Trusted Agent profile · Benfleet, Essex
Verified
★★★★★
442 reviews across 2 platforms
Phoenix House, 211 High Road, Benfleet, Essex, SS7 5HY
Part of Williams and Donovan, see every office.
Williams and Donovan's office in Benfleet, Essex, at Phoenix House, is rated 4.9 out of 5 across 442 reviews on two platforms, including 257 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Williams and Donovan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Benfleet office, from every platform, shown as written. First names only.
5/5
FacebookAn excellent company with very committed and friendly staff. The staff in the benfleet office were so helpful throughout the process and made it all seem easy. Thank you to you all.
Hi Alison, thank you so much for taking time to leave a review, we're so glad your house sale went through so smoothly and wish you all the very best!
5/5
FacebookMany thanks to the Benfleet office who helped us to sell our house last year with great professionalism. Kept us up-to-date throughout and minimised what is normally a stressful process.
Thanks for taking the time to leave us a review Dominique, we hope you're all settled in your new home now - best wishes to the whole family
5/5
FacebookFantastic company!! Everything we hoped for. Nothing was too much trouble and after bad experience from another agent we were so grateful for what Williams & Donovan done for us
Hi Will, thank you for your comments, we were delighted to be able to help you out with the sale of your property after you were let down by another agent! Best wishes for the New Year from all the team at Benfleet.
5/5
GoogleWilliam's and Donovan were amazing throughout our time selling our house with them. They kept us well informed throughout the process and managed to find us a buyer really quickly. They also recommended a brilliant mortgage provider so the whole process was pretty straight forward and stress free- not usually the case when buying and selling! Cant reccomend enough.
5/5
FacebookGreat service from start to finish. Always kept in close communication and made the process as smooth as possible. Would more than recommend
Hi Adam, great to hear that you had such a positive experience! Thanks for taking the time to leave a review for us 👍
1/5
GoogleThis is wrong,property sold before on market ??? Rubish Be carful by wasting you time and petrol 😞 …
Hi Izzy, and thanks for your review. Although I must say I struggle to understand your logic and your comments. You called our office and asked to view two properties, and we informed you that one of them had already sold but you could still view the neighbouring property that was still available which you were happy to do so. Whilst viewing the available property you asked again about the neighbouring sold property (I know the board still said for sale but we were waiting for our board contractor to change it to sold) and we informed you again that it had already been sold and the sellers had asked us not carry out any more viewings. The sold property was on the market for over 2 months, we had 29 viewings and received an offer that the sellers were happy with so they asked us to cancel any further viewings. I am not sure why you think we sold it before it went on the market. You would not like it if an estate agent continued to show people around a property that you were buying, especially when you had paid for your survey, legal fees and been informed that the sellers had accepted your offer and taken the property off the market. Which is why we don't do it, it's just not how we do business.
5/5
FacebookFirst class team. Friendly and extremely helpful I would recommend this estate agent to anyone. They We’re recommended to me. Thanks guys.
Hi Janet, many thanks for your kind words of recommendation, thank you for letting us help you sell, we hope you'll be happy in your new home.
5/5
GoogleWow what an experience estate agent lloyd is one in a million so caring helpful efficient and first class gentlemen ! if you need an estate agent who does what is on the tin then look no further get in touch with lloyd you will receive everything you expect and much more a credit to the industry
5/5
GoogleGood viewing experience ,would recommend
Thank you Martin for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback 😃👍🏻 …
5/5
GoogleWilliam and Donovan were great from start to finish with us buying, valuing and selling our house within 2days. All the staff were great from start to finish in chasing and getting our chain all complete in 10 weeks with Xmas in between. They recommended there morgage broker who was great too. Highly recommended x
5/5
GoogleSuperb, professional service from the beginning to the end of the process. A usually stressful time made easier by a calm, friendly and efficient team. We had no problems at all which I am sure is due to the team at Williams & Donovan keeping on track of every stage. Thank you. I would definitely recommend your company.
5/5
GoogleExcellent service from all the team, we were kept informed at every step. Would highly recommend Williams & Donovan
Hi Eddie, thank you very much for your kind words!
5/5
FacebookExcellent service received at the Benfleet branch. The team are very helpful and accommodating. Always at the end of the phone. Great service thank you
Hi Carlie, thank you for the review, we're very grateful for your kind words and hope you'll be happy in your new home!
4/5
GoogleI think they handled the sale of my Bungalow very well, always kept me up to date with the progress, I would recommend them.
Kevin thank you for taking the time to post a review and thank you for choosing Williams and Donovan to sell your bungalow. Ian Williams
5/5
FacebookAn excellent service received by all the staff at this friendly estate agents a massive thank you with your help in selling my house
Hi Gary, thank you so much for your kind words, we're so glad to have been of help with your sale!
5/5
FacebookExcellent service throughout. Recieved regular updates aswell as beautiful flowers on completion day. Thank you for being such a polite and helpful team
Hi Rhys, thank you so much for your kind words, we hope you and Kirsty will be very happy in your new home!
5/5
GoogleSuperb experience buying our new home through Williams & Donovan, from the moment we first viewed the house right through to completion the guidance and advice given made the whole process as stress free as possible. They went above and beyond for us on many occasion and we will be eternally grateful.
5/5
FacebookBought a new property and let my existing property out through them, incredibly helpful and efficient through the whole process. Always keeping me up to date with how things are progressing and worked closely with my, and the vendors, solicitor to get the transaction completed in good time.
5/5
FacebookWe were shown around a house by Jack! Really great guy and super friendly.
Hi selina, thank you for the kind comments. We will pass this on to Jack.
5/5
GoogleWould have given 6 stars if we could have due to all staff being extremely professional, helpful & very obliging which made our lives a lot simpler when it came to selling our family home. We couldn't be more happier :-) Thank you once again to everyone at Williams & Donovan
5/5
Facebooksuch a professional company excellent staff thankyou so much to Lloyd, Darren, James and Lynne recommend to all
Hi Steve, many thanks for leaving a review for us, we're grateful that you recognised the professionalism on which we pride ourselves. All the best to you.
5/5
FacebookI have no hesitation in highly recommending the Lettings team. I have used them to both let property and also rent property. There are many agents offering similar services in the area but their responsiveness and professionalism is second to none. Their communication is impeccable and their customer service skills are exemplary.
2/5
GoogleStore window promotions
Wendy, could you please provide us with some more information as to why you have given us a 2* review? We have no record of you on file and it would be good to receive further feedback from you. Please email our Sales Director, Lloyd Brooks on lloyd@wdbenfleet.com
5/5
GoogleHelpful friendly branch
Thank you for your review Jo. We pride ourselves on providing an exceptional customer service to our clients.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
