5
FacebookWe can’t thank the team at Williams and Donovan enough for helping us find our dream home. It was a long process from viewing the house in January and then the chain have different issues along the way. Without the help of Paul and Denise chasing the chain every hour of every day it would have never have gone through. They were all so supportive from start to finish and we would highly recommend!
5/5
FacebookA very professional service from start to finish. We would like to say a big 'thank you' to Denise who kept us informed throughout on a weekly basis despite several setbacks in our sale. We would certainly recommend Williams and Donovan to anyone.
Thank you Kevin, it certainly wasn’t straight forward but all worth it in the end. I’ll pass on your kind words regarding Denise.
5/5
FacebookThey are a very professional company and good at what they do. They gave us a very accurate valuation, which led to a quick sale. Through the process, they were helpful and efficient and helped to make a stressful process, almost painless.
Paula, thank you very much for leaving such a good review. We do pride ourselves on our honesty in valuing properties and are pleased you recognise the value of getting the price right. With all best wishes as we move forwards towards Completion!
5/5
GoogleAs a buyer: Good service end to end Sales progression was handled excellently, chasing solicitors on my behalf and ensuring everything was completed with as few delays as possible. Would recommend!PositiveResponsiveness, Quality, Professionalism
Hi David, thank you for taking the time to leave your review, we were delighted you were happy with every aspect of your journey to buying your new home and hope you will be very happy there!
5/5
Facebookwe used the benfleet branch to sell our property. i can recommend williams and donovan 100%. they go above and beyond to help. lynn was such a blessing to have when we encountered problems (well several lol). thank you so much ❤
Hi Emma, thank you for your kind words, and particularly for praising Lynn who works so hard at the Benfleet office to keep our sales progressing in the right direction. We were happy to help you with your sale and hope you're settled in your new home now.
5/5
FacebookWe would highly recommend Williams & Donovan. All of the staff were friendly and helpful, and they kept us regularly updated and provided a prompt response to any of our queries. We were also given flowers on completion, which was a nice touch.
Hi Charlotte, thank you for your kind comments, we hope you're both very happy in the new house! Best wishes for 2019.
5/5
GoogleLloyd was an absolute star for us. He worked tirelessly to get our property sold. He did so without any hassle or problems. Highly recommended.
5/5
GoogleWilliams & Donovan provided a 5 star service, they are the most efficient estate agents I have come across. Lloyd, Mark and Lynn in particular, ensured an excellent move was made possible (Darren & James very helpful). Their attention to detail and thoroughness throughout was impeccable. They kept in touch and went way above and beyond to make my sale and purchase as effortless as possible. I would highly recommend.
5/5
FacebookThey are a first class estate agents to handle your move, very professional and helpful, very responsive and always there to help you through the bying and selling your property every step of the way
Hi Colin, thank you very much for taking the time to leave your review for the Benfleet office. We were very pleased to help you get your house sale over the line and send our best wishes.
5/5
GooglePaul and his team helped us get on the landlord ladder. Made it easy and found a great first tenant. Highly recommend Paul.
5/5
GoogleCan’t thank them enough for all the help they gave us during our move. To all the team thank you!!
Thank you for your review Janine. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
GoogleFantastic professional service from instruction to sale from the team at Williams and Donovan. They made the sale of our property in these strange times effortless and I would recommendPositiveResponsiveness, Quality, Professionalism
Hi Sheryl, many thanks for your kind words and for trusting us with the sale of your mum's property.
5/5
GoogleVery friendly nice people they done a very good job in a busy and difficult period over the past few months thanks .all the best in the futurePositiveResponsiveness, Quality, Professionalism, Value
Hi Mark, many thanks for taking the time to leave a review for the team, delighted to hear you were happy with the service you received. Best wishes to you both in your new home!
5/5
GoogleThank you to all the team for a fabulous work!
5/5
GoogleIt has been a wonderful time as a tenant with william and Donovan i will recomend this estate agency to anyone.Thanks for your supports.
Thank you for your review Adebola 😊 It’s great to know that as a tenant you’d recommend our services. We’ll pass your comments onto the team 👍🏻 …
1/5
GoogleAbsolute joke, rented through them and absolutely terrible TERRIBLE communication through phone or email, they never seem to be in and leave early so if you drive all the way down there they may not even be in. Don't care about tenants just follow the money and always seem so moody as well, don't expect much from them and if your a landlord look elsewhere. Staff need firing or training. Go elsewhere.
5/5
FacebookExcellent service throughout the sale process. Prompt replies and kept informed. Would highly recommend Williams & Donovan. The service provided is far superior to the chain estate agents. Thank you for the excellent service and a successful property sale :)
Thank you Gary, for your lovely review and kind comments. Really pleased we were able to help you after your experiences elsewhere.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Williams and Donovan's Benfleet office has 442 reviews across two platforms: 257 on Google, 185 on Facebook (across the whole business).
Williams and Donovan Benfleet is rated 4.9 out of 5 across all 442 reviews, and 4.8 out of 5 on Google from 257 reviews.
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
Williams and Donovan Benfleet, Phoenix House, 211 High Road, Benfleet, Essex, SS7 5HY.
