Trusted Agent profile
Verified
★★★★★
442 reviews across 2 platforms
Phoenix House, 211 High Road, Benfleet SS7 5HY
Part of Williams and Donovan, see every office.
Williams and Donovan's Benfleet office at Phoenix House is rated 4.9 out of 5 across 442 reviews on two platforms, including 257 Google reviews rated 4.8. The 185 Facebook count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Williams and Donovan. Each award is assessed separately from the review sites.
Every review we hold for the Benfleet office, from every platform, shown as written. First names only.
5/5
Googlereally good, whoever you spoke to gave you gave you the answers to whatever questions you asked, approachable, even though the move had problems they managed to keep the stress to a minimum, if I were to move again I would not hesitate to recommend them.
5/5
FacebookFriendly, went over and above, does exactly what it says on the tin.
Hi Richard, really pleased you have been happy with our service, best wishes to you in your new home.
5/5
FacebookFriendly and professional service. Would absolutely use again and would recommend to everyone.
Hi Paul and Anna, thank you so much for leaving such a lovely review for us - much appreciated!
5/5
GoogleWilliams and Donovan have been amazing in helping me with the sale of my house. I received outstanding service from knowledgeable, helpful staff. They answered any questions I had efficiently and put my mind at ease. I highly recommend them and would not hesitate to use them again.
5/5
FacebookVery efficient service. Kept fully up to date with proceedings.
Thank you for your kind words Anne.
5/5
GoogleI've just recently moved house and used Williams and Donovan as my estate agent. They've been genuinely excellent - friendly and helpful, very clear and regular with their communications too. They're who I will be recommending my friends and family use in future.
5/5
GoogleWilliam and Donovan have helped us buy our home and have been more than helpful through the process it’s been a pleasure dealing with Lloyd helping us with everything we need and Lyn for keeping us informed at all times Thank You again
5/5
FacebookGood service, upto date follow up
Hi Dencil, many thanks for taking a moment to leave a review for the Benfleet team. We hope you'll be very happy in your new home.
5/5
GoogleWe would highly recommend Williams & Donovan. All of the staff were friendly and helpful, and they kept us regularly updated and provided a prompt response to any of our queries. We were also given flowers on completion, which was a nice touch.
5/5
GoogleThey are a very professional company and good at what they do. They gave us a very accurate valuation, which led to a quick sale. Through the process, they were helpful and efficient and helped to make a stressful process, almost painless.
5/5
FacebookTheir all so helpful and polite
Thank you 😊😊
5/5
GoogleWilliams & Donovan were fantastic with helping us buy our first home. They were incredibly helpful throughout the whole purchase and were always quick to respond if I had a query. Would absolutely recommend the staff at the Benfleet office for others to use.
5/5
FacebookFab service, very quick and kept me updated weekly with phone calls.
Thanks for your review Bev, very kind words!
5/5
GoogleFantastic company! Helped us massively! We struggled to sell or even get people through door with other agents! But when with Williams and Donovan we had no such trouble! Sold and got our dream house!!! Thank you to the whole team!!
5/5
GoogleWilliams & Donovan were fantastic with helping us buy our first home. They were incredibly helpful throughout the whole purchase and were always quick to respond if I had a query. Would absolutely recommend the staff at the Benfleet office for others to use.
5/5
FacebookVery helpful and friendly staff - highly recommend.
Hi Karen, thank you for your review. Always a pleasure dealing with you!
5/5
GoogleBrilliant, professional service, couldn't have asked for more. They acted as agents for our sale and purchase, which took 9 months in total as we bought a new build. Very helpful staff providing exceptional customer service. We would recommend Williams and Donovan without hesitation.
5/5
GoogleIncredible estate agent, very helpful
Thank you Kay
5/5
GoogleWilliams & Donovan recently sold our house in Thundersley, they were excellent from the start Lloyd, Ian, Joanne and Lyn are superb keep you informed all the way through to the day you move. The only agent to use. Thanks guys Roy.
5/5
GoogleMany thanks to the Benfleet office for their professional and friendly service throughout the sale of our house. We were kept up-to-date at every stage with helpful advice, including details of tradesmen for certificates requested by prospective buyer.
5/5
GoogleFantastic Company. Bought our first home recently and williams and Donovan were really good. Very honest upfront and any issues or questions we had were dealt with and in good time. I would really recommend Williams and Donavan.
5/5
FacebookAmazing company with extremely knowledge and friendly staff
Thank you Mr Wilkins!
5/5
FacebookGreat communication, professional approach, Mark, Darren, James and Lynn have been superb throughout. Our home sold in 4 days which tells you all you need to know. I can't speak highly enough of our experience. Thank you.
5/5
GoogleAll of the staff at William's and Donovan are extremely helpful and have kept in regular contact with us regarding our sale. They helped us find.a buyer very quickly. We would definitely recommend to friends and family.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Williams and Donovan's Benfleet office has 442 reviews across two platforms: 257 on Google, 185 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Williams and Donovan is rated 4.9 out of 5 across all 442 reviews, and 4.8 out of 5 on Google from 257 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Williams and Donovan, Benfleet won Trusted Agent.
Williams and Donovan, Phoenix House, 211 High Road, Benfleet SS7 5HY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.